NorthRiver2021

MAY 2021

NORTH RIVER

AREA CODE 540 Including listings for & distribution to: MT. SOLON | MOSCOW PARNASSUS | CHURCHVILLE BRIDGEWATER Also includes listings for:

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Emergency Calls

PLEASE WRITE YOUR OWN EMERGENCY NUMBERS HERE

POLICE

FIRE

AMBULANCE

DOCTOR

FIRE (To Report a Fire) Bridgewater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1-1 Churchville . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1-1 Mt. Solon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1-1 POLICE Sheriff’s Office Staunton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1-1 Non-Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .540-245-5333 STATE POLICE (Voice & TTY/TDD) . .Emergency Only 1-800-572-2260 RESCUE SQUAD Bridgewater Squad Emergencies . . . . . . . . . . . . . . . . . . . . . . . .9-1-1 Churchville . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1-1 Mt. Solon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1-1 POISON CENTER Using Land Line Telephone . . . . . . . . . . . . . . . . . . . . . . 1-800-222-1222 Using Wireless Telephone . . . . . . . . . . . . . . . . . . . . . . . 1-800-451-1428 FEDERAL BUREAU OF INVESTIGATION (FBI) Richmond (Call Long Distance) . . . . . . . . . . . . . . . . . . . 1-804-261-1044 Charlottesville (Call Long Distance) . . . . . . . . . . . . . . . . 1-434-293-9663 RUNAWAY HOTLINE NUMBER NATIONAL RUNAWAY SWITCHBOARD . . . . . . . . . . . . 1-800-621-4000 Telephone Service Calls TELEPHONE BUSINESS OFFICE. . . . . . . . . . . . . . . . . . . . 1-800-743-6835 REPAIR SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611 OR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .540-984-9611 DIRECTORY ASSISTANCE LOCAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 LONG DISTANCE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .See Page 4

1

Extended Area Service Calls

FROM MT. SOLON TO: BRIDGEWATER (237, 515 and 828 Exchanges) . . . . . . . . . . . . . . . . . . Dial Directory Number

Area Calling Options Shentel offers special rate calling plans to both the Staunton and Harrisonburg areas. These plans offer discounts and options to suit your specific calling patterns. The Staunton call- ing area includes the Verona, Staunton and Churchville exchanges. The Harrisonburg area includes Weyers Cave in Augusta County, as well as all of Rockingham County serviced by Verizon, with the exception of Bergton. The available options are described below. 1) The Economy Connection to either Staunton or Harrisonburg offers a flat rate of $.09 per minute for any call made to those areas. 2) The Value Connection offers the first sixty minutes of calls made to the Staunton and/ or Harrisonburg areas for a flat rate. Each additional minute thereafter is charged at a discounted per minute rate. 3) The Staunton Premium connection offers unlimited calling to the Staunton area for a flat monthly fee. The Harrisonburg Premium connection includes 1,000 minutes of use for a flat monthly fee. Each additional minute thereafter is charged at a discounted per minute rate. Please note that charges for the Staunton and Harrisonburg calling options are in addition to the monthly charge for basic local telephone ser- vice. If you would like more information or desire to change your current calling plan, please call the business office at 1-800-743-6835.

Telephone Bills Telephone bills are due and payable upon receipt. A return envelope is included with each monthly bill for your convenience in mailing your payment. Should you misplace it, the mailing address is: Shentel P.O. Box 740573 Cincinnati, OH 45274 Remember – without proper postage your pay- ment will not reach us. Please affix a stamp and include your return address.

Please enclose the remittance portion of your bill with your check or money order made payable to Shentel. Please enter your telephone number on the check or money order to identify the payment. In addition, telephone bills may also be paid at the BB&T Bank located at 111 N. Main Street in Bridgewater.

2

Extended Area Service Calls

Automatic Payment Plan Shentel’s automatic payment plan allows the amount of your telephone bill to be automatically deducted from your bank account. This optional free service will mean that you no longer need to write a check, go to a payment center, or use a stamp. If you are interested in enrolling in this program, please contact the business office at 1-800-743-6835 to obtain an authorization form, or go to www.shentel.com/myaccount to register.

Types Of Long Distance Calls Station-To-Station

Direct Distance Dialed (DDD) calls are station- to-station calls. Call station-to-station if you will talk with anyone who answers. Charging begins when the telephone you’ve called is answered. Person-To-Person Call person-to-person when you wish to talk with a particular person or extension. Charging starts when conversation begins with the person you’ve called. This is the most expensive type of long distance calling. Collect You can call “collect” if the person or firm you’re calling agrees to pay the charge. “Zero Plus” dialing is available so that you may dial these calls yourself. Conference (Dial Operator) You can talk with several people in different places at the same time. Dial Operator and tell them you wish to make a conference call. Bill To The Third Number Customers may place calls and transfer the charge to another telephone. This service requires operator assistance. The call may be either station-to-station or person-to-person. “Zero Plus” dialing is available so that you may dial these calls yourself. Credit Card (Calling Card) A telephone calling card is a convenient way of making Long Distance Calls when away from home. All calls placed using your calling card will be charged to your home or business tele- phone number. To apply for a calling card, you will need to contact your long distance provider. 900 Number Use And Restrictions Some information services are provided through 900 numbers. Shentel does the billing for some companies that provide these services. Be aware that when you call 900 numbers, you pay for the call. We can restrict all calls to these numbers from your phone line. There is no charge for the initial request to block 900 calls.

Disconnection Of Local Service Local telephone service in Virginia may be disconnected only if customers fail to pay for those regulated services, such as local dial tone service, provided by their local telephone company. Local telephone service cannot be disconnected for nonpayment of long distance charges or other non-regulated services or products even if the local telephone company bills these charges on behalf of other carriers or companies. Customers may lose access to the long distance carrier or other company to whom they owe past due amounts and can be charged collection fees and interest on any unpaid amounts. Shentel will identify on the customer’s bill those local telephone services that may not be terminated for failing to pay for non-regulated services.

3

Long Distance Calling

Carrier Selection You must select a specific long distance company to handle all telephone calls being made to points outside your local calling area. Rates and regula- tions vary between companies and some compa- nies bill separately, so you should select the long distance company that best meets the calling needs for you and/or your business. Some long distance companies may require you to establish an account with them before using their services. Each company is different, so make sure you ask.

Henry, Dickenson, Russell, Wise and Lee). Shentel customers must select a carrier of choice for regional toll calls just as you currently do for all other long distance calls. Long Distance Operator To reach the long distance operator outside your Local Calling Area: Dial 00 To reach the operator in your Local Calling Area: Dial 0

You are responsible for all long distance calls placed from your telephone. If you hold a tele- phone calling card, you will be held responsible for all authorized charges made to that num- ber. Long distance calls are usually less expensive during evening and night

Long Distance Directory Assistance For numbers outside your area, dial: 1 + Area Code + 555 + 1212

hours, weekends and on holidays. You should contact your long distance company for more information about specific rates and plans. To verify your long distance company, dial 1-700- 555-4141. You can determine if you have been “slammed” (if your long distance company has been changed without your knowledge) by dial- ing this number. For your protection, you should always contact your local telephone company if you decide to change your long distance provider. Regional Carrier Selection Shentel provides long distance service within the boundaries of your LATA. This is presently the southwestern part of Virginia referred to as the Roanoke Calling Region (includes counties of Augusta, Highland, Bath, Rockbridge, Alleghany, Botetourt, Bedford, Roanoke, Craig, Montgomery, Giles, Pulaski, Floyd, Franklin, Patrick,

Dialing Direct To use your primary long distance company to call points outside your local calling area, dial: 1 + Area Code + 7-Digit Number To use another long distance company to call points outside your local calling region, dial: Seven-Digit Access Code + 1 + Area Code + 7-Digit Number Operator Assisted Calls Customers who have selected a primary long distance company will have long distance calls routed to that company by dialing: 0 + Area Code + 7-Digit Number If your company does not provide operator service you can use a company that does offer operator services by dialing: Seven-Digit Access Code + 0 + Area Code + 7-Digit Number

4

General Information

Responsibility For Charges The subscriber assumes responsibility for all charges for telephone service rendered at his telephone, both local and long distance, including charges for collect calls. Incorrect Directory Listings If your listing in the directory is incorrect, it cannot be changed until the next edition of the directory is issued. In themeantime, we canmake sure the listing is correct in Directory Assistance records. To arrange this, call Shentel’s business office at 1-800-743-6835. Your service repre- sentative will be happy to help. Voice Recording Equipment A short high “beep” tone heard on the telephone line about every 15 seconds means that the person with whom you are talking is recording your conversation by means of his electrical recording machine connected to the telephone line. Use of a recorder without this signal is not permitted. If you do not want a recording made of what you are saying, ask the person with whom you are talking to disconnect the recording machine. Policy Shentel furnishes all of its various services subject to published rates, rules, and regula- tions which are on file with the Virginia State Corporation Commission. The tariff is on file and may be seen at the business office in Edinburg. Residential telephone services are installed to be used for normal, social and domestic purposes. A residential service will be changed to a business service if it is used primarily or substantially for business purposes, or if the residential telephone number is advertised in connection with the sale of products or services. Use Of Residential Service For Business Purposes

Complaint Procedure In order to ensure prompt and effective handling of all telephone problems, a complaint procedure is on file with the Virginia State Corporation Commission and may be reviewed at our business office in Edinburg. Should you have a problem or complaint, call our business office at 1-800-743-6835. Written complaints should be addressed to Shentel, P.O. Box 459, Edinburg, VA 22824. National “Do Not Call” List If you wish to have your name and telephone number placed on a list to not receive telemarket- ingcalls, youmay registerbycallingtoll free1-888- 382-1222 or online at www.donotcall.gov. Annoying Or Anonymous Calls The laws of the State of Virginia provide that – “any person who, without intent to converse but with intent to annoy any other person, causes any telephone not of his own to ring shall be guilty of a misdemeanor. Any person who per- mits or condones the use of any telephone under his control for such purposes also shall be guilty of a misdemeanor.” The laws of the State of Virginia further provide that – “If any person shall use obscene, vulgar, profane, lewd, lascivious or indecent language, or make any suggestion or proposal of an obscene nature or threaten any illegal or immoral act with the intent to coerce, intimidate, or harass any person over any telephone in this State, he shall be guilty of a Class 1 misdemeanor.” State law also provides that – “If any person malicious- ly advises or informs another over any telephone in this State of the death of, accident to, injury to, illness of, or disappearance of some third party, knowing the same to be false, he shall be guilty of a Class 1 misdemeanor.” Federal law also prohibits anyone from making obscene or harassing telephone calls in interstate or foreign communication by means of telephone.

5

General Information & Virginia Relay Information

Shentel - North River Statement Of Nondiscrimination

Shenandoah Telephone Company is the recipient of federal financial assistance from the Rural Utilities Service, an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, age, or handicap shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities. The person responsible for coordinating this orga- nization’s nondiscrimination compliance efforts is Christopher E. French, President. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and/or file a writ- ten complaint with this organization; or the Secretary, U.S. Department of Agriculture, Washington, D.C. 20250; or the Administrator, Rural Utilities Service, Washington, D.C. 20250. Complaints must be filed within 180 days after the alleged discrimination.

Virginia Relay Information

Virginia Relay, offered through the Virginia Department for the Deaf and Hard of Hearing, is a public service which guarantees all citi- zens access to prompt, professional and accu- rate communication through the telephone. Consumers of these specialized services, spe- cifically individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking, can communicate on the telephone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and Captioned Telephone in order to connect with family, friends or businesses with ease. How Virginia Relay Works Dial 711 or the appropriate toll-free number provided to connect with Virginia Relay. A qualified Communication Assistant (CA) will ask for the area code and number of the person you wish to call and will begin relaying the conversation. Generally, the CA will voice the typed message from the text telephone (TTY) user to the person on the other

end. The CA then relays the spoken words by typing them back to the TTY user. Specialized Services Virginia Relay offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents which includes English to Spanish translation. Specially trained CAs are on hand to assist in these types of calls by dialing the associated number provided on page 7. Since Virginia Relay offers a variety of services please refer to the website listed or call Virginia Relay Customer Care for more detailed instruction on how a particular call is processed. Captioned Telephone Captioned Telephone is ideal for individuals with hearing loss who are able to speak for themselves. A captioned telephone works like any other telephone with an essential difference: it allows users to listen to their phone conversations while reading word-for-word captions of what’s said to them.

6

Virginia Relay Information

Special Points Of Interest:

Access To Services: Both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing trouble dialing 711 to reach Virginia Relay, please call Virginia Relay Customer Care. All services are available 24 hours a day, seven days a week. Consumers may place relay calls to English and Spanish speaking persons within Virginia, across the United States and even internationally. By law, each conversation is handled with strict confidentiality. There is no charge to access Virginia Relay, although standard long distance charges may apply. To Place A Call Using Virginia Relay, Dial 711 or one of the toll-free numbers below: TTY: 800-828-1120 Voice: 800-828-1140 Speech-to-Speech: 866-221-6784 Visually Assisted STS: 800-855-8220 Spanish: 800-855-8200

• Equipment Distribution Program The Technology Assistance Program (TAP), which is offered through the Virginia Department for the Deaf and Hard of Hearing (VDDHH) provides no-cost and reduced-price telecommunications equip- ment to those who qualify medically and financially. For more information on TAP, visit www.vddhh.org or call 800-552-7917 (Voice/TTY). • Emergency Calls Please note that 711 is only to be used to reach Virginia Relay. In an EMERGENCY you should continue to use 911. For emergencies, call 911 or your local emer- gency service TTY number directly. The Americans with Disabilities ACT (ADA) requires that all 911 centers have a TTY and are prepared to handle emergency calls placed in this manner. Virginia Relay will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls.

Customer Care Information: Voice: 866-894-4116 TTY: 866-246-9300 P.O. Box 285 Aurora, NE 68818

Email: VARelay@HamiltonRelay.com Web: www.VARelay.org

Captioned Telephone

Customer Service: 888-269-7477 To Call A Captioned Telephone User, Dial: 711 or 877-243-2823

7

General Information

Customer Billing Rights 900-Number Calls

The law requires telemarketers to search the regis- try every three months and avoid calling any phone numbers that are on the registry. Your number will stay in the registry until it is disconnected, or until you delete it from the registry. Understand that some calls are not covered. Once your number has been on the registry for three months, most telemarketing calls will stop. However, you still may get: Calls from — or on behalf of — political organiza- tions, charities and telephone surveys. Calls from companies with whom you have an exist- ing business relationship. A company may call you for 18 months after you make a purchase or three months after you submit an inquiry or application. Calls from companies you’ve given permission to call. The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them.

Under the Federal Telephone Disclosure and Dispute Resolution Act, you have the following rights: You can request blocking of 900 calls from your phone. However, you need to check with your local telephone company to determine whether a fee will be charged for this service. You will have 60 days after receiving a bill to dispute 900 pay-per-call errors. While the errors are in review, you have the right to withhold payment for the disputed charges and no collec- tion activity will be brought against you for those charges. If the charges are found to be legitimate, the long distance carrier or information provid- er may start a collection process against your account immediately. Your local and/or long distance service cannot be disconnected if you fail to pay your 900 charges. If you do not pay 900 charges, the carrier has the right to block your 900 access. You should not be billed for pay-per-call services that do not comply with federal laws and regulations. Do Not Call Registry People who want to avoid telemarketers can join the National Do Not Call Registry, a service launched by the Federal Trade Commission intend- ed to block most phone sales pitches. Consumers can register by going online at www. donotcall.gov or by calling 888-382-1222 from the telephone with the number you would like to register. If you register online, you will receive an email from donotcall.gov as part of the confirmation process. You will need to click on the link in this email within 72 hours after you receive it. If you don’t click on the link in the email, the number you tried to regis- ter will not be added to the directory.

To file a complaint or to get free information on consumer issues: Log on

www.ftc.gov Call toll-free

1-877-FTC-HELP (1-877-382-4357) TTY 1-866-653-4261

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How To Determine Where The Problem Is

By doing this you have disconnected your prem- ises and plugged your set directly into the tele- phone company’s line. If the problem you experienced in your home continues, test one more time using a different telephone set if one is available. If the problem still continues, the cause may be in the telephone compa- ny’s line. Contact Repair Service by dialing 611 and report your problem. However, if the problem you experienced in your home goes away, then the problem is with one of your sets, the inside wire or jacks.

When your telephone service isn’t work- ing properly, the cause may be in the telephone(s) you own, the wiring inside your home or business, or the tele- phone company’s wiring outside your home or business. Where the problem is determines who is responsible for repairs. Finding the source of the prob- lem may save you time and money. Unplug a telephone that you believe is working properly. Locate the gray housing marked “telephone network

interface” affixed to the exterior of your home, usually next to the electric meter base. Using a screwdriver, unscrew the cover fastener and remove the cover. Inside you will find

a modular plug and jack, along with instructions on how to test. Simply unplug this modular jack and plug your good set into the plug.

9

Custom Calling Features

Cancel Call Waiting: Cancel Call Waiting is an addition to the Call Waiting feature. It provides you with the ability to disable the Call Waiting feature for the duration of a call. How It Works: Prior to placing a call: • Lift the receiver and listen for the dial tone. • Dial *70. A confirmation tone will indicate that Call Waiting has been disabled for the duration of the call. Note: Call Waiting will be restored upon termi- nation of the call. Call Forwarding: Call Forwarding automatically transfers your incoming calls to any specified number, local or long distance. How It Works: • Dial *72 . • Listen for the dial tone, then dial the number to which you want your calls forwarded. When someone answers at the forwarded number, Call Forwarding is in effect. If you get a busy signal or no answer, forwarding can still be established by immediately repeating the above steps. If you do this within two minutes, you’ll hear two audible signals, meaning your Call Forwarding is in effect. How To Cancel: • Dial *73 . • Two audible signals will confirm that Call Forwarding has been cancelled. Important! Call Forwarding will remain in effect until you cancel it. Note: Even though you’ve activated Call Forwarding, you may continue to make out- going calls as usual. You should always notify others when using your forwarding service.

Your Phone is More Valuable Than Ever. The cost of Custom Calling is surprisingly low. You may select all, a combination, or any one of the services listed. Pick up on Custom Calling today. It is an unprecedented telephone service for home or business use. Call or stop by the Shentel business office for all the details. Call Waiting: Call Waiting alerts you to an incoming call when you’re on the telephone. How It Works: You will hear a short signal indicating someone is trying to reach you. (If you subscribe to Caller ID, you will be able to see the number of the person trying to reach you.) A reminder tone will sound after 10 seconds if you haven’t answered the waiting call. If you wish to answer, put party A on hold by depressing the cradle button for only a sec- ond, or pressing the flash button on a cordless phone. This automatically connects you with party B. To put party B on hold and return to party A, depress the cradle button again. Repeating this process enables you to alternate between the two calls, each of which is private. How To Terminate: To terminate A, put B on hold and hang up. When your phone rings, B will be on the line. The same procedure terminates B.

10

Custom Calling Features

Three-Way Calling: Three-Way Calling makes it possible for you to talk with two people in different places at the same time. How It Works: • Get party A on the line. • Depress the cradle button for only a second. This puts party A on hold. • Wait for a dial tone, then dial party B. When B answers, you may talk privately, before including A. • Complete the three-way connection by again depressing the cradle button which will add party A to the conversation. If you get a busy signal or no answer when calling party B, depress the cradle button to • Party A or B can disconnect by simply hanging up. You and the remaining party may continue the conversation. Extension Intercom: Use your phone to talk with someone in another part of the house, garage, workshop or barn – wherever there is another phone. How It Works: • Lift the handset and listen for a dial tone. • Dial your own phone number. You will hear a busy tone indicating that you have dialed your own number. • Hang up. • Listen for the phone to ring. The phone will stop ringing when someone picks up the extension. • Lift the handset and you will be connected. Speed Dialing: Speed Dialing enables you to place local or long distance calls by dialing only one or two digits. How To Set Your Phone Up For Speed Dialing: return to party A. How To Cancel:

• Dial one of the Speed Dialing Codes: 2-9 = 8-Code Speed Dialing, 20-50 = 30-Code Speed Dialing. • Now dial the complete number you want to record including “1” and the area code for long distance. • Depress the # button. • A confirmation tone will indicate that the number has been properly recorded. • Repeat the above steps with different Speed Dialing Codes for each number you record. How To Speed Dial: • Dial the appropriate one or two digit code assigned to the person you want to call. How To Change Your Dialing List: Repeat the above steps in the “How to set your phone up for Speed Dialing” section by simply replacing a phone number in a previously recorded code. Busy Redial: You can save time dialing busy numbers over and over. Your phone rings as soon as the line is free, and automatically connects you. How It Works: • When you hear a busy signal, press and release the cradle button. Listen for a special tone. • If you have already hung up, lift the handset and listen for a normal dial tone. • Press *66 . • If the called line is still busy, hang up. Your phone will check the number for up to 30 minutes. • A special callback ring alerts you if the line becomes free (some phones ring normally). • Lift the handset to automatically place the call. To Cancel Your Redial Request: • Depress and release the cradle button. Listen for special tone. • If you’ve already hung up, lift the handset and listen for a normal dial tone. • Press *86 . • Listen for confirmation tone or announce- ment. Hang up.

• Dial *74 = 8-Code Speed Dialing Dial *75 = 30-Code Speed Dialing

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Custom Calling Features

Priority Call: When you make a list of special callers, your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you will hear a special Call Waiting tone. How It Works: • Lift the handset and listen for the dial tone. • Press *61 . • Listen for the announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your list. • Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). Return Call: If you couldn’t get to the phone in time, you can find out who called. Return the call by dialing a simple code. How It Works: • Lift the handset and listen for a normal dial tone. • If you were already on the phone and ignored a call waiting tone, press and quickly release the cradle button. • Press *69 . If The Line Is Busy: • Hang up. Your phone will keep trying for up to 30 minutes. • A special callback ring alerts you if the line becomes free (some phones ring normally). • Lift the handset to automatically place the call. To Cancel Your Automatic Recall Request: • Lift the handset and listen for a normal dial tone. • Press *89 . • Listen for confirmation tone or announce- ment. Hang up. Customer Originated Trace: When you receive a harassing call, you can dial a simple code to trace the source of that call for the telephone company. Various charges may apply.

How It Works: • When you get a nuisance call, press and quickly release the cradle button. Listen for special dial tone. • If you have already hung up, just lift the hand- set again and listen for a normal dial tone. • Press *57 . • Listen for the recording and dial 1 to trace. • Listen for confirmation announcement that the call has been traced. • Hang up. • The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we will provide that num- ber to the local authorities. Calling Number Delivery Blocking (Available At No Charge): By dialing a code before you place a call, you can prevent your name and number from appearing on the Caller ID display of the person receiving your call. How It Works: • Lift the handset and listen for a normal dial tone. • Press *67 . • Dial the number you are calling as usual. • The person you have called will not be able to see your information displayed on their telephone display screen. Instead a “P” or “Private” will be displayed. Display Non-Published Numbers (Available At No Charge): By dialing a code before you place a call, your non-published phone number will be released to show up on the Caller ID display of the person receiving your call. This feature can be used if you are trying to call someone who does not wish to receive anonymous calls. How It Works: • Lift the handset and listen for a normal dial tone. • Press *82 . • Dial the number you are calling as usual. • The person you have called will be able to see your information displayed on their tele- phone display screen even though your tele- phone number is non-published.

12

Custom Calling Features

Selective Call Forwarding: You can program your phone to forward calls from a special list of numbers to another number (such as your cell phone). When your service is turned “on,” any callers in this list will be re-routed to your “forwarded to number.” All others will ring at your phone as usual. How It Works: • Lift the handset and listen for the dial tone. • Press *63 . • Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your forward list. • Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). Selective Call Acceptance: You can program your phone to accept only those calls from a special list of people. When your service is “turned on,” your phone will accept only calls from those in your Selective Call Acceptance list. All others will hear an announce- ment that you are not accepting calls at this time. How It Works: • Lift the handset and listen for the dial tone. • Press *64 . • Listen for an announcement telling you whether this feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your list. • Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off) or turn the feature OFF (if it is currently on).

Calling Name Delivery: When you receive a call, the number and name (if available) of the person calling you is shown on your Caller ID display screen. How It Works: • When you receive a call, wait until your tele- phone completes the first ringing signal. • The telephone number and name of the person calling you will automatically appear on your display screen. • If you choose to answer the call, the number will remain on the screen until you or the caller hangs up. Selective Call Rejection: You can program your phone to reject calls from any number you place in the rejection list. When your service is turned “on,” any callers in this list will hear an announcement that you are not accepting calls at this time. All other calls will ring as usual. How It Works: • Lift the handset and listen for the dial tone. • Press *60 . • Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your list. • Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

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Custom Calling Features

Direct Switched Line: Help is not far away, even when you can’t dial the phone. Your telephone can automatically dial an emergency number for you. How It Works: • Lift the handset and wait 30 seconds. • The pre-designated number is automatically dialed. To Prevent Automatic Dialing: • Begin dialing within 30 seconds after lifting the handset.

Call Forwarding Busy/No Answer: *90/*91 *92/*93 Program incoming calls to ring at another number when you are on the phone and/or when your phone goes unanswered. “Call Forwarding Busy” activation/deactivation codes are *90/*91. “Call Forwarding No-Answer” acti- vation/deactivation codes are *92/*93. You can program your phone for either one or both of these features. 900 Call Block: Prevents calls originating from your phone to “900” numbers. International Call Block: Prevent calls originating from your phone to all foreign countries.

Expanded Direct Switched Line: Works exactly the same as Direct Switched Line without the 30 second wait. Enhanced Ringing: Two different phone numbers can be assigned to your home telephone line. Use one number for the adults, and a separate number for a home business, fax, or the children. You can answer the phone differently for different callers. How It Works: • When someone dials your main telephone number, you will hear ringing (one long ring). • When someone dials the other number, you will hear a special ring that identifies the number (such as two short rings). • Wait until the full ring pattern is complete before answering. You’ll know whether the call is for you, and how to greet the caller.

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Privacy Policy

The Following Describes Shenandoah Telephone Company’s (STC) Privacy Policy For Our Telephone Company Customers. STC has strict policies governing employee access to cus- tomer records. We access customer accounts, records or reports for authorized business purposes only. We educate our employees about their obligation to safeguard customer information and telephone calls, and we hold them accountable for their actions. Personal information obtained by STC is used to provide service, and we use that information for business pur- poses only. For example: We need to know your name, address and the services you buy from us in order to properly deliver the services. When you call us, a service representative refers to your customer record to serve you better. Information regarding your telephone bill, your call- ing patterns and whether you have special needs allows us to offer you the most effective services for your partic- ular needs. We also may use information in our records to investigate fraud or harassment, or other illegal activities. We want to make sure the information we obtain and use is accurate. Much of this information is reflected in your monthly telephone bill. If you see an inaccuracy on your bill, please let us know, so we can correct it. STC regularly provides useful information about new prod- ucts and services to our customers, including our custom- ers with non-published telephone numbers. Consumers who do not wish to receive such direct mail can “opt out” or have their names removed fromdirect mail and telemar- keting lists that we use internally. You should know that when you speak with us at STC, a supervisor might also be listening to the call. Supervisors listen in only to help train employees and ensure that we provide you with accurate information and high-quality customer service. In fact, we keep our records of the services you buy and the calls you make private, and will not disclose this information to outside parties without your permission. However, we do release information without involving you if disclosure is required by law, to comply with court orders or subpoenas. STC also will share information to protect its rights or prop- erty and to protect users of its services and other carriers from fraudulent, abusive or unlawful use of services. When you dial 911, information about your location may be transmitted automatically to a public safety agency.

We also may provide information to collection agencies about former customer accounts that are in arrears. STC is also required by law to share your information with certain other companies including your long distance provider. Certain information about your long distance calls is trans- mitted to your long distance company for billing purposes. STC is required by law to give competitive local exchange carriers access to its directory assistance database for purposes of serving their customers, to exchange credit information with other carriers, and to provide listings (other than certain non-published and non-listed informa- tion) to directory publishers. You tell us the telephone listings you want to include in our directories and in directory assistance. You also may choose to have a non-published number or a non-listed number. All customers in areas where Caller ID services are avail- able have the ability to block the display of their phone numbers and names; however Caller ID blocking does not prevent the transmission of your phone number when you dial 911 and certain business numbers, such as 800, 888, 877 and 900 numbers. STC also occasionally uses contractors to do work for the company. These contractors have the same obligations as our regular employees concerning customer information. The FCC refers to your telephone account information as Customer Proprietary Network Information or CPNI. Under Federal Law, you have the right to, and we have the duty to protect the confidentiality of your telecommunications service information. This information includes the type, technical arrangement, quantity, destination, and amount of use of telecommuni- cations services and related billing for these services. We may use this information, without further authorization by you, to offer you: (i) services of the type you already purchase from us, and (ii) the full range of products and services available from Shenandoah Telephone Company and other Shentel companies that may be different from the type of services you currently buy from us. Use of your information will permit us to offer you a pack- age of services tailored to your specific needs. Without further authorization by you, we may also share your information with other Shentel companies with whom you already have an existing service relationship. STC considers privacy implications as new services are planned and introduced and informs customers of the privacy implications of these services.

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Call Miss Utility Before You Dig 800-552-7001 or 811

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Call Miss Utility: 1-800-552-7001

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Normal Operating Hours: Monday through Friday 7 a.m. to 5 p.m. Call at least 48 hours in advance, excluding weekends and holidays After Hours (Emergency Locates Only): Monday through Friday 5 p.m. to 7 a.m. Saturday, Sunday and holidays: 24-Hr.

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Miss Utility is the free “one call” Virginia information exchange center for excavators, contractors and property owners planning any kind of excavation or digging. The Miss Utility center notifies participating utilities of the upcoming excavation work so they can locate and mark their under- ground facilities in advance to prevent possible damage to underground utility lines, injury, property damage and service outages. The only operation performed by the Miss Utility service itself is the taking of information from the caller and referring that information to all of the affect- ed utility companies involved. Wait 48 hours (two working days) beginning at 7 a.m. on the next business day after the call is made to give the utilities two full working days to locate and mark the underground lines. If you provide an email address or fax number when you call, the Positive Response System will send you a notice when all utilities have responded to confirm that marking is complete. You can also call 800-552-3120 to check the Positive Response System by telephone. Once you receive confirmation that marking is complete, you may begin excavation.

For more information, visit the Miss Utility website at missutilityofvirginia.com

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Mount Solon

Burger M S Mount Solon......................................... 350-2925 Burtner L Scott 216 Bunker Hill Rd Mount Solon... 350-2559 Busk Robert Jr 928 Mount Solon Rd Mount Solon................................ 350-2189 Byerly John F Mount Solon.................................... 350-2746 Byerly Joseph Trent 4186 Scenic Hwy Mount Solon..................................... 350-2202 Byerly Susan 4327 Scenic Hwy Mount Solon........... 350-4304 Byerly Susan 4305 Scenic Hwy Mount Solon........... 350-2103 C C L CUSTER LLC 2010 W Market St Harrisonburg............................. 434-8888 Cale David 282 Tilman Rd Mount Solon................... 350-2418 Campbell Lakyn 860 Stribling Springs Rd Mount Solon.......................... 350-4413 Campbell Larry R & Donna 249 Mossy Creek Rd Mount Solon............................... 350-2982 Campbell Sherwin J 483 Emmanuel Church Rd Mount Solon........................ 350-4963 Cargill Churchville..................................................... 350-2899 Cargill Moscow Farm Mount Solon.................... 350-4523 Casady Edward L 54 Hiner Ln Churchville............. 350-2532 Cash James E 20 Siple Ln Churchville.................... 350-2467 Cassidy Mary & Karch B 788 Bunker Hill Rd Mount Solon.................................. 350-2079 Cassidy Robert Jr & Fonda 61 Barger Ln Mount Solon........................................... 350-2420 Chang Lynn 568 Whetstone Draft Rd Mount Solon.......................... 350-4800 Chatelain Gary & Mary Ann 109 Bunker Hill Rd Mount Solon.................................. 350-4777 Chew Richard L 289 Kyles Mill Rd Mount Solon..... 350-2642 Clatterbaugh Vickie A 450 Whitmore Rd Mount Solon.................................... 350-4740 Clayton Dena 58 Rural Dr Mount Solon.................. 350-2062 Cline Earl W Mount Solon....................................... 350-2708 Cline Kathy S 89 Tall Oaks Ln Mount Solon............ 350-2419 Cline Sheldon & Brenda 103 Cupp Ln Mount Solon............................................ 350-2099 Cline Troy 1085 Mount Solon Rd Mount Solon........... 350-4520 Clinedinst C W Rev 564 Towers Rd Mount Solon........................................ 350-2446 Clinedinst Charles David 1263 Freemason Run Rd Mount Solon......................... 350-2600 Clough B W 2268 Scenic Hwy Churchville............... 350-4447 Coen M S 41 Lawrence Ln Mount Solon................... 350-2378 Collins Ike & Barbara Mount Solon.................... 350-4892 Cook Carl J Mount Solon........................................ 350-2971

A Allman Jamie 2327 N River Rd Mount Solon.......... 350-4502 Amerine David R 160 Big Valley Ln Mount Solon..................................... 350-2155 Andrews Carroll 932 N River Rd Mount Solon....... 350-2956 Angeles N Mount Solon........................................... 350-4961 Anhold Mark 2168 Scenic Hwy Churchville............. 350-2592 Anhold Thomas 493 Tilman Rd Mount Solon.......... 350-2456 Anhold Thomas 493 Tilman Rd Mount Solon.......... 350-4503 Anhold Thomas & Rebecca 2148 Scenic Hwy Churchville....................................... 350-2057 Armstrong Larry & Sue 589 Curry Rd Churchville............................................. 350-4067 B Bailey William & Alice 232 Old Quarry Rd Mount Solon................................... 350-4004 Baker B Mount Solon................................................ 350-2936 Baker C Mount Solon................................................ 350-4403 Barb Victoria 31 Clark Ln Churchville...................... 350-4821 BarlowTheodore 584 Towers Rd Mount Solon..... 350-2397 Bast Benjamin 184 Big Hill Ln Mount Solon........... 350-4670 BEAR FUNERAL HOME 14 Green Hill Ln Churchville.................................... 337-7188 Bell Charles E 2288 Scenic Hwy Churchville........... 350-2465 Bennett Harold R & Ronna 43 Red Clover Ln Mount Solon..................................... 350-2221 Black Jeffrey A 785 Lick Run Rd Mount Solon........ 350-4831 Bogan Nancy & Ron 1265 Stover Shop Rd Churchville................................. 350-2909 Bondaruk Daniel & Lyubov 283 Towers Rd Mount Solon........................................ 350-4771 Bondaruk Mikhail Churchville.................................................................. 350-4985 Or............................................................................... 350-4220 Bostic Glen 1467 N River Rd Mount Solon............... 350-4013 Botkin A J & M S Mount Solon............................. 350-2709 Botkin-Covarrubias Timi Mount Solon............. 350-4723 Botkin Dean 1013 N River Rd Mount Solon............. 350-2281 Botkin Delmer G 1526 Moffett Branch Rd Churchville............................ 350-2798 Bowman Mary Jo & Frank Brown 168 Rural Dr Mount Solon........................................... 350-4228 Branner Melissa 1766 Moffett Branch Rd Churchville............................ 350-4303 Brown John D 1003 Natural Chimneys Rd Mount Solon...................... 350-2501 Bryant Vita 1018 Mount Solon Rd Mount Solon......... 350-4606

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Driver Timothy K 298 Narrow Back Rd Mount Solon............................... 350-4277 Durocher David &Vickie 634 Freemason Run Rd Mount Solon........................... 350-4994 E Eavers Loretta J 1048 N River Rd Mount Solon..... 350-2796 Edwards Dennis F 187 Rural Dr Mount Solon....... 350-2701 Emmanuel Church Of The Brethren 411 Emmanuel Church Rd Mount Solon........................ 350-2270 Emmett Dorwon & Gay 279 Whetstone Draft Rd Mount Solon.......................... 350-2142 Emmett James R Sr 948 N River Rd Mount Solon........................................ 350-2116 Eppard Judy 980 N River Rd Mount Solon............... 350-2151 Ervine Donald & Tammie 622 Stribling Springs Rd Mount Solon.......................... 350-2244 Evers Franklin 26 Enterprise Rd Churchville.......... 350-2461 F Fawley Rick 2160 Scenic Hwy Churchville............... 350-4002 Fifer Doug & Leanna 1896 N River Rd Mount Solon...................................... 350-2955 Fifer Garland & Carolyn 1986 N River Rd Mount Solon...................................... 350-2693 Fisher Frederick P 219 Reeves Rd Mount Solon........................................ 350-2284 Fitt Richard O 1269 Stover Shop Rd Churchville..... 350-2525 Fitzgerald Eric L & Nancy R 87 Old Quarry Rd Mount Solon.................................... 350-2674 Floyd Anna & Ernest 1247 Mount Solon Rd Mount Solon.............................. 350-4380 Floyd James E & Elizabeth 1051 Bunker Hill Rd Mount Solon................................. 350-2717 Floyd Nancy A 5 Floyd Harlow Ln Mount Solon...... 350-2260 Floyd Ray 287 Stokesville Rd Mount Solon............... 350-2542 Fluharty Sandy Mount Solon................................. 350-2623 Fradera Melissa 975 Natural Chimneys Rd Mount Solon........................ 350-2250 Freedman A Mount Solon....................................... 350-2406 Fuller Aubrey G 885 George Waltons Rd Mount Solon.......................... 350-2793 Fultz Vernon 12 Staubus Cir Mount Solon............... 350-4110 G Garber Larry 2620 Scenic Hwy Mount Solon........... 350-2454 Gardner Everette 102 Melody Ln Mount Solon...... 350-2474 Gehr Carl 421 Curry Rd Mount Solon........................ 350-4500 Giampietro Fred 1852 Union Church Rd Churchville............................... 350-4401 Gibson William 403 Curry Rd Mount Solon............ 350-4205 Golden F Robert 363 Old Quarry Rd Mount Solon................................... 350-2613 Gordon Delmas L Rev 4400 Scenic Hwy Mount Solon..................................... 350-2050 Gordon Deloris Mount Solon................................. 350-2254

Cook Roger 1569 N River Rd Mount Solon.............. 350-2507 Corder S 3018 Scenic Hwy Mount Solon................... 350-2732 Cox Robert W 824 Mount Solon Rd Mount Solon.... 350-4511 Cramer C Alan 36 Pine Ridge Ln Mount Solon........ 350-2398 Craun Larry F & Joyce 1013 Mount Solon Rd Mount Solon.............................. 350-2686 Craun S Edward & Betsy 371 Whetstone Draft Rd Mount Solon.......................... 350-2750 Crum W E & Carol B 28 Clark Ln Churchville...... 350-2346 Crummett William F & Sandra A 25 Bunker Hill Rd Mount Solon.................................... 350-2127 Cummings G L Mount Solon.................................. 350-2063 Curry Charles & Betsy 395 Whitmore Rd Mount Solon.................................... 350-2535 D

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DPS MEDIA The Authorized Publisher For Shenandoah Telecommunications Company www.dpsmedia.com

Toll Free Dial 1 & Then...................... 866-221-4300 Daggy B L 882 Mount Solon Rd Mount Solon............ 350-2374 Daggy Donald M & Linda C 1255 Bunker Hill Rd Mount Solon................................. 350-2818 Daggy H Russell Jr 612 N River Rd Mount Solon........................................ 350-2370 Daggy Thomas & Joy 294 Lookout Mountain Ln Mount Solon........................ 350-2515 Davis D R & Katrina 333 Towers Rd Mount Solon........................................ 350-4162 Dean Michael Doyle Churchville......................... 350-2651 Dean Paul T Mount Solon........................................ 350-4980 Delawder Mary & Gary 600 Nash Rd Mount Solon........................................... 350-2752 Delonge Gael L 219 Reeves Rd Mount Solon......... 350-2284 Demarsh Paul & Lisa M 202 Tall Oaks Ln Mount Solon...................................... 350-2667 Derrow Boyd C 958 Mount Solon Rd Mount Solon................................ 350-2960 Derrow Roy & Madge 59 Camaro Ln Mount Solon.......................................... 350-2427 Desper Ronald E 241 Golden Rod Ln Mount Solon.................................. 350-4273 Dickey A M 35 Wiseman Ln Mount Solon................. 350-4392 Dove Chris & Cheryl Churchville......................... 350-2831 Driver M L III 1796 N River Rd Mount Solon............ 350-2951 Driver M L Jr 426 Whetstone Draft Rd Mount Solon.......................... 350-2541 Driver Mark W & Cherie D 1257 Bunker Hill Rd Mount Solon................................. 350-2571