PerrySpencer2021

Our Complete Service Protection Plans PSC Protection Plans

• Repair or replacement of faulty video wiring, jacks, DSL modem, Standard and DVR Set Top Boxes (STBs), including damages due to lightning or power surges. Without Plan, STBs are $159 each. • Replacement of DSL/Video Modem. Without Plan, modem is $49. The Following are NOT COVERED in the Voice, Video, & Data Plan • Batteries and battery replacements in remote controls. • Mounting cords, cables, connectors, adapters, etc., whether provided by PSC or customer, that are connected into a jack and/or STB that provides signaling to televisions, computers, routers, or telephones. • Defective STBs, Ethernet, Switch, Patch Panel, or Patch Cords determined by PSC to be caused by customer negligence. The Following are NOT COVERED in ALL Plans • Repair or replacement of any Customer Premise Equipment (CPE), such as devices connected into voice, video and data wiring, jacks, STBs: e.g., telephones, answering machines, satellite receiver, computers, routers, DVDs, VCRs, televisions, surge protectors, or any other electronics. • Voice, video or data wiring and jack coverage for marine activity, recreational vehicles (RVs) and construction trailers, or other temporary or movable structures. • Damages due to natural disasters, floods, or acts of God, other than lightning and power surges. • Nonstandard wiring that does not meet industry standards or the National Electric Code Material Standards for carrying voice, video and data signals. (PSC’s Protection Plans will cover repairs to nonstandard wire, but only to restore the wire to its original condition.) • Repair or replacement of voice, video and data wiring and jacks due to malicious activity, vandalism, riot, civil disturbance, fire, flood, or natural disaster. • Off Premise Extensions. • New wiring installations in existing or new homes (prewire). • Multi-line businesses that have Key/PBX systems. • Non-maintenance issues (e.g., customer requests on-site assistance with ‘set up/hook-up’ of new appliances such as TV, computer, or entertainment system to their PSC service. Service is provided M – F, 7:00am – 3:30pm (CST), and Saturdays from 8:00am – 2:00pm (CST), excluding PSC observed holidays. Service hours are subject to change without notice. Protection Plans are not under contract. One month minimum.

Voice & Data Plan . . . . . . . . . . . . $2.95/month Benefits Include: • $40 Trip Charge is waived • $90/hour Labor Rate is waived • Troubleshoot voice and data service • Repair or replacement of faulty voice and data wiring and jacks, including damages due to lightning or power surges • Up to three (3) Trip Charges are waived in any 12-month period Voice, Video, & Data Plan. . . . . . . $7.95/month Benefits Include: • Includes Voice & Data Plan benefits (see above). • FREE HD if subscribed to Prime, Preferred or Premiere PSC tv Package. • Troubleshoot video service. • Repair or replacement of faulty video wiring, jacks, and up to three (3) faulty Standard (Set Top Boxes (STBs)), including damages due to lightning or power surges. Without Plan, STBs are $159 each. • Replacement of faulty Ethernet Switch, Patch Panel, and Patch Cords. Without Plan, Ethernet switch is $75.00, Patch Panel is $25.00, and Patch Cords are $5.00 each. • Replacement of faulty remote controls provided by PSC. Without Plan, remotes (all models) are $20.00 each. PSC Co-Op Protection Plans Voice Plan . . . . . . . . . . . . . . . . . . $1.25/month Benefits Include: • $40 Trip Charge is waived • $90/hour Labor Rate is waived • Troubleshoot voice service • Repair or replacement of faulty voice wiring and jacks, including damages due to lightning or power surges Voice & Data Plan . . . . . . . . . . . . $2.95/month Benefits Include: • Same benefits as Voice Plan (see above). • Repair or replacement of DSL modem damage due to lightning or power surges • Up to three (3) Trip Charges are waived in any 12-month period Voice, Video, & Data Plan. . . . . . . $7.95/month Benefits Include: • Includes Voice & Data Plan benefits (see above). • FREE HD if subscribed to Prime, Preferred or Premiere PSC tv Package. • Troubleshoot video service.

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