McDonough2021

Broadband Services

Troubleshooting Tips for MTC-TV Digital Video

What do I do if . . . TV screen has snowy picture (picture may still be seen, but white snow is seen over total screen) This problem is normally caused by one of the connectors becoming loose. Check all connectors to be certain that they are properly connected and secure. TV screen shows MTC-TV logo, time and date only Verify all cables are firmly connected and try again. Check that the Ethernet cable (the cable that has the oversized phone plug on it) is plugged in securely to the set top box and/or the data jack—not a phone jack—in the wall. If this still does not establish service, check the Ethernet connections at the modem. No picture, just blank or snowy screen Check that set top box is turned on. The small Amino 110 boxes have a red light that glows when the box is on. The Entone boxes have a Standby (STBY) light on the front panel. If the light is orange, the box is off. A green light indicates that it is on. Check that TV is set to channel 3, or if using Entone Hydra, check that TV is set to Channel 6, 9 or 12. Check that TV input is set to the appropriate input to receive the digital TV signal. Check that RF (coaxial type) connector is securely connected to the RF OUT port on the back of the set top box. Check that the power cord is securely connected to the set top box and the electrical outlet. Black screen Reboot power on set top box (unplug power cord from set top box, then plug back in). Possible connectivity problem between set top box and modem. Guide not working Reboot power on set top box (unplug power cord from set top box, then plug back in). After rebooting, you will only have current guide information available to you. It takes about 30 minutes for the guide to fully reload. Menu/guide not available on one set top box Reboot power on set-top box (unplug power cord from set top box, then plug back in). Need help programming VCR or VCR will not record Make sure TV and VCR are on channel 3. On some VCRs, you may need to change the input of the VCR. Input could be channel 3, auxiliary or AV selection. Turn set

top box to the channel you want to record. You can also use the reminder feature of the Minerva system to turn the channels automatically to the program to be recorded.

Pixeling

Reboot all equipment in the home (remove power cord from modem for 10 seconds, then plug back in; repeat this procedure with all set top boxes).

Caller ID not working Phone rings and causes video to pixel and then go out completely Call McDonough Telephone to report trouble. NOTE: Powering down the set top box with the remote will not reboot your set top box. You must physically remove the power cord and then replace it to reboot the box. If any of these problems persist after you take the recommended troubleshooting steps, contact McDonough Telephone repair at 611 or 309-776-3214.

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