NorthRiver2021

Long Distance Calling

Carrier Selection You must select a specific long distance company to handle all telephone calls being made to points outside your local calling area. Rates and regula- tions vary between companies and some compa- nies bill separately, so you should select the long distance company that best meets the calling needs for you and/or your business. Some long distance companies may require you to establish an account with them before using their services. Each company is different, so make sure you ask.

Henry, Dickenson, Russell, Wise and Lee). Shentel customers must select a carrier of choice for regional toll calls just as you currently do for all other long distance calls. Long Distance Operator To reach the long distance operator outside your Local Calling Area: Dial 00 To reach the operator in your Local Calling Area: Dial 0

You are responsible for all long distance calls placed from your telephone. If you hold a tele- phone calling card, you will be held responsible for all authorized charges made to that num- ber. Long distance calls are usually less expensive during evening and night

Long Distance Directory Assistance For numbers outside your area, dial: 1 + Area Code + 555 + 1212

hours, weekends and on holidays. You should contact your long distance company for more information about specific rates and plans. To verify your long distance company, dial 1-700- 555-4141. You can determine if you have been “slammed” (if your long distance company has been changed without your knowledge) by dial- ing this number. For your protection, you should always contact your local telephone company if you decide to change your long distance provider. Regional Carrier Selection Shentel provides long distance service within the boundaries of your LATA. This is presently the southwestern part of Virginia referred to as the Roanoke Calling Region (includes counties of Augusta, Highland, Bath, Rockbridge, Alleghany, Botetourt, Bedford, Roanoke, Craig, Montgomery, Giles, Pulaski, Floyd, Franklin, Patrick,

Dialing Direct To use your primary long distance company to call points outside your local calling area, dial: 1 + Area Code + 7-Digit Number To use another long distance company to call points outside your local calling region, dial: Seven-Digit Access Code + 1 + Area Code + 7-Digit Number Operator Assisted Calls Customers who have selected a primary long distance company will have long distance calls routed to that company by dialing: 0 + Area Code + 7-Digit Number If your company does not provide operator service you can use a company that does offer operator services by dialing: Seven-Digit Access Code + 0 + Area Code + 7-Digit Number

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