MidMissouri2021

RIGHTS AND RESPONSIBILITIES

Rights and Responsibilities of OTELCO and Our Customers OTELCO will issue a bill the first day of each month. It will outline your toll calls, separated between carriers, local service charges and federal, state and local taxes. Payment will be due upon receipt, and will become delinquent on the 6th day of the following month. In the event your bill becomes delinquent, a ten-day notice will be sent before disconnecting your service. A restoral service charge will be applied if your service is disconnected.

Commission without the need of legal assis- tance. The Commission’s office is located at: Governor Office Building, 200 Madison St., P.O. Box 360, Jefferson City, MO 65102, and their toll-free number is 800-392-4211 . Also, the Missouri Public Counsel, representing the public before the Public Service Commission, has an office at Governor Office Building, Suite 650, 200 Madison St., Jefferson City, MO 65102. The Public Counsel’s telephone number is 573-751-4857 or 866-922-2959 , and mailing address is P.O. Box 2230, Jefferson City, MO 65102. Missouri Attorney General’s Office: 800-392-8222 .

In the event your bill becomes delinquent when a member of your family has a medical emergency requiring the continuance of your telephone ser- vice, please call the business office and we may continue your telephone service during such an emergency for up to 21 days. Our business office number is 1-833-OTELCO-1 (683-5261) or toll-free 611 . Our business office is open from 8:00 a.m. to 5:00 p.m., Monday thru Friday, closed on most major holidays. This telephone company is regulated by the Missouri Public Service Commission, and you can make an informal complaint in writing or by telephone or personal appearance to the

Incorrect Directory Listings The vast majority of all directory listings are correct. But, as with any job of this size, some errors are bound to occur. If your listing in the directory is incorrect, it cannot be changed until the next edition of the directory is issued. In the meantime, we can make sure the listing is correct in Directory Assistance records. Your service representative will be happy to help.

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