Prairie Grove, AR-2020

Straight Talk Customer Information

Each state is free to design its own system, providing the level and quality of service meets the ADA guidelines. Relay Service was established in Arkansas in 1992. Act 1000 of 1997 created the Arkansas Deaf and Hearing Impaired Telecommunications Services (ADHITS) Board to administer the Relay Service in Arkansas. Funding is provided by a 7 cent surcharge to cover the service, per line, capped at 100 per location. The rate may be changed as needed by the ADHITS board and the Arkansas legislature. Getting More From Directory Assistance If you need two phone numbers at the same time, request both on the same directory assistance call and the second number is available at no extra charge if it is the same Area Code as your first request. Please notify the Operator in advance if you want a second number. You can avoid an unsuccessful directory assistance call by giving the Operator as much information as possible – exact location, accurate spelling, full name. When you obtain frequently called numbers, just write them down in your telephone directory or your personal phone directory. Highlighting frequently called numbers in the white pages is also very helpful. Your Privacy Your privacy is important to us. We strive to protect it. One important way we guard your privacy is how we handle your service records, credit and account information. These documents are considered confidential and are treated as such. Operator Assistance When you require the assistance of an Operator to complete a

Disabled Callers Callers unable to use our white page directory due to a disability will not incur service charges for directory assistance calls. To qualify for this exemption, please call our business office. Arkansas Relay Service For communications between TDD users and hearing persons. Answered 24 hours. If you have a TDD and need to talk to someone who does not have one, or if you do not have a TDD and need to talk to someone who does, please call these numbers for assistance in relaying a message. TDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-285-1131 Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-285-1121 Customer Service Center and repair (TT/TDD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-285-7192 TDD Operator Assistance . . . . . . . . . . . . . . . . . 1-800-855-1151 When using the Arkansas Relay Service from a coin telephone, local calls will be free of charge. The Americans With Disabilities Act and the Arkansas Relay Service The Americans with Disabilities Act, signed into law in July 1991, requires that all telecommunications utilities provide access to their services by telecommunication devices for the deaf (TDD). To make a Voice to TDD or a TDD to Voice call, a Relay Service must be available. Relay service must be accessible toll-free from anywhere in the state, and must provide 100% confidential, professionally handled calls. All toll calls are billable only from actual locations of the end users. There will be no direct cost to any end user for using the Relay Service for local calls.

call, service charges will apply in addition to any long-distance rates

or charges. Exceptions:

Callers unable to place a call without Operator assistance due to a physical disability may be eligible for a reduced charge or exemption. To qualify for local exemptions, please call our business office. Charges do apply for line verification and line interruptions.

• general information •

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