WestTennessee

Custom Calling Features

Customer Originated Trace – *57 If you are receiving obscene, threatening or harassing calls, use Customer Originated Trace to have the calling party’s number traced and printed out by Ritter Communications. This feature enables a customer to initiate an automatic trace of the last call received. • Press *57 to activate this feature. Next, you will hear a tone. Dial 1 and listen to the message and follow the instructions. If you receive a busy signal when this is done, there was no data for the system to retrieve. Please Note: It is your responsibility to contact your local law enforcement agency and advise them that you have activated a trace through Ritter Communications. When activated, the caller’s information is sent to Ritter Communications. Under no circumstances will you be provided the caller’s information. Ritter Communications will provide the information to the proper law enforcement agency upon their request. Distinctive Ring – *61 Distinctive Ring is an incoming call management feature. This feature allows you to create a list of up to six different telephone numbers that will have a distinctive ring tone when you receive a call from a number on this list. • Press *61 to activate. If subscribed to Call Waiting, you will also receive a distinctive alert tone for an incoming call when you are on another call. After dialing *61, you will be instructed to make the following type entries:

Call Forwarding – *72 With call forwarding, you may forward your calls to another phone (including any wireless phone) when you are on the go. Long distance service charges may apply. The following codes can be used to activate this feature: • Press *72 to forward all calls. • Press *90 to forward calls only when your phone is busy. • Press *92 to forward only calls not answered in the first three rings. After you enter one of the feature codes above, you will hear a dial tone. Then, enter the area code plus the number of the phone where you want your calls forwarded. After the call to the number you are forwarding to is answered and you hang up, the feature will be activated. If the phone is not answered, your phone calls will not be forwarded. To deactivate call forwarding, use the following codes: • Press *73 if all calls were forwarded. • Press *91 if calls were forwarded only when your phone is busy. • Press *93 if calls were forwarded only when your phone was not answered in the first three rings. Call Waiting While talking on the phone, a short tone will let you know a second call is coming in. To answer the second call (and place the first call on hold), quickly press the switch-hook/flash button and the second caller will be on the line. By quickly depressing the switch hook/flash button, you can alternate between calls. NOTE: To cancel Call Waiting before you place a call, Press *70. After you hang up from your phone call, Call Waiting is automatically re-established.

3 = On/Off # = Add a number to the list * = Remove a number from the list 1 = Hear entries already set up 0 = Hear the instructions again

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888.336.4466 • rittercommunications.com