RuralAlaska2024ASTAC

Consumer Information A Useful Guide

On these pages we have compiled answers to some of our most frequently asked questions about our services and billing procedures. For more detailed information, contact our Customer Experience Department at 1-800-478-6409.

When And How Am I Billed? Bills are sent out the first of each month. The monthly charge for your services is billed one month in advance. Long distance calls are, of course, billed after you make them. Installation charges are also billed after the line is installed or reserved. Activation fees and deposits are required to be paid at the time service is requested. When Is My Bill Due? Your bill is due upon presentation and will be considered delinquent if not paid prior to the printing of next month’s bill. If your payment will not reach us by that date, call our Customer Experience Department. Your Customer Experience Specialist will be glad to discuss pay ment arrangements with you. When telephone service is in your name, you are responsible for all calls made from your phone, including long distance calls, regardless of who makes them. If your bill becomes delinquent, your account will be subject to disconnection.

What Will The Phone Company Need To Know?

To set up service we will need to have a current application. This may be obtained by calling toll free 1-800-478-6409 , or by visiting the ASTAC website at astac.net . On the application we will need to know the following things: • Complete address including P.O. Box, City and ZIP Code. • Do you want to be listed in the directory and/ or with Directory Assistance? How would you like your name to appear in the direc tory? (Additional listings may be ordered for other members of your household or busi ness. There is an additional monthly charge for extra listings.)

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