Ponderosa2023

How To Reach Us

Ponderosa Customer Care Customer Care Center . . . . . . . . . Monday through Friday, 8:00 a.m. - 4:30 p.m. Orders, Billing, Payment Inquiries. . . . . . . . . . . . . . . . . . . . . . . . . . . . 559-868-6000 From Outside the Service Area Call (California Only) . . . . . . . . . . . 1-800-682-1878 Repair Service (Telephone) From within the Service Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1-1 Outside the Service Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559-868-6000 Technical Support for Ponderosa Internet – 24 hours a day/7 days a week . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-903-1444 By Internet, send questions or comments to:. customercare@goponderosa.com Visit our website for information at: . . . . . . . . . . . . . . . . . www.goponderosa.com

Additional Company Information

Customer Care Center 47671 Road 200 O’Neals, CA 93645 Payment Mailing Address (Payment Only) Ponderosa PO Box 159 O’Neals, CA 93645

After-Hours Payment Drop Location 47034 Road 201 O’Neals, CA 93645 Mailing Address - Business Correspondence Other Than Payment

Ponderosa PO Box 21 O’Neals, CA 93645

Other Frequently Called Numbers Engineering Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868-6323 Time of Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868-3396 Telecommunications Relay Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1-1 Directory Assistance For Numbers Within Your Local Calling Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1-1 For Numbers Outside Your Local Calling Area . . . . . . . . 1 + Area Code + 555-1212 800 Directory Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 + 800 + 555-1212 Cable Locating Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1-1 Call Before You Dig! Ponderosa Internet Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-903-1444

If you don’t want to receive phone books in the future, call us to OPT OUT: 559-868-6000

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