Helpful Information

Obscene or Harassing Calls Obscene or harassing calls are prohibited by federal and state laws. A person who makes or permits such calls to be made over a telephone under his control may be fined or imprisoned or both. Federal Communications Act, Section 223; California Penal Code, Section 653m. Consumer Protection Rules Consumer Protection Rules - California Public Utilities Commission - Public Advisor’s Office. This is where you can obtain a complete copy of Consumer Protection Rules Public Advisors Office. Call toll free to 1-800-848-5580 or go online to http://consumers.cpuc.ca.gov .

Unlawful Wiretapping Federal law makes it a crime for anyone to wiretap or otherwise intercept a call without the consent of one of the parties involved. California law says all parties on the call must consent before anyone may record a conversation or before a person may eavesdrop or wiretap. (Exemptions apply to law enforcement agencies that meet all state and federal regulations.) Public Telephones Instructions are posted on or near telephone instruments. Please report any service difficulties or coin collection error to the operator. A charge will not be made on calls which are not completed. Rules, Regulations and Tariffs Copies of our rules, regulations and schedule of rates are available at our Customer Care Center and are open to public inspection. They are also on file with the California Public Utilities Commission or the Federal Communications Commission. We are required to charge the rates that are listed in our tariffs. While our rates and charges are usually quoted accurately by our customer care representatives, please be advised that if the quoted rate and tariff are conflicting, the tariff rate will be charged. Avoidance of Lawful Charges Persons using unauthorized credit card numbers or unauthorized telephone numbers to avoid charges will be prosecuted. Anyone violating Section 502.7, California Penal Code, by attempting to avoid lawful charges for telephone service may be fined up to $5,000 and imprisoned up to 5 years.

National Do Not Call Registry The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. The Federal government created the national registry to make it easier and more efficient for you to stop getting telemarketing calls, texts and faxes you don’t want. You can register online at www.DONOTCALL.gov or call toll-free, 1-888-382-1222 (TTY: 1-866-290-4236), from the number you wish to register. Registration is free. The Federal Trade Commission, the Federal Communications Commission, and the states are enforcing the National Do Not Call Registry. Placing your number on the registry will stop most, but not all, telemarketing calls. This site has information for you – whether you’re a consumer interested in signing up for the National Do Not Call Registry, or a telemarketer or seller interested in learning more about your responsibilities related to the Telemarketing Sales Rule.



Made with FlippingBook Ebook Creator