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YOU WILL NOT BE CHARGED 1. If the telephone number you call is busy or does not answer. 2. If you hang up before you finish dialing the call. TO REACH DIRECTORY ASSISTANCE Directory Assistance 4-1-1 Directory Assistance Operator Dial 0 (Operator) and request directory assistance. FACTS ABOUT LONG DISTANCE SERVICE Types Of Calls INTERNATIONAL CALLING You may place international calls by two methods: Direct Dial (No Operator Assistance) To place an international call directly, dial: 011 + (country code) + (city code) + (local number) Operator Assistance To place an international call with operator assistance, dial: 01 + (country code) + (city code) + (local number) Wait for a special tone and operator to answer. After dialing any international call, allow at least 45 seconds for ringing to start.

OPERATOR ASSISTED CALLS Station-to-Station

Call station-to-station if you will speak with anyone who answers. Rates are lower than person-to-person. Charging begins when the called party answers. Person-to-Person Call person-to-person when you must talk to a particular person or extension telephone. Rates are higher than station-to-station. Charging starts when conversation begins. Collect You can make most calls “collect” if the person you are calling agrees to pay the charge. If you want to make a collect call, please be sure to tell the Operator when you give him/her the phone number. WARNING Illinois law defines harassment by telephone as the use of telephone communication for any of the following purposes: • Making one or repeated telephone calls (whether or not conversation occurs) with intent to abuse, threaten or harass; • Causing the telephone of another to ring repeatedly with the intent to harass; • Knowingly allowing any telephone under one’s control to be used for any of the above. Such harassment is punishable by law. • Making any lewd or indecent comment or request with the intent to offend;

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