Ponderosa2024

February 2024 PONDEROSA TELEPHONE DIRECTORY Area Code 559 006825 ponderosadirectory.com LOCAL • ACCURATE • VERIFIED Visit Our Online Directory 2024 Directory

GET YOUR FREE SNAPSH T

REPORT

Visit dpsmedia.com for a FREE Snapshot Report of your business’s online marketing performance.

media connecting buyers & sellers ®

dpsmedia.com

Emergency Calls

911 TDD/TTY Emergency Calls: . . . . . . . . . . . Dial 9-1-1 Press the space bar until someone answers. Poison Control Emergency and Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-222-1222 Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .https://calpoison.org

IN AN EMERGENCY THE FASTEST WAY TO GET HELP IS TO DIAL 9-1-1 EN CASO DE EMERGENCIA PARA RECIBIR ASISTENCIA MARQUE 9-1-1

NOTICE

NOTICE! DIALING 9-1-1 and Your Privacy

¡Aviso! Llamada 9-1-1 y su asunto privado

When reporting an emergency by dialing 9-1-1, your number (including a non-published number) and address may be automatically displayed on a viewing screen, regardless of whether you have Caller ID Blocking. This information enables the emergency agency to quickly locate you if the call is interrupted. If you do not wish to have your telephone number and address displayed, use the appropriate 7-digit emergency number. However, be aware that if you do, your number may be revealed to the emergency agency. To avoid this you need to have Caller ID “Complete Blocking” or press *67 to block transmission of your number.

Cuando usted reporta una emergencia marcando el 9-1-1, su número (incluyendo número no-publicado) y domicílio puede ser automaticamente manifestadoen un pantalla de televisor, aunque usted tenga Caller ID Blocking (bloqueo de su número). Esta información asiste a la agencia de emergencia para que rapidamente lo localize si su llamada es interrumpida. Si usted no desea que su número y domicílio sean manifestados entonces marque los 7 números necesários de emergencia. Para evitar esto usted necesita tener Caller ID “Bloqueo Completo” o marque *67 para bloquear la transmisión de su número.

1

ponderosadirectory.com

Information, Assistance & Referral Numbers

The listings below are just a sampling of available services. They are being provided for general information purposes and as a helpful reference guide. Please consult Directory Assistance if the agency you are seeking does not appear below.

Non-Emergency Numbers California Highway Patrol (CHP) Dispatch Center Fresno County Dispatch Center . . . . .559-262-0400 Madera County . . . . . . . . . . . . . . . . . . .559-507-8120 Caltrans (Road Conditions) . . . . . . . 1-800-427-7623 https://roads.dot.ca.gov Fresno County Sheriff Dispatch . . . . .559-600-3111 Madera County Sheriff Headquarters . 559-675-7770 Madera County 311 Service Center . . . . . . . . . . 311 Adult Protective Services/Elder Abuse Fresno County (24 Hrs.) . . . . . . . . . 1-800-418-1426 Fresno County (24 Hrs.) . . . . . . . . . . .559-600-3383 Madera County (24 Hrs.). . . . . . . . . . . 559-675-7839 Child Protective Services - Fresno County (Hotline) . . . . . . . . . . .559-600-6400 Madera County (Hotline). . . . . . . . . . . 559-675-7829 or . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-801-3999 American Cancer Society . . . . . . . . . 1-800-227-2345 American Diabetes Association . . . . 1-800-342-2383 American Red Cross . . . . . . . . . . . . . 1-800-733-2767 Attorney General Public Inquiry Unit (State of California). . . . . . . . . . . . . . 916-322-3360 or . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-952-5225 Bureau of Automotive Repair, Dept. of Consumer Affairs . . . . . . . . . . . . . . 1-800-952-5210 California Dept. of Insurance. . . . . . . 1-800-927-4357 Franchise Tax Board (State of CA) . . . . . . . . . . . . . . . . . . . 1-800-852-5711 Internal Revenue Service (IRS) . . . . . 1-800-829-1040 TDD.........................1-800-829-4059 US Capitol Switchboard . . . . . . . . . . 1-202-226-8000 Hospitals/Medical Centers Clovis Community Med Center. . . . . . . . . . .324-4000 Community Regional Med Center. . . . . . . . .459-6000 Fresno Heart & Surgical Hospital . . . . . . . . .433-8000 Kaiser Permanente Fresno Medical Center . . . . . . . . . . . . . . . .448-4500 or.............................800-262-6663 Oakhurst Medical Offices . . . . . . . . . . . . . .658-8388 Madera Community Hospital . . . . . . . . . . . .675-5555 Saint Agnes Medical Center . . . . . . . . . . . . .450-3000 State of CA Dept. of Health Care Services Medi-Cal. . . . . . . . . . . . . . 1-800-541-5555 Dept. of Public Health . . . . . . . . . . . . . .559-600-3200 Fresno New Connections . . . . . . . . . . . . . . .248-1548 Substance Abuse Treatment Services Madera County Health Dept. . . . . . . . .1-800-427-6897 or 675-7893 Oakhurst WIC Office. . . . . . . . . . . . . . . . . .658-7456

Marjaree Mason Center for Domestic Violence 24 Hr. Crisis Hotline . . . . . . .559-233-4357 Moms & Kids Hotline. . . . . . . . . . . . . 1-800-640-0333 Medical Board of California. . . . . . . . 1-800-633-2322 Postal Information Line (24Hrs.)......................1-800-275-8777 Social Security Administration (National Number). . . . . . . . . . . . . . 1-800-772-1213 TTY Line . . . . . . . . . . . . . . . . . . . . . 1-800-325-0778 State of California Public Utilities Commission 505 Van Ness Avenue, San Francisco 94102 Utilities - Inquiries - Complaints - Electric Gas - Water - Telephone . . . . . . . . 1-800-649-7570 TTY For Speech & Hearing Impaired/ California Relay Service . . . 711 or 1-800-735-2929 VA Central Calif. Health Care System1-888-826-2838 Fresno VA Medical Center . . . . . . . . . . . . .225-6100 VA Oakhurst Outpatient Clinic . . . . . . . . . .683-5300 Veterans Service Office - Fresno County . . . . . . . . . . . . . . . . . . . . . 600-5436 Madera County . . . . . . . . . . . . . . . . . . . . . .675-7766 Veterans Suicide Prevention Line . . . . . . . . . . . . . . . . . . . . . . . .Dial 988 Then Press 1 Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835255 TTY . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-799-4889 Crisis Intervention Agencies Fresno County Mental Health Crisis Services Available 24 Hours . . . . . .600-9180 Information and Appointments 24 Hours . . . . . . . . . . . . . . . . . . . . 1-800-654-3937 Madera County Mental Health 24 Hour Phoneline . . . . . . . . . . . . . 1-888-275-9779 National Center for Missing and Exploited Children . . . . . . . . . . . . . 1-800-843-5678 CDC National Center for HIV, AIDS, Viral Hepatitis, STD and TB Prevention, COVID-19 Information 24 Hours/365 Days . . . . . . . . . . . 1-800-232-4636 TTY........................1-888-232-6348 Office for Victims of Crime Resource Center English/Spanish . . . . . . . . . . . . . . . 1-800-851-3420 TTY . . . . . . . . . . . . . . . . . . . . . . . . . 1-301-240-6310 Providing Community Referrals for Victims of Crime Website............... http://www.ovc.ojp.gov 988 SUICIDE & CRISIS LIFELINE All information is current at the time of publication. Please contact the organization or governmental agency for further information. Ponderosa does not recommend or provide referral but offers this as a public service only.

2

How To Reach Us

Ponderosa Customer Care Customer Care Center . . . . . . . . . Monday through Friday, 8:00 a.m. - 4:30 p.m. Orders,Billing,PaymentInquiries............................ 559-868-6000 From Outside the Service Area Call (California Only) . . . . . . . . . . . 1-800-682-1878 Repair Service (Telephone) FromwithintheServiceArea.................................... 6-1-1 Outside the Service Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559-868-6000 Technical Support for Ponderosa Internet – 24hoursaday/7daysaweek.......................... 1-800-903-1444 By Internet, send questions or comments to:. customercare@goponderosa.com Visit our website for information at: . . . . . . . . . . . . . . . . . www.goponderosa.com

Additional Company Information

Customer Care Center 47671 Road 200 O’Neals, CA 93645 Payment Mailing Address (Payment Only) Ponderosa PO Box 159 O’Neals, CA 93645

After-Hours Payment Drop Location 47034 Road 201 O’Neals, CA 93645 Mailing Address - Business Correspondence Other Than Payment

Ponderosa PO Box 21 O’Neals, CA 93645

Other Frequently Called Numbers Engineering Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868-6323 Time of Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868-3396 Telecommunications Relay Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1-1 Directory Assistance For Numbers Within Your Local Calling Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1-1 For Numbers Outside Your Local Calling Area. . . . . . . . 1 + Area Code + 555-1212 800 Directory Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 + 800 + 555-1212 Cable Locating Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1-1 Call Before You Dig! Ponderosa Internet Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-903-1444

If you don’t want to receive phone books in the future, call us to OPT OUT: 559-868-6000

3

ponderosadirectory.com

Table Of Contents

Area Codes & Time Zones Map . . . . . . . . . . . . . . .41 Some Area Codes Listed By State . . . . . . . . .42-44 International Calling . . . . . . . . . . . . . . . . . . . . .45-46 Products & Services Guide. . . . . . . . . . . 47-64 Products & Values for 2024 Call Waiting Call Forwarding Three-Way Calling Anonymous Call Rejection Call Return Automatic Redial Priority Ringing Directory Serving: O’Neals • North Fork • Friant • Auberry Prather • Tollhouse • Shaver Lake Big Creek • Huntington Lake • Wishon

Ponderosa Emergency Numbers. . . . . . . . . . . . . . .1 InformationPages...................2-46 Information, Assistance & Referral Numbers. . . . .2 How To Reach Us . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Ponderosa Customer Care

Additional Company Information Other Frequently Called Numbers

Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Helpful Information . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Local Calls ZIP Codes Monthly Rates for Basic Services To Establish Service Number Changes Bills for Service Attachments To Directories & Telephones Recording Conversations Unlawful Wiretapping Public Telephones

Selective Call Acceptance Selective Call Forwarding Selective Call Rejection Caller ID Centrex Ponderosa Wiring Protection Voicemail with E-Forward Ponderosa Internet Ponderosa Broadband/DSL

Rules, Regulations And Tariffs Avoidance Of Lawful Charges Obscene Or Harassing Calls Consumer Protection Rules Do Not Call Registry California Relay Service . . . . . . . . . . . . . . . . . . . .8-9 Post-Disaster Consumer Protection Measures . . . . . . . . . . . . . . . . . . .10-15 OnlineDirectory.........................16-17 Your Monthly Telephone Bill . . . . . . . . . . . . . .18-19 Consumer Rights Information . . . . . . . . . . . . . . . .20 The California LifeLine Program . . . . . . . . . . .21-22 Ponderosa’s Mission Statement . . . . . . . . . . . . . .23 Government Officials . . . . . . . . . . . . . . . . . . . .24-25 Notice To Subscribers . . . . . . . . . . . . . . . . . . . . . .26 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Repair Service/Network Interface . . . . . . . . . . 28-29 Three Convenient Ways To Pay Your Bill . . . . . . .30 Call Before You Dig! . . . . . . . . . . . . . . . . . . . . . . . .31 Important Information On 9-1-1 & 6-1-1 Dialing . . . . . . . . . . . . . . . . . . . . . . . .32 Repair Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 goponderosa.com. . . . . . . . . . . . . . . . . . . . . . . . . .34 Visit Us Today! LongDistanceCalling....................35-36 Location Of Telephone Prefixes . . . . . . . . . . . . . .37 California Cities - Area Codes . . . . . . . . . . . . .38-40

Stop, Think, Connect Online . . . . . . . . . . . . . . . . .51 Using Your Services . . . . . . . . . . . . . . . . . . . . .52-61 Anonymous Call Rejection Automatic Call Return

Automatic Redial Call Forwarding Busy Call Forwarding Delayed Call Forwarding Remote Access To Call Forwarding Selective Call Forwarding Call Waiting Caller ID and Calling Name ID Call Trace Priority Ringing

Caller ID Complete Blocking Caller ID Selective Blocking Selective Call Acceptance Selective Call Rejection Speed Calling 8/30 Three-Way Calling Teen Service Warm Line Voicemail with E-Forward

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62-64 CommunityPages...................1-32

4

Helpful Information

Local Calls Please note that local calls are those calls you place within your local exchange as well as between the following exchanges:

Your Local Calling Area Prefixes where you can call at no charge:

Your Community and Prefix:

Auberry . . . . . . . . . . . . . . . . . . . . . . . . . . . .855

822, 841, 855, 865, 868, 877, 893

BigCreek...........................893

822, 841, 855, 865, 868, 877, 893

Friant . . . . . . . . . . . . . . . . . . . . . . . . . . . . .822 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

203, 297, 298, 299, 314, 321, 322, 323, 324, 325, 326, 327, 387, 392, 472, 545, 575, 578, 593, 603, 712, 765, 770, 797, 822, 826, 841, 855, 862, 865, 868, 877, 893, 900, 940 200, 580, 641, 642, 658, 676, 683, 692, 760, 822, 841, 855, 865, 868, 877, 893 200, 580, 641, 642, 658, 676, 683, 692, 760, 822, 841, 855, 865, 868, 877, 893

North Fork . . . . . . . . . . . . . . . . . . . . . . . . .877

O’Neals . . . . . . . . . . . . . . . . . . . . . . . . . . . .868

Shaver Lake. . . . . . . . . . . . . . . . . . . . . . . . .841

822, 841, 855, 865, 868, 877, 893

Wishon . . . . . . . . . . . . . . . . . . . . . . . . . . . .865

822, 841, 855, 865, 868, 877, 893

These local calls carry no charge or cost if placed directly from your home or office. There will be costs for using your calling card, pay phone, etc. Contact your carrier for calling card charges or the pay phone provider listed on the pay phone for questions or assistance.

ZIP Codes By Community:

ZIP Codes For Surrounding Communities:

Auberry

93602 93605 93626 93634 93643 93645 93651 93664 93667 93669

Ahwahnee Bass Lake Chowchilla

93601 93604 93610

Big Creek

Friant

Lakeshore North Fork

Clovis

93611, 93612, 93619

Coarsegold Fish Camp

93614 93623

O’Neals Prather

Madera

93636, 93637, 93638

Shaver Lake

Mariposa Oakhurst Raymond

95338 93644 93653 93657 95389

Tollhouse

Wishon

Sanger

Yosemite National Park

5

ponderosadirectory.com

Helpful Information

As a family owned and operated business for five generations, there’s nothing more important to us than keeping our customers connected with family and friends. That’s why at Ponderosa we strive to continuously push the boundaries of what’s possible, upgrading our network and advancing our products to give our community the best experience. We are constantly investing in our infrastructure to provide a network that’s optimized for today’s modern technology so you can stay connected. Ponderosa’s corporate offices are located in O’Neals, California in the heart of the Sierra foothills. Our eighty employees serve over 10,000 homes and businesses in rural communities from the southern California desert to the central California high Sierra; approximately 4,000 square miles from sea level to mountainous elevations. Ponderosa’s subsidiary company, Table Top Telephone, operates out of Ajo, Arizona. Locally, thirty employees serve approximately 4,000 subscriber lines in six rural communities across Arizona. Monthly Rates for Basic Services Single Party Residence Service. . . . . . . . . . . $25.00 Single Party Business Service . . . . . . . . . . . $37.10 Single Party California LifeLine* Service . . . . $6.35 For more information on our service areas, rates, or products, please contact our Customer Care Center. For more information regarding Ponderosa Telephone and its services, please visit our website at www.goponderosa.com.

To Establish Service To apply for new telephone service, please contact us at 868-6000 or come to our local Customer Care Center. Number Changes The Telephone Company reserves the right to, and may at its discretion, change the subscriber’s telephone number. Bills for Service Most bills are prepared monthly and are due and payable upon presentation. Charges for local service are billed one month in advance; long distance charges are from the previous month, and will appear on a Devices and apparatus claimed to eliminate noise, destroy germs, etc., frequently interfere with satisfactory service and are prohibited. The attaching to this directory of any index, cover, device, apparatus or other appliance containing advertising matter is prohibited. Recording Conversations Federal and state tariffs say that for a conversation to be legally recorded, one of these conditions must be met: 1. All parties must consent to being recorded, or 2. All parties must hear a “beep” tone about every 15 seconds. (Exemptions apply to commercial broadcasting) separate page of your bill. Attachments to Directories and Telephones

6

Helpful Information

Obscene or Harassing Calls Obscene or harassing calls are prohibited by federal and state laws. A person who makes or permits such calls to be made over a telephone under his control may be fined or imprisoned or both. Federal Communications Act, Section 223; California Penal Code, Section 653m. Consumer Protection Rules Consumer Protection Rules - California Public Utilities Commission - Public Advisor’s Office. This is where you can obtain a complete copy of Consumer Protection Rules Public Advisors Office. Call toll free to 1-800-848-5580 or go online to http://consumers.cpuc.ca.gov .

Unlawful Wiretapping Federal law makes it a crime for anyone to wiretap or otherwise intercept a call without the consent of one of the parties involved. California law says all parties on the call must consent before anyone may record a conversation or before a person may eavesdrop or wiretap. (Exemptions apply to law enforcement agencies that meet all state and federal regulations.) Public Telephones Instructions are posted on or near telephone instruments. Please report any service difficulties or coin collection error to the operator. A charge will not be made on calls which are not completed. Rules, Regulations and Tariffs Copies of our rules, regulations and schedule of rates are available at our Customer Care Center and are open to public inspection. They are also on file with the California Public Utilities Commission or the Federal Communications Commission. We are required to charge the rates that are listed in our tariffs. While our rates and charges are usually quoted accurately by our customer care representatives, please be advised that if the quoted rate and tariff are conflicting, the tariff rate will be charged. Avoidance of Lawful Charges Persons using unauthorized credit card numbers or unauthorized telephone numbers to avoid charges will be prosecuted. Anyone violating Section 502.7, California Penal Code, by attempting to avoid lawful charges for telephone service may be fined up to $5,000 and imprisoned up to 5 years.

National Do Not Call Registry The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. The Federal government created the national registry to make it easier and more efficient for you to stop getting telemarketing calls, texts and faxes you don’t want. You can register online at www.DONOTCALL.gov or call toll-free, 1-888-382-1222 (TTY: 1-866-290-4236), from the number you wish to register. Registration is free. The Federal Trade Commission, the Federal Communications Commission, and the states are enforcing the National Do Not Call Registry. Placing your number on the registry will stop most, but not all, telemarketing calls. This site has information for you – whether you’re a consumer interested in signing up for the National Do Not Call Registry, or a telemarketer or seller interested in learning more about your responsibilities related to the Telemarketing Sales Rule.

7

ponderosadirectory.com

California Relay Service

Important Information Regarding California Relay Service

California Relay Service (CRS) is a public service that guarantees all citizens access to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking, can communicate on the telephone via text telephone (TTY), Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS) and Captioned Telephone in English and Spanish in order to more easily connect with family, friends or businesses. How does California Relay Service work? Dial 711 or the toll-free number listed below to connect with California Relay Service. A qualified Communication Assistant (CA) will ask for the area code and the number of the person you wish to have a relay call with. Generally, the CA will voice the typed message from the text telephone (TTY) user to you. The CA relays your spoken message by typing it to the TTY user. Specialized Services: California Relay Service offers specialized services for individuals who have difficulty speaking and for Spanish-speaking residents. Specially trained CAs are on hand to assist in these types of calls by dialing the associated number provided. Since CRS offers a variety of services, please refer to the website listed or call Customer Care for more detailed instructions on the different processes used for a particular call. Captioned Telephone: Captioned Telephone is also available and ideal for individuals with hearing loss that can speak for

themselves. A Captioned Telephone is like any other telephone with an essential difference: it allows users to listen to their phone conversations while reading captions of what’s said to them. Access to Services: Both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing an issue dialing 711 to reach California Relay Service, please contact Customer Care.

www.DDTP.org

All TRS and English Captioned Telephone services are available 24 hours a day, seven days a week. Spanish Captioned Telephone is available daily from 5:00 a.m. to 9:00 p.m. PST. Consumers may place relay calls to English-speaking and Spanish-speaking persons within California, across the United States and even internationally. By law, they must handle each conversation with strict confidentiality. California Relay Service (CRS) is funded by the Deaf and Disabled Telecommunications Program (DDTP), a program of the California Public Utilities Commission.

8

California Relay Service

To place a call using California Relay Service, dial 711 or one of the toll-free numbers below: TTY, VCO, HCO: 800-735-2929 Voice: 800-735-2922

Special Points Of Interest: Equipment Distribution Program

The California Telephone Access Program (CTAP) offers specialized phones including amplified phones, text telephone (TTY), Voice Carry Over (VCO) phones, Captioned Telephones, and other equipment to eligible individuals in California who are Deaf, Deaf- Blind, Hard of Hearing, have difficulty speaking or any cognitive disability. For more information you can visit https://ddtp.cpuc.ca.gov or call 877-546-7414 (voice) or 800-867-4323 (TTY). Emergency Calls: Please note that 711 can only reach California Relay. In the case of an EMERGENCY you should continue to use 911. For emergencies, call 911 or your local emergency service TTY number directly, without using relay. The Americans with Disabilities Act (ADA) requires that 911 centers have a TTY and be prepared to handle emergency calls placed in this manner. California Relay will try to assist you in any possible way during an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls.

Speech-to-Speech: 800-854-7784 Visually Assisted STS: 800-855-7400 Spanish: 800-855-3000 Customer Care Information: English V/TTY: 877-632-9095 Spanish V/TTY: 877-419-8440 In California, Relay Service is provided through Hamilton Relay: Hamilton Relay Corporate Office 1006 12th Street Aurora, NE 68818 Email: california@hamiltonrelay.com Web: www.ca-relay.com Captioned Telephone English Customer Care: 888-402-4018 Spanish Customer Care: 877-330-0156 To call a Captioned Telephone user, dial: 866-399-9050

9

ponderosadirectory.com

Post-Disaster Consumer Protection Measures

Post-Disaster Consumer Protection Measures For Wireline Communications Customers in California

In the event the Governor of California or the President of the United States declares a state of emergency in your area that results in the loss or disruption of landline telephone service 1 or in the degradation of the quality of landline telephone service, 2 landline telephone providers shall provide the following protections to their residential and small business (5 lines or less) customers for a duration of at least 12 months from the date of the state of emergency declaration or as appropriately determined by the California Office of Emergency Services: 1. Waiver of one-time activation fee for establishing remote call forwarding, remote access to call forwarding, call forwarding features, and messaging services; 2. Waiver of the monthly rate for one month for remote call forwarding, remote access to call forwarding, call forwarding, call forwarding features, and messaging services; 3. Waiver of the service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the premises; 4. Waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside Wire Plan; 5. Waiver of the fee for up to five free jacks and associated wiring for Inside Wiring Plan customer upon their return to their permanent location; and 1 “Disruption” is the (1) loss of dial tone; (2) no connection or otherwise non-functioning service; or (3) circumstances in which the caller cannot make or receive a voice call because the disaster has rendered the service nonfunctional and so, the caller is unable to make a 9-1-1 call.

6. Waiver of the fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.

For more information, please contact Ponderosa Customer Care at 559-868-6000 or visit our website: www.goponderosa.com

2 “Degradation” occurs in situations where service is not completely out, but callers still encounter poor service quality, including, but not limited to, static, failure to connect, a fast busy signal, and/or dropped calls, including 9-1-1 calls.

10

Post-Disaster Consumer Protection Measures (Spanish)

Medidas de protección al consumidor después de un desastre para clientes de comunicaciones de telefonía fija en California

En caso de que el Gobernador de California o el Presidente de los Estados Unidos declaren un estado de emergencia en su área que resulte en la pérdida o interrupción del servicio de telefonía fija 1 o en la degradación de la calidad del servicio de telefonía fija, 2 los proveedores de telefonía fija proporcionarán las siguientes protecciones a sus clientes residenciales y de la pequeña empresa (5 líneas o menos) durante un período de al menos 12 meses a partir de la fecha de la declaración del estado de emergencia o según lo determine debidamente la Oficina de Servicios de Emergencia de California: 1. Exención de la tarifa de activación única para establecer el desvío remoto de llamadas, el acceso remoto al desvío de llamadas, las funciones de desvío de llamadas y los servicios de mensajería; 2. Exención de la tarifa mensual durante un mes para el desvío remoto de llamadas, el acceso remoto al desvío de llamadas, el desvío de llamadas, las funciones de desvío de llamadas y los servicios de mensajería; 3. Exención del cargo por servicio por la instalación del servicio en la ubicación temporal o nueva permanente del cliente y nuevamente cuando el cliente regrese a las instalaciones; 4. Exención del cargo de un enchufe y del cableado asociado en la ubicación temporal, independientemente de si el cliente tiene un Plan de Cableado Interior; 1 “Interrupción” es la (1) pérdida de tono de marcado; (2) falta de conexión o servicio que no funciona; o (3) circunstancias en las que la persona que llama no puede hacer ni recibir una llamada de voz porque el desastre ha dejado el servicio sin funcionar y, por lo tanto, la persona que llama no puede hacer una llamada al 9-1-1.

5. Exención del cargo de hasta cinco enchufes y del cableado asociado para el cliente del Plan de Cableado Interior al regresar a su ubicación permanente; y 6. Exención del cargo de un enchufe y del cableado asociado para clientes que no pertenecen al Plan al regresar a su ubicación permanente.

Para obtener más información, comuníquese con su proveedor de servicios.

2 La “degradación” ocurre en situaciones en las que el servicio no está totalmente sin funcionar, pero las personas que llaman experimentan una calidad de servicio deficiente, que incluye, entre otras cosas, estática, falla de conexión, una señal rápida de ocupado y/o llamadas que se desconectan, incluyendo llamadas al 9-1-1.

11

ponderosadirectory.com

Post-Disaster Consumer Protection Measures (Tagalog)

Mga Hakbang sa Pagprotekta sa Consumer Pagkatapos ng Isang Sakuna Para sa mga Wireline Communications Customer sa California

Kung sakaling magdeklara ang Gobernador ng California o ang Presidente ng Estados Unidos ng state of emergency sa inyong pamayanan na magreresulta sa pagkawala ng o pagkagambala sa inyong landline telephone service 1 o sa pagsama sa kalidad ng inyong landline telephone service, 2 ibibigay ng mga landline telephone provider ang mga sumusunod na proteksiyon sa kanilang residential at small business (hanggang sa limang linya) customer para sa panahon na hindi kukulang sa 12 buwan mula sa petsa ng deklarasyon ng state of emergency o gaya ng angkop na natiyak ng California Office of Emergency Services: 1. Pagpapaubaya ng one-time activation fee para sa pagumpisa ng remote call forwarding, remote access to call forwarding, mga call forwarding feature, at mga messaging service; 2. Pagpapaubaya ng buwanang singil para sa remote call forwarding, remote access to call forwarding, call forwarding, mga call forwarding feature, at mga messaging service; 3. Pagpapaubaya ng service charge para sa pag- instala ng serbisyo sa pansamantala o permanenteng lugar ng customer at muli kapag bumalik ang customer sa bahay o lugar ng kanyang negosyo; 4. Pagpapaubaya ng bayad para sa isang jack at kaugnay na kawad sa pansamantalang lugar mayroon mang Inside Wire Plan ang customer o hindi; 1 “Disruption” (“Pagkagambala”) ay ang (1) pagkawala ng dial tone; (2) pagkawala ng koneksiyon o pagkawala ng serbisyo sa ibang paraan; o (3) mga kalagayan kung saan hindi nakakagawa o nakakatanggap ng tawag dahil ginambala ng sakuna ang serbisyo at dahil dito hindi maaaring gumawa ang customer ng 9-1-1 na tawag.

5. Pagpapaubaya ng bayad para sa hanggang sa limang libreng jack at kaugnay ng kawad para sa customer na may Inside Wiring Plan kapag makabalik siya sa permanenteng lugar; at 6. Pagpapaubaya ng bayad para sa isang jack at kaugnay ng kawad para sa mga customer na walang Plano kapag makabalik sa permanenteng lugar.

Upang makakuha ng karagdagang impormasyon, mangyaring kontakin ang inyong service provider.

2 Nangyayari ang “Degradation” (“Marawal na Kalagayan”) sa mga situwasyon kung saan hindi lubos na nawala ang serbisyo, subalit masama pa rin ang kalidad ng serbisyo. Nakararanas ang customer ng static, hindi nakakagawa ng koneksiyon, nagkakaroon ng mabilis na busy signal at/o hindi nabubuo ang tawag, kabilang ang mga tawag sa 9-1-1, at iba pa.

12

Post-Disaster Consumer Protection Measures (Vietnamese)

Các Bi ệ n Pháp B ả o V ệ Ng ườ i Tiêu Dùng Sau Th ả m H ọ a Dành Cho Khách Hàng Truy ề n Thông H ữ u Tuy ế n ở California

Trong tr ườ ng h ợ p Th ố ng đố c California ho ặ c T ổ ng th ố ng Hoa K ỳ tuyên b ố tình tr ạ ng kh ẩ n c ấ p trong khu v ự c c ủ a b ạ n d ẫ n đế n vi ệ c m ấ t ho ặ c gián đ o ạ n d ị ch v ụ đ i ệ n tho ạ i c ố đị nh 1 ho ặ c làm suy gi ả m ch ấ t l ượ ng d ị ch v ụ đ i ệ n tho ạ i c ố đị nh, 2 các nhà cung c ấ p đ i ệ n tho ạ i c ố đị nh s ẽ cung c ấ p các bi ệ n pháp b ả o v ệ sau cho khách hàng dân c ư và doanh nghi ệ p nh ỏ c ủ a h ọ (5 đườ ng dây tr ở xu ố ng) trong th ờ i gian ít nh ấ t 12 tháng k ể t ừ ngày tuyên b ố tình tr ạ ng kh ẩ n c ấ p ho ặ c đượ c V ă n Phòng D ị ch V ụ Kh ẩ n C ấ p California xác đị nh m ộ t cách thích h ợ p: 1. Mi ễ n phí kích ho ạ t m ộ t l ầ n để thi ế t l ậ p d ị ch v ụ chuy ể n ti ế p cu ộ c g ọ i t ừ xa, truy c ậ p t ừ xa để chuy ể n ti ế p cu ộ c g ọ i, tính n ă ng chuy ể n ti ế p cu ộ c g ọ i và d ị ch v ụ nh ắ n tin; 2. Mi ễ n tr ả ti ề n hàng tháng trong m ộ t tháng để chuy ể n ti ế p cu ộ c g ọ i t ừ xa, truy c ậ p t ừ xa để chuy ể n ti ế p cu ộ c g ọ i, chuy ể n ti ế p cu ộ c g ọ i, tính n ă ng chuy ể n ti ế p cu ộ c g ọ i và d ị ch v ụ nh ắ n tin; 3. Mi ễ n phí d ị ch v ụ cho vi ệ c cài đặ t d ị ch v ụ t ạ i v ị trí c ố đị nh t ạ m th ờ i ho ặ c m ớ i c ủ a khách hàng và m ộ t l ầ n n ữ a khi khách hàng di chuy ể n tr ở l ạ i c ơ s ở ; 4. Mi ễ n phí cho m ộ t gi ắ c c ắ m và vi ệ c đ i dây đ i ệ n có liên quan t ạ i đị a đ i ể m t ạ m th ờ i b ấ t k ể vi ệ c khách hàng có K ế ho ạ ch Đ i dây Bên trong hay không; 5. Mi ễ n l ệ phí cho t ố i đ a n ă m gi ắ c c ắ m mi ễ n phí và vi ệ c đ i dây đ i ệ n có liên quan cho khách hàng có K ế ho ạ ch Đ i dây Bên trong khi h ọ tr ở v ề v ị trí c ố đị nh c ủ a h ọ ; và 1 “S ự gián đ o ạ n” là (1) m ấ t âm hi ệ u quay s ố ; (2) không có k ế t n ố i ho ặ c m ặ t khác d ị ch v ụ không ho ạ t độ ng; ho ặ c (3) các tr ườ ng h ợ p mà ng ườ i g ọ i không th ể th ự c hi ệ n ho ặ c nh ậ n cu ộ c g ọ i qua đ i ệ n tho ạ i vì th ả m h ọ a đ ã khi ế n d ị ch v ụ không ho ạ t độ ng và do đ ó, ng ườ i g ọ i không th ể th ự c hi ệ n đượ c cu ộ c g ọ i 9-1-1.

6. Mi ễ n phí cho m ộ t gi ắ c c ắ m và vi ệ c đ i dây đ i ệ n có liên quan cho các khách hàng không có k ế ho ạ ch khi h ọ tr ở l ạ i v ị trí c ố đị nh c ủ a h ọ .

Để bi ế t thêm thông tin, xin vui lòng liên h ệ v ớ i nhà cung c ấ p d ị ch v ụ c ủ a b ạ n.

2 “S ự suy gi ả m” x ả y ra trong các tình hu ố ng mà d ị ch v ụ ch ư a hoàn toàn m ấ t h ẳ n, nh ư ng ng ườ i g ọ i v ẫ n g ặ p ph ả i tr ườ ng h ợ p ch ấ t l ượ ng d ị ch v ụ kém, bao g ồ m, nh ư ng không gi ớ i h ạ n đế n vi ệ c, b ị nhi ễ u, không k ế t n ố i, tín hi ệ u nhanh báo b ậ n và/ho ặ c cu ộ c g ọ i b ị ng ắ t gi ữ a ch ừ ng, k ể c ả các cu ộ c g ọ i 9-1-1.

13

ponderosadirectory.com

Post-Disaster Consumer Protection Measures (Mandarin)

针对加州有线通信用户的灾后消费者保护措施

如果加州州长或美国总统宣布您所在地区处于紧急状 态，导致固定电话服务的失去或中断 1 ，或者固定电话 服务质量下降， 2 则固定电话提供商应为其住宅和小企 业用户（5个电话线或以下）提供以下保护，保护期限 为自宣布紧急状态之日起至少12月，或由加州紧急服务 办公室（California Office of Emergency Services） 决定的适当期限： 1. 免去开通远程呼叫转移、远程访问呼叫转移、呼叫 转移功能和讯息服务的一次性激活费用； 2. 免去远程呼叫转移、远程访问呼叫转移、呼叫转 移、呼叫转移功能和讯息服务的一个月费用； 3. 免去在用户的临时住地或新的永久住地安装服务的 服务费，以及当用户搬回住宅时的服务安装费； 4. 免去在临时住处的一个电话插孔和相关线路的费 用，无论用户是否有室内线路计划（Inside Wire Plan）； 5. 对于有室内线路计划的用户，在回到永久住处后， 免去最多五个电话插孔和相关线路的费用；及 6. 对于没有室内线路计划的用户，在回到其永久住处 后，免去一个电话插孔和相关线路的费用。

欲了解更多信息，请联系您的服务供应商。

1 “中断” 是指（1）失去拨号音；（2）无法接通或其他服務 无法正常运行；或（3）由于灾难使服务无法正常运行而导致 呼叫者无法拨打或接听语音电话的情况，因此呼叫者无法拨打 9-1-1电话。

2 “质量下降” 发生在以下情况中：服务没有完全失去，但呼叫 者仍然遇到较差的服务质量，包括但不限于噪音、无法接通、快 速忙音和/或掉线，包括9-1- 1电话。

14

Post-Disaster Consumer Protection Measures (Cantonese)

針對加州有線通信用戶的災後消費者保護措施

如果加州州長或美國總統宣佈您所在地區處於緊急狀 態，導致固定電話服務的失去或中斷 1 ，或者固定電話 服務品質下降， 2 則固定電話供應商應為其住宅和小企 業用戶（5個電話線或以下）提供以下保護，保護期限 為自宣佈緊急狀態之日起至少12月，或由加州緊急服務 辦公室（California Office of Emergency Services） 決定的適當期限： 1.免去開通遠程來電轉接、遠程訪問來電轉接、來電 轉接功能和訊息服務的一次性啟動費用； 2.免去遠程來電轉接、遠程訪問來電轉接、來電轉 接、來電轉接功能和訊息服務的一個月費用； 3.免去在用戶的臨時住地或新的永久住地安裝服務的 服務費，以及當用戶搬回住宅時的服務安裝費； 4.免去在臨時住處的一個電話插孔和相關線路的費 用，無論用戶是否有室內線路計畫（Inside Wire Plan）； 5.對於有室內線路計畫的用戶，在回到永久住處後， 免去最多五個電話插孔和相關線路的費用；及 6.對於沒有室內線路計畫的使用者，在回到其永久住 處後，免去一個電話插孔和相關線路的費用。

欲瞭解更多資訊，請聯繫您的服務供應商。

1 「中斷」是指（1）失去撥號音；（2）無法接通或其他服務無 法正常運行；或（3）由於災難使服務無法正常運行而導致呼叫 者無法撥打或接聽語音電話的情況，因此呼叫者無法撥打9-1-1 電話。

2 「品質下降」 發生在以下情況中：服務沒有完全失去，但呼 叫者仍然遇到較差的服務品質，包括但不限於噪音、無法接通、 快速忙音和/或掉線，包括9-1- 1電話。

15

ponderosadirectory.com

Online Directory

The Online Directory That Is FAST, EASY & POWERFUL

See for yourself at ponderosadirectory.com

16

Online Directory

UNLIMITED ACCESS TO LOCAL BUSINESSES

Searching For Businesses

From the main screen at ponderosadirectory.com , simply enter the type of business or the name of the business that you are looking for in the BUSINESS SEARCH bar . You will be directed to a page containing all of the businesses that match your search, as well as a map indicating where each business is located (if an address was provided). By clicking on any advertiser’s address, you can get an exact location of the business on the map, as well as the option of obtaining driving directions from your own location. From the listing information on the right, you can also access a business’s ad as it appears in the Yellow Pages, visit their website or send them a quick email (if the advertiser has chosen these options). Searching For People From the main screen, click on the PEOPLE SEARCH tab and simply enter the name of the person or people you are looking for in the SEARCH bar . You will be directed to a page containing all of the people that match your search, as well as a map indicating each person’s address (if an address was provided). Reverse Phone Number Search You can search for residences and businesses by telephone number by clicking on the PEOPLE SEARCH tab from the main screen and entering the telephone number into the SEARCH bar . You will be directed to a page showing any person or business with the phone number that matches your search, as well as a map indicating the location (if an address was provided). Please note: Results will not contain cell phone numbers. MISSED THE PRINTED DIRECTORY? Want to enhance the way your business’s information appears in the online directory? Please contact DPS Media at (866) 221-4300 if you wish to be contacted by a Marketing Consultant any time during the year.

LOCAL BUSINESSES AT YOUR FINGERTIPS! Visit ponderosadirectory.com on your mobile device and see what your local community has to offer!

17

ponderosadirectory.com

Your Monthly Telephone Bill

Federal Subscriber Line Charge (SLC) – Current rate $6.50*

Ponderosa would like customers to have the most current information available on all aspects of their telephone service. To assist you in being an educated consumer, we have compiled descriptions of the federal and state regulated charges you see on your bill each month. If you have more questions after reviewing this information, please call our Customer Care Center. The Monthly Charges To fully understand your monthly statement, it is important to know why the charges are appearing on your bill and where the funds go that are collected each month. The monies are collected for federal and state funds and programs which help provide affordable and competitive telephone service for everyone. Funds help offset the cost of providing these services in rural areas, help schools, libraries and health care centers obtain advanced services such as Internet access, and for funding relay centers and special equipment that help assist hearing and speech-impaired persons to communicate over the national network. Other taxes fund emergency services when you need to dial 9-1-1 within the State of California and the county in which you live. As both a local and long distance telecommunications provider, Ponderosa does not keep the monies collected each month for federal and state funded programs but is regulated by both the State of California Public Utilities Commission (CPUC) and the Federal Communications Commission (FCC) to pass on these funds to the various agencies and programs established to provide telephone service to everyone. Ponderosa does receive a set percentage of some of these funds to help recover some of its costs in providing these services to you. The pool of monies collected and the percentage that are dispersed to the telecommunications providers (both local and long distance providers) are regulated by the appropriate governmental agencies. Basic Service This is the dial tone that allows you to make and receive local (non-toll) calls. Local service is billed one month in advance. Basic service rates are determined by the type of service you apply for: Residential Service, Universal Lifeline Residential Service and Business Service.

A flat monthly charge for residential and single-line business established by the FCC, it is applied directly to customers to help local telephone companies recover some of their costs in constructing and maintaining the local network. The Subscriber Line Charge (SLC) is also applied to multi-line business at the current rate of $9.20 per line. These rates are subject to review and change by the FCC. Federal Universal Service Charge (FUSC) – Current rate 34.5%* The federal government established national programs to support universal telephone service in this country. The federal version of the Universal Service Fund assists with the costs of providing affordable service to low-income individuals and to residents living in the rural, high-costs areas of the country. The United States Congress has expanded this program to help the schools, libraries and rural health care providers to obtain the advanced services such as Internet access. All providers of telecommunications services contribute to the support of these programs. How it affects you, the individual end-user, is determined by the services you order and the number of telephone lines you have. The FUSC surcharge is applied on a percentage basis to the total of your Interstate service charges. Access Recovery Charge (ARC) - Current rate: Residential $0 per month; Single Line Business $0 per month; Multi Line Business $3.00 per month The FCC issued revised rules which became effective December 29, 2011. These rules shift a portion of Ponderosa’s existing revenue recovery to a new rate element called “Access Recovery Charge” or “ARC.” The “ARC” charge allows Ponderosa to recover from end–user customers a limited portion of the revenues lost due to FCC mandated reductions in intercarrier billings. The effective date for customer billing of the “ARC” charge was July 3, 2012. * Please note that the rates and charges listed are current at the time of publication but are subject to change by the appropriate agency.

18

Your Monthly Telephone Bill

California Public Purpose Program (PPP)

Effective April 1, 2023, the fees applicable to the California Public Purpose Programs (PPP) administered by the California Public Utilities Commission (CPUC) changed from revenue-based calculations to a single, per-line surcharge of $1.11. With this change, the single flat-rate surcharge is now presented on your bill as Public Purpose Programs (PPP) and replaces what was previously and individually listed on your bill as: CA Lifeline (ULTS), CA Teleconnect Fund (CTF), CA Relay Service & Comm Device Fund, CA High Cost Fund A (CHCF-A), CA High Cost Fund B (CHCF-B), and CA Advanced Services Fund (CASF). For additional information, please visit the CPUC’s website at https:// www.cpuc.ca.gov/industries-and-topics/internet-and phone/telecommunications-surcharges-and-user-fees California Teleconnect Fund Surcharge The new surcharge of 0.78%* has been established to fund discounts to qualifying schools, libraries and certain hospitals and non-profit community based organizations, offering a reduction in service rates. The fund has been designed to help advance public use of the advanced telecommunications technologies and will help meet federal directives. State Regulatory Fee This surcharge is to recover the costs for services rendered by the California Public Utilities Commission. The current rate is .75%* and applies to all intrastate customer billings excluding yellow page directory revenue. Federal Excise Tax 3%* of the local service charges and long distance calls. 9-1-1 and 9-8-8 State Tax A flat rate charge of $0.38 each month is applied to telephone lines within the State of California. This is to provide access to the 9-1-1 emergency system and the 9-8-8 Suicide Prevention Hotline. Effective 1/1/2020, $0.30 is for the 9-1-1 emergency system. This is collected to provide the emergency service for all customers to dial 9-1-1 and reach an operator that will take the information and dispatch the proper agency. Effective 1/1/2023, $0.08 is for the 9-8-8 Suicide Hotline. This is collected to provide service for all customers to dial 9-8-8 and connect with mental health professionals when experiencing suicidal crisis or mental health-related distress.

Description of Taxes and Surcharges on Your Ponderosa Bill The taxes and surcharges percentage rates below are effective at the time of this publication. California LifeLine Initiated by the California Public Utilities Commission D. No. 87-07-090 to help fund the California LifeLine Telephone Service program in California. CA Relay Service and Communications Devices Funds Initiated by the State of California to fund Telecommunications device programs for the Deaf and Disabled. California High Cost Fund Surcharge A Fund has been initiated to ensure the availability of basic local service, at affordable rates state wide. The 17 small local telephone companies will utilize this fund to offer service in rural and other areas which cost more to service than urban areas of California. * Please note that the rates and charges listed are current at the time of publication but are subject to change by the appropriate agency. Advanced Services Fund Surcharge Fund has been initiated to ensure the availability of basic local service, at affordable rates state wide. The five largest local telephone companies will utilize this fund to offer service in rural and other areas which cost more to serve than urban areas of California. The new California Advanced Services Fund (CASF) was instituted to promote universal service in unserved and underserved areas in the state by awarding funding to qualifying certificated applicant carriers. The funding will be used for projects that will (a) provide broadband services to areas currently without broadband access and (b) build out facilities in underserved areas. California High Cost Fund Surcharge B / California

19

ponderosadirectory.com

Consumer Rights Information

California Identity Theft Registry The California Identity Theft Registry is available to help victims of identity theft who are wrongly linked to crimes. The registry provides a centralized place that can be checked by police and other authorized persons to confirm that you are not wanted by law enforcement and that mistaken criminal history was created In your name. To register: https://oag.ca.gov/idtheft Identity Theft Hotline: . . . . . . . . . . . . 1-877-438-4338 or . . . . . . . . . . . . . . . . . . . . . . . .1-877-IDTHEFT California Public Utilities Commission (CPUC) Telephone Consumer Affairs Branch:. . 1-800-649-7570 TTY Consumer Affairs Branch: . . . . . 1-800-735-2929 Internet address: https://www.cpuc.ca.gov/about-cpuc/contacting the-puc Federal Trade Commission 600 Pennsylvania Ave. NW Washington, DC 20580 Telephone:. . . . . . . . . . . . . . . . . . . . . 1-877-382-4357 Internet address: https://www.ftc.gov/contact National Consumers League’s Fraud Center (NCL): This is a private, non-profit organization that operates a consumer hotline to provide services and assistance in filing telemarketing complaints. NCL also forwards appropriate complaints to the Federal Trade Commission for entry into its telemarketing fraud database. Telephone:. . . . . . . . . . . . . . . . . . . . . 1-202-835-3323 Internet address: https://www.fraud.org Federal Communications Commission (FCC): Federal Communications Commission Consumer Inquiries & Complaints Division 445 12th St. SW Washington, DC 20554 Telephone:. . . . . . . . . . . . . . . . . . . . . 1-888-225-5322 TTY:.......................... 1-888-835-5322 Internet address: https://www.fcc.gov/about/contact The Federal Trade Commission (FTC)

Statement of Non-Discrimination Ponderosa is the recipient of Federal financial assistance from the Rural Utilities Service, an agency of the U.S. Dept. of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, the Americans with Disabilities Act-92, and the rules and regulations of the U.S. Dept. of Agriculture which provide that no person in the United States on the basis of race, religion, sex, color, national origin, age, or disability, shall be excluded from participation in, admissions or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities. The person responsible for coordination of this organization’s nondiscrimination compliance efforts is Malyna Cha, Human Resources Manager. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written complaint with this organization; or to the Secretary, U.S. Dept. of Agriculture, Washington, DC 20250; or the Administrator, Rural Utilities Service, Washington, DC 20250. Complaints must be filed after the alleged discrimination. Confidentiality will be maintained to the extent possible. California State Attorney General’s Office Public Inquiry Unit Telephone:. . . . . . . . . . . . . . . . . . . . . 1-800-952-5225 TTY/TDD (English) . . . . . . . . . 711 or 1-800-735-2929 TTY/TDD (Spanish) . . . . . . . . .711 or 1-800-855-3000 Internet address: https://oag.ca.gov

20