PeoplesTelephone

YOUR RIGHTS AS A CUSTOMER

How to Contact Our Business Office If you wish to contact our business office for any reason concerning your service or to arrange for additional service, we will be glad to assist you in any way we can. To report service problems or make billing inquiries please call 1-800-333-9779. Customers with physical disabilities, and those that care for them, may call and identify themselves to our customer service department at these numbers so that special action can be taken to appropriately inform them of their rights. Bills may be paid in person, with a credit card over the phone or via our on-line payment service at www.peoplescom.net. For your convenience a night depository is available at both office locations for payments made after business hours. Our drive-thru hours are Monday through Friday, 8:00am to 5:00pm, except holidays. Our lobby is open Monday through Friday from 9:00am to 4:00pm. We also offer telephone support 24/7, 365 days a week. Your Customer Proprietary Network Information Rights In the normal course of providing your telephone service, the Company maintains certain information about your account.This information, when matched to your name, address and calling or originating billing telephone number, is known as your customer-specific “Customer Proprietary Network Information,”or CPNI for short.Examples include the type of line you have, technical characteristics (like touch tone or rotary service), class of service (business or residential), current telephone charges, long-distance and local service billing records, directory assistance charges, usage data, and calling patterns. The PUC has adopted a rule which states that we may not use or share your CPNI to mar ket certain services or features to you unless we have your permission. Peoples is prohibit ed from using your CPNI to market to you certain telephone services or features. The only exception to the above prohibition is if you, the customer, initiate contact with us and inquire about these services or features. Under federal law, Peoples is aware that each customer’s CPNI is restricted and will not use or share your CPNI with other companies. It is Peoples Telephone’s duty, should you request it, and your right under federal law, to restrict the use of your customer-specific CPNI. You may grant approval to use, or restric tion of, your CPNI through written, oral, or electronic methods. The restriction on the use of your CPNI is implemented at no charge to you and will remain in effect unless you provide us with a written, oral, or electronic request to provide your CPNI to a specified person or disclose your CPNI for a specific purpose. It is important to note that restricting your customer-specific CPNI will not eliminate all of our marketing communications with you nor will it affect the provision of services you receive from Peoples. We may also continue our marketing contacts that are not based on your customer-specific CPNI. Approval or denial of approval for the use of your customer specific CPNI outside of the service to which you already subscribe is valid until you affir matively revoke or limit such approval or denial. Location: Quitman Office: 102 North Stephens Street, Quitman

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