Prairie Grove, AR-2020

Troubleshooting Repair Service

TO CONTACT OUR REPAIR SERVICE 24 HOURS A DAY, CALL 846-4161 OR 611.

Once you call our repair service, we will see to it that your repairs are made as quickly as possible. Some will be made at no charge to you. Other repairs may require a fee, depending upon the source of the trouble. If The Trouble Is In Your Telephone Set Fees will apply if you ask us to make a repair visit and the trouble is found in your telephone set(s) or other phone equipment and you do not have our Service Plus Maintenance Plan . Our Service Plus Maintenance Plan does not cover the repair of your telephone set(s) or equipment, they should be made by the manufacturer or any other source you choose. If you have our Service Plus Maintenance Plan , we will provide you with a free loaner phone for up to 30 days while yours is being repaired or replaced. For your convenience, we will also give you the opportunity to lease or purchase this phone. If The Trouble Is In Your Inside Wiring Fees will apply if you ask us to make a repair visit and the trouble is found in the telephone wiring inside your home or place of business. To repair the damage, your options are to hire us, do it yourself, or seek outside assistance. If you already have our Service Plus Maintenance Plan , we can repair the inside wiring and jacks at no extra cost. Certain restrictions may apply. Service Plus does not cover wiring or jacks installed by the customer. If The Trouble Is In Our Outside Lines There are absolutely no charges for any repairs in our telephone lines, which are located outside your home or place of business. Service Plus Maintenance Plan –A worry free option to inside wiring repairs. You can avoid unexpected charges for telephone inside wire repair by subscribing in advance to our Service Plus Maintenance Plan . With the Service Plus Maintenance Plan , a small monthly fee pro- tects you from normal repair charges on the telephone wiring and jacks inside your home or business. Plus, we will loan you a phone for up to 30 days if your repair personnel find your phone itself is in need of repair. For your convenience, we will also give you the

We do everything possible to make sure your phone service remains the best, and we try just as hard to fix any problems that do occur as quickly as possible. We make repairs to the phone lines outside your home or busi- ness at no charge to you. Unless you have our Service Plus Maintenance Plan , any repairs to your inside phone lines require an additional charge. (See the Service Plus Maintenance Plan information on this page.) Because some of your repair assistance requires a fee, we work with you to help determine the source of the problem, whenever possible. Listed below are a few things to do before you call our repair service. • Look for symptoms on your telephone set(s) like cracked plastic housing or broken or frayed cord. • If you have just one phone, unplug it and plug in a borrowed phone. If the borrowed one works, the problem is in the phone set and not the phone line. • If you have more than one phone, make sure each phone’s receiver is on the hook. If none of them are off the hook, unplug every phone. Then plug each phone back into any wall jack one at a time, checking each phone for a dial tone as you go. The telephone set that causes the line to go dead is the one needing repair. • If your phone or phones appear to be working, take a working phone to your telephone network interface box. This box is usually located on the outside wall of your home or business. It is located where our outside lines and your inside telephone wiring connect, or “interface.” Open the network interface box and locate the “test jack” inside. Remove the modular plug from the test jack and insert the phone jack from your phone. If the same problem occurs when you plug your phone into the test jack, the problem is in our outside telephone lines. Call our Repair Service. The number is 846-4161 . If the problem disappears when you use the test jack, the problem is in your inside telephone wiring. If You Need To Call Our Repair Service Please be prepared to answer these questions when you call: 1. What is the telephone number of the line in trouble? 2. Does the problem occur on all your phones? 3. Do you have a dial tone? 4. Is noise the problem on the line? 5. Can you call out? 6. Can you receive calls? 7. How often does the problem occur? 8. Is the problem on local and/or long distance calls? 9. What number can we call to reach you during the repair?

opportunity to lease this phone or purchase it. For more information, call our business office.

• general information •

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