Prairie Grove, AR-2020

Straight Talk Customer Information

8. If the customer can substantiate a change in the ability to pay resulting from a serious medical condition or the loss of a major source of income, Prairie Grove Telephone Company must document its good faith effort to renegotiate one time during the period of the agreement. The customer loses this right if any term of the delayed payment is not kept. A renegotiated agreement is not a new Delayed Payment Agreement. 9. A customer does not give up the right to complain to the Commission by signing a Delayed Payment Agreement or renegotiated agreement. Toll Restriction This feature denies a customer access to long distance phone calls from a particular number while giving the customer access to local calls. The charge for this feature is $2.50 per month plus a connec- tion fee of $13.00. Options Available To Avoid Shut-Off For Extended Period The Telephone Company offers a vacation rate if you plan to be gone for a month or longer. The following options are available to you to avoid suspension of

Avoiding Shut-Off When Serious Medical Condition, Elderly Customer Or Handicapped 1. In situations where loss of service may cause a substantial risk of deathor gravely impair health, theTelephoneCompanyprovides a Medical Termination of Service Certificate that must be filled out by the customer and forwarded to their physician for completion. This form is limited to 30 days; 30 day renewal extensions may be requested by a physician. 2. Any residential customer who is 65 or older or handicapped may register with the company to participate in a special program. Once registered, those customers will receive the following. A. At least 72 hours before suspending service, we will make 2 attempts at different times of day to contact the customer, anadultatthepremises,orsomeonepreviouslydesignatedby the customer, either in person or by telephone. If the attempt to contact is successful, the Telephone Company will offer to explain what can be done to avoid suspension, and offer to explain the payment and assistance options. B. If the attempt to make personal contact is not successful, the Telephone Company will give 24 hours written notice, which explains what can be done to avoid suspension, before suspending service. If the notice is mailed, the 24 hours begins 3 calendar days after the date the notice is post marked. Preferred Payment Date Plan The Preferred Payment Date Plan is available to qualifying custom- ers and is intended to enable the company to change a customer’s bill payment due date, at the customer’s receipt of a fixed income. Customers who qualify under this plan and pay by the new date will not be considered late on their bill payment. Customers eligible for the Preferred Payment Date Plan are: 1. Persons receiving Aid to Families with Dependent Children (AFDC), or Aid to the Aged, Blind and Disabled (AABD); 2. Persons receiving Supplemental Security Income; or, 3. Persons whose primary source of income is Social Security or Veterans Administration disability or retirement benefits. The Telephone Company may require verification of the above sources of income.

service during extended absences. 1. Bills coming due during

your absence may be paid in advance. The amount of the advanced payment will be based on your aver- age monthly bill for the most recent twelve months. If less than twelve months’ usage history is available, the advanced payment will be based on the number of

months of usage history available. If the advanced payment is more than the actual bill for service, the overpayment will be credited to your account. If the advanced payment is less than the actual bill for service, the balance due will be carried forward each month until you return. Delayed Payment Agreements will be available for an underpayment. 2. You will be given the opportunity to enroll in our bank draw draft plan. With this plan, your monthly service bill will be paid auto- matically through your checking account. 3. You can arrange to have bills coming due during the period of your absence mailed to another address or third party. 4. You must notify us in order to take advantage of any of these extended absence payment plans.

• general information •

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