McLoud, OK-2015

Optional Services Repair Service

Dobson Telephone Company is only responsible for the maintenance and repair of the telephone lines from its facilities. If a customer- requested service call is made, and it is determined that the prob- lem is located in your telephone or inside wiring, and not in the Dobson facilities, you will be billed for the service call. If you feel that the problem is not in your telephone or inside wire, please call the repair office at 391-3359. Maintenance Plans To find out more about SERV U, SERV U+, SERV U LOANER and SERV U TOTALLY, call Dobson Telephone at 964-8600. Additional Listings The purchase of a separate and additional listing in the telephone directory and with directory assistance. Additional Line If you are frequent users of the telephone, or if a modem or fax is needed for your personal computer, an additional line with a different telephone number can be installed in your home. Looking For Symptoms Before calling the telephone company, do some checking on your own. This will save you time and money. When you check, look for the following: A service charge will be applied if a serviceman is dispatched and the problem was a phone off the hook. This charge will apply even if someone, other than the person on the account, calls to report the trouble. If you have just one phone that isn’t working, borrow another working phone and plug it into the same jack. If the borrowed telephone works, it can be assumed that it is the telephone that needs repair. If the telephone seems to be in good working condition, please call the repair office at 391-3359. Disconnecting Service Call Dobson Telephone at 964-8600 to make the necessary arrangements. Unlisted Or Non-Published Number Your telephone number is not listed in the directory and will not be available through directory assistance. To be unlisted there is a monthly charge. Fraudulent Billing Fraudulent billing can lead to prosecution. It is illegal for a person to charge any calls to another person’s number or calling card without their permission. Persons placing such calls to avoid payment for service are subject to prosecution, and if convicted, are subject to imprisonment and/or fines. • Cracked plastic housing • Broken or frayed cords • A receiver off the hook

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