Ponderosa Cima 2017 Directory

Telephone Access Program (Relay)

Hamilton Relay Phone Numbers

To Reach Relay Provider, Dial:

All Callers

711

TTY

1-800-735-2929

1-800-855-7100

Voice

1-800-735-2922

1-800-855-7100

VCO (Voice Carry Over)

1-800-735-2929

1-800-855-7100

HCO (Hearing Carry Over)

1-800-735-2929

1-800-855-7100

STS (Speech to Speech)

1-800-854-7784

1-800-855-7300

ASCII

1-800-855-7100

Customer Service

1-877-632-9095

E N G L I S H All Callers

711

TTY

1-800-855-3000

1-800-855-7200

Voice

1-800-735-2922

1-800-855-7200

VCO (Voice Carry Over)

1-800-855-3000

1-800-855-7200

HCO (Hearing Carry Over)

1-800-855-3000

1-800-855-7200

STS (Speech to Speech)

1-800-854-7784

1-800-855-7200

ASCII

1-800-855-7200

Customer Service

1-877-419-8440

How to Contact the California Telephone Access Program (CTAP) Call Center: Tel Numbers S P A N I S H

people who use voice telephone. Although existing 800 numbers will remain in effect, implementation of 7-1-1 dialing nationwide will make it easier to use TRS, especially if you are traveling from state to state. How does the TRS work? Either the TDD or voice telephone user can initiate the 7-1-1 call. By dialing 7-1-1, you will reach a TRS center communications assistant. The assistant sets up a connection between the TDD caller and the telephone user and “relays” the discussion by typing in the voice conversation and speaking the text message. All calls are handled with total privacy. Now you can dial 7-1-1 to reach the TRS 24-hours-a- day, every day. There is no charge for dialing 7-1-1 and local calls are free. Long distance calls are billed as if you had dialed the number directly through TRS. You can also use the existing toll-free 800 numbers to reach the TRS. The 800 numbers to reach the TRS can be obtained on their website at http://ddtp.cpuc.ca.gov or TDD users may call 1-800-735-2929 or by calling Ponderosa Customer Care Center at 1-800-682-1878. Please note that 7-1-1 is only to be used to reach the TRS. For EMERGENCIES you should continue to use 9-1-1.

Mailing Address P.O. Box 30310

1-800-806-1191 (English) 1-800-949-5650 (Spanish)

Stockton, CA 95213

1-800-806-4474 (TTY) email: customercare@ddtpca.org

Now It’s Even Easier to Reach the TRS

The Telecommunication Relay System is even easier to reach… just dial “7-1-1.” Since October 1, 2001 the Federal Communications Commission (FCC) requires all telecommunication companies to provide three-digit 7-1-1 dialing for access to the Telecommunications Relay Service (TRS). Customers will be able to dial 7-1-1 for TRS assistance from any wireless, wire-line, or pay telephone. TRS provides a communications link between people with hearing or speech disabilities using a Tele- communication Device for the Disabled (TDD) and

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