NEAlabama2023

144McCurdyAve. N. • P.O. Box 217 • Rainsville, AL35986 farmerstel.com• 256-638-2144 or dial 611within the service area 24/7 Internet Tech Support: 866-638-2144 • 256-638-2144 2023 NORTHEAST ALABAMA REGIONAL DIRECTORY 001814

Follow us on social media: @farmerstel

Visit our online directory: 411FTC.com

YOUR 2023TELEPHONE DIRECTORY INCLUDES LISTINGS FOR :

Georgia listings: Rising Fawn Trenton West Brow

Bryant Collinsville Crossville Dawson Dutton

Flat Rock Fort Payne

Henagar Higdon Ider Langston Mentone

Pisgah Rainsville Scottsboro

Valley Head Including: Albertville Boaz Guntersville

Fyffe

Geraldine Grove Oak

Section Sylvania

Take Command of your connection with CommandIQ fromFTC!

Control your internet connection. With the CommandIQ app, you make the rules!

Set content restrictions and website blocks to protect kids online.

View and manage each device on your network.

Set up a guest network for visitors.

Perform speed tests and view internet usage statistics.

And much more!

Your internet connection shouldn’t be a mystery. Take chargewith the CommandIQWiFi app.

For All Emergencies DIAL 911

LOCATION Adamsburg

FIRE/Non-Emergency

POLICE

AMBULANCE 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-451-3100 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027 256-845-4027

256-997-0064 256-561-5254 256-638-8881 256-632-3496 256-524-2136 256-528-7700 256-845-7266 256-845-6250 256-623-3911 256-659-2122 256-659-1049 256-635-6374 256-657-1030

256-845-3801 256-845-3801 256-845-3801 256-845-3801 256-524-2136 256-528-7121 256-845-3801 256-845-1414 256-623-2222 256-659-2122 256-845-3801 256-635-6374 256-657-3231 256-845-3801 256-657-5717 256-845-3801 256-634-0704 256-845-3801 256-845-3801 256-845-3801 256-451-3471 256-638-4283 256-638-2157 256-845-3801 256-638-2604 256-845-3801 256-635-6814

Aroney

Blake

Cartersville Collinsville Crossville Dogtown Fort Payne Geraldine Grove Oak Fyffe

Hammondville

Henagar

Hendrixville

Ider

256-657-4184

Kilpatrick Mentone Mt. Vera

256-634-0084

256-623-5252 256-845-2200 256-451-3232 256-638-3344 256-623-1094 256-638-2604 256-659-6443 256-635-6814

Peaks Corner Pine Ridge

Pisgah Powell

Rainsville

256-638-8055/2158

Shiloh

Sylvania

Tenbroeck Valley Head

SHERIFF DeKalb County — 24 - Hour Dispatch 1-256-845-3801 Jackson County 1-256-574-2610 Sheriff’s Office — DeKalb County 1-256-845-8563 Investigator — DeKalb County 1-256-845-8562 EMERGENCY MANAGEMENT AGENCY DeKalb County EMA 1-256-845-8569 Jackson County EMA 1-256-574-9344 FBI For Telephone Number or Address of the Nearest Federal Bureau of Investigation Gadsden Office 1-256-547-0522 If no answer call 1-205-326-6166 U.S. Secret Service — Area Office, Birmingham, Alabama 1-205-731-1144 POISON CENTER Alabama 1-800-222-1222 STATE TROOPERS Alabama (Not for drivers license info) DeKalb County 1-256-435-3521 Jackson County 1-256-533-4202 ALABAMA PUBLIC SERVICE COMMISSION 1-800-392-8050

ARSON HOTLINE: State Fire Marshall Office ALABAMA GAME WATCH (To Report Poaching)

1-800-654-0775

1-800-272-4263

DISTRICT 2 OFFICE

1-256-435-1642 or 1-256-435-5422

ALABAMA FORESTRY COMMISSION To report wildfire and to obtain burning permits RELAY CENTER Alabama Telephone Relay System for the Hearing & Speech Impaired

1-800-572-2017

Toll Free Dial 711

Additional Numbers TTY/HCO Users

1-800-548-2546 1-800-548-2547 1-800-877-8973 1-800-548-8317 1-800-548-0259

Voice

Telebraille

Spanish

VCO

1

Table of Contents Emergency Numbers ................................................................. 1 Call Before You Dig ................................................................... 2 F.T.C. Service Area .................................................................... 3 Important Notices .................................................................. 4-5 Business Transactions with F.T.C. ............................................. 5 Ways To Pay ............................................................................... 6 Instructions for Signing Up for SmartHub .................................. 7 Statement of Nondiscrimination ................................................. 8 Calling Features .................................................................. 9-19 Local & Long Distance Dialing ................................................ 20 Relay Telecommunications ..................................................... 21 Together We Prepare ........................................................ 22-23 NE Alabama Zip Codes .......................................................... 24

Don’t dig yourself into a hole. Call 811 to know what’s below!

A quick call can prevent DANGEROUS ACCIDENTS, OUTAGES AND FINES www.al811.com

2

Farmers Telecommunications Co-op Service Area

TO REPORT A TELECOMMUNICATIONS SERVICE OUTAGE, 7 DAYS PER WEEK, 24 HOURS PER DAY PLEASE CONTACT FARMERS TELECOMMUNICATIONS COOPERATIVE Fyffe, Henagar, Pisgah, Rainsville, Bryant, Flat Rock & Geraldine......................................... Dial 611 Outside Service Area ........................................................................................... Dial 1-866-638-2144

Fred Johnson – General Manager and Chief Executive Officer

Flat Rock

Ider

Pisgah

Henagar

Dutton

Section

Sylvania

Powell

Rainsville

Fort Payne

Asbury

Geraldine

Guntersville

Legend

Crossville

ILEC BOUNDARY CLEC BOUNDARY

Albertville

Collinsville

Boaz

Services outside of the Cooperative’s territory may be provided through Farmers Telecommunications Corporation, a wholly owned subsidiary of Farmers Telecommunications Cooperative, Inc.

3

Important Notices

3. Advise your children to give no information to strang ers. If you’re not home, they should say “Mother / Father can’t come to the phone right now.” 4. If calls persist call your telephone company or your Police Department. It is a crime under both Alabama and federal laws for anyone to make obscene or harassing phone calls. These laws impose penalties of not more than 1 year imprisonment and / or not more than $1,000. National Do-Not-Call Registry Pursuant to its broad authority under the Telephone Consumer Protection ACT (TCPA), the FCC established a National Do-Not-Call Registry. The registry is nationwide in scope, applies to all telemarketers (with the exception of certain non-profit organizations), and covers both interstate and intrastate telemarketing calls. Commercial telemar keters are not allowed to call you if your number is on the registry. As a result, consumers can, if they choose, reduce the number of unwanted phone calls to their homes. For more information about the national Do-Not-Call-Registry log on to http://www.fcc.gov/cgb/donotcall or http://www.ftc.gov/donotcall.

Alabama Public Service Commission Inquiries

If you have a utility or (common carrier) transportation complaint, please attempt first to resolve the issue by direct contact with that utility or transportation company. If you are unable to achieve results from that direct contact, you may then call the Alabama Public Service Commission by dialing toll free, 1-800-392-8050. Please note, your Public Service Commission does not regulate the following utilities, and therefore, does not have the power to resolve complaints concerning them: electric cooperatives, most water companies, municipal utilities, cable TV systems, Tennessee Valley Authority. How to Handle Obscene or Harassing Calls If you receive obscene, harassing or threatening calls, fol low these suggestions: 1. Hang up at the first obscene word or if the caller doesn’t say anything the second time you say hello. 2. Give no information such as your name and address until the caller has been identified.

Do you need assistance paying for your monthly broadband or telephone service? You are eligible for Lifeline benefits if you qualify or someone in your household qualifies for and receives one of the following benefits: •Federal Public Housing Assistance •The Veteran’s Pension or Survivor’s Pension benefit Additionally, consumers at or below 135% of the Federal Pove y Guidelines will continue to be eligible for a Lifeline program benefit. (State determinations of income will no longer be accepted.) LIFELINE IS A FEDERAL PROGRAM TO HELP LOW-INCOME AMERICANS PAY FOR BROADBAND OR TELEPHONE SERVICE. This program provides a monthly discount for broadband or telephone services. •SNAP •Medicaid •Supplemental Security Income (SSI)

GET CONNECTED TO THE LIFELINE ASSISTANCE PROGRAM

FTC is not responsible for determining who qualifies for these programs or who receives assistance. Consumers must meet specific criteria in

order to obtain assistance with their local telephone and/or broadband service, and qualifying is dependent upon government established guidelines.

To apply visit: lifelinesuppo .org/ get-sta ed.

For more details visit: farmerstel.com/lifeline.

farmerstel.com/lifeline

4

Important Notices & Business Transactions with F.T.C.

Alabama Do-Not-Call Registry The Alabama Public Service Commission is proud to announce that it’s partnering with the Federal Trade Commission to help Alabama consumers who want to reduce the number of telephone solicitations they receive. Alabama has adopted the National Do-Not-Call Registry and has merged its register with the national list administered by the F.T.C.. Persons wishing to register may do so by log ging onto http://www.donotcall.gov/ . Alabamians can also register by phone at 1-888-382-1222, TTY 1-866-290-4236. Federal Trade Commission To Submit a Complaint Federal Trade Commission 600 Pennsylvania Avenue, NW Washington, DC 20580 Telephone: (202) 326-2222 www.ftc.gov Customer-Provided Equipment Under the Federal Communications Commission’s Registration Program, you may supply your own telephone or other terminal equipment and connect it directly to the nationwide telephone network if the equipment and method of connection are in compliance with the requirements of the Registration Program. If you choose to provide your own equipment covered by the Registration Program, you are responsible for its proper connection, maintenance, and repair. For installa tion instructions and diagram to install your phone, please contact the F.T.C. office. Customers who install their own wiring and equipment accept responsibility for maintaining it when connected to a phone jack or to the protector (the gray box on the outside of the house). If customer owned wire/equipment causes a problem on their line, and the F.T.C. repair person determines the prob lem is the customer’s wire/equipment, an isolation service charge will apply. To ensure that the problem is not caused by your equip ment (customer owned) unplug/disconnect and re-check the line before calling repair service. REMEMBER!!! Telephones leased from Farmers Telecomm unications Cooperative may eliminate service charges for routine maintenance. Separate wire maintenance agree ments are available from F.T.C. at low monthly fees. Unlawful Wiretapping or Eavesdropping It is a crime under both federal and Alabama law for any person, including a telephone subscriber, to wiretap or

otherwise intercept a telephone call, unless that person has first obtained the consent of one of the parties actually par ticipating in the call. Properly authorized law enforcement officers can engage in interceptions without the consent of either party when proceeding under court order issued pur suant to applicable provisions of federal law. Under federal law, the penalty for illegal wiretapping can be imprisonment for five (5) years, a $10,000 fine, or both. In the event service is interrupted due to malfunc tion of telephone company equipment and not by the negligence or willful act of the customer and it remains out of order for more than 48 consecutive hours after being reported and access is made available for repairs, appropriate pro rata adjust ments shall be made to the customer upon request. Request for the following services may be made by calling our office: new service, additions to existing service, and discontinuance of service. Employee Identification Cards For your protection, each Farmers Telecommunications Cooperative employee carries an official identification card showing his or her name, photograph and employee number. Our outside plant employees wear a F.T.C. shirt with their name prominently displayed. If you have the slightest doubt about the person’s identity, please ask to see their card. Then call F.T.C. to confirm their identity. Telephone Directories Between directory issues, certain numbers do not appear in the current directory due to changes and new installa tions. These numbers may be secured by calling Directory Assistance. No liability shall attach to or be assumed by the Company or its publisher, DPS Media, for any errors or omissions in the compiling, printing or distribution of its directories. In order that the directory record may contain correct listings at all times, notifications of changes or errors should be given at once to the Business Office of the Company. Service Applications, Changes and Discontinuances

5

PAY IT YOUR WAY!

BY PHONE

WITH SMARTHUB ONLINE BILL PAY

Call 1-844-244-1506 to make a payment by phone. Have your account number and four-digit PIN when you call. If you don’t already have a PIN, listen to the prompts to set one up. If you need help establishing a PIN, you can call our office during regular business hours.

SmartHub is the easy way to view and pay your bill online. It delivers accurate, real-time account information and allows you to make payments in a secure environment with the touch of a button. You can even access multiple accounts. To make it more convenient to pay on the go, simply download the SmartHub app in the App Store ® or Android ® Market. Select the app developed by National Information Solutions Cooperative.

iOS Scan this QR code to download the app.

Android Scan this QR code to download the app.

AT THESE LOCATIONS

The following local businesses have partnered with FTC to accept cash, check or money order payments on our behalf: First Southern State Bank in Higdon; Foodland in Ider; and Liberty Bank in Geraldine. Please make sure to have your bill with you.

BY MAIL

BY BANK DRAFT

Mail your check and the payment stub in the provided envelope to: FTC P.O. Box 2153, Drawer 1180, Birmingham, AL 35201-2153

Have your payment set up to automatically draft from your checking or savings account on the same day each month. This can be set up through the SmartHub app or by

IN DRIVETHRU & NIGHT DROP

calling our office during regular business hours.

The drive-thru is open 8 a.m. to 4 p.m. Monday through Friday at FTC’s office in Rainsville, and a night drop is available for after-hours payments. Payments placed in the night drop will be processed on the next business day.

IN PERSON

BY DEBIT OR CREDIT CARD

Stop by our office in Rainsville between 8 a.m. and 4 p.m. Monday through Friday to pay your bill in person.

We accept Visa, Mastercard, Discover and American Express.

6

SIGN UP FOR SMARTHUB

1. Go to www.farmerstel.com .

2. In the top right corner of the screen, click on “Customer Tools” and then “SmartHub.”

3. Click on the “New User” sign-up line and then enter your account number, last name on the account or business name (just as it appears on your bill) and an email address, and then click “ Submit .” (Most of this information can be found on your most recent bill or by calling a customer service representative.) 4. For security purposes, you will then need to select two questions and enter the correct answers. These can include your ZIP code and a recent bill amount. 5. Type in the requested security characters, accept the terms and conditions, and click “Submit.” 7. Once you have verified your account, you will be prompted to set up and confirm your password. (Passwords must be a minimum of 12 characters and a maximum of 15 characters, including at least one capital letter and one number or symbol.) 8. Select how you would like to receive your bill — we encourage you to choose paperless billing — and enjoy online access to your account! You can make changes to your account profile, pay your bill, sign up for the auto-pay program, report a problem with your service, change your printed bill settings and more. 6. Check your email inbox for an email requesting you to verify your account.

9. Download the app for your mobile devices.

— iOS —

— Android —

144 McCurdy Ave. N., Rainsville, AL 866-638-2144 • farmerstel.com Follow @farmerstel on social media.

7

Statement of Nondiscrimination Statement of Nondiscrimination In accordancewith Federal civil rights lawandU.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohib ited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/paren tal status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at 202-720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at 800-877-8339. Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_fil ing_cust.html , and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call 866-632-9992. Submit your com pleted form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: 202-690-7442; or (3) email: program.intake@usda.gov. USDA is an equal opportunity provider, employer, and lender.

Declaración De No Discriminación De acuerdo con la ley federal de derechos civiles y las reglamentaciones y politicas de derechos civiles del Departamento de Agricultura de Estados Unidos (U.S. Department of Agriculture, USDA), se prohíbe al USDA, sus agencias, oficinas y empleados, e instituciones que participan o administran los programas del USDA, discrim inar por motivos de raza, color, origen nacional, religión, género, identidad de género (incluidas las expresiones de género), orientación sexual, discapacidad, edad, esta do civil, estado familiar/parental, ingresos derivados de un programa de asistencia pública, creencias políticas, oreprimendas o represalias por actividades previas sobre derechos civiles, en cualquier programa o actividad lleva dos a cabo o financiados por el USDA (no todas las bases se aplican a todos los programas). Las fechas límite para la presentación de remedios y denuncias varían según el programa o el incidente. Las personas con discapacidades que requieran medios alternativos de comunicación para obtener información sobre el programa (por ej., Braille, letra grande, cinta de audio, lenguaje americano de señas, etc.) deberán comunicarse con la Agencia responsable o con el Centro TARGET del USDA al (202) 720-2600 (voz y TTY) o comu nicarse con el USDA a través del Servicio Federal de Transmisiones al (800) 877-8339. Asimismo, se puede disponer de información del programa en otros idiomas además de inglés. Para presentar una denuncia por discriminación en el programa, complete el Formulario de denuncias por discriminación en el programa del USDA, AD-3027, que se encuentra en linea en http://www.ascr.usda.gov/ complaint_filing_cust.html , o en cualquier oficina del USDA, o escriba una carta dirigida al USDA e incluya en la carta toda la información solicitada en el formulario. Para solicitar una copia del formulario de denuncias, llame al (866) 632-9992. Envíe su formulario completado o su carta al USDA por los siguientes medios: (1) correo: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights,1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442 ; o (3) correo electrónico: program.intake@usda.gov . El Departamento de Agricultura de Estados Unidos (USDA) es un proveedor, empleador y prestador que ofrece igual dad de oportunidades.

8

Calling Features

Voice Mail Main Menu 1 Play Messages 2 Send Messages

Voice Mail Save unlimited two-minute messages for up to 14 days; you may check or delete your messages from any phone. How It Works: The Voice Mail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like. First Time Sign-in The first time you access your Voice Mail, you will be asked to set up your mailbox by creating a PIN and recording your name and greeting. You can only initialize your Voice Mail using your primary phone. At this time you will be required to create your own 6- to 20-digit PIN. The PIN number has restrictions as follows: 1. Dial *99 (listen to voice prompts). 2. Must create PIN. a. PIN code must be between 6 and 20 digits. b. PIN code must not have a single digit repeated more than 2 times in a row. c. PIN code must not be in numeric sequence, such as 1234. d. PIN code must not include part of your telephone number. 3. Record your recorded name. 4. Record your greeting. When you have unheard messages, you will be notified by a stutter dial tone when picking up the receiver or by a message waiting indicator light if your telephone has one. The greeting and recorded name are played each time a caller accesses your mailbox to leave a message. Accessing Voice Mail: From Your Own Phone: 1. Press the Messages button or dial *99 . 2. Enter your Voice Mail PIN followed by the # key. 3. If you have new messages, the messages will be identified. 4. After hearing any new messages, you will be presented with the Voice Mail Main Menu. From Another Phone: 1. From an external phone, dial 256-638-9005 to access Voice Mail. 2. When prompted, enter your 10-digit number. 3. When prompted, enter your Voice Mail PIN followed by the # key. 4. If you have new messages, the messages will be identified. 5. After hearing any new messages, you will be pre sented with the Voice Mail Main Menu.

3 Work With Greetings 4 Mailbox Settings

6 Access Deleted Messages 7 Log On As A Different User 0 Help * Exit Voice Mail System Changing Your Voice Mail PIN 1. From your landline phone, dial *99 and enter your old PIN. 2. From the Main Menu, press 4 to change your settings. 3. Press 3 for security options. 4. Press 1 to change the PIN (see PIN restrictions under First Time Sign-In). Message Playback Options While listening to your Voice Mail messages, the following

options are available: Listen To Message

1 Repeat Message 2 Save as New 3 Delete 4 Reply to Message

5 Send a Copy

8 Pause/Resume * Return to Main Menu # Next Message

Work with Greetings Menu 1 Personal Greeting

2 Extended Absence Greeting 3 System Generated Greeting and Name Recording Greeting 5 Busy Greeting 6 Out-of-Office Hours Greeting 9 Forward All Calls to Voice Mail Greeting 0 Help * Exit and Return to Main Menu # To Hear Again Recording Your Personal Greeting 1. Access your Voice Mail by dialing *99 and enter your PIN. 2. From the Main Menu, press 3. 3. To set up a personal greeting, press 1. 4. To set up a system generated greeting or to change the recording of your name, press 3. 5. To change the greeting that callers hear when you’re busy, press 5. 6. If you don’t record a personal greeting, a generic greeting will be played.

9

Calling Features & Voice Mail System User Guide

Forwarding A Message While listening to messages, you can send a copy of a message to another recipient. 1. Press 5 to forward the current message. 2. Enter the telephone number of the recipient you are forwarding the message to, and then press # . 3. You will be prompted to record an introduction message and press # to send your message. You can also press # to send your message without changing any options. 4. Once the message has been sent, you automatically return to the original message.

Replying To A Message - Dialing The Originator • While listening to a message, you can call the person back by pressing 4 and selecting option 1. • This capability will not work if the Voice Mail system was not able to identify the Caller ID information when the original Voice Mail was received, or if your phone is configured with call restrictions which prevent you from calling the originator’s number. Delivery Options Menu 1 Review the Message

2 Mark Message as Urgent 3 Mark Message as Private # Send the Message “As Is” * Exit or Cancel

Simple – Convenient – Reliable

10

Calling Features Unconditional Call Forwarding Let your calls follow you to another number. How It Works: You can program your calls to ring at another number. It can still be used to make outgoing calls. To “Turn On” The Service: 4. Dial the number where you want your calls forwarded. 5. Listen for the confirmation tone - indicating that your Call Forward is now activated. To “Turn Off” Call Forward: 1. Press *73 (on a rotary phone, dial 1173). 2. Listen for the confirmation. 3. Hang up. Your Call Forward is now “off”, and calls will ring normally on your phone. To Change the “Forwarded To” Number: 1. Turn off Call Forward. 2. Repeat steps 1-5 above to turn on Call Forward, entering the new “forward to” number. Notes: • Dial the number exactly as if you are calling directly. For a local number, dial the 10-digit phone number. For a long distance number, dial “1” plus the area code, then dial the number where you want your calls forwarded. Or if you have speed dial, you may dial one of your codes instead. • Toll charges apply on long distance calls. Selective Call Forwarding Decide which callers should follow you to another number. How it works: You can program your phone to forward only those calls from a special list (10) of numbers to another number – such as your car phone. When your service is turned “on”, calls from numbers in your Forward list will be rerouted to your “forward-to” number. All others will ring at your phone as usual. How To Use: 1. Lift the handset and listen for the dial tone. 2. Press *63 (on a rotary phone, dial 1163). 3. Listen for an announcement telling you whether the feature is currently stored in your Forward list. 4. Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). 1. Lift the handset and listen for a dial tone. 2. Press *72 (on a rotary phone, dial 1172). 3. Listen for a second dial tone.

To Enter Your “Forward To” Number: 1. The first time you turn on the service, you’ll be ask to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you of the current “forward-to” number. 2. If the current number is correct, dial 1. 3. If you wish to change the current “forward-to” num ber, dial 0 and then follow the voice instructions. To Add The Last Caller To Your Forward List: 1. Press #01# (on a rotary phone, dial 1201). To Hear The Phone Numbers On Your List: 1. Dial 1. 2 . After the list is read, voice instructions will follow. To Add A Number To Your List: 1. Press # (on a rotary phone, dial 12). 2. Follow the voice instructions you’ll hear. You can store up to 8 numbers on your Forward list. To Remove A Number From Your List: 1. Press * (on a rotary phone, dial 11). 2. Follow the voice instructions to remove those num bers from your Forward list. To Hear Instructions Again: 1. Dial 0. Notes: • You may press 1, 0, #, or * at any time rather than waiting for the voice instructions. • The list you create here is separate from any other lists you may be using for Distinctive Ringing/ Call Waiting, Selective Call Rejection and similar services. • This service can work with Call Forward (all calls). Numbers on your preferred list will follow you to your Selective Call Forward number. All other calls will be routed to your regular Call Forward number.

• Toll charges apply on long distance calls.

11

Calling Features

How to Cancel Remote Access Call Forwarding 1. Repeat steps 1-4 from above. 2. Enter your access code *73 to turn off Call Forwarding. 3. Listen for the confirmation tone. This will confirm that Call Forwarding has been deactivated. All calls will then ring to your phone number as they would normally. To Change PIN 1. Lift the handset and listen for the dial tone. 2. Dial *319. 3. You’ll hear “Please enter your current PIN number followed by the # key .” 4. You’ll hear “Please enter your new four-digit PIN followed by the # key .” 5. Upon completion, you’ll hear, “Your PIN has been successfully changed to _ _ _ _.” Notes: • Requires Unconditional Call Forwarding. • Once Unconditional Call Forwarding has been activated, all your calls will be directed to the num ber designated until you change the number or cancel Unconditional Call Forwarding.

Remote Access Call Forwarding Use a touch-tone telephone at another location to change your Call Forwarding on your telephone. How It Works: This feature allows subscriber to change Call Forwarding settings from any location (not just from your own phone). This feature must first be activated from your home or business phone. A unique PIN number must be created before it can be used. How to Activate: 1. Lift the handset and listen for the dial tone. 2. Dial *319. 3. Enter your default PIN number 0000 followed by the # key. 4. Enter your new PIN number _ _ _ _ followed by the # key. How To Use: 1. Lift the handset and listen for the dial tone. 2. Dial your access number (256-638-9998). 3. Enter your own phone number (home or business) followed by the # key . 4. Enter your current PIN number followed by the # key. 5. Enter your access code *72 to turn on call forwarding. 6. Enter the number you want calls forwarded to. 7. Listen for the confirmation tone, then hang up.

12

Calling Features

To “Turn Off” Call Waiting During A Call: 1. Press and release the “switchhook.” 2. Press *70. (On a rotary phone, dial 1170.) 3. Listen for a confirmation tone. You’ll automatically be reconnected to your call. 4. After you hang up, Call Waiting automatically “turns on” again. Notes: • The “switchhook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can push instead. Speed Dialing 8 Quickly dial eight of your most frequently called numbers. How It Works: You can enter up to eight telephone numbers – local or long distance – into your Speed Dialing list. Then, you can reach those people by dialing just one digit. To Program Your Speed Dialing List: 1. Lift the handset and listen for the dial tone. 2. Press *74 (on a rotary phone, dial 1174). 3. Listen for a dial tone. 4. Dial a one-digit speed code (choose any number, 2-9). 5. Dial the telephone number you wish to assign to that speed code (for long distance calls, be sure to include “1” plus the area code). 6. Listen for the confirmation tone, then hang up. To Use Your Speed Dialing List: 1. Lift the handset and listen for the dial tone. 2. Dial the one-digit speed code (2-9), then press the # key (on a rotary phone, wait four seconds after dialing).

Call Waiting Know when another caller is trying to reach you, while you are on the phone. How It Works: You can use your telephone without missing other calls. A special tone alerts you to a waiting call; the person calling you hears normal ringing. To Answer A Waiting Call: 1. When you’re on the phone, a special tone tells you a second call is waiting. 2. Simply press and quickly release the “switchhook” on your telephone. Your first caller is automatically placed on hold, while you’re connected with the second caller. If You Choose Not To Answer The Incoming Call: 1. You’ll hear a special tone to remind you of the waiting call. To Alternate Between Calls: 1. Simply press the “switchhook.” While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private. To End Either Call: 1. Hang up. 2. Your phone will ring. 3. When you answer, you’ll be connected with the remaining caller.

Cancel Call Waiting To Cancel Call Waiting:

1. Lift the handset and listen for the dial tone. 2. Press *70. (On a rotary phone, dial 1170.) 3. Listen for a confirmation tone.

4. Dial the telephone number you wish to call. Now, your call will not be interrupted by the Call Waiting tone. Other callers will hear a busy signal. 5. After you hang up, Call Waiting automatically “turns on” again.

13

Calling Features

Teen Line Know who the call is for, as soon as it rings. How It Works:

4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). To Add The Last Caller To Your List: 1. Press #01# (on a rotary phone, dial 1201). To Hear The Phone Numbers On Your List: 1. Dial 1. 2. After the list is read, voice instructions will follow. To Add A Number To Your List: 1. Press # (on a rotary phone, dial 12). 2. Follow the voice instructions to remove any or all of those numbers. To Remove A Number From Your List: 1. Press * then listen to voice instructions. To Hear Instructions Again: 1. Dial 0. Notes: • You may press 1, 0, or * at any time rather than waiting for the voice instructions. • The list you create here is separate from any other lists you may be using for Selective Call Forwarding, and similar services. Caller ID See the name and number calling before you answer the phone. This feature is an incoming call service that provides the ability to deliver the following to a subscriber’s specially equipped telephone or display box: * The name of the calling party. * The directory number (DN) of the calling party in a ten-digit format. * The date and time of the incoming call.

Three different phone numbers can be assigned to your home telephone line. Use one number for the adults… a separate number for a home business (fax modem) or the children. You can answer the phone differently for different callers. To Use: 1. When someone dials your main telephone number, you’ll hear normal ringing (one long ring). 2. When someone dials the other telephone number, you’ll hear a special ring that identifies that number (such as two short rings). 3. Wait until the full ring pattern is complete before answering. You’ll know whether the call is for you and how you should greet the caller. If You Also Have Call Waiting: 1. If someone dials your main number while you are on the phone, you’ll hear a normal Call Waiting tone. 2 . If someone dials the other number, you’ll hear a special Call Waiting tone that identifies that particu lar number (such as two short tones). Notes: • Only one conversation can be held at a time. Although you have more than one telephone num ber, you still have just one line. Priority Call (Distinctive Ringing/Call Waiting Service) You’ll know when someone special is calling. How It Works: When you make a list of special callers (up to 10 numbers), your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you’ll hear a special Call Waiting tone. How To Use: 1. Lift the handset and listen for the dial tone. 2. Press *61 (on a rotary phone, dial 1161). 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are current ly stored in your list.

This information is automatically delivered with each call between the first and second ring. Notes: • Anonymous Call Rejection is included with Caller ID.

14

Calling Features

Three Way Calling Talk with two people in different places at the same time. How It Works: When you’re talking with someone, you can add a third person to the call. It’s easy to coordinate family schedules or hold a telephone conference with business colleagues. To Add A Third Person To The Call: 1. Press and quickly release the “switchhook” to place the first person on hold. 2. Listen for the dial tone. 3. Dial the third person’s phone number. (If you have speed calling, you may dial one of your codes instead.) 4. When the third person answers, you can talk pri vately before making it a three-way conversation. 5. To make the three-way conversation, press and quickly release the “switchhook.” You can now talk to both people at the same time. To Cancel The Three-Way Connection: 1. If the third person did not answer or you wish to disconnect them, just press and quickly release the “switchhook.” You’ll be reconnected to the person holding. 2 . Or, if either of the two people hang up, you can continue talking with the remaining person. To End The Call Completely: 1. Simply hang up. Notes: • The “switchhook” is the button the handset pushes down when you hang up the phone. Some tele phones have a Link or Flash key you can push instead.

Warm Line Be prepared for emergency situations. How It Works:

Help is not far away-even when you can’t dial the phone. Your telephone can automatically dial an emergency number for you. How To Use: 1. Lift the handset and wait 20 seconds. 2 . The pre-designated number is automatically dialed. My emergency number is: ______________________________________ To Prevent Automatic Dialing: 1. Begin dialing within 20 seconds after lifting the handset. Notes: • You must select the telephone number to be dialed when you sign up for Warm Line Service. To change this number, contact Farmers Telecommunications.

15

Calling Features

Automatic Recall Easily dial your last caller — even if you didn’t answer. How It Works: If you couldn’t get to the phone in time, you can still find out who called. Return the call by dialing a simple code. How To Use: 1. Lift the handset and listen for the dial tone. 2. If you were already on the phone and ignored the call waiting tone, press and quickly release the “switchhook.” 3. Press *69. (On rotary dial phone, dial 1169.) After you dial *69 , a recorded voice will give you the phone number of the call you missed and ask if you want to use the Automatic Recall feature. Just follow the voice instructions. If The Line Is Busy: 4. Hang up. Your phone will keep trying the line for up to 30 minutes. 5. A special callback ring alerts you if the line becomes free (some phones ring normally). 6. Lift the handset to automatically place the call. To Cancel Your Automatic Recall Request: 1. Press *89. (On rotary phone dial 1189.) 2 . Listen for the confirmation tone or announcement. Hang up. Notes: • The “switchhook” is the button the handset pushes down when you hang up the phone. Some tele phones have a Link or Flash key you can push instead. • Does not work on 800 numbers, 900 numbers, outside the specified service area, or lines where Call Forward and some other services have been activated, or when the calling party blocks their number. • Toll charges apply on long distance calls. • This feature only works on local land line calls.

Automatic Callback Get through to busy numbers as soon as they’re free. Automatic Callback redials the last outgoing call made from your phone. How It Works: You can save time dialing busy numbers over and over. Your phone rings as soon as the line is free, and automat ically connects you. How To Use: 1. When you hear a busy signal, press and release the “switchhook” – listen for a special tone. 2 . If you’ve already hung up, lift the handset and listen for normal dial tone. 3. Press *66. (On rotary dial phone, dial 1166.) 4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. 5. A special callback ring alerts you if the line becomes free (some phones ring normally). 6. Lift the handset to automatically place the call. To Cancel Your Automatic Callback Request: 1. Depress the “switchhook” and release. Listen for a special dial tone. 2 . If you’ve already hung up, lift the handset and listen for normal dial tone. 3. Press *86. (On rotary phone, dial 1186.) 4. Listen for the confirmation tone or announcement. Hang up. Notes: • To start the 30 minute clock, repeat steps 1 - 4 under “How to Use.” • Automatic Callback can check as many as 8 busy lines at once for you. To know which call is being completed, you must subscribe to Caller ID service. • Does not work on 800 numbers, 900 numbers, num bers outside the specified service area, or lines where Unconditional Call Forwarding and some other services have been activated. • The “switchhook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can push instead.

• Toll charges apply on long distance calls. • This feature only works on local land line calls.

16

Calling Features

Anonymous Call Rejection Refuse calls from those who have blocked their num bers (included with Caller ID service). How It Works: Automatically rejects all calls from callers who have with held their number. When you’ve turned this service “on” any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls and they should remove blocking and try again. All other calls will ring through as usual. To “Turn On” the Service: 1. Lift the handset and listen for the dial tone. 2. Press *77. (On a rotary phone, dial 1177.) 3. Listen for a confirmation tone or announcement. Hang up. To “Turn Off” the Service: 1. Press *87. (On a rotary phone, dial 1187.) 2. Listen for a confirmation tone or announcement. Hang up. If you have Caller I.D., this feature is included. Notes: • You will not be notified when or how many calls have been rejected. • This service is included with Caller ID services.

Home Intercom Turn your phone into a home communication system. How It Works: Use your phone to talk with someone in another part of the house, garage, workshop, or barn - wherever there’s an extension. A special ring lets you know it’s an intercom call. To Use: 1. Lift handset and listen for the dial tone. 2 . Dial your own phone number. You will hear a busy signal – indicating that you’ve dialed your own number. 3. Hang up. 4. Listen for the phone to ring. The phone will stop ringing when someone picks up an extension. 5. Lift handset and you’ll be connected. Note: • Call Waiting will not function when using the Home Intercom or with Busy Call Forwarding. Customer Originated Trace Identify harassing callers through the phone company. How It Works: When you receive a harassing call, you can dial a simple code to trace the last incoming call. To Use: 1. When you get a nuisance call, hang up. 2 . Just lift the handset and listen for a normal dial tone. 3. Press *57 (on a rotary phone, dial 1157). After you dial *57 you’ll hear an announcement that the call can or cannot be traced. Just follow the voice instructions to dial an additional code, and the call will be traced. 4. Listen for a confirmation announcement that the last call has been traced. 5. Hang up. 6. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we’ll provide that number to the local authorities. The number is not provided to you. Note: • Once a formal complaint has been filed by the customer with law enforcement officials, the trace information can be obtained by the customer, from the law enforcement officials.

17

Calling Features

Selective Call Rejection Don’t let unwanted calls disturb you. How It Works:

Caller ID Blocking Block your number from being displayed to others. How It Works: By dialing a code before you place a call, you can pre vent your phone number from appearing on the Caller ID display of the person receiving your call. This is on a per call basis. To Use: 1. Lift the handset and listen for the dial tone. 2 . Press *67 (on a rotary phone, dial 1167). 3. Listen for the confirmation tone, then a dial tone. 4. Dial the number you’re calling as usual. 5. The person you’ve called will not be able to see your number displayed on their telephone display. Instead, a “P” or “Private” will be displayed. Note: • You must dial *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call. Changed Number Interrupt Service New Number Announcement. How It Works: This service provides subscribers the ability to have an automated announcement of their new telephone number that they have moved or had their number changed. This service is provided in six-month-blocks of time, provided facilities permit. Note: • Will not work with calls originating from an area where this feature is not provided.

Prevent unwanted calls from as many as 10 different numbers from ringing your phone. You can program your phone to reject calls from any number you place in the rejection list. When your service is turned “on” any call ers in this list will hear an announcement that you’re not accepting calls at this time. All other calls will ring through as usual. How To Use: 1. Lift the handset and listen for the dial tone. 2. Press *60. (On a rotary phone, dial 1160.) 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are current ly stored in your rejection list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it’s currently off), or turn the feature OFF (if it’s currently on). To Add The Last Caller To Your Rejection List: 1. Press #01# (on a rotary phone, dial 1201). To Hear The Phone Numbers On Your List: 1. Dial 1. 2 . After the list is read, voice instructions will follow. To Add A Number To Your List: 1. Press # (on a rotary phone, dial 12). Follow the voice instructions you’ll hear. You may store up to 10 phone numbers on your list. To Remove A Number From Your List: 1. Press * (on a rotary phone, dial 11). Follow the voice instructions to remove any or all of those numbers. To Hear Instructions Again: 1. Dial 0. Notes: • You will not be notified when or how many calls have been rejected. • You may press 1, 0, #, or * at any time rather than waiting for the voice instructions. • The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Forwarding, and similar services.

18

Calling Features

Mandatory Account Codes Monitor long distance usage with high security.

Call Barring When activated this is a very simple way to block outgoing calls to certain types of numbers from your line. This feature must first be activated from your home or business phone. A unique PIN must be created before it can be used. How To Activate: 1. Lift the handset and listen for the dial tone. 2. Dial *319. 3. Enter your default PIN number 0000 followed by the # key. 4. Enter your new PIN number ---- followed by the # key. How To Use: 1. Lift the handset and listen for the dial tone. 2. Enter your access code *341 to turn on Call Barring. 3. Listen for the announcement confirming that Call Barring has been activated. How to Cancel: 1. Enter your access code *351 to turn off Call Barring. 2 . Enter your current PIN number followed by the # key. 3. Listen for the announcement confirming that Call Barring has been deactivated. The default access codes for this service are as follows: To enable Call Barring for 1. All calls except emergency calls, press *341 2. National, mobile and international calls, press *342 3. International calls, press *343 4. Operator calls, press *344 To disable Call Barring for 1. All calls except emergency calls, press *351 2. National, mobile and international calls, press *352 3. International calls, press *353 4. Operator calls, press *354 5. Calls to access codes, press *355 6. Premium rate calls, press *356 Note: • The default PIN, 0000 is not valid. You must change it. 5. Calls to access codes, press *345 6. Premium rate calls, press *346

• Blocks all 0 + calls unless your PIN is entered. • Blocks all long distance calls unless your PIN is entered. • With PIN approval all calls are allowed. • 911, 611 and local calls are never blocked. Account Codes allows you to make long distance calls on your phone using a PIN number but restricts all other long distance calls. A unique PIN must be created before it can be used. How to activate: 1. Lift the handset and listen for the dial tone. 2. Dial *319 . 3. Enter your default PIN number 0000 followed by the # key. 4. Enter your new PIN number ---- followed by the # key. How to use: 1. Dial 1 + the number you wish to call. 2. When prompted by the stutter dial tone, enter your validated account code. 3. Your call is completed. If the subscriber enters a valid PIN, the call continues through as normal processing. Otherwise the subscriber is given one retry to re-enter a valid PIN. After the second incorrect PIN, they are routed to a recording; the account is locked out except for toll-free or emergency calls. Account Codes are applied to the following types of calls: IDDD: International Direct Distance Dial 1-700: IXC Carrier Codes 1-900: 900 Information Services 1-976: 976 Information Services LDAS: Local Directory Assistance (1+411) TDAS: Toll Directory Assistance (1+555) TOLL: Any toll call not covered by another call class 0-(MINUS) Assisted calls are not screened. These are intercepted by operator. For more information on Account Codes, contact the F.T.C. Business Office.

19