NEAlabama2023Archive

Calling Features

Anonymous Call Rejection Refuse calls from those who have blocked their num bers (included with Caller ID service). How It Works: Automatically rejects all calls from callers who have with held their number. When you’ve turned this service “on” any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls and they should remove blocking and try again. All other calls will ring through as usual. To “Turn On” the Service: 1. Lift the handset and listen for the dial tone. 2. Press *77. (On a rotary phone, dial 1177.) 3. Listen for a confirmation tone or announcement. Hang up. To “Turn Off” the Service: 1. Press *87. (On a rotary phone, dial 1187.) 2. Listen for a confirmation tone or announcement. Hang up. If you have Caller I.D., this feature is included. Notes: • You will not be notified when or how many calls have been rejected. • This service is included with Caller ID services.

Home Intercom Turn your phone into a home communication system. How It Works: Use your phone to talk with someone in another part of the house, garage, workshop, or barn - wherever there’s an extension. A special ring lets you know it’s an intercom call. To Use: 1. Lift handset and listen for the dial tone. 2 . Dial your own phone number. You will hear a busy signal – indicating that you’ve dialed your own number. 3. Hang up. 4. Listen for the phone to ring. The phone will stop ringing when someone picks up an extension. 5. Lift handset and you’ll be connected. Note: • Call Waiting will not function when using the Home Intercom or with Busy Call Forwarding. Customer Originated Trace Identify harassing callers through the phone company. How It Works: When you receive a harassing call, you can dial a simple code to trace the last incoming call. To Use: 1. When you get a nuisance call, hang up. 2 . Just lift the handset and listen for a normal dial tone. 3. Press *57 (on a rotary phone, dial 1157). After you dial *57 you’ll hear an announcement that the call can or cannot be traced. Just follow the voice instructions to dial an additional code, and the call will be traced. 4. Listen for a confirmation announcement that the last call has been traced. 5. Hang up. 6. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we’ll provide that number to the local authorities. The number is not provided to you. Note: • Once a formal complaint has been filed by the customer with law enforcement officials, the trace information can be obtained by the customer, from the law enforcement officials.

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