PerrySpencer2023

Area Code Overlay and Dialing Instructions

What will remain the same? • Your telephone number, including current area code, will not change. • The price of a call, coverage area, or other rates and services will not change due to the overlay. • What is a local call now will remain a local call regardless of the number of digits dialed. • You will still have to dial 1+area code+telephone number (11-digit dialing) to place long-distance calls within the 812/930 area code. • You can still dial just three digits to reach 911. • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, you will still dial these codes with just three digits. Who may you contact with questions? If you have any questions regarding information provided in this notice, please call PSC at 812-357-2123, 812-536-3344, 812-772-2222, 812-843-5951 or 800-511-4899. You can also access the following websites for more information: www.psci.net or http://in.gov/iurc

To ensure a continuing supply of telephone numbers, the new 930 area code was added to the area served by 812. This is known as an area code overlay. Get ready to change the way you dial your local calls! What is the new local dialing procedure? To complete local calls, the new dialing procedure requires callers to dial area code + telephone number. This means that all calls in the 812 area code will need to be dialed using February 7, 2015 . You must use the new dialing procedures, as described above for all local calls. If you do not use the new dialing procedures, local calls will not be completed and a recording will instruct you to hang up and dial again. Who will be affected? The 812 area code generally covers the southern third of the state of Indiana, serving communities such as Bloomington, Columbus, Evansville, New Albany and Terre Haute. The new 930 area code serves the same geographic area currently served by the existing 812 area code. Why is the change necessary? To ensure a continuing supply of telephone numbers, the new 930 area code was added to the area served by 812. Since the two area codes serve the same geographic region, the area code must be used when dialing any local telephone number, including calls within the same area code. What do you need to do? In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed with a 7-digit number will need to be reprogrammed to use the new dialing procedures. Some examples are life safety systems, PBXs, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, call forwarding settings, voicemail services, etc. You may also want to check your business stationery or advertising materials to ensure the area code is included. Important safety and security equipment, such as medical alert devices, and alarm and security systems must be programmed to use 10-digit dialing. Many systems operate on 10-digit dialing by default, but some older equipment may still use 7 digits. Please contact your medical alert or security provider if you don’t know whether your equipment needs to be reprogrammed to accommodate the change to 10-digit local dialing. All Customers With Indiana 812 Area Code Must Dial Area Code + Telephone Number for All Local Calls area code + telephone number . When did the change begin?

South Bend

Gary

574

260

219

Fort Wayne

Marion

Lafayette

Muncie

765

765

317

Richmond

Indianapolis

Terre Haute

Bloomington

812/930

New Albany

Evansville

For Operator Assistance

• Dial “0”

Operator Assistance Calls Include

• Help in reaching a number • Credit for poor connection, wrong number or getting cut off; call your local telephone office

Dialing collect, calling card, third number, and person-to person are not affected.

22