Helpful Information

As a family owned and operated business for five generations, there’s nothing more important to us than keeping our customers connected with family and friends. That’s why at Ponderosa we strive to continuously push the boundaries of what’s possible, upgrading our network and advancing our products to give our community the best experience. We are constantly investing in our infrastructure to provide a network that’s optimized for today’s modern technology so you can stay connected. Ponderosa’s corporate offices are located in O’Neals, California in the heart of the Sierra foothills. Our eighty employees serve over 10,000 homes and businesses in rural communities from the southern California desert to the central California high Sierra; approximately 4,000 square miles from sea level to mountainous elevations. Ponderosa’s subsidiary company, Table Top Telephone, operates out of Ajo, Arizona. Locally, thirty employees serve approximately 4,000 subscriber lines in six rural communities across Arizona. Monthly Rates for Basic Services Single Party Residence Service. . . . . . . . . . . $25.00 Single Party Business Service . . . . . . . . . . . $37.10 Single Party California LifeLine* Service . . . . $9.40 For more information on our service areas, rates, or products, please contact our Customer Care Center. For more information regarding Ponderosa Telephone and its services, please visit our website at www.goponderosa.com.

To Establish Service To apply for new telephone service, please contact us at 868-6000 or come to our local Customer Care Center. Number Changes The Telephone Company reserves the right to, and may at its discretion, change the subscriber’s telephone number. Bills for Service Most bills are prepared monthly and are due and payable upon presentation. Charges for local service are billed one month in advance; long distance charges are from the previous month, and will appear on a Devices and apparatus claimed to eliminate noise, destroy germs, etc., frequently interfere with satisfactory service and are prohibited. The attaching to this directory of any index, cover, device, apparatus or other appliance containing advertising matter is prohibited. Recording Conversations Federal and state tariffs say that for a conversation to be legally recorded, one of these conditions must be met: 1. All parties must consent to being recorded, or 2. All parties must hear a “beep” tone about every 15 seconds. (Exemptions apply to commercial broadcasting) separate page of your bill. Attachments to Directories and Telephones


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