RuralAlaska2021ASTAC

Internet Troubleshooting

Common Internet Troubles

GigaCenter Troubleshooting ASTAC’s GigaCenters help save time and resources on troubleshooting issues as well as on-site scheduled visits. Technicians will have the ability to manage a feature rich Wi-Fi experience through the following remote management capabilities: • Managed Wi-Fi • Technical support • Mass firmware updates • Home networking • Internet access monitor usage If experiencing service troubles, do not push the reset button. This will cause a factory reset and require a technician to resolve. Try these simple troubleshooting steps. 1. Unplug power to your GigaCenter for 10 seconds and then plug it back in.

2. Wait 5 to 10 minutes for the GigaCenter to sync up; all lights should be green. If any are red, note which one(s) before calling technical support; this will speed up our ability to resolve your issue. 3. Turn off your computer and any other handheld devices that are connected to your Wi-Fi for 10 seconds and then turn it/them back on. If these steps do not resolve your issue, contact our Technical Support group at 1-888-896-7815 , 24 hours per day, 7 days a week. SmartRG Modem Troubleshooting If experiencing service troubles, do not push the reset button. This will cause a factory reset and require a technician to resolve. Try these simple troubleshooting steps. 1. Unplug power to your modem for 10 seconds. Plug the modem back in. 2. Unplug power to your router (if you have one) for 10 seconds. Plug the router back in. 3. Wait 10 minutes for modem and router to sync up. 4. Turn off your computer and any handheld devices that are connected to your router for 10 seconds. Turn it/them back on.

If these steps do not resolve your issue, contact our Technical Support group at 1-888-896-7815 , 24 hours per day, 7 days a week.

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