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How To Determine Where The Problem Is

By doing this you have disconnected your prem- ises and plugged your set directly into the tele- phone company’s line. If the problem you experienced in your home continues, test one more time using a different telephone set if one is available. If the problem still continues, the cause may be in the telephone compa- ny’s line. Contact Repair Service by dialing 611 and report your problem. However, if the problem you experienced in your home goes away, then the problem is with one of your sets, the inside wire or jacks.

When your telephone service isn’t work- ing properly, the cause may be in the telephone(s) you own, the wiring inside your home or business, or the tele- phone company’s wiring outside your home or business. Where the problem is determines who is responsible for repairs. Finding the source of the prob- lem may save you time and money. Unplug a telephone that you believe is working properly. Locate the gray housing marked “telephone network

interface” affixed to the exterior of your home, usually next to the electric meter base. Using a screwdriver, unscrew the cover fastener and remove the cover. Inside you will find

a modular plug and jack, along with instructions on how to test. Simply unplug this modular jack and plug your good set into the plug.

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