PeoplesTelephone

DIRECTORY

October 2025 - 2026

AREA CODES 903 & 430 Listings for: Ben Franklin, Campbell, Cypress Springs, Dry Creek, Glade Branch, Golden, Jim Hogg, Mineola, Mt. Vernon, Pecan Gap, Quitman, Roxton, Sandy Creek, Sulphur Springs, Talco, Winnsboro, Wynne, Yantis

At Peoples Telephone, we never forget the fact that we are something more than a company. We are a cooperative. We operate on a non-pro Ƥ t basis, so we share our success with the people who support us. That makes you something more than a customer. You are a member of our cooperative - an investor in our success. You are, in fact, one of our co-owners. As such, you share in a rich heritage of independent service. That heritage dates back over 61 years. In 1949, the U.S. Congress created the Rural Electri Ƥ cation Administration, which authorized low-cost loans to assist in the formation of rural telephone systems like ours. In 1952, Peoples Telephone was founded by a group of East Texas residents with a clear mission: to provide reliable telecommunications in a region that was not being served by pro Ƥ t-oriented telephone companies. Over the years, we have worked diligently to ful Ƥ ll our mission. We have introduced state-of-the-art technology, ranging from features like Caller ID to services like Internet access. Above all, we have maintained our independent identity. With your ongoing support, we can equal - and even surpass - the larger telephone companies. We are proud to provide our community with quality service and advanced technology. As a cooperative member, you deserve to share our pride. Working together, we will continue to play a major role in East Texas.

CUSTOMER GUIDE

TELEPHONE DIRECTORY

Cooperative Membership...............................................................................1 Customer Guide.............................................................................................2 Extended Area Service Calls ........................................................................3 Peoples At Your Service.................................................................................4 Calling Services.........................................................................................5-7 Your Rights As A Customer .....................................................................8-16 Government Offices - Federal (Blue Edge) ...........................................17-19 Government Offices - State ...................................................................20-21

2

EXTENDED AREA SERVICE CALLS

3

PEOPLES AT YOUR SERVICE

INCORRECT DIRECTORY LISTINGS The vast majority of all directory listings are correct.But, as with any job of this size, some errors are bound to occur.If your listing in the directory is incorrect, it cannot be changed until the next edition of the directory is issued.In the meantime, we can make sure the listing is correct in Directory Assistance records. WARNING The law of the State of Texas makes it unlawful to obtain telecommunications service with the intent to defraud any individual, corporation or other person of the lawful charges, in whole or in part, therefore, through the use of false or unauthorized or fictitious telephone numbers or credit card numbers or a code or prearranged scheme or by any other trick, false representation, or means:prescribing penal ties for violation:providing venue:providing for serviceability:and declaring an emergency. The Cooperative’s agents and employees shall have the right to enter said premises at any reason able hour for the purpose of installing, inspecting, maintaining, or repairing the equipment and facili ties or upon termination of the service, for the purpose of removing such equipment and facilities. ACCESS TO MEMBER'S PREMISES

4

CALLING SERVICES USER GUIDE

All Services Not Available In All Areas Before You Begin

72# Call Forwarding - All Call Forwarding allows you to forward ALL your incoming calls to another phone number. To Forward Your Calls: 1. Lift the handset and listen for dial tone. 2.Press 3. When you hear a second dial tone, dial the number to which you want to forward your calls. 4. If the "forwarded to" person answers, Call Forwarding is ON. (In some areas, you will receive a dial tone indicating that you have turned Call Forwarding ON. The number you are forwarding your calls to does not ring or give a busy indi cator.) 5. If you receive a busy signal or no answer, hang up and repeat the procedure. You will hear two short tones to verify that you have turned Call Forwarding ON.

Here are a few tips to assist you in using this guide: • The touch call pad is the numbered push button pad you use to dial tele phone numbers • When using some of your calling services, you will be instructed to press either the * key or the # key. These keys are located to the left and to the right of the 0 on a touch call telephone pad:

Dial 11 instead of pressing *

Wait four seconds instead of pressing #

Examples: When the instructions read: "press *70", dial 1170 When the instructions read: "press 70#", press 70 and wait 4 seconds • The hookswitch is the button that disconnects your call when you hang up the telephone. When the instructions read, "press and release the hook switch," hold the hookswitch down for only one second - about the time it takes to say "one thousand and one." • If you phone has a "flash" button, you can use it instead of the hookswitch • If your telephone has a pulse/tone switch, place the switch on tone if you subscribe to touch tone, or on pulse if you have rotary dial service. If you are not sure if you have touch tone, call a Peoples Telephone customer service representative by dialing 611 from any "Peoples" telephone. - For local numbers, dial 1 + 411 - For long distance directory assistance dial 1 + area code + 555-1212 - For 800 directory assistance dial 1 + 800 + 555-1212 You will be charged for directory assistance calls. The charges vary; please contact your long distance provider for their rates. To obtain a location’s area code dial the Directory Assistance Operator at 1 + 411. - From a push-button phone, dial 011 + country code + city code + phone number. Wait for tone, immediately enter your calling card number or give it to the operator if making a calling card call. - From rotary phone, dial “0” or “00”, tell the operator you want to place an international or overseas call. Give the operator the number you are calling + your calling card number, if necessary. International/Overseas Directory Assistance

NOTE: In some areas, to turn Call Forwarding ON, press

ToTurn Forwarding OFF: 1. Press 2. Two short tones indicate that you have turned Call Fowarding OFF.

NOTE: In some areas, to turn Call Forwarding OFF, press

Notes About the Service: • You can still make calls when Call Forwarding is ON • In most areas a brief tone followed by dial tone indicates Call Forwarding is ON. You will hear this tone until you turn Call Forwarding OFF • To confirm whether or not Call Forwarding is ON follow this step: Press

You will hear a rapid busy tone if Call Forwarding

is ON You will hear a normal dial tone if Call Forwarding is OFF

• You cannot answer calls when Call Forwarding is ON. You will hear one short ring each time a call forwards to remind you that Call Forwarding is ON • If you forward your calls to a long-distance number, you will incur the long-distance charge Call Forwarding - Busy and/or No Answer Call Forwarding -Busy and/or No Answer allows you to forward incoming calls to a fixed number of your choice. Calls will forward when you are on the phone or choose not to answer.

*77 Anonymous Call Block

Allows you to block calls from anyone who uses Complete Blocking - Per Line or Selective Blocking - Per Call. The blocked calls will be routed to a message that instructs them to hang up, remove their blocking and call again. To Turn ON: 1. Lift the handset and listen for dial tone.

ToTurn Call Forwarding-Busy ON: 1. Lift the handset and listen for dial tone. 2. Press 3. You will hear two brief tones to confirm your selection is ON. or

2. Press 3. A recording or confirmation tone will tell you that your Anonymous Call

Block is ON. To Turn OFF:

1 .Lift the handset and listen for dial tone. 2Press 3. A recording or confirmation tone will tell you that your Anonymous Call Block is OFF.

5

CALLING SERVICES USER GUIDE

Notes About the Service: • If you complete your first call and hang up when you hear the Call Waiting tone, your phone will ring with the second call. • Or, if the first person hangs up, you will automatically be connected to the second person within two seconds • Call Waiting allows you to have two people on your phone at the same time (the one on hold and the one to whom you are talking.) A third caller will hear a busy signal.

ToTurn Call Forwarding-Busy OFF: 1. Lift the handset and listen for dial tone. 2.Press or

*70 Cancel Call Waiting Cancel Call Waiting will cancel Call Waiting tones for the duration of the call you are on, or about to make.

ToTurn Call Forwarding-No Answer ON: 1. Lift the handset and listen for dial tone. 2.Press 3. You will hear two brief tones to confirm your selection is ON. ToTurn Call Forwarding-No Answer OFF: 1. Lift the handset and listen for dial tone. 2. Press or or

To Cancel the Call Waiting Tones Before Placing a Call:

1. Lift the handset and listen for dial tone. 2. Press 3. Listen for three brief tones, followed by a normal dial tone. 4. Dial the telephone number.

NOTES: In some areas, to turn Call Forwarding-Busy ON, press and to turn Call Forwarding-Busy OFF press

To Cancel the Call Waiting Tones During a Call:

1. Press and release the hookswitch. 2. Press 3. You will reconnect automatically to your call. Notes About the Service:

In some areas Call Forwarding-Busy and/or No

Answer remains ON.

Notes About the Service: • You can turn the serivce ON and OFF anytime. The phone number you want to forward your calls to will be fixed by Peoples Telephone. A service order request to Peoples Telephone is required to change the forwarding number. • You must activate the service by using the codes to turn the features ON • You can make and receive calls when Call Forwarding-Busy and/or No Answer is ON • You can turn ON both the Busy and No Answer options at the same time by using both of the codes to turn the options ON. To turn the services OFF you must use both of the codes to turn the options OFF • If you also subscribe to Call Forwarding-All, Call Forwarding-Busy and/or Call Forwarding-No Answer will not work until Call Forwarding-All is turned OFF • If you forward your calls to a long-distance number, you will incur the long-distance charges each time a call forwards Call Waiting Call Waiting alerts you to a second incoming call when you are on the phone. To Use: 1. You will hear a Call Waiting tone during a call. The person calling will hear normal ringing until you answer. 2. Inform your first caller that you have another call. 3. Press and release the hookswitch to put the first person on hold and answer the second call. 4. To return to the first call and put the second call on hold, again press and release the hookswitch. You can alternate between calls as often as desired.

Cancel Call Waiting works only for the length of one call. When you hang up, Call Waiting returns automatically to your phone.

Caller ID - Name & Number

Caller ID Name & Number enables the customer to receive the calling name & number on incoming calls in the interval between the ¿ rst and second ring. The calling name & number remains for the duration of the call and can be viewed from a display on the customer’s terminal. If the calling directory name & number is unavailable, the customer may see a “?” or “unknown” for out of area, or “Private” (indicating a blocked call) on the customer’s visible display equipment. Caller ID-Number will display the number of the person calling you between the ¿ rst and second rings. In addition, the date and time of day each call was received may be displayed. Caller ID display devices vary in design, available features, and the amount of numbers that may be retained in memory. Caller ID-Number will display numbers of calls from within your de ¿ ned calling area and may also display long distance numbers. Some calls may be shown as “Out-of Area” or as “Private Number” and the number will not be displayed. Notes About the Display Device: • A Caller ID display device is an additional piece of equipment that is required for this service. More information is available on the purchase of display devices through your Peoples’ Business Of ¿ ce by dialing 611 from any phone serviced by Peoples Telephone, other retail stores, or direct mail retailers. • The display unit must hear one ring before it can receive a number to display Call Waiting Caller ID enables the customer to see who is calling them while they are on the phone. Call Waiting Caller ID

6

CALLING SERVICES USER GUIDE

*67

Selective Blocking - Per Call (Per Call Blocking)

Areas that have Caller ID also provide you the capability of preventing your tele phone number from being displayed on Caller ID equipment.

Check for availability in your area. Voice Mail Voice Mail Service allows you to receive calls while you are away from home or on the phone. Notes About the Service: • This service is used in conjunction with Call Forward-Busy or Call Forward-No Answer • The voice mail system will answer automatically when it encounters your busy number or a fixed number of rings on your telephone line, according to the Call Forward service you have ordered • The voice mailbox number where your calls will be forwarded is fixed by Peoples Telephone. If you already subscribe to Call Forward-Busy or Call Forward-No Answer, a service order request to Peoples Telephone is required to change the forwarding number to a voice mailbox number or back to a traditional phone number. Notes About the Service: • You may use Three-Way Calling to add another person, no matter who placed the first call. However, if YOU hang up the other two people will disconnect • When the Three-Way Call includes long-distance, you pay only for the call(s) you make • Call Waiting does not work during a Three-Way Call To Setup Voice Mail: 1. To access your voice mail dial 903-878-3001. 2. You will be asked to enter a new pass code. Enter a 4 digit pass code of your choice, followed by the # sign. 3. Re-enter your pass code, followed by the # sign. 4. Press 9 to setup your voice mail box. 5. Press 1 for greeting options. 6. Press 2 to record your greeting. 7. Please record your greeting after the tone and then press the # key. 8. Your voice mail setup is complete. 3. Dial the number of the third person. When he/she answers only the two of you are connected and you may talk privately before bringing the person on hold back into the conversation. If you receive no answer or a busy signal, press and release the hookswitch twice to return to the person who is on hold. 4. To bring the person on hold back into the conversation and complete the three-way call, press the hookswitch for one second and all three of you will be connected. 5. To disconnect, have either person hang up and you can continue a two-way call.

To Block the Display of Your Number: 1. Lift the handset and listen for dial tone. 2. Press 3. Listen for the confirmation tone, followed by dial tone. 4. Place the call and your number will NOT be displayed, one call at a time Notes About the Service: Selective Blocking-Per Call prevents your number from being displayed, one call at a time.

Complete Blocking - Per Line (Per Line Blocking) Complete Blocking-Per Line automatically prevents your number from being displayed on every call you make. You can allow your number to be displayed when you want to, one call at a time. Areas that have Caller ID may also pro vide you the capability of preventing your telephone number from being dis played on Caller ID equipment. To Display Your Number: 1. Lift the handset and listen for dial tone. 2. Press 3. Listen for the confirmation tone, followed by dial tone. 4. Place the call and your number will be displayed, one call at a time. Avoid unwanted calls from speci ¿ c numbers with Selective Call Rejection. Program your phone to reject calls from any number you place in the rejection list. When your service is turned “on” any callers on this list will hear a fast ring/busy. All other calls will ring through as usual. To Activate Selective Call Rejection: 1. Lift the handset and listen for the dial tone. 2. Press *60 3. Listen for an announcement telling you whether the feature is currently ON or OFF. 4. Follow the voice instructions to add, remove or listen to the list of numbers that are blocked. 5. Maximum of twelve (12) numbers can be blocked. Notes About the Service: • If you receive a message stating the number cannot be added, it can be added manually by the of ¿ ce. • The customer must have touch tone. • If a number is blocked but the caller spoofs, or uses a different number display, each number will need to be added to the rejection list. Selective Call Rejection

Three-Way Calling

Three-Way Calling lets three people at different phone numbers talk together at the same time, no matter who placed the call.

To Add a Third Person to Your Call:

7

1. Press and release the hookswitch to put the personn with whom you are talking on hold. 2. Listen for three tones followed by dial tone.

YOUR RIGHTS AS A CUSTOMER

How to Contact Our Business Office If you wish to contact our business office for any reason concerning your service or to arrange for additional service, we will be glad to assist you in any way we can. To report service problems or make billing inquiries please call 1-800-333-9779. Customers with physical disabilities, and those that care for them, may call and identify themselves to our customer service department at these numbers so that special action can be taken to appropriately inform them of their rights. Bills may be paid in person, with a credit card over the phone or via our on-line payment service at www.peoplescom.net. For your convenience a night depository is available at both office locations for payments made after business hours. Our drive-thru hours are Monday through Friday, 8:00am to 5:00pm, except holidays. Our lobby is open Monday through Friday from 9:00am to 4:00pm. We also offer telephone support 24/7, 365 days a week. Your Customer Proprietary Network Information Rights In the normal course of providing your telephone service, the Company maintains certain information about your account.This information, when matched to your name, address and calling or originating billing telephone number, is known as your customer-specific “Customer Proprietary Network Information,”or CPNI for short.Examples include the type of line you have, technical characteristics (like touch tone or rotary service), class of service (business or residential), current telephone charges, long-distance and local service billing records, directory assistance charges, usage data, and calling patterns. The PUC has adopted a rule which states that we may not use or share your CPNI to mar ket certain services or features to you unless we have your permission. Peoples is prohibit ed from using your CPNI to market to you certain telephone services or features. The only exception to the above prohibition is if you, the customer, initiate contact with us and inquire about these services or features. Under federal law, Peoples is aware that each customer’s CPNI is restricted and will not use or share your CPNI with other companies. It is Peoples Telephone’s duty, should you request it, and your right under federal law, to restrict the use of your customer-specific CPNI. You may grant approval to use, or restric tion of, your CPNI through written, oral, or electronic methods. The restriction on the use of your CPNI is implemented at no charge to you and will remain in effect unless you provide us with a written, oral, or electronic request to provide your CPNI to a specified person or disclose your CPNI for a specific purpose. It is important to note that restricting your customer-specific CPNI will not eliminate all of our marketing communications with you nor will it affect the provision of services you receive from Peoples. We may also continue our marketing contacts that are not based on your customer-specific CPNI. Approval or denial of approval for the use of your customer specific CPNI outside of the service to which you already subscribe is valid until you affir matively revoke or limit such approval or denial. Location: Quitman Office: 102 North Stephens Street, Quitman

8

YOUR RIGHTS AS A CUSTOMER

If you have any questions regarding CPNI, please call our Business Office at 903/763-2214 or stop by our office at 102 N. Stephens, Quitman, Texas, to speak with one of our service representatives during our normal business hours. TELEPHONE SOLICITATION Texas law provides certain protections for a person who receives a telephone solicitation at a residence. A telephone solicitor must: • Identify himself or herself by name; • Identify the business on whose behalf he or she is calling; • Identify the purpose of the call. • Identify the telephone number at which the person, company, or organization making the call may be reached. A telephone solicitor may not call a residence before 9 a.m.or after 9 p.m.on a weekday or Saturday or before noon or after 9 p.m.on Sunday. If a telephone solicitor uses an automatic dialing/announcing device, the machine must dis connect from your line within 30 seconds after termination of the call. Exceptions: The requirements above do not apply to telephone solicitations made at your request, or solicitations made in connection with an existing debt or contract, or calls from a telephone solicitor with whom you have a prior or existing business relationship.If you use a credit card to purchase a good or service from a telephone solicitor other than a public charity (an organization exempt from federal income tax under the Internal Revenue Code, sec.501(c)(3), the seller must: • Offer a full refund for the return of undamaged and unused goods within seven days after you receive the goods or service (the seller must process the refund within 30 days after you return the merchandise or cancel your order for undelivered goods or services);or • Provide you with a written contract fully describing the goods or services being offered, the total price charged, the name, address, and business phone of the seller, and any terms and conditions affecting the sale. Complaints.The Texas Attorney General investi gates complaints relating to a violation of this law, which is found at the business and Commerce Code, Chapter 37.If you have a complaint about a telephone solicitor whom you believe has violated this law, contact:

Consumer Protection Division Office of the Attorney General of Texas P.O.Box 12548 Austin, Texas 78711 Hotline: 1-800-621-0508

9

YOUR RIGHTS AS A CUSTOMER

NO-CALL LIST CUSTOMER NOTICE

Commission of Texas. If you have a complaint about repeated solicitation from a telephone solicitor you have asked not to call you again, contact: Another law, found at Texas Civil Statutes Article 1446c, sec. 119 and sec. 120, requires a telephone solicitor to make every effort not to call a consumer who asks not to be called again.Complaints relating to a violation of this law are investigated by the Public Utility A consumer can place their residential, wireless, or business number on the appropriate list via internet, phone, or mail. Online registration at www.texasnocall.com is free. If you register via the phone at 1-866-896-6225 or mail in your application, there is a registration charge of $2.25 for each residential or wireless phone number and $2.55 for each business phone number. Telephone registrations must be paid by MasterCard or Visa. Mailed applications may be paid by personal check, money order, or credit card. Please make checks out to “Texas No Call.” To request an application in writing: TEXAS NO CALL - PO Box 313, E. Walpole, MA 02032 National No Call List Consumers can register for the National NO Call for free by visiting donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236. If you register online, you will receive a con ¿ rmation email from donotcall.gov. You must click on the link in the email within 72 hours to complete your registration. For complete details, such as how long it takes to activate your registration visit donotcall.gov . Texas No Call List

Public Information Office Public Utility Commission of Texas 1701 N.Congress Ave., P.O.Box 13326 Austin, Texas 78757-3326 1-888-782-8477 toll free number (512) 936-7120 or (512) 936-7003 Fax (512) 936-7136 teletypewriter for the deaf

Be advised that you may have additional rights under federal law. Please contact the Federal Trade Commission or the Federal Communications Commission for further information on these additional rights.

10

YOUR RIGHTS AS A CUSTOMER

PATRONAGE CAPITAL

YOUR RIGHT TO INSPECT AND OBTAIN COPIES OF THE COOPERATIVE’S TARIFFS AND RULES Some services provided by the Cooperative are public utility services, subject to the rules, regulations and charges set forth in its tariffs, which at all times control the provision of such communications services. In the event of a conflict between such tariffs and the information contained in this notice, the tariffs will prevail. The tariffs are subject to change and are available for inspection at the Cooperative’s business office during office hours. As a cus tomer you have a right to information about rates and services. The Cooperative shall pro vide copies of any such portion of the tariffs at a reasonable cost to reproduce such tariff for a requesting party. Under the non-profit provision of your by-laws, each member is entitled to notice of the amount of patronage capital furnished by him to the Cooperative. Patronage capital is the amount paid by a member for telecommunications service in excess of the cost of service to him. Patronage capital is used for reducing Cooperative indebtedness to our lending institutions and for cable, new and improved facilities and equipment required for service enhance ments. This means that patronage capital will be distributed to members as the financial condition of the Cooperative permits. When financially feasible, your Board of Directors will authorize retiring capital credits in the order in which they are accumulated.

Este informacion esta sujetas a modificaciones y esta disponibles por correro y para inspeccion en nuestras ofecinas durante horas habiles.

Upon request for residential service or for transfer of service by a residential customer, the Cooperative will inform you of the lowest-priced alternative available at your service loca tion, giving full consideration to applicable equipment options and installation charges.

11

YOUR RIGHTS AS A CUSTOMER

COMPLAINT PROCEDURES Your service representative is available to answer your questions and resolve your prob lems. You may submit a complaint to our office either in person, by letter, or via telephone. The address and telephone number of our business office is:

Peoples Telephone Cooperative, Inc. P.O.Box 228 Quitman, TX 75783-0228 Dial 611 from any Peoples’phone, or dial 1-888-705-2290

We will investigate the complaint and advise you of the results of the investigation within 21 days of the receipt of the complaint. You have the right to request these results in writing.

If you are not satisfied with the results, feel free to request a supervisory review. If your problem cannot be satisfied by the supervisor, please ask for the manager. If you are still not satisfied, your complaint may be directed to the Public Utility Commission of Texas in

writing to the following address: Customer Protection Division Public Utility Commission of Texas 1701 N.Congress Ave., P.O.Box 13326 Austin, Texas 78711-3326

Or By Calling the: Public Utility Commission of Texas Consumer Protection Division 512/936-7120 or in Texas (toll-free) 1-888-782-8477 512/936-7003 Fax Relay Texas (toll-free) 1-800-735-2989 Teletypewriter for the deaf 1-800-735-2988 or 512/936-7136

The complaint to the Commission should include your name, address, telephone number, the name of the company your complaint is lodged against, the customer telephone number (if different from your phone number), an explanation of the facts relevant to the complaint, and any other information or documentation which supports the complaint. The Commission will contact the utility and review the investigative results, determine a resolu tion for the complaint, and notify the complainant and the utility in writing of the resolution. During this time, you are obligated to pay any undisputed portion of your bill, and your serv ice cannot be disconnected for nonpayment of the disputed charges.

If you are not satisfied with the results of the informal complaint, you have the right to file a formal complaint with the Commission.

12

YOUR RIGHTS AS A CUSTOMER

SELECTING A TELEPHONE COMPANY - YOUR RIGHTS AS A CUSTOMER Telephone companies are prohibited by law from switching you from one telephone service provider to another without your permission, a practice commonly known as “slamming.” If you are slammed, Texas law requires the telephone company that slammed you to do the following: 1.Pay, within five business days of your request, all charges associated with returning you to your original telephone company. 2.Provide all billing records to your original telephone company within ten business days of your request. 3.Pay, within 30 days, your original telephone company the amount you would have paid if you had not been slammed. 4.Refund to you within 30 business days any amount you paid for charges during the first 30 days after the slam and any amount more than what you would have paid your original telephone company for charges after the first 30 days following the slam. Your original telephone company is required to provide you with all the benefits, such as frequent flyer miles, you would have normally received for your telephone use during the period in which you were slammed. If you have been slammed, you can change your service immediately back to your original provider by calling your authorized telecommunications provider (your original provider) and advising the company that you have been switched from it’s service without appropriate authorization.You should also report the slam by writing or calling the Public Utility Commission of Texas, P.O. Box 13326, Austin, Texas 78711-3326, (512) 936-7120 or in Texas (toll-free) 1 (888) 782-8477, fax (512) 936-7003, email address: customer@puc.state.tx.us. Hearing and speech impaired individuals with text telephone (TTY) may contact the commission at 512-936-7136. You can prevent slamming by requesting a preferred telephone company freeze from your current service provider.With a freeze in place, you must give formal consent to “lift” the freeze before your phone service can be changed.A freeze may apply to local toll service, long distance service, or both.The Public Utility Commission of Texas can give you more information about freezes and your rights as a customer. Este informacion esta sujetas a modificaciones y esta disponibles por correro y para inspeccion en nuestras ofecinas durante horas habiles.

13

YOUR RIGHTS AS A CUSTOMER

CHARGES ON YOUR TELEPHONE BILL-ALSO KNOWN AS CRAMMING Placing charges on your phone bill for products or services without your consent is known as “cramming” and is prohibited by law. Your telephone company may be providing billing services for other companies, so other companies’charges may appear on your telephone bill. If you believe you were “crammed,” you should contact the telephone that bills you for your telephone service, Peoples Telephone Cooperative, Inc., at 1-888-705-2290, and request that it take corrective action. The Public Utility Commission of Texas requires the billing telephone company to do the following within 45 calendar days of when it learns of the unauthorized charge: * Notify the service provider to cease charging you for the unauthorized product or service; * Remove any unauthorized charge from your bill; * Refund or credit all money to you that you have paid for an unauthorized charge;and * On your request, provide you with all billing records related to any unauthorized charge within 15 business days after the charge is removed from your telephone bill. If the company fails to resolve your request, or if you would like to file a complaint, please write or call the Public Utility Commission of Texas , P.O. Box 13326, Austin, Texas 78711-3326, (512) 936-7120 or toll-free in Texas at (888) 782-8477. Hearing and speech impaired individuals with text telephones (TTY) may contact the commission at (512) 936 7136.

Your phone service cannot be disconnected for disputing or refusing to pay unauthorized charges.

You may have additional rights under state and federal law.Please contact the Federal Communications Commission, the Attorney General of Texas, or the Public Utility Commission of Texas if you would like further information about possible additional rights.

14

YOUR RIGHTS AS A CUSTOMER

these assistance plans, qualified low-income applicants may receive a 50% discount off telephone service installation charges for new service installation.Customers that qualify To assist qualified low-income customers obtain and maintain local telephone service, dis count assistance programs are available from local exchange telephone companies. Under are also eligible for a discount off their monthly local telephone bill. To find out if you qualify and to receive certification information, please contact the LIDA/LITE-UP Administration toll-free at 1-866-454-8387 (4-LITE-UP). ARE YOU ELIGIBLE FOR TELEPHONE DISCOUNT PROGRAMS? Lifeline is a government bene ¿ t program that provides discounts on monthly telephone or broadband service for eligible low-income subscribers to help ensure they can connect to the nation’s communications networks, ¿ nd jobs, access health care services, connect with family and their children’s schools, and call for help in an emergency. Lifeline is supported by the Federal Universal Service Fund (USF). To participate in the program, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines or participate in one of the following assistance programs: Medicaid; Supplemental Nutrition Assistance Program (Food Stamps or SNAP); Supplemental Security Income (SSI); Federal Public Housing Assis tance (Section 8); Bureau of Indian A ႇ airs General Assistance; Tribally-Administered Temporary Assistance for Needy Families (TTANF); Food Distribution Program on Indian Reservations (FDPIR); Veteran’s Pension or Survivor’s Pension bene ¿ t; or State assistance programs (if applicable). Peoples Telephone also offers a program which helps customers manage outstanding tele phone balances while, at the same time, have basic local telephone service.The Prepaid Local Telephone Service (PLTS) is a one-time chance for customers who are at risk of dis connection to keep their local service, or those residential customers who have been dis connected to be reconnected. If you violate the terms of a PLTS agreement you will be dis connected immediately, Peoples has the right to retain and apply any credit in your PLTS account to your outstanding balances for telecommunications services, and you will not be eligible to receive PLTS again from Peoples. Specifics of the Program - You must adhere to these policies to receive PLTS: You must agree to receive Toll Blocking/Restriction service, which prevents you from making long-distance telephone calls as well as usage-sensitive calls like directory assistance, call return, call trace and auto redial. ‡ You must pay up to two months of charges up front. LIFELINE: A ႇ ordable Telephone & Broadband Service for Income-Eligible Subscribers PREPAID LOCAL TELEPHONE SERVICES

15

YOUR RIGHTS AS A CUSTOMER

• Should you have a balance on existing service, you must enter into a deferred payment plan. • The monthly payments on a deferred payment plan will not exceed $10 or one-twelfth of

the outstanding local debt, whichever is larger. • You must pay your PLTS bills by the due date.

If you would like to receive information about Prepaid Local Telephone Service, please call the Peoples Telephone business office by dialing “611” from any telephone serviced by Peoples or (903) 763-2214.

STAP NOTICE The Specialized Telecommunications Assistance Program (STAP) is a voucher program that provides ¿ nancial assistance to Texans with disabilities that interfere with access to the telephone networks for the purchase of specialized assistive equipment or services. The type of devices available under the program are on our website at Vouchers and Values. STAP typically covers the cost of most phones included in our voucher categories. Telephone assistance inquiries (STAP) or to request a STAP application: dhhsphones@dars.state.tx.us or VP: 512-813-9855 UNIVERSAL SERVICE FUND You may notice a charge called “Texas Universal Service” that pays for the Texas Universal Service Fund.This fund was created by the State of Texas to help pay for low income cus tomers and customers in high cost rural areas and to serve customers with disabilities.This charge is offset by reductions in instate long distance charges.If you have any questions about this charge or how it is calculated, please call your telephone company.

PEOPLES TELEPHONE COOPERATIVE BOARD OF DIRECTORS

Director - James (Pete) Gibson District 6 (Exchange: 365) Director - Doug Cameron

Director - Mark Johnson District 3 (Exchange: 860) Director - Tray Gilbreath District 4 (Exchange: 383) Director - Rodney Whitter District 5 (Exchange: 629)

President - Johnny Ziegler District 7 (Exchange: 878) Vice President - Rocky Christenberry District 2 (Exchanges: 588 & 379) Secretary/Treasurer - Mike Fowler District 1 (Exchanges: 862, 325, 346 & 359)

District 8 (Exchange: 967) Director - Bill Galyean II District 9 (Exchange: 768)

16

GOVERNMENT PAGES

17

COMMERCE, DEPT OF Minority Business Development Agency Dallas Business Center 8828 Stemmons Fwy, Ste 550 Dallas, TX.............. 214-920-2436 US Export Assistance Center 4300 Amon Carter Blvd, Ste 114 Fort Worth, TX ........ 817-684-5347 CONGRESS Senators Cornyn, John http://cornyn.senate.gov Austin District Ofc ..512-469-6034 Wash, DC Ofc ...... 202-224-2934 Cruz, Ted http://cruz.senate.gov Dallas District Ofc 214-599-8749 Wash, DC Ofc ...... 202-224-5922 Tyler District Ofc .. 903-561-6349 Wash, DC Ofc ...... 202-225-3035 Gooden, Lance http://gooden.house.gov Mesquite Dist Ofc ..214-765-6789 Wash, DC Ofc ...... 202-225-3484 District 4 - Vacant http://www.house.gov Rockwall District Office ...... 972-771-0100 Wash, DC Ofc ...... 202-225-6673 Complaints ..............202-366-2220 Auto Safety Hotline .. 800-424-9393 Aviation Safety Hotline..800-255-1111 Hazardous Materials Spills Nat’l Response Ctr ..800-424-8802 CONSUMER HOTLINES Air Travel Consumer Representatives Gohmert, Louie http://gohmert.house.gov

ALCOHOL, TOBACCO, FIREARMS AND EXPLOSIVES, BUREAU OF http://www.atf.gov Tyler Field Office ...... 903-590-1475 Dallas Field Division ....................469-227-4300 Recruitment and Hiring Center .......... 202-648-9100 Tips Line .................. 888-283-8477 ARMY, DEPT OF Recruiting - see listing under Recruiting BANKING Comptroller of the Currency, Ofc of http://www.occ.treas.gov Customer Assistance Hotline ..................800-613-6743 BUREAU OF LAND MANAGEMENT http://www.blm.gov CANCER INFORMATION SERVICE, NCI http://www.cancer.gov Main Number ...... 800-4-CANCER Or ........................800-422-6237 http://www.smokefree.gov Smoking Quitline .. 877-44U-QUIT Or ........................877-448-7848 CENTERS FOR DISEASE CONTROL AND PREVENTION http://www.cdc.gov General Info................404-639-3311 Disease, Safety and Health Risk Info ..........................800-232-4636 CHILD ABUSE AND NEGLECT General Information ............800-422-4453 CHILD HEALTH INSURANCE PROGRAM General Information ............877-543-7669 COAST GUARD

FEDERAL CITIZEN INFORMATION CENTER http://www.usa.gov Main Number .......... 800-FED-INFO Or ..........................800-333-4636 ADOPTION General Information ............800-862-3678 AGING, ADMINISTRATION ON http://aoa.gov Eldercare Locator ......800-677-1116 AIDS AND SEXUALLY TRANSMITTED DISEASE INFORMATION General Information ............800-232-4636 AIR FORCE, DEPT OF Recruiting - see listing under Recruiting ALCOHOL AND DRUG TREATMENT REFERRALS General Information..800-662-HELP ALCOHOL AND TOBACCO TAX AND TRADE BUREAU http://www.ttb.gov National Revenue Center 550 Main St, Ste 8002 Cincinnati, OH ........ 877-882-3277 Alcohol Fuel Plants and Users of Tax Free Alcohol ......877-882-3277 Federal Alcohol Permits - for importing and manufacturing of alcohol products and for beverage alcohol wholesale operations/TTB does not issue a permit for retail sales ......................877-882-3277 Federal Tobacco Permits - for manufacturing, exporting and importing manufactured tobacco products/TTB does not issue a license to sell tobacco products ................877-882-3277 Special Occupational Tax and Registration ............800-937-8864 Firearms and Ammunition Excise Tax .............. 877-882-3277

CONSUMER PRODUCT SAFETY COMMISSION http://www.cpsc.gov

Consumer Hotline - call to obtain product safety information, report unsafe products and obtain other agency info ............ 800-638-2772 TTY ........................800-638-8270

Boating Safety Information http://www.uscgboating.org Recruiting - see listing under Recruiting

GOVERNMENT PAGES

18

FEDERAL EMERGENCY MANAGEMENT AGENCY - FEMA National Flood Insurance Program See listing under Flood FISH AND WILDLIFE SERVICE http://www.fws.gov National Programs Guide Refuges, endangered species, information for teachers, migratory birds, volunteers, Duck Stamp, fisheries conservation ........800-344-9453 FLOOD National Flood Insurance Program ................800-427-2354 FOOD AND DRUG ADMINISTRATION Gen Info/ Complaints 888-463-6332 GENERAL SERVICES ADMINISTRATION - GSA http://www.gsa.gov Reg’l Admin, Acting .. 817-235-6240 Federal Acquisition Service ....................817-850-8223 Greater SW Region....817-978-2321 Human Resources ....817-978-2796 Inspector General Fraud/Waste/Abuse..800-424-5210 Public Buildings Svc ..817-235-6240 Regional Counsel ......817-978-0207 Small Business Utilization..................817-978-2828 HEALTH AND HUMAN SERVICES, DEPT OF http://hhs.gov http://healthfinder.gov HHS Information........ 877-696-6775 Discrimination Complaints ............800-368-1019 http://hhs.gov/ocr TTY ........................800-537-7697 Inspector General Fraud/Waste/Abuse ..800-447-8477 TTY ........................800-377-4950 HEALTH CARE INFORMATION FOR HEALTH CARE PROFESSIONALS AND CONSUMERS Info/Publications ......800-358-9295 HORSES Wild Horse and Burro Adoption ................866-468-7826 HOUSING Housing and Urban Development, Dept of http://www.hud.gov Fort Worth Regional Office 801 Cherry St, Unit 45, Ste 2500 Ft Worth, TX ........ 817-978-5600 Housing/FHA FHA Resource Center for FHA Mortgages and HUD Homes ..................800-CALLFHA Or ..........................800-225-5342 hud@custhelp.com Housing Discrimination Hotline ..................800-669-9777 Public and Assisted Housing Contact the local Public Housing Authority

IMMUNIZATIONS AND INFLUENZA - FLU General Info ............ 800-232-4636 INDIAN PROGRAMS AND SERVICES, AMERICAN Indian Affairs, Bureau of http://www.doi.gov/ bureau-indian-affairs.html Indian Health Svc .... 405-951-3820 http://www.ihs.gov INTERIOR, DEPT OF http://www.doi.gov The Nation’s Principal Conservation Agency Responsible for Most Nationally Owned Public Land and Natural Resources 1849 C St NW Washington, DC 20240 General Information and Locator ..............202-208-3100 Inspector General Fraud, Waste and Abuse ..............800-424-5081 INTERNAL REVENUE SERVICE http://www.irs.gov Need a Tax Form...... 800-829-3676 24 Hr/day Recorded Tax Information ............800-829-4477 24 Hr/day Refund Status Self Serve .............. 800-829-4477 Tax Help Line Individuals ..............800-829-1040 Business/Specialty Tax Line .................. 800-829-4933 Refund Hotline ........ 800-829-1954 Report Tax Fraud Violations ................800-829-0433 Local Taxpayer Advocate ................214-413-6500 Tax Exempt/Govt Entities ..................877-829-5500 Local Area Office ...... 903-561-2732 General Info ............ 866-4USADOL TTY ........................877-889-5627 For Job Training and Employment Information ........877-US2-JOBS Fraud, Waste and Abuse ..................800-347-3756 Employee Benefits Security Administration - EBSA Health Benefits, COBRA, Pensions, Retirement Savings ................866-444-3272 Wage and Hour Division ..............866-4US-WAGE LAW ENFORCEMENT See listing under Alcohol, Tobacco, Firearms and Explosives, Bureau of MARINE CORPS Recruiting - see listing under Recruiting MATERNAL AND CHILD HEALTH General Information ............301-443-3376 LABOR, DEPT OF http://www.dol.gov

COURTS - FEDERAL Bankruptcy Court http://www.txeb.uscourts.gov 110 N College Ave, Tyler Clerk’s Ofc/Info .. 903-590-3200 PACER ..............800-676-6856 VCIS ..................866-222-8029 District Court http://www.txed.uscourts.gov 211 W Ferguson, Tyler Clerk’s Ofc/Info .. 903-590-1000 Probation and Pretrial Offices http://www.txep.uscourts.gov Tyler........................903-590-1330 Public Defender, Federal Tyler ......................903-531-9233 CUSTOMS AND BORDER PROTECTION http://www.cbp.gov Criminal Violations Drug Smuggling, Illegal Imports/Exports and Counterfeit Merchandise ........800-BE-ALERT Or ..........................800-232-5378 General Info ............ 877-287-8667 DEAF, HARD OF HEARING AND SPEECH DISABLED Information Line .... 888-332-7411 DOMESTIC VIOLENCE HOTLINE General Information ............800-799-7233 EDUCATION, DEPT OF http://www.ed.gov General Info ............ 800-872-5327 Borrowers Who Owe Defaulted Student Loans ........ 800-621-3115 ENVIRONMENT Environmental Protection Agency Region 6 http://www.epa.gov/region6 Fountain Place 1445 Ross Ave, Ste 1200 Dallas, TX 75202....214-665-2200 FEDERAL COMMUNICATIONS COMMISSION http://www.fcc.gov 445 12th St SW Washington, DC 20554 Consumer Info Ctr .... 888-225-5322 TTY ........................888-835-5322 Forms Distribution Center ....................800-418-3676 Inspector General Fraud, Waste and Abuse ..................888-863-2244 FEDERAL DEPOSIT INSURANCE CORPORATION 550 17th St NW Washington, DC ...... 877-275-3342 Federal Relay Service http://www.gsa.gov/frs TTY/Voice/ASCII/Spanish To Initiate Calls ......800-877-8339 FRS Customer Svc..800-877-0996 DEFENSE, DEPT OF Defense Finance and Accounting Service

GOVERNMENT PAGES

19

POSTAL SERVICE http://www.usps.com General Information and Services ZIP Codes, Postage Rates, Locations/Hours, Change of Address, Redelivery, Vacation Hold Mail, Service Issues, Consumer Affairs ................800-ASK-USPS Or ........................800-275-8777 Express Mail Tracking, International Inquiries and Claims Status, Signature and Delivery Confirmation ..........800-222-1811 Postal Inspection Service ..................877-876-2455 Stamps by Phone......800-STAMP24 RECRUITING Air Force .................. 800-423-8723 Army ........................800-872-2769 Coast Guard http://www.gocoastguard.com General Info ...... 877-NOW-USCG Or ........................877-669-8724 Marine Corps .......... 800-MARINES Navy ........................800-872-6289 Naval Reserve .... 800-USA-USNR RUNAWAYS National Switchboard ..........800-621-4000 RURAL DEVELOPMENT http://www.rurdev.usda.gov Cooperative services, loans and grants for rural housing, business development, utilities and community facilities SMALL BUSINESS ADMINISTRATION http://www.sba.gov General Information and Publications ............800-827-5722 Inspector General Fraud, Waste and Abuse ............ 800-767-0385 Loan and Program Information Answer Desk .......... 800-827-5722 General Info.............. 800-772-1213 TTY ......................800-325-0778 STATE, DEPT OF Passports - see listing under Passports SUBSTANCE ABUSE AND MENTAL HEALTH SERVICES ADMINISTRATION General Info .......... 877-SAMHSA7 TAXES Alcohol, Tobacco and Firearms Federal Excise Tax ....877-882-3277 Special Occupational Tax and Registration ............800-937-8864 SOCIAL SECURITY ADMINISTRATION http://www.socialsecurity.gov

MEDICARE General

TRAVELERS’ INTERNATIONAL HEALTH ADVISORY General Info.............. 800-232-4636 VACCINE INJURY COMPENSATION Info/Claims ..............800-338-2382 VETERANS AFFAIRS, DEPT OF http://www.va.gov Regional Office Benefits Info/Claims..800-827-1000 Education Benefits....888-GI-BILL1 Cemetery Dallas-Fort Worth..........214-467-3374 Gulf War Helpline ....800-PGW-VETS Headstone Info ..........800-697-6947 Inspector General Fraud/Waste/Abuse..800-488-8244 Life Insurance ............800-669-8477 Medical Care Dallas VA Medical Center 4500 S Lancaster ..214-742-8387 Outpatient Clinic Fort Worth................800-443-9672 Presidential Memorial Certificates ..............202-565-4964 Vet Centers Dallas ......................214-361-5896 Mesquite ..................972-288-8030 VISITOR CENTERS Visitors Guide - National Recording Fish/Wildlife Svc ......800-344-9453 VOLUNTEER OPPORTUNITIES http://volunteer.gov/gov WATER RESOURCES Reclamation, Bureau of http://www.usbr.gov WEATHER National Oceanic and Atmospheric Administration NOAA National Weather Svc Forecast Ofc http://www.weather.gov Shreveport, LA.... 318-631-3669 NOAA Weather Radio 162.425 MHz - Gilmer 162.475 MHz - Tyler 162.500 MHz - Cumby Certified weather records/historical climate data Nat’l Hurricane Ctr ..305-229-4470 National Climatic Data Center ........ 828-271-4800 http://www.ncdc.noaa.gov WILDLIFE See listing under Fish and Wildlife Service

Information ............800-633-4227 TTY ........................877-486-2048 Eligibility and Medicare Card Issue or Replacement ..........800-772-1213 MENTAL HEALTH General Info ............ 866-615-6464 MINERAL RESOURCES Minerals Management Service http://www.mms.gov Office of Surface Mining Reclamation and Enforcement http://www.osmre.gov NATIONAL ARCHIVES AND RECORDS ADMINISTRATION http://www.archives.gov General Information Recording ..............866-272-6272 9000 Rockville Pike, Bethesda, MD General Info ..........301-496-4000 TTY ......................800-438-8832 Public Information Office ....................301-496-5787 NATIONAL LABOR RELATIONS BOARD http://www.nlrb.gov General Info ............ 866-667-6572 NATIONAL PARK SERVICE http://www.nps.gov NATIONAL PRACTITIONER DATA BANK Application Info ........ 800-767-6732 NAVY, DEPT OF Recruiting - see listing under Recruiting OCCUPATIONAL SAFETY AND HEALTH - NIOSH General Info .......... 800-CDC-INFO Or ............................800-232-4636 PASSPORTS http://travel.state.gov Detailed Info ............ 877-487-2778 TTY ........................888-874-7793 PEACE CORPS Information ..............800-424-8580 Inspector General Fraud/Waste/Abuse ..800-233-5874 PERMITS Alcohol - Federal Permit Requirements ........877-882-3277 Tobacco Manufacturing and Exporting ................877-882-3277 See also listing under Alcohol, Tobacco, Firearms and Explosives, Bureau of NATIONAL HEALTH SERVICES CORPS Application Info ........ 800-221-9393 NATIONAL INSTITUTES OF HEALTH http://www.nih.gov

This Federal Government section is brought to you by StraightLine Publishing. Send corrections to info@straightlinepub.com.