Your whole family can enjoy reliable Internet and Internet security services with Dobson DSL Solutions. Plus receive one easy bill for both Internet and phone services, saving you time and money.
Give us a call or visit us online for more details. 964-8600 or www.dobsonteleco.com
ON THE COVER “Entering Antelope Hills Ranch” by Gary Leddy Gary’s childhood was spent in western Oklahoma by the Canadian River. He graduated from Southwestern State University in Weatherford, Oklahoma with a B. A. degree in art. After serving in the army Gary continued his art studies at the Institute Allende, San Miguel de Allende, Mexico. There he received his M. F. A. degree in painting with a minor in sculpture. Living on his working ranch gives Gary first hand opportunity to witness the wonders of man, animals and wildlife. In his art he enjoys creating fluid movement with welded steel. He has won several awards including a Silver Medal from the National Sculpture Society in New York. Prominent people throughout the United States and Canada have procured Gary’s paintings and sculptures, such as former president Lyndon B. Johnson and former Governor, Henry Bellmon. From New York to San Francisco, Florida to Canada, Gary’s artistic talents are on exhibition in universities, galleries, bank lobbies and municipal buildings. For more information on Gary, please visit www.westernartist-gleddy.com.
Dobson Telephone Company, Inc. Emergency Calls Emergency Non-Emergency Oklahoma, Cleveland,
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Lincoln and Pottawatomie Counties ......... 911 McLoud Fire Department .........................911 McLoud Police Department......................911 County Sheriffs Cleveland County/Norman ...................... 911 Lincoln County/Chandler ........................ 911 Oklahoma County/Oklahoma City ............ 911 Pottawatomie County/Shawnee ............... 911
Safety Center-Jail ........................................................... 273-0043 State Highway Patrol.............................................................425-2043 State Government Offices Governor’s Office ..............................................................1-405-521-2342 State Senate ....................................................................1-405-524-0126 House of Representatives..................................................1-405-521-2711 Insurance Commissioner ...................................................1-405-521-2991 Attorney General...............................................................1-405-521-2029 Oklahoma Corporation Commission ....................................1-800-522-8154 State Health Department ..................................................1-405-271-5600 Tourism and Recreation ....................................................1-800-652-6552 Before You Dig – Call OKIE ....................................811 or 1-800-522-6543 Federal Bureau of Investigation, Oklahoma City ..................1-405-290-7770 U.S. Secret Service, Oklahoma City ...................................1-405-272-0630 Oklahoma Poison Control Center........................................1-405-271-5454 Oklahoma Bureau of Narcotics, and Dangerous Drug Control....1-405-521-2885 Missing Persons Nationwide, Inc .......................................1-800-843-5678 Child Abuse Hot Line........................................................1-800-522-3511 TDD Message Relay for the Deaf To communicate by telephone between hearing persons and TDD users, you may call these numbers: For 24-hour service within Oklahoma, call ............................................. 711 Voice ...............................................................................1-800-522-8506 Customer Service .............................................................1-800-676-3777 Corporation Commission Consumer Services Division (TDD).....1-405-521-3513 Community Services .......................................................................211
Dobson Telephone Company For your total communications needs
Telephone Service Calls ......................................................... 391-3359 Please contact the repair department to report trouble or Call OKIE to have cables located for drilling or digging. Dobson Telephone Customer Service .................................... 964-8600 Contact a service representative if you have questions regarding your monthly statement, long distance calls, directory listings, additional service or equipment. Dobson Technologies DSL Help Desk ..................................... 391-4357 Business Hours 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m., Monday through Friday Closed Saturday, Sunday and holidays Directory Assistance* Local directory information .................................................................1-411 For long distance information .................................... 1-Area Code-555-1212 *There is a charge for this service.
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Payment Options Mail A Check To: Dobson Telephone Company P.O. Box 268932 Oklahoma City, OK 73126-8932
You can sign-up for automatic bank drafts or pay by credit card. You can also make online payments at www.dobsonteleco.com. GO GREEN by signing up to go paperless. Call Dobson Telephone at 964-8600 for more information. Bills and Payments Bills are sent monthly and due upon receipt. Payments received after the 15th of each month will be charged a $5 late fee. It is suggested that you allow five business days for the payment to arrive at location. If bills become delinquent, service may be denied. When service is denied because of nonpayment, a charge is applicable for restoration of service.
Optional Services Repair Service
Dobson Telephone Company is only responsible for the maintenance and repair of the telephone lines from its facilities. If a customer-requested service call is made, and it is determined that the problem is located in your telephone or inside wiring, and not in the Dobson facilities, you will be billed for the service call. If you feel that the problem is not in your telephone or inside wire, please call the repair office at 391-3359. Maintenance Plans To find out more about SERV U, SERV U+, SERV U LOANER and SERV U TOTALLY, call Dobson Telephone at 964-8600. Additional Listings The purchase of a separate and additional listing in the telephone directory and with directory assistance. Additional Line If you are frequent users of the telephone, or if a modem or fax is needed for your personal computer, an additional line with a different telephone number can be installed in your home. Looking For Symptoms Before calling the telephone company, do some checking on your own. This will save you time and money. When you check, look for the following: A service charge will be applied if a serviceman is dispatched and the problem was a phone off the hook. This charge will apply even if someone, other than the person on the account, calls to report the trouble. If you have just one phone that isn’t working, borrow another working phone and plug it into the same jack. If the borrowed telephone works, it can be assumed that it is the telephone that needs repair. If the telephone seems to be in good working condition, please call the repair office at 391-3359. Disconnecting Service Call Dobson Telephone at 964-8600 to make the necessary arrangements. Unlisted Or Non-Published Number Your telephone number is not listed in the directory and will not be available through directory assistance. To be unlisted there is a monthly charge. Fraudulent Billing Fraudulent billing can lead to prosecution. It is illegal for a person to charge any calls to another person’s number or calling card without their permission. Persons placing such calls to avoid payment for service are subject to prosecution, and if convicted, are subject to imprisonment and/or fines. • Cracked plastic housing • Broken or frayed cords • A receiver off the hook
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Direct Distance Dialing For your long distance needs
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With Direct Distance Dialing, you can dial most station-to-station long distance calls. To make Direct Distance Dialing possible, the United States has been divided into numerous geographic areas. Each area has its own three-digit area code. You can obtain the area code of the place you are calling by checking the map located on page eleven. If the map does not clearly show the area code you want and it is not listed in the introductory pages of this directory, call the operator for the area code or look up www.555-1212.com on the Internet. You can dial direct to any telephone with an area code plus the seven digit number. How to Dial From All Telephones Except Pay Phones First, get the correct local number and the area code of the person you want to call. For Station-To-Station Calls, Dial 1 + area code + telephone number For International Calls Many International calls can be dialed direct by dialing 011 + County Code + City Code + Local Number. How To Dial For Information On Numbers* If you do not have the number of the person in your local area, dial 1 + 411. Or, dial 1 + area code + 555-1212 for long distance information of the town you want to call. For Other Calls, Dial 0 + area code + telephone number (0 + dialing is used with operator assistance for person to person, calling card or collect calls.) Busy Signals and No Answers If you get a busy signal or if no one answers the telephone you are calling, hang up and try the call a little later. No charge is made on calls not completed. If You Need Help If you are cut off during a call, encounter difficulty in hearing or experience any other trouble, just dial the operator and report it. Charges are based upon rates in effect at the time of connection at the calling point. This also includes calls beginning in one rate period and ending in another.
*There is a charge for this assistance.
Station-To-Station Station-to-station calls are not directed to a particular person. The caller talks with whoever answers the phone. Rates for calls that you dial are lower than calls dialed by the operator. Charges begin when the called telephone is answered. Conference Calls You can talk with several people in different places at the same time. Tell the operator you wish to make a conference call. A special charge will apply. Person-To-Person Call person-to-person when you want to talk to a particular person or extension number. Tell the operator you want to make a person-to-person call. Rates are higher than station-to-station calls and also apply when you talk to an alternative person or extension. Charges start when the conversation begins. Long Distance Calls There are three basic kinds of long distance calls. They are: Customer-Dialed, Station-to-Station is the least expensive type of call. If the customer dials the call directly without operator assistance, the customer is charged at the lowest rate in effect at the time the call is placed. Operator-Assisted, Station-to-Station requires operator assistance for comple- tion. The customer talks with whoever answers the telephone, but needs an operator’s assistance to reach the number. Examples of these calls include coin, collect, calling card and code billing (special billing numbers, guest, time and charges are sequence calls). Person-to-Person, the most expensive type of call, is for when you want to speak directly to a particular person, telephone, department or office reached through a customer’s switchboard or PBX. Collect You can call collect if the person or business you are calling agrees to pay for the charge. If you want to make a collect call, please tell the operator when you place the call.
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General Information You need to know If You Hear A “Beep”
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A short, high “beep” tone on the telephone line about every 15 seconds means the person you are talking to is recording your conservation by means of an electric recording machine connected to the telephone line. This signal is provided by Dobson Telephone for your protection. If you don’t want your conversation recorded, ask the person with whom you are talking to disconnect the recording machine. When the recorder is disconnected, the beeping will stop. The “beep” is produced automatically by the device used to connect the recorder to the telephone line. It stops when the recorder is disconnected. Use of a recorder without this signal is unlawful. Service Application Changes And Discontinuation Applications for new service must be made by contacting Dobson Telephone business office. Changes or additions to existing service or equipment may be made by mail, in person or by telephone. Ample notice will help us move telephone equipment so that service will be practically uninterrupted. Liabilities Dobson Telephone does not assume liability for errors or omissions in this directory. Dobson Telephone reserves the right to change any telephone num- ber at any time, and cannot guarantee uninterrupted service. Subscribers are responsible for the payment of all toll calls originating at the telephones. Incorrect Directory Listings If your listing in the directory is incorrect, it cannot be changed until the next edition of the directory. In the meantime, we can make the listing correct in directory assistance records. To arrange this, call Dobson Telephone at 964-8600. 900 Call Restriction 900 Call Restriction blocks calls from being directly dialed from your line to any 900 information service program number. Call Dobson Telephone at 964-8600 for information on how to obtain 900 Call Restriction. 3rd Party And Collect Block 3rd Party and Collect Block restricts anyone from making these type of calls and charging it to your phone. Annoyance Calls It is unlawful for any person to make a telephone call during which they make any comment, request, suggestion or proposal that is obscene, lewd, lascivious, filthy or indecent. It is also unlawful to make certain telephone calls with the intent to annoy, torment, harass or embarrass any person. Violation of this law is punishable by $1,000 fine, one year in jail, or both.
Customer-Provided Equipment Equipment, apparatus, devices or systems not furnished by Dobson Telephone Company may be used with the company’s facilities and equipment, if such use complies with the company’s tariffs. Any item used with the company’s facilities and equipment in violation of Dobson’s tariffs may lead to suspension of your telephone service or disconnection from the network of the equipment, apparatus, devices or systems. Contact the Dobson Telephone business office for other information regarding these regulations. Application Of Business Rates The use of telephone service for business purposes will subject that service to business rates regardless of the type of premise on which the telephone number is installed. Advertising a resident phone number for business purposes will be considered sufficient cause for Dobson Telephone to charge the business rate. Any subscriber practicing a profession or operating a business and having no office other than their home will be considered a business subscriber. Procedure For Petitioning The Commission To Examine The Reasonableness Of Proposed Local Exchange Rate Change Under Oklahoma law enacted during 1986 (17 O.S. § 137), this telephone company can raise your local exchange rate up to $2 per month every year without the review and approval of the Oklahoma Corporation Commission. At least 60 days before the effective date of such a proposed rate change, each subscriber will be notified by the telephone company. Such an increase can be suspended if 15 percent of subscribers petition the Oklahoma Corporation Commission to examine and determine the reasonableness of the proposed local exchange rates. Every Petition Must Contain 1. The name, address and telephone number of the subscriber. 2. The signature of the telephone subscriber in the name that the telephone service is listed. 3. The reason the subscriber opposes the proposed increase (optional). Only the subscriber whose name is on the telephone service shall be counted as a petitioner.
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Petitions Should Be Mailed To: Director, Public Utility Division Oklahoma Corporation Commission Jim Thorpe Building Oklahoma City, OK 73105 Abuse Or Fraudulent Use Of Telephone Service
Abuse or fraudulent use includes the use of Dobson Telephone service or facilities to transmit a message, locate a person, or otherwise give or obtain information with a payment of a long distance charge. Abuse or fraudulent use also includes charging a long distance call to a false number, to an unauthorized calling card number or to another number without permission. For your protection, new equipment and procedures enable Dobson Telephone to detect and investigate fraudulent use of telephone facilities. Federal and state laws prohibit any person from defrauding Dobson Telephone of its lawful charges. Violators are subject to imprisonment, fines, or both, upon conviction.
Questions About your bill
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Charges for local monthly service are billed one month in advance. Charges for long distance calls are based on actual use up to the date your bill is prepared. Charges for installing or changing your monthly service usually appear on the first bill after your order is completed. Q. When is my bill due? A. The bill is due upon receipt and becomes delinquent on the 15th of each month. Q. What happens if I pay my bill with a check my bank will not honor? A. A disconnect will occur unless the check is replaced promptly with cash or a cashier’s check. A returned check fee will be charged the following month, along with the amount of the check. Q. What happens if I can’t pay my bill on time? A. If you can’t pay your bill by the due date, please call Dobson Telephone office at 964-8600. We may be able to make payment arrangements with you. Q. How can I get service restored if it has been disconnected for nonpayment? A. All delinquent charges must be paid before service can be reconnected. You also must pay a charge to have the service restored and your credit will have to be reestablished. As a result, advance payment and a deposit may be required. Q. How do I pay my bill? A. A return envelope is included with each monthly bill. If the return envelope is not available, address payments to Dobson Telephone Company, P.O. Box 268932, Oklahoma City, OK 73126-8932. Please return the first page of the bill with your payment and note your telephone number on the check. You may pay online by going to www.dobsonteleco.com. You may also con- tact 405-964-8600 to process a credit card payment. There is a $3.00 process charge.
Statement of Non-Discrimination For your protection
Dobson Telephone Company is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Ave, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at firstname.lastname@example.org.
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How to Handle Obscene or Prank Calls
If you receive abusive, harassing or threatening calls, follow these suggestions:
1. Hang up • At the first obscene word. • If the caller doesn’t say anything the second time you say hello. 2. Give no information • Such as name, address or telephone numbers, until the caller has been identified. 3. Advise your children • To give no information to strangers. • That if you’re not home they should say, “Mother/Father can’t come to the phone right now.”
4. If calls persist • Call Dobson Telephone at 964-8600. • Call the Sheriff’s Department.
United States Map
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Oklahoma Area Code Map
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Notes and Numbers
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Let Dobson Telephone Company Show You Greater time savings, convenience and security Does your day seem shorter than the hours it allows? Let Dobson Telephone help reduce some of your stress by providing convenient, easy to use phone services to make life a little easier. Upgrade Your Phone To ProtoCall Now, with ProtoCall services, your phone can learn some impressive new tricks that can save you time, while adding to your convenience and safety. It doesn’t matter which options and features you choose, you’ll find that ProtoCall services are simple to use. They can make your life easier, by making your phone work harder. For more information about ProtoCall services, or any specific calling feature, call Dobson Telephone at 964-8600. Anonymous Call Rejection allows you to reject calls from people who have blocked their telephone number from being displayed on a caller ID unit. The caller will hear an announcement that says you don’t accept anonymous calls— and you won’t even hear the phone ring. How To Use Anonymous Call Rejection 1. Pick up the handset and listen for the dial tone. 2. Press * 77. (On a rotary phone, dial 1177.) 3. Listen for a confirmation tone telling you the feature is active. When Someone Calls Callers who have blocked the display of their number or name will hear an announcement that you do not accept anonymous calls and they should remove blocking and call again. All other calls will ring through as usual. To Cancel 1. Press * 87. (On a rotary phone, dial 1187.) 2. Listen for a confirmation tone that the service is deactivated. Anonymous Call Rejection You won’t even hear the phone ring
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Automatic Callback Lets you know when a busy line is free
Automatic Callback continues to dial and redial busy numbers, alerting you as soon as busy lines are open again. It even allows you to continue to make and receive other calls, while Automatic Callback pursues those callers with busy lines. How To Use Automatic Callback 1. When you’ve made a call and hear a busy signal, depress the switch hook for one second and release. 2. If you’ve already hung up, pick up the handset and listen for a dial tone. 3. Press * 66. (On a rotary phone, dial 1166.) 4. If the line is still busy, you will receive a recording that the party is busy. Hang up; your phone will continue to check the number for 30 minutes. 5. A special callback ring alerts you if the line becomes free. (Some phones ring normally.) 6. Pick up handset and you’ll hear the called party’s line automatically begin to ring. To Turn Off Automatic Callback 1. Depress the switch hook for one second and release. Listen for a special dial tone. 2. If you’ve already hung up, lift the handset and listen for a normal dial tone. 3. Press * 86. (On rotary phone, dial 1186). 4. Listen for confirmation tone or announcement and hang up.
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Automatic Recall Retrieve those “just missed” calls quickly and easily Ever come home and hear the phone ringing as you quickly fumble to open the front door? Don’t worry, with Automatic Recall, just missed incoming calls can be easily retrieved and recalled. If the recalled number is busy, Automatic Recall continues dialing even while you make and receive other calls. How To Use Automatic Recall 1. Pick up the handset and listen for a normal dial tone. 2. Press * 69. (On a rotary phone, dial 1169). You will hear a recording with the last number called and will ask if you want to call back. 3. If you were already on the phone and ignored a call waiting tone, depress the switch hook for one second and release. If The Line Is Busy 1. Hang up. Your phone will keep trying the line for up to 30 minutes. 2. A special callback ring alerts you if the line becomes free. (Some phones ring normally.) 3. Pick up the handset and you’ll hear the called party’s line automatically begin to ring. To Turn Off Automatic Recall 1. Pick up the handset and press * 89. (On a rotary phone dial 1189.) 2. Listen for announcement and hang up.
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Call Answering A place for all your important messages Voice mail is the advanced messaging system that guarantees you’ll never miss another important call. Call Answering, the basic voice mail system, allows messages to be received and stored in your personal “mailbox” until you retrieve them. Call Answering Plus gives you three private mailboxes.
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How To Use Call Answering To Retrieve Messages 1. Dial access number (see list). 2. To Play messages press 1. 3. To Save Message and Play Next Message press 2. 4. To Delete Message and Play Next Message press 3. 5. To Save Message as New press 4. 6. To Skip Back press 7. 7. To Skip Forward press 9. 8. To Pause press 8. To Resume Retrieval press 8 again. 9. To Return to Main Menu press * . 10. For Help press 0. Call Answering Access Numbers McLoud ..................................................964-0000 Newalla ..................................................391-0000 Stella .....................................................386-0000
Requires touch-tone service. Your mailbox number is your seven-digit telephone number. For customer care and helpful hints, call 964-8600.
Call Answering Getting Started To Set Up Your Mailbox 1. Dial access number. 2. Press 9. 3. For Greeting Maintenance press 1 and listen to the voice prompts. 4. To Return to Mailbox Setup press * . 5. For Help press 0.
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To Create Or Change Your Password 1. Dial access number 2. Press 9. 3. Press 2 and listen to the voice prompts. 4. To Return to the Main Menu press * . 5. For Help press 0.
Call Forward Allows your calls to follow you so you stay in touch Life doesn’t stand still, and neither do you. With Call Forward, your calls can follow you wherever you go—to a friend’s house, the office, or even a relative’s place. How To Use Call Forward 1. Pick up the handset and press * 72. (On a rotary phone dial 72 and wait four seconds.) 2. Enter the number where you want your calls forwarded.* 3. If the call is answered, Call Forward is in effect. If the call is not answered or if it is busy, calls are not forwarded. Repeating steps one and two will automatically forward your calls. You will receive a confirmation tone. To Turn Off Call Forward 1. Pick up the handset and press * 73. (On a rotary phone dial 73 and wait four seconds.) 2. Listen for two short tones. Call Forward is now off.
*You will be charged for any calls forwarded to a long-distance number.
Call Forward Busy There is always an answer for your calls Whenever customers, friends, or family are trying to reach you on the phone and receive a busy signal, it’s more than an inconvenience — it could cost you money or delay important information. With Call Forward Busy, if someone dials your number and receives a busy signal, the call can automatically be transferred to another number you specify — such as your spouse, business partner, co-worker or assistant. How To Use Call Forward Busy 1. Pick up handset and press * 90, plus the phone number you want your calls forwarded to. 2. If the call is answered, Call Forward Busy is in effect. If the call is not answered or if it is busy, calls are not forwarded. Repeating steps one and two will automatically forward your calls. You will receive a confirmation tone. 3. To cancel, press * 91. 4. Listen for two short tones. Call Forward Busy is now off.
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Call Forward Don’t Answer Let your calls find you
You’ve just gotten to work when your phone rings…at home. With Call Forward Don’t Answer activated, anyone dialing your home phone can automatically be transferred to any phone number you specify, such as your work phone (or vice versa), if the call isn’t answered within a predetermined number of rings. How To Use Call Forward Don’t Answer 1. To deactivate, press * 93. 2. Pick up handset and press * 94. When you hear the stuttered dial tone, enter the number of desired rings. Call Forward Don’t Answer must be deactivated before the number of rings can be set. 3. Pick up the handset and press * 92, plus the telephone number to which you want your calls forwarded. 4. Wait for an answer or hang up and dial * 92 plus the telephone number again. You will hear a confirmation tone.
Call Forward Remote Access The simple way to forward your calls Call Forward Remote Access is used to turn on, turn off or change the telephone number your calls are forwarded to from any touch-tone phone with touch-tone service. You must have Call Forward. How to Use Call Forward Remote Access 1. Call the appropriate access number. 2. Enter your 7 digit phone number + PIN number. You will receive a confirmation tone. 3. Press * 72 to turn Call Forwarding on. You will receive a confirmation tone. Enter the number to which you want your calls forwarded.** 4. Press * 73 to turn Call Forwarding off. You will receive a confirmation tone.
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**You will be charged for any calls forwarded to a long distance number.
Call Name and Number This feature will take the mystery out of answering the phone
Call Name and Number lets you identify callers before you pick up the phone.
On most calls you receive, Call Name and Number shows you • The caller’s name
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• The caller’s phone number • The time and date of the call
Information is displayed on a special display unit sold separately.* How to Use Call Name and Number 1. When you receive a call, wait until your telephone completes the first ring. 2. With proper display equipment, the telephone number and the name of the person calling you will automatically appear on your display screen. 3. If you choose to answer the call, the number will remain on the screen until you or the other caller hangs up. *Display equipment is required and must be purchased separately. Equipment options may vary. Instructions included with display unit. Call Name and Number Blocking Lets you block your phone number from others who have caller ID For privacy or maintaining the anonymous identity of your phone number, you can prevent others with caller identification display equipment from knowing your number by using Caller Number Delivery Blocking. The person you’ve called will not be able to see your number on their telephone display screen. Instead, a “P” or “Private” will be displayed. *If the letter “P” or “Private” appears on the screen, the caller may have blocked the display of their phone number before placing the call. You can choose to answer the call or not. *If an “O” or “Out Of Area” appears, the caller is in an area that does not support caller ID services.
*If you wish to unblock your name and number per call, press *82.
Call Waiting Don’t let incoming calls get away when you’re on the phone
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With Call Waiting, you won’t miss another important call! When you hear the special tone, simply put the first caller on hold and answer the second call. Call Waiting puts the power to regulate calls at your fingertips. You can easily override the feature for uninterrupted calls. How To Use Call Waiting 1. When you’re on the phone with call #1, a special tone will sound to alert you of an incoming call. 2. To answer call #2 (and place call #1 on hold), depress the switch hook for one second, then release. You’ll then be connected to call #2. 3. By depressing the switch hook, you can continue to switch back and forth between call #1 and call #2. How To Temporarily Cancel Call Waiting 1. Before you make your call, dial * 70. (On a rotary phone dial 70, and wait four seconds.) 2. Wait for a dial tone, and make your call. Cancel Call Waiting is in effect for that call only. 3. By depressing the switch hook, you can continue to switch back and forth between call #1 and call #2. Custom Call The ring tells you which calls are yours Custom Call* is the inexpensive service that allows you to add an additional telephone number while using your existing phone line. This additional number has a different ringing tone to distinguish between incoming calls. Each number is listed separately in the Dobson Telephone Directory. With Custom Call, there will be no more mad dashes to the phone to answer someone else’s calls because everyone in your home can instantly tell who the incoming call is for.
*A residential service only.
Custom Toll Restriction Keep control of long distance calls
Over the years, friends and family get scattered around the country. Unfortunately, long distance charges can add up and unnecessary calls can become a burden. With Custom Toll Restriction, no long distance calls can be placed without first entering a special PIN, so you can keep control of long distance calling.
How To Set Up Your Custom Toll PIN Number 1. Pick up handset and listen for dial tone. 2. Dial * 97. 3. When prompted for your PIN number, enter#. (- - - -#) 4. Re-enter the same number again and press #. (- - - -#)
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5. Your PIN Number has been set. How To Change Your PIN Number 1. Pick up handset and listen for dial tone. 2. Dial * 97. 3. Enter your PIN and press #. 4. Enter the new PIN number of your choosing, and press #. (- - - -#) 5. Re-enter the same number again and press #. (- - - -#) 6. Your PIN Number has been changed. How To Make Long Distance Calls When Custom Toll Restriction Is Activated 1. Dial 1 + area code + seven-digit telephone number. 2. You will hear a recording “Sorry this call is not permitted please hang up”. Dial your pin # at this time and press #. The Dobson Telephone business office cannot change or look up PIN numbers. If you forget your PIN, the business office can reset your PIN to 0000. There will be a service charge for resetting your PIN.
Distinctive Ringing/Call Waiting The easy way to know your most important incoming calls You’re on a phone call with a friend. Call Waiting lets you know if someone is trying to reach you. But how will you know if the caller is someone important, such as your boss, spouse, or client? Distinctive Ringing/Call Waiting identifies important calls with a distinctive Ring or Call Waiting tone. Other non-priority calls receive the usual Ring or Call Waiting tone. Distinctive Ringing/Call Waiting can store over 30 priority numbers of family, friends, employers, customers or other important people you don’t want to miss! This service requires that Call Waiting is active. How to Use Distinctive Ringing/Call Waiting 1. Pick up the handset and listen to the dial tone. 2. Press * 61. (On a rotary phone, dial 1161.) A recording will tell you if the service is off or on and then give the following options. Dial 0 for instructions. - Dial # to add an entry. - Dial * to delete an entry. - Dial 1 to hear the entries on the list. - Dial 3 to turn service off or on. When Someone Calls 1. If the call is from someone on your VIP list, you’ll hear a special ring. All other calls will have a normal ringing pattern. 2. If you have Call Waiting and get a call from a number on your list while you’re on another call, you’ll hear a special Call Waiting tone. All other calls will have a normal ringing pattern. You may press 1, 0, # or * at any time rather than wait for voice instructions. The VIP list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding and similar services.
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Hot Line And Warm Line Fast help in an emergency
Do you have loved ones that may need to get in touch with you in an emergency? Hot Line and Warm Line are two fast and easy ways for your loved ones to contact you in their time of need. The Hot Line feature allows a customer’s phone to dial a predetermined telephone number automatically after the phone goes off-hook. The predetermined number could be a pager or mobile phone number, ensuring that you are contacted immediately. The Warm Line also contacts a predetermined telephone number, but does not begin dialing until the phone has been off the hook for 30 seconds.
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Call Dobson Telephone at 964-8600 for details on Hot Line or Warm Line.
Selective Call Acceptance You decide which calls to take and when You’ve just sat down to a family dinner when the phone rings. Is it a call from someone you are expecting or an unwanted sales pitch? With Selective Call Acceptance, you program in the phone numbers of callers you would want to speak with. How To Use Selective Call Acceptance 1. Pick up the handset and listen for the dial tone. 2. Press * 62. (On a rotary phone, dial 1162.) A recording will tell you if the service is off or on and then give the following options. Dial 0 for instructions. - Dial # to add an entry. - Dial * to delete an entry. - Dial 1 to hear the entries on the list. - Dial 3 to turn service off or on. When Someone Calls When your service is turned ON, you’ll receive calls only from those on your acceptance list. Callers who are not on your list will simply hear an announcement that you are not accepting calls at this time. You may press 1, 0, #, or * at any time rather than wait for voice instructions. The list you create here is separate from any other lists you may be using for Selective Call Forwarding, Selective Call Rejection, Distinctive Ringing/Call Waiting and similar services.
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Selective Call Forwarding Receive only the calls you want when you’re away Selective Call Forwarding makes pre-selected calls reach you when you’re away from the home or office. Simply program in the phone numbers of the calls you don’t want to miss, and Selective Call Forwarding will send calls from those numbers to you. All other calls will get your answering machine or voice mail. How To Use Selective Call Forwarding 1. Pick up the handset and listen for the dial tone. 2. Press * 63. (On a rotary phone, dial 1163.) A recording will tell you if the service is off or on and then give the following options. Dial 0 for instructions. - Dial # to add an entry. - Dial * to delete an entry. - Dial 1 to hear the entries on the list. - Dial 3 to turn service off or on. When Someone Calls If your service is turned ON, and the caller is on your forward list, the call will be re-routed to your “forward-to” number. If the caller is not on your forward list, the call will ring at your home as usual. You may press 1, 0, # or * at any time rather than wait for voice instructions. The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Rejection, Distinctive Ringing/Call Waiting and similar services. This service can work with Call Forward (all calls). Numbers on your selective list will follow you to your Selective Call Forward number. All other calls you receive will be routed to your regular Call Forward number.
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Selective Call Rejection Lets unwanted callers know that you are not accepting their calls Selective Call Rejection routes unwanted calls to an announcement that you are not taking calls right now. Perhaps it’s a persistent caller or salesperson who won’t take ‘No!’ for an answer. With Selective Call Rejection, once you’ve given your telephone the numbers of unwelcome callers, they get the message. How To Use Selective Call Rejection 1. Pick up the handset and listen for the dial tone. 2. Press * 60. (On a rotary phone, dial 1160.) A recording will tell you if the service is off or on and then give the following options. Dial 0 for instructions. - Dial # to add an entry. - Dial * to delete an entry. - Dial 1 to hear the entries on the list. - Dial 3 to turn service off or on. When Someone Calls When your service is turned ON, callers who are on your rejection list will hear an announcement that your number is not accepting calls at this time. You may press 1, 0, # or * at any time rather than wait for voice instructions. The list you create here is separate from any other lists you may be using for Selective Call Forwarding, Selective Call Acceptance, Distinctive Ringing/Call Waiting and similar services.
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Simultaneous Ringing “SimRing” Need someone to find you? SimRing offers anytime, anyplace “Find Me” service for busy people that have multiple directory numbers (office, home, mobile). You can set up your phone to ring to four other numbers all at one time. The first SimRing member to answer is connected to the calling party and all other members are dropped. This feature is easy to turn on and off. Dial * 78 from the line that has the SimRing feature assigned. A recording will tell you if the service is off or on and then give the following options.
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Dial 0 for instructions. • Dial # to add an entry. • Dial * to delete an entry. • Dial 1 to hear the entries on the list. • Dial 3 to turn the service off or on.
Speed Dialing This is the fastest, easiest way to access frequently called numbers To search for and dial an important phone number can be time consuming, especially if it’s an emergency or you’re pressed for time. With Speed Dialing, you can pre-program up to 30 important or frequently called numbers then dial them simply by pressing a one or two digit Speed Dialing code. In addition, it works from every phone. How To Use Speed Dialing Pick up the phone and enter * and then the Speed Dialing code for the number you want to call. (Omit the * for rotary phones.) How To Set Up Speed Dialing 1. Listen for dial tone. Dial * 74. (Omit the * for rotary phones.) 2. Listen for second dial tone. 3. Dial the Speed Dialing code you want to assign that number (2 through 9 for customers subscribed to 8 or 20 through 49 for customers subscribed to 30). 4. Dial the complete number you wish to program. Remember to include the 1 and area code for long distance numbers. 5. Press the # button. (Omit this step for rotary dial phones and allow a four-second pause.) 6. Listen for two short tones to confirm your entry. You may continue entering all the numbers on your list at this time or enter them one at a time later.
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Spontaneous Call Waiting* You will always know who is calling
Spontaneous Call Waiting is a feature that will display the telephone number of an incoming call – even when you’re on the phone. With Spontaneous Call Wait- ing you will never have to wonder whether or not you’re missing an important call. How To Use Spontaneous Call Waiting 1. When you are on the phone with the first call, a special tone will sound to alert you of an incoming call. 2. With proper equipment, the telephone number of the person on the incoming call will automatically appear on your display screen. 3. If you choose to answer the call, the number will remain on the screen until you or the caller hang up.
* You must have Call Waiting and Call Name & Number.
Three-Way Calling Two’s company, but Three-Way Calling is a necessity
With Three-Way Calling, you can talk to two different parties – in two different places – at the same time. You’ll save time and hassles by being able to make arrangements and solve problems faster. It doesn’t matter if the calls are local or long distance, you’ll enjoy two-party clarity in every three-way conference call! How To Use Three-Way Calling 1. Call the first person and put them on hold by depressing the switch hook for one second. 2. Wait for the dial tone and then enter the phone number of the party you want to add to the conversation. When that person answers, you can talk privately before adding the first person back into the conversation. If the line is busy or no one answers, depress the switch hook twice to return to your first call. 3. Depress the switch hook for one second to add the first person. Now all three people will be on the line at the same time. 4. To disconnect either call, ask one person to hang up. You can then continue the conversation with the remaining party. 5. When you hang up, all callers will be disconnected. User Transfer Now, everyone can talk on the same call at the same time Now there’s no reason to run around trying to get the right parties on the same phone call at the same time. User Transfer allows you to transfer a call to another number, and then drop out of the call, leaving the other callers connected. You must have Three-Way Calling. How To Use User Transfer 1. Pick up the handset and place your call. 2. To transfer call to another number, press “FLASH” or “TRANSFER” or depress the switch hook button on phone. 3. Dial the second number and wait for answer. When you hang up, both callers will be connected.
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Voice Messaging Let your phone do the work
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Convenient Voice Messaging, the enhanced voice mail system, is like having a professional answering service for your calls. Using “voice menus,” callers can receive frequently requested information—such as price quotes, interest rates, departmental phone numbers or business hours—without tying up your staff.
Call Dobson Telephone at 964-8600 for more details on Voice Messaging.
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