MidMissouri2021

August 2021-2022 otelco.com 041255

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EMERGENCY & INFORMATION NUMBERS

OTELCO 215 Roe Street • Pilot Grove, Missouri Toll-Free 611 or call 1-833-OTELCO-1 (683-5261)

Otelco complies with 911 emergency services to the following Otelco Service Counties: Cooper, Pettis, Moniteau, Morgan, and Saline. Incorrect 911 addresses may result in unnecessary delays or misrouting of emergency response personnel. Please be aware that Otelco, or its affiliates and subsidiaries, shall not be held responsible for any mishandling of 911 calls. It is the customer’s responsibility to provide Otelco the correct 911 address, by contacting us at 611 from your Otelco phone line or 1-833-OTELCO-1 (683-5261) .

Exchange

To Report

To Call

To Call Sheriff

To Call Hospital

A Fire

Ambulance

Arrow Rock

911

911

911

911

Blackwater

911

911

911

911

Bunceton

911

911

911

911

Fortuna

911

911

911

911

Gilliam

911

911

911

911

High Point

911

911

911

911

Latham

911

911

911

911

Marshall Junction

911

911

911

911

Miami

911

911

911

911

Nelson

911

911

911

911

Pilot Grove

911

911

911

911

Speed

911

911

911

911

Missouri State Highway Patrol General Headquarters Troop A ........................................................................................................................................... 816-622-0800 Pettis & Saline County Troop F ........................................................................................................................................... 573-751-1000 Cooper, Morgan & Moniteau counties State of Missouri Child Abuse & Neglect Hotline ............................................................................................................ 1-800-392-3738 National Suicide Prevention Hotline ......................................................... 1-800-273-TALK (8255) Nationwide Poison Control Center ......................................................................... 1-800-222-1222 Aging Hotline & Elderly Abuse ................................................................................... 1-800-392-0210 Relay Missouri Center TTY/ASCII .............................................................................................................. Dial 7-1-1 or 1-800-735-2966 Voice ............................................................................................................................................ 1-800-735-2466 Relay Missouri Customer Service (TTY/VOICE) .......................................................................... 1-800-676-3777

This Directory is Published by: DPS Media 2630 Hwy 109 Wildwood, MO 63040

In Cooperation with: OTELCO

1

OUR HISTORY

The original part of OTELCO in Missouri, the Gilliam Telephone Company, was formed May 18, 1903, and the Marshall Junction Telephone Company was formed in May 1928. Those two companies merged in November 1932 and became Mid-Missouri Telephone Company. In 1946, Mid-Missouri Telephone Company bought the Blackwater-Arrow Rock Telephone Company, adding the Blackwater and Arrow Rock exchanges. With the vision of serving rural communities where telephone service needed upgrading, Mid-Missouri Telephone Company grew, acquiring the Nelson, Pilot Grove and Bunceton exchanges from United Telephone Co. Adding Fortuna, Speed, Latham, High Point, and Miami completed the current twelve exchanges, extending 100 miles from north to south. We introduced Internet service to our areas in March 1995, and in 2002, I-Land Internet Services was acquired. On December 21, 2004, Mid-Missouri Telephone Company became a division of OTELCO, with our name officially changing to Otelco Mid-Missouri LLC on January 1, 2012. In 2018, all companies started using the OTELCO name. Our footprint spans seven states, with specific products and services available either statewide or regionally, including Alabama, Maine, Massachusetts, Missouri, New Hampshire, Vermont, and West Virginia. For more than a century, the OTELCO family of communication companies has been providing rural communities with cutting edge technology, first with the telephone in the late 1800s, and today with traditional and digital communication technology and high-speed Internet.

Important Notice Regarding 10-Digit Dialing The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2021 . Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022 . In order for 988 to work in the 660 area code, 10-digit local dialing must first be implemented. Beginning October 24, 2021 , you must dial 10 digits (area code + telephone number) for all local calls. For more information, please visit https://www.otelco.com/?s=10+digit+dialing .

DIGIT DIALING REQUIRED FOR LOCAL CALLS

2

OUR HISTORY

Outstanding Service – We have changed in many ways to bring you cutting-edge connectivity and data services as technology has advanced at warp speed. Yet, we are also proud to say that we care for our customers the old-fashioned way. When you call OTELCO Customer Care, you’ll get a real person, located in one of our OTELCO offices, who is knowledgeable, courteous, ready to assist you or find just the right technician should you need one. We’re one team, working cohesively across all locations. We’re all ears. As important as it is for OTELCO to connect your world, it’s important that you connect with ours. Let us know what we can do to serve you better, or – even better – let us know that we’re doing a great job. Call our Customer Care Team at 1-833-OTELCO-1 (683-5261) . For more information, visit www.otelco.com . OTELCO is an Equal Opportunity Employer and complies with Executive Orders 11247 and 13496 and hereby provides notice of its compliance with F.A.R. 52-222-26, 29 C.F.R. Part 471, Appendix A to Subpart A, 41 C.F.R. 60-1.4, 41 C.F.R. 60-250.5, and 41 C.F.R. 60-741.5, which are hereby incorporated by reference. Mission Statement OTELCO brings communities, businesses and people together. We do it by bringing reliable communication, like high-speed Internet, hosted business solutions and quality residential phone service, to rural America, now spanning seven states including Missouri, Maine, Alabama, West Virginia, Vermont, Massachusetts, and New Hampshire. For 130 years, our mission has been to bring technology to communities that might otherwise be left behind. We believe that honoring our tradition means constantly innovating. That’s how we’re moving forward. Together.

We are: O ne T eam E xcellent L ocal

C ustomer Care and O utstanding Service

One Team – With operations in three distinctly different rural regions of the US, we have the benefit of broad operational knowledge and experience. A unified team, we work seamlessly between our offices in Alabama, Maine, and Missouri as if we’re in the same room. This strengthens our knowledge base for brainstorming the development of new products, and exploring ways to improve service and customer support. Excellent Local Customer Care – “Local” is an important word for us. We understand that local economic development was the catalyst toward the birth of rural telephone companies. As a local business, we also understand the important role we all play in today’s business environment. Through the products and services we provide, and through our employee volunteerism and community involvement, we strive to help strengthen the economic fabric of the communities we serve.

3

CUSTOMER INFORMATION

Repairs, Installations or Change in Service For installations, moves, removes or changes in service or billing: Dial toll-free from an OTELCO exchange . . . . . . . . . . . . . . . . . . . . . 611 Outside an OTELCO exchange, call. . . 1-833-OTELCO-1 (683-5261) To report trouble, call. . . 1-833-OTELCO-1 (683-5261) Before digging, call Dig Rite. . . . . . . . 1-800-Dig-Rite or . . . . . . . . . . . . . . . 1-800-344-7483 Office Hours Monday thru Friday 8:00 am - 5:00 pm Reporting Trouble If you have telephone equipment of your own or have wiring or jacks and do not pay maintenance for inside wiring, try this first: 1. Disconnect all telephones, cordless phones, answering machines, etc. 2. Visually check all exposed housewire for possible prob- lems and make necessary repairs. 3. Plug in phones one at a time and listen for dial tone. 4. Take your customer owned phone to another location and try it there.

If all the telephone equipment that is connected to the telephone line is rented fromOTELCOand you pay the monthly maintenance charge for inside wiring, proceed to report your telephone trouble to our toll-free number: 611 . The Telephone Company is authorized to charge a $40.00 service call if the repair technician makes a trip to your residence or business and the trouble is determined to be in your telephone equipment or wiring. Additional charges may apply. For more information about Inside Wire Maintenance, please call OTELCO toll-free, dial 611 .

Direct Distance Dialing With Direct Distance Dialing (DDD), you can dial your own station-to-station long distance calls. Dial 1 plus the area code and the number you are calling. Example for calls within the 660 area 1-660-247-2241 Example for calls outside the 660 area 1-312-258-2241

Caution: Any electronic equip- ment, such as cordless phones, should be unplugged from the telephone line during storms to avoid damage.

4

CUSTOMER INFORMATION

Directory Assistance For 660 or 816 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-411 Elsewhere in Missouri and Nationwide . . . . . . . . . . . . 1 + Area Code + 555-1212

For 800 Numbers . . . . . . . . . . . . . . . . . . . . . 1-800-555-1212

WARNING:

Lewd, Lascivious or Indecent Language over the Telephone It shall be unlawful for any person to use any word or language of a lewd, lascivious or indecent character, nature or connotation over the telephone. Any person violating these provisions shall be fined not more than five hundred dollars or imprisoned in the county jail for a period of six months, or both. Intent to Defraud It shall be unlawful for any person to obtain or attempt to obtain, by the use of any fraudulent scheme, device, means or method, telephone or telegraph service or the transmission of a message, communication by telephone or telegraph, or over the telephone or telegraph the intent to avoid payment of the lawful price, charge or toll therefore. Any person who violates any provision of this statute is guilty of a misdemeanor and upon conviction shall be punished by confinement in the county jail for not more than one year or by fine not exceeding one thousand dollars, or both such fine and confinement.

5

SERVICE AREA/LATA

Equal Access Changes in the telephone industry have made it possible for more than one long distance company to ask for your 1 + and 0 + IntraLATA long distance business. What is a LATA? A LATA is a Local Access Transport Area that divides states into regional toll calling areas (sometimes referred to as local toll areas).

•

660 AREA

TARKIO

KIRKSVILLE

• ST. JOSEPH 816

•

•

HANNIBAL

& 975 AREA

•

•

MEXICO

MOBERLY

• KANSAS CITY

•

314 AREA

BOONEVILLE

636 AREA

COLUMBIA

•

•

WARRENSBURG

•

HERMANN

•

ST. LOUIS

•

SEDALIA

•

• • • •

CLARKSBURG

UNION

JEFFERSON CITY

CALIFORNIA

BELLA

573 AREA

•

•

•

PARK HILLS

ROLLA

•

RICH HILL

•

RICHLAND

•

•

LEBANON

NEVADA

SALEM

•

CAPE GIRARDEAU

417 AREA

•

SIKESTON

•

SPRINGFIELD

Jefferson City-

•

•

POPLAR BLUFF

•

JOPLIN

Columbia

•

Kansas City

CABOOL

BERNIE

LATA

LATA

PARMA

•

•

KENNETT

STEELE

•

There are a number of companies that are willing to carry your IntraLATA and InterLATA calls. It is up to you to make a comparison of companies and their rate plans. You may decide you want the same company to handle all of your toll calls or you may find one company has a better plan to handle your IntraLATA calls and another com- pany has better rates for your InterLATA calls. When you have selected the best calling plan for you, call the long distance company’s 800 num- ber to start service. You must also call OTELCO to set up the IntraLATA and InterLATA carrier on your account. After you make your initial selec- tion of an IntraLATA and InterLATA toll company, you can make changes of these toll carriers in the future; however, changing the IntraLATA or InterLATA carrier will result in a charge for each switch of carriers you make. What are Interstate Calls? Interstate calls (sometimes referred to as State- to-State calls) are calls to another state. Some long distance companies have separate calling plans for Interstate or State-to-State calls.

St. Louis

LATA

Springfield

LATA

What is IntraLATA? IntraLATA long distance calls are those made to locations outside of your home exchange, but within the LATA (see map for further explana- tion). These calls are sometimes referred to as “local toll.” What is InterLATA? InterLATA long distance calls are those calls made outside of your LATA (refer to map) but within the state.

6

TELEPHONE RATES

Calls to and from any of OTELCO’s twelve exchanges – Arrow Rock, Blackwater, Bunceton, Fortuna, Gilliam, High Point, Latham, Marshall Junction, Miami, Nelson, Pilot Grove, and Speed – are local calling and are included in local rates. 900 Number Blocking is available at No Charge and prevents 900 calls from being dialed on your phone.

Phone Feature Bundles

One Company. One Bill. One Terrific Value! You Pick the Bundle! You Save Money Bundle Up! with Bundles

PACKAGES INCLUDE:

• UNLIMITED • TOTAL PACKAGE XT5 • TOTAL PACKAGE XT10

• TOTAL PACKAGE XT25 • TOTAL PACKAGE XT50 • TOTAL PACKAGE XT75

The Unlimited package will include one local service line with caller ID name/number, voice mail, call waiting ID, call forwarding, three-way calling, speed calling and unlimited long distance calling. The Total Packages will include one local service line with DSL speed list- ed, caller ID name/number, voice mail, call waiting ID, call forwarding, three-way calling, speed calling, and unlimited long distance calling. Customers must have an Unlimited package to add the Unlimited Add-A-Line package to additional lines.

1-833-OTELCO-1 (683-5261) or 611 toll-free

Call for prices.

7

PHONE FEATURES

Phone Features

OTELCO Broadband Services DSL 5.0 Mbps . . . . . . . . . . . . . . . . . . . $29.95 DSL 10.0 Mbps . . . . . . . . . . . . . . . . . . $39.95 DSL 25.0 Mbps . . . . . . . . . . . . . . . . . . $44.95 DSL 50.0 Mbps . . . . . . . . . . . . . . . . . . $49.95 DSL 75.0 Mbps . . . . . . . . . . . . . . . . . . $54.95 SecureIT Plus Online Backup . . . . . . . .$7.95 SecureIT Plus Computer Protection . . .$7.95 OTELCO understands your need to communi- cate faster and more efficiently. That is why we are proud to offer you choices for high-speed Internet access.

Monthly Rate Per Line

Call Waiting , includes Cancel Call Waiting . . . . . . . . . . . . . . . . $2.50 Call Waiting ID . . . . . . . . . . . . . . . . . . . . . $1.95 Call Forwarding , includes Remote Access to Call Forwarding . . . . . . . . . . . . . . . . . . . $3.00 Call Forwarding Busy . . . . . . . . . . . . . . . $1.50 Call Forwarding No Answer . . . . . . . . . . $1.50 Both Call Forwarding Busy & No Answer . . . . . . . . . . . . . . . . . . . . . . $2.00 Three-Way Calling . . . . . . . . . . . . . . . . . . $2.50 Speed Calling 8 . . . . . . . . . . . . . . . . . . . . $2.00 Speed Calling 30 . . . . . . . . . . . . . . . . . . . $3.50 Distinctive Ringing per Directory Number . . . . . . . . . . . . . . $3.50 Caller ID Name & Number . . . . . . . . . . . $3.95 Call Return . . . . . . . . . . . . . . . . . . . . . . . . $3.50 Repeat Dialing . . . . . . . . . . . . . . . . . . . . . $3.50 Selective Distinctive Ringing . . . . . . . . . $3.50 Selective Call Acceptance . . . . . . . . . . . $3.50 Selective Call Forwarding . . . . . . . . . . . $3.50 Selective Call Rejection . . . . . . . . . . . . . $3.50 Anonymous Call Rejection . . . . . . . . . . . $3.50 Customer Originated Trace , per activation. . . . . . . . . . . . . . . . . . . . . $3.50 Toll Restriction . . . . . . . . . . . . . . . . . . . . $6.00 Voice Mail Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . $5.95 Deluxe . . . . . . . . . . . . . . . . . . . . . . . . . . $6.95 Includes Voice Mail to email OTELCO International Long Distance* . $4.00 OTELCO Toll-Free Service* . . . . . . . . . . $5.00 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . $2.00 Reminder . . . . . . . . . . . . . . . . . . . . . . . . . $2.00 Sim Ring (Find Me Follow Me) . . . . . . . . $4.95

DSL will change your concept of what the Internet is all about! Download at speeds that will blow your modem out of the water! Many recent upgrades by OTELCO mean Broadband may be available to you at speeds faster than ever – up to 75.0 Mbps! To find out if DSL is available in your area, call OTELCO at 611 . * Sold with nationwide long distance plan. Taxes and surcharges extra, call for details. Some restrictions apply. Pricing is subject to change pending determination by the Missouri Public Service Commission. Federal End User charges, as well as state and local taxes, apply.

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PHONE FEATURES

Phone Features Manage your phone with easy phone features from OTELCO. If you have any questions about the ser- vices listed here, please call OTELCO’s business office toll-free by simply dialing 611 . The switchhook is the button that hangs up the telephone. The “*” symbol denotes the “star” key on your telephone.

Call Waiting No need to worry about missing important calls while you are on the line. When using your phone, CALL WAITING signals you with a spe- cial tone telling you another caller is trying to reach you. Using your telephone, you can then switch between callers.

To turn off CALL WAITING: 1. Before you make your call, pick up the phone, and press *70 . Don’t hang up. 2. Wait for the dial tone, and make your call. CALL WAITING is off for that call only. 3. CALL WAITING is on again after you hang up. To cancel CALL WAITING when using THREE-WAY CALLING: 1. During an ongoing call, depress and release the receiver button or “Flash” button for 1 second. 2. Enter *70 . You’ll hear two beeps and be automatically reconnected to your call. Call Waiting ID CALL WAITING ID takes CALLER ID and CALL WAITING one step further! Now, with CALL WAITING ID, the CALL WAITING “beep” turns

Options when you hear a CALL WAITING tone: 1. Hang up. This ends your first call. The phone will ring and when you pick it up you are connected to the second call. 2. Depress the switchhook (the button that hangs up the telephone) for 1 second and release or press the “Flash” button. Your first call is put on “hold” and you are connected to the second caller. You can alternate between calls each time you depress and release the receiver button for 1 second. Each conversation is private. 3. Ignore the CALL WAITING tone. Keep talking to your first caller. The second caller will not interrupt you, but will hear normal ringing as if you are not available to answer the phone. If you subscribe to VOICE MAIL, the second caller automatically forwards to your VOICE MAIL after 4 rings. See VOICE MAIL for more information. 4. If you want tomake a call without being inter- rupted, turn off CALL WAITING temporarily.

into a name and number. So you choose to take the call now or return it later – without interrupting the call you’re already on. Note: CALL WAITING with CALLER ID equipment is

required. Customers must be a subscriber to CALL WAITING and CALLER

ID to use this service. Imagine your options with CALL WAITING ID: • Take the new call. • Let the call automatically forward to your VOICE MAIL. • Add the caller to your current conversation with THREE-WAY CALLING. • Return the call using CALL RETURN.

9

PHONE FEATURES

Call Forwarding Expecting a call? Don’t have time to wait around? Forward your calls to another num- ber with CALL FORWARDING. It’s great for the business person who wants to catch after-hours calls at home or for anyone on the go who does not want to miss an important call. With REMOTE CALL FORWARDING, you can turn the service on or off or change the number your calls are forwarded to from any touch-tone phone. SELECTIVE CALL FORWARDING allows you to forward only the calls you choose. Select up to 10 directory numbers to be automatically for- warded. All other numbers will not forward. CALL FORWARD-BUSY and CALL FORWARD- NO ANSWER allow you to send calls to a different telephone number if your line is busy or if the call is not answered after a designated number of rings.

To cancel CALL FORWARDING: 1. Pick up the phone and listen for the dial tone. 2. Enter *73 . 3. Wait for the confirmation tone. To use REMOTE CALL FORWARDING: 1. Pick up the phone and listen for the dial tone. 2. Enter the access directory number 660- Your Prefix-9000. Wait for special tone. 3. Enter the phone number associated with your subscription followed by # . This is the number from which you will be forwarding calls. 4. Enter your personal identification number (PIN) and wait for special tone. 5. Follow the instructions. To use SELECTIVE CALL FORWARDING: To turn on, off, establish, add or remove numbers from your SELECTIVE CALL FORWARD list: 1. Pick up the phone and listen for dial tone. 2. Enter *63 and follow the instructions. To use CALL FORWARD-BUSY: 1. Pick up the phone and listen for the dial tone. 2. Enter *90 . 3. Listen for second dial tone. 4. Enter telephone number where you want your calls forwarded. 5. Follow step 4 under “To use CALL FORWARDING.”

To use CALL FORWARDING: 1. Pick up the phone and listen for the dial tone. 2. Enter *72 . 3. Listen for dial tone. Enter the 1 + 10-digit telephone number you wish your calls to be forwarded to, followed by # . (Subscribers to SPEED CALLING 8 or 30 may enter their one- or two-digit codes, followed by # .) 4. If the call is answered, CALL FORWARDING is in effect. If the call is not answered, hang up and within 2 minutes repeat steps 1, 2 and 3. When CALL FORWARDING is in effect, you will hear a confirmation tone.

10

PHONE FEATURES

Call Forwarding (continued) To turn off CALL FORWARD-BUSY: 1. Pick up the phone and listen for dial tone. 2. Enter *91 . 3. Listen for two tones, then hang up. To use CALL FORWARD-NO ANSWER: 1. Pick up the phone and listen for dial tone. 2. Enter *92 . 3. Listen for second dial tone. 4. Enter number of rings (2-9) to be allowed before the call is forwarded. 5. Enter telephone number where you want your calls forwarded. 6. Follow step 4 under “To use CALL FORWARDING.” To turn off CALL FORWARD-NO ANSWER: 1. Pick up the phone and listen for dial tone. 2. Enter *93 . 3. Listen for two tones, then hang up.

add to the conversation. When that person answers you can talk privately before adding the first person back into the conversation. 3. Press the switchhook or “flash” button for one second to add the first person. Now all three people will be on the line at one time. 4. To disconnect either call, ask one person to hang up. You can then continue the conversation with the remaining person. 5. When you hang up, all callers will be disconnected.

Speed Calling SPEED CALLING lets you reach fre- quently called num- bers quickly and accurately, just by pressing one or two digits. And it works

from every phone. Choose a small list of eight speed calling numbers with SPEED CALLING 8 or a longer list of speed calling numbers with SPEED CALLING 30. To set up SPEED CALLING 8 or 30: 1. Establish a list of names and phone num- bers of each person to whom you want to assign a SPEED CALLING code. Assign a separate SPEED CALLING code for each phone number. • SPEED CALLING 8 (Assign Numbers 2-9) • SPEED CALLING 30 (Assign Numbers 20-49) 2. Lift the receiver and listen for dial tone. Enter *74 for SPEED CALLING 8 or *75 for SPEED CALLING 30. 3. Wait for dial tone and enter one of the SPEED CALLING codes assigned in Step 1. 4. Now, immediately enter the phone number for the SPEED CALLING code (include a “1” plus area code if it’s a long distance number). 5. Enter the # key. 6. Listen for the confirmation tone that confirms your entry.

Three-Way Calling Add the convenience of talking to two different people – in two different places – at one time with THREE-WAY CALLING. Whether it’s local or long distance, THREE-WAY CALLING can bring you all together. To use THREE-WAY CALLING: 1. Call the first person. Place that person on “hold” by pressing the switchhook for one second (some phones have a “flash” button you should use instead of the switchhook). 2. Wait for the dial tone and enter the tele- phone number of the person you want to

11

PHONE FEATURES

Speed Calling (continued) To use SPEED CALLING 8 or 30:

Caller ID CALLER ID identifies most callers by displaying their name and phone number on special display equipment (sold separately). Most displays give the date and time each call was received. CALLER ID lists the names and numbers of callers and can even enhance your VOICE MAIL service by storing most names and numbers, even if the caller didn’t leave a message! To use CALLER ID BLOCK: Whether or not you subscribe to CALLER ID, your phone number will appear to the person you are calling if they subscribe to CALLER ID. Non-published and/or unlisted name and num- ber information will appear on CALLER ID dis- play units. To prevent your number from being displayed, follow steps 1 and 2 before each call. 1. Enter *67 . 2. Enter the phone number. The person receiving your blocked call will see the word

Simply pick up the phone and enter the SPEED CALLING code assigned to the number you want to call and press # key.

“ANONYMOUS” or “PRIVATE” on their CALLER ID display.

Selective Distinctive Ringing Know who is calling just by the sound of the ring with SELECTIVE DISTINCTIVE RINGING. Choose up to 10 telephone numbers and know who is calling by the distinctive ringing pattern. Customers with CALL WAITING will hear a distinctive CALL WAITING tone when a caller on the SELECTIVE DISTINCTIVE RINGING is trying to reach them. To use DISTINCTIVE RINGING: 1. Enter *61 . 2. Follow the recorded instructions. Distinctive Ringing This feature gives you another telephone number which when called will ring in a different DISTINCTIVE RING. Works great if you have chil- dren who receive many calls. You know before you answer the phone who the call is for! This fea- ture will also give you a distinctive CALL WAITING tone if you also subscribe to CALL WAITING.

NOTE: CALLER ID is not available in all areas and on all calls. Calls made from some wireless phones, and areas not equipped for CALLER ID, or calls that are blocked, made via an oper-

ator or calling card will not be displayed. Display equip- ment required.

Call Return Miss that call? CALL RETURN automatically connects you to the number of the last call you received – even when you don’t know your call- er’s name and number.

12

PHONE FEATURES

Call Return (continued) To turn on CALL RETURN: 1. Enter *69 (dial 1169).

• Pick up the phone, and the number you were calling back will ring. • If you don’t pick up the phone, the special ring will repeat two more times. • If the busy number and your number are not both available within 30 minutes, REPEAT DIALING automatically turns off. To turn off REPEAT DIALING: 1. Pick up the phone and listen for dial tone. 2. Enter *86 . Selective Call Acceptance Choose up to 10 phone numbers that will be accepted. All other incoming callers will hear a pre-recorded announcement that the called party is not presently accepting calls. And you don’t hear a thing...your phone doesn’t even ring. To turn on, off, establish, add or remove numbers from your SELECTIVE CALL REJECTION list: 1. Enter *60 . 2. Follow the instructions.

2. The telephone number of the last call you received will be automatically called back. 3. If the number is busy, hang up. When the number is no longer busy, you’ll hear a special ring. Pick up the phone, and the number you are calling back will ring. If you don’t pick up the phone, the special ring will repeat two more times. If the busy number and your number are not both available within 30 minutes, CALL RETURN automatically turns off. To turn off CALL RETURN: 1. Pick up the phone and listen for dial tone. 2. Enter *89 .

Repeat Dialing Let REPEAT DIALING automatically redial busy or unanswered numbers for you. REPEATDIALING keeps trying the number for up to 30 minutes, so you can go on about your business. No need to sit there and push your “redial” button each time – just enter *66 once. To use REPEAT DIALING: 1. After making a call, or receiving a busy signal, hang up. 2. Pick up the phone and enter *66 . 3. The phone number of the last call you tried to place will be called back. 4. REPEAT DIALING will continue trying the number for 30 minutes. 5. When the busy number and your number are both available, you will hear a special ring.

Anonymous Call Rejection When someone calls you, and they choose to have their Caller Name and Number blocked (i.e. they don’t want you to know who is calling), this feature will automatically forward them to a pre-recorded message informing them you do not receive blocked calls. To turn on ANONYMOUS CALL REJECTION: 1. Enter *77 . To turn off ANONYMOUS CALL REJECTION: 1. Enter *87 .

13

PHONE FEATURES

Call Trace Disturbing calls can be traced with CALL TRACE. With CALL TRACE, the phone number, time and date of the last call you received are automatically recorded on telephone company equipment. This information is only provided to OTELCO security and the appropriate law enforcement agency if you decide to file a com- plaint. Voice Mail VOICE MAIL is easy to use, private and reliable. With no equipment to buy or clutter your desk, VOICE MAIL answers your call if you are not home, on the phone or online. When you are unable to take the call, callers are forwarded to your VOICE MAIL where they can leave a message for you. Best of all, your VOICE MAIL messages can be retrieved anytime, anywhere, from any touch- tone phone. Customize your VOICE MAIL ser- vice with a mailbox for each family member or employee. Each message is stored and can be retrieved privately and reliably. Choose the VOICE MAIL package that’s right for you. BASIC VOICE MAIL • Personalized 1 minute greeting. • Played messages retained for 14 days. ENHANCED VOICE MAIL • Personalized 1 minute greeting. • Played messages retained for 14 days. • Find Me Follow Me with web portal online management.

• VOICE MAIL to email – receive VOICE MAIL messages in your email. Upgrade your OTELCO Bundle with Enhanced Voice Mail for only $2.00/month. Announcement Only • Record a customized announcement for your callers. Callers may not leave messages, but can receive valuable infor- mation. Great for schools, athletic asso- ciations and churches. To retrieve your VOICE MAIL messages: From your own touch-tone phone: 1. Enter *99 . 2. Enter your 4-digit PIN when prompted. 2. Enter your 10-digit telephone number. 3. Enter your 4-digit PIN when prompted. 4. Follow the voice instructions. Toll Restriction See unwanted long distance calls on your bill? Do you have visitors, roommates or children you do not want making long distance calls? Then you need TOLL RESTRICTION. This service allows you to restrict long distance calls from being made on your line. TOLL RESTRICTION options: Basic Restriction • No 1 + long distance calls can be made. • Caller is able to make 911 emergency calls. Basic Restriction with PIN • All 1 + long distance calls are restricted. • User may enter 4-digit PIN code to bypass restriction and make 1 + long distance calls. • Caller is able to make 911 emergency calls. To use BASIC RESTRICTION with PIN: 1. Enter *94 . 2. Enter 4-digit PIN code. 3. Listen for dial tone. 4. Enter the 1 + long distance telephone number. 3. Follow the voice instructions. From any other touch-tone phone: 1. Call 660-834-6246 .

14

PHONE FEATURES

Do Not Disturb Allows subscriber to block the line temporar- ily to prevent incoming calls. When DND is enabled, caller hears “We’re sorry, the per- son you are calling is not accepting calls.” If subscriber also has voice mail on the line, caller will automatically be forwarded to voice mail and

Find Me/Follow Me Allows subscriber to specify a list of numbers to call and rings in a sequence, or several numbers can be rung simultaneously until one of them is answered.

the phone will not ring. • To enable, enter *78 . • To disable, enter *79 . Reminder

Allows subscriber to schedule reminder calls either once or at regular intervals (for example, daily or weekly). When the reminder service calls the subscriber the recording says, “This is your reminder call” and hangs up. • To disable all reminders, enter *311 . • To disable the reminder you want to cancel by the time entered previously, enter *312 . • To repeat the list of reminder calls, enter *313 .

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INTERNET SERVICES

OTELCO Internet Technology. Tradition. Together. • FREE ACTIVATION (some restrictions apply). • Expert 24/7 Tech Support. High-Speed Options • DSL – download at speeds that will change your concept of what the Internet is all about. • Fixed Wireless Broadband – call for details. Lots of EXTRAS: • i-Sell – Mid-Missouri’s largest free online classified ads. OTELCO subscribers get exclusive free listings! • Webmail – easy web access to your OTELCO email from anywhere in the world. • OTELCO Local – view and post community events. Optional features (additional charges apply): • Online Security Suite – powered by Secure IT Plus – fully automated and guaranteed computer spyware and virus protection. Includes parental controls. • Online Backup – powered by SecureIT Plus – fully automated backup for files, photos, videos and more. • Business Email and Website Hosting – let OTELCO work with your business to make the most of online opportunities.

Nationwide Long Distance Long distance from OTELCO is easier and more affordable than ever! Here’s What You’ll Love About OTELCO Nationwide Long Distance • Nationwide long distance calling 24/7 any- where in the Continental United States. • Requires no additional numbers or symbols to enter to complete the call. • Is billed on your OTELCO phone bill. • Delivered by OTELCO’s high quality and reliable network. Saves you money each and every month! Want to call internationally? Ask about OTELCO International Long Distance. A toll-free line is great for business and makes calling home convenient for students and family. Ask about OTELCO Toll-Free Service. Bundle OTELCO Nationwide Long Distance with local service and all the calling features you love for an amazing low monthly price! Call 1-833-OTELCO-1 (683-5261) for more information. Taxes and surcharges extra. A Preferred Interchange Carrier (PIC) charge may apply to the first bill. Domestic nationwide long distance only. Other plans available: OTELCO International and OTELCO 800# Service plans. Available for residential and business customers. Call for details. Call 1-833-OTELCO-1 (683-5261) . In some instances Caller ID service may not be transmitted to called party.

www.otelco.com Call Today! 1-833-OTELCO-1 (683-5261)

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TIME ZONES, AREA CODES & ZIP CODES

Arrow Rock . . . . . . . .65320 Barnett. . . . . . . . . . . .65011 Blackwater. . . . . . . . .65322 Boonville . . . . . . . . . .65233 Bunceton . . . . . . . . . .65237 *California . . . . . . . . .65018 Centertown . . . . . . . .65023 Clarksburg. . . . . . . . .65025 *Columbia . . . . . . . . .65201 Fayette. . . . . . . . . . . .65248 Florence. . . . . . . . . . .65329 Fortuna . . . . . . . . . . .65034 Franklin . . . . . . . . . . .65250 Gilliam . . . . . . . . . . . .65330 Glasgow . . . . . . . . . .65254

High Point . . . . . . . . .65042 Houstonia . . . . . . . . .65333 Hughesville . . . . . . . .65334 Jamestown . . . . . . . .65046 *Jefferson City. . . . . .65101 Latham . . . . . . . . . . .65050 Malta Bend . . . . . . . .65339 Marshall . . . . . . . . . . .65340 McGirk. . . . . . . . . . . .65055 Miami. . . . . . . . . . . . .65344 Nelson . . . . . . . . . . . .65347 New Franklin . . . . . . .65274 Otterville . . . . . . . . . .65348 Pilot Grove. . . . . . . . .65276 Prairie Home . . . . . . .65068

Russellville. . . . . . . . .65074 *Sedalia . . . . . . . . . . .65301 Slater . . . . . . . . . . . . .65349 Smithton . . . . . . . . . .65350 Sweet Springs . . . . . .65351 Syracuse . . . . . . . . . .65354 Tipton . . . . . . . . . . . .65081 Versailles . . . . . . . . . .65084 Wooldridge . . . . . . . .65287 *Towns that have more than one ZIP code. See your U.S. Postal Service for additional information.

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COUNTY OFFICES

OFFICERS

COOPER COUNTY

MONITEAU

MORGAN COUNTY

PETTIS

SALINE COUNTY

COUNTY

COUNTY

Assessor

660-882-2646

573-796-4637

573-378-5459

660-826-5000 ext 920

660-886-3111

Circuit Clerk

660-882-2232

573-796-2071

573-378-4413

660-826-5000 ext 926

660-886-2300

Collector’s Office County Clerk County Health Dept. Circuit Court Magistrate Court

660-882-2584

573-796-4521

573-378-5370

660-826-5000 ext 921

660-886-5104

660-882-2114

573-796-4661

573-378-5436

660-826-5000 ext 918

660-886-3331

660-882-2626

573-796-3412

573-378-5438

660-827-1130

660-886-3434

660-882-2232 660-882-5604 660-882-5604

573-796-2071 573-796-2814 573-796-4671

573-378-4235 573-378-4235 573-378-4235

660-826-5000 ext 924

660-886-2300 660-886-6988 660-886-8808

660-826-4699

Probate Court

660-826-5000 ext 470

Recorder of

660-882-2232

573-796-2071

573-378-4029

660-826-5000 ext 922

660-886-2677

Deeds Sheriff’s Office

660-882-2771 660-882-2771

573-796-2525 573-796-2531

573-378-5481 573-378-4463

660-827-0052 660-827-0052

660-886-5511 660-886-5511

County Jail

County

660-882-2228

573-796-2213

573-378-4644

660-826-5000 ext 490

660-886-7777

Commission Juvenile Officer

660-882-7472

573-369-2312

573-369-2312

660-827-1062

660-886-8870

Prosecuting

660-882-7577

573-796-3220

573-378-4694

660-827-5000 ext 925

660-886-9608

Attorney County Treasurer

660-882-2114

573-796-4608

573-378-4404

660-827-5000 ext 408

660-886-3636

Extra Directories Need an extra OTELCO directory? Extra directories can be mailed to you. Call our office at 833-OTELCO-1 (683-5261) .

Call Before Digging To Locate Any Underground Utilities.

or 811

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ARROW ROCK WELCOMES YOU

L EW I S & C L A R K

T R A I L O F

D I S C O V E RY

´ P I E R R E A F L E C H E H I K I NG T R A I L

L EW I S & C L A R K

T R A I L O F

D I S C O V E RY

A R R OW R O C K F E R RY S I T E

P I CN I C

S H E LT E R

PA R K I NG

AND T H E R I V E R MA R K E R

A R R OW R O C K R I V E R L AND I NG T R A I L

A R R OW R O C K

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20

8 S T R E E T 7 S T R E E T 6 S T R E E T 5 S T R E E T 4 S T R E E T 3 S T R E E T 1 S T R E E T MO R GAN S T 2 S T R E E T 6 9 10 11 17

D I GG I NG S MA R K E R

GOD S E Y ’ S

S T ON E

B R I DG E

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WA L K I NG T R A I L S

S H R O Y E R G R AV E S I T E

LY C E UM

T H E AT R E

A R R OW R O C K H I S T O R I C MA R K E R 12

B I G

T E N T

S P R I NG

13

C AMP G R OUND

19

R E S T R O O M S

16

BOA R DWA L K GUIDED TRAM TOURS J . HU S T ON TAV E RN

´ P I E R R E A F L E C H E H I K I NG T R A I L

A

A

22

1

14

M I S S OU R I R I V E R B I R D

OB S E R VAT O RY

3

PA R K I NG

R E S T R O O M S

CENTER & MUSEUM

VI S I TOR ’ S

2

8

4

VAN BU R E N S T

7

MA I N S T

22

H I GH S T

5

12 Academy Boarding House 13 J. Huston Tavern 14 Courthouse

15 Lawless Farmstead

16 Boardwalk Storefronts 17 Lyceum Theatre 18 Calaboose 19 Big Spring

20 Arrow Rock Ferry Site 21 Wagon Ruts on the Santa Fe Trail 22 Arrow Rock State Historic Site

O L D

S C HOO L HOU S E

15

4 1

21

8 John P. Sites Gunsmith Shop and John P. Sites House

Historic Sites 1 Shelby Log Cabin 2 Masonic Lodge and Craft Shop 3 I.O.O.F. Lodge Hall and Print Shop Museum 4 Miller-Bradford House

5 Christian Church (historic) 6 Brown’s Chapel (historic) 7 Black History Museum, Brown Lodge

9 Dr. John Sappington Museum 10 George Caleb Bingham House 11 Dr. Matthew Hall House

V I L L A G E

E N T R A N C E

T T

Visit www.arrowrock.org

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BLACKWATER

Blackwater Blackwater, population 199, is located 3 miles north of I-70 exit 89 on Rt. K or 3 miles south of Hwy. 41 on Rt. K. We look forward to your visit. Check out our website at www.blackwaterpreservation society.org .

34

Blackwater River

38

RR Ave.

1

27

32 33

Trigg

26

2

Ave.

25

3

24

30

4

28

23

29

5

See

Scott

22

14 13

6

11

Inset

36 Dodderidge

Hwy “K” Park Ave.

12

21

7

20

Trigg Ave.

Main/Hwy “K”

Scott

31 37

19

35

8

18

17

9

INSET: Business Block

16

10 15

Davis

Fray St.

Fray St.

22. Bashful Boutique 23. Pressure City Washing Equipment (573) 873-4326 24. Just Junk 25. (Room for Hotel) 26. Iron Horse Restaurant 27. Iron Horse Hotel (660) 846-2011 28. Replica of 1887 Mo Pacific Depot 29. Blackwater Calaboose

1. U.S. Post Office 2. BT Hero House (239) 243-8498 3. Blackwater Treasures (660) 831-4445 4. Kimberly’s Place (660) 846-2220 5. Turley Apt. (660) 888-2300 6. The Hollow (660) 888-9090 (Also affiliated with Wildcliff Weddings and Events) 10. J & L Things That Were (660) 846-2232 11. Mid-MO Museum of Telephone Pioneers Free display of Harold Jones’ collection of memorabilia 12. Schuster Insurance (660) 846-2521 13. Citizens Community Bank (660) 846-2100 14. Full Size Windmill Over well which once served the town’s water needs 15. Private Residence 7. Roots Garage (empty) 8. Chouteau Gardens 9. Blackwater Country Store (660) 846-2400 The Vault Reflexology (660) 621-4792

1902 jail replica complete with locally-made double bunk cell 30. Prairie Lawn School (antique shop) 31. Osage Indian Carving 32. West End Community Theatre Plays, Milne’s Ragtime Concert, info: (660) 888-2300 33. Blackwater RII School K - 8 (660) 846-2461 34. Park and School Ball Field 35. River Valley Church of Christ 36. Blackwater Church of Christ 37. Hero’s Park Memorial to Veterans of all wars 38. McMahan-Fray Cemetery

Still has Bunny Bread logo on the side of the building

16. Empty Building 17. City Hall (660) 846-4411 18. Mimosa Alley Walkway/Rest Area 19. Travis Fenical Agri Service (660) 537-2255

20. Empty Building 21. Empty Building

Mid-Missouri Museum of Telephone Pioneers

West End Community Theatre

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RIGHTS AND RESPONSIBILITIES

Rights and Responsibilities of OTELCO and Our Customers OTELCO will issue a bill the first day of each month. It will outline your toll calls, separated between carriers, local service charges and federal, state and local taxes. Payment will be due upon receipt, and will become delinquent on the 6th day of the following month. In the event your bill becomes delinquent, a ten-day notice will be sent before disconnecting your service. A restoral service charge will be applied if your service is disconnected.

Commission without the need of legal assis- tance. The Commission’s office is located at: Governor Office Building, 200 Madison St., P.O. Box 360, Jefferson City, MO 65102, and their toll-free number is 800-392-4211 . Also, the Missouri Public Counsel, representing the public before the Public Service Commission, has an office at Governor Office Building, Suite 650, 200 Madison St., Jefferson City, MO 65102. The Public Counsel’s telephone number is 573-751-4857 or 866-922-2959 , and mailing address is P.O. Box 2230, Jefferson City, MO 65102. Missouri Attorney General’s Office: 800-392-8222 .

In the event your bill becomes delinquent when a member of your family has a medical emergency requiring the continuance of your telephone ser- vice, please call the business office and we may continue your telephone service during such an emergency for up to 21 days. Our business office number is 1-833-OTELCO-1 (683-5261) or toll-free 611 . Our business office is open from 8:00 a.m. to 5:00 p.m., Monday thru Friday, closed on most major holidays. This telephone company is regulated by the Missouri Public Service Commission, and you can make an informal complaint in writing or by telephone or personal appearance to the

Incorrect Directory Listings The vast majority of all directory listings are correct. But, as with any job of this size, some errors are bound to occur. If your listing in the directory is incorrect, it cannot be changed until the next edition of the directory is issued. In the meantime, we can make sure the listing is correct in Directory Assistance records. Your service representative will be happy to help.

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LIFELINE

Yes, you can afford telephone and Internet service... ...and We can show you how! LIFELINE Low-Income Assistance Program for Telecommunications Service Federal and state lawmakers believe that every person in America should have access to quality, affordable telecommunications service. In fact, they’ve created a system to do just that. Lifeline provides a reduction of the monthly telephone or Internet access charges for any eligible low income or disabled customer or dependent residing in the customer’s household. The reduction applies to a single telephone line or broadband Internet access service. Broadband Internet access service must be at minimum speeds of 25M downstream and 3M upstream in areas where those speeds are available, with a minimum usage allowance of 150GB. Eligibility If you or a dependent in your household participates in one of the programs listed below, then you may be eligible for Lifeline support. The subscriber or dependent in the household must show proof of participation in at least one of these assistance programs in order for the household to receive Lifeline support: • Missouri HealthNet (Medicaid) • Supplemental Nutrition Assistance Program (SNAP) - formerly known as Food Stamps • Supplemental Security Income (SSI) • Federal Public Housing Assistance (Section 8 - FPHA) • Veterans Pension or Survivors Pension • Income, as defined in 47 C.F.R. section 54.400(f), is at or below 135% of the federal poverty guidelines Restrictions • Lifeline is a government benefit program. • Only eligible households may subscribe. • Lifeline benefit is limited to one per household. • Subscribers willfully making false statements to obtain the Lifeline benefit can be punished by fine or imprisonment, or be barred from the Lifeline program. You can apply with the National Verifier through a service provider, by mail, or online using the consumer portal at CheckLifeline.org . OTELCO 215 Roe Street, P.O. Box 38 Pilot Grove, MO 65276 1-833-OTELCO-1 (683-5261)

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DISABILITY ACCESSIBILITY

Accessibility Information OTELCO works with its customers who are hearing, vision, or speech impaired, or have mobility or cognitive impairments, or other disabilities, to ensure that their individu- al telecommunications needs are met. If you have a disability that may inhibit access to an OTELCO service offering, please call our office at 611 from your OTELCO phone line or 1-833-OTELCO-1 (683-5261) and one of our customer service representatives will assist you. Relay Missouri is a service that provides full tele- phone accessibility to people who are deaf, hard of hearing, deaf-blind, and speech disabled. You can use Relay Missouri to make telephone calls to family, businesses, or anyone in the world who has a phone. The service is available for anyone to use 24 hours a day, 7 days a week, 365 days a year at no charge. The operator voices every- thing you type and types everything you say. All Relay Missouri calls are strictly private and no records of any conversations are maintained. For more information, visit the Relay Missouri website at www.relaymissouri.com. What is 7-1-1 Relay Missouri Service?

711 is not an emergency number and should not be confused with 911 . Dial 711 or use these toll free Missouri Relay numbers: TTY/ASCII . . . . . . . Dial 711 or 1-800-735-2966 Voice . . . . . . . . . . . . . . . . . . . . 1-800-735-2460 Relay Missouri Customer Service (TTY/VOICE) . . . . . . . . . . . . . . 1-800-676-3777

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