Marseilles2023

General Information

TELEPHONE DIRECTORIES Telephone directories are annually distributed to our customers without charge. These directories provide the general information that we believe will help our customers to efficiently use our telecommunication services. We will gladly provide additional directories if needed. DUAL LISTINGS (in Directory) Dual listings are available to residential customers which will permit the given names of a couple to appear after the family surname in the following manner: Brownfield Mark & Michelle This option is available to any two residential customers with the same surname, address and telephone number. DIRECTORY ERRORS OR OMISSIONS We do our best to provide an accurate directory for the benefit of all our customers. On occasion, however, errors do occur and should be promptly reported to our business office at 1-815-795-5161. Any errors, omissions or concerns about the Yellow Page advertising section of the directory should be reported directly to your representative at DPS Media at 866-221-4300. MTCO is not liable for any errors or omissions in the compiling, printing, or distribution of its directories. TELEPHONE NUMBERS MTCO reserves the right to assign telephone numbers and equipment, and to make any changes when necessary. Of course, we will always do our best to consider our customers’ concerns in these matters. TELEPHONE SAFETY The telephone is one of the safest appliances in your business or home. In a few situations, however, a telephone user needs to exercise caution. • Don’t use your telephone when you are in a bathtub, shower or swimming pool. • Avoid using your phone during electrical storms. • Don’t use a telephone near a suspected gas leak.

• In the event of a flood, tornado, or other disaster, avoid using your phone except for an emergency. REPAIR SERVICES We are committed to providing you with the best possible service. Please report any service needs promptly to our office at 1-815-795-5161. If you are having trouble with your own line, be sure to read the information on page 2 before calling. If you’re calling after business hours, clearly describe the difficulty and follow voice mail prompts so that we can effectively respond to emergencies. If you notice damaged underground cable pedestals on or near your property, please contact us so that the inconveniences of a service outage can be avoided. MAINTENANCE OF MTCO FACILITIES Facilities furnished by MTCO remain the property of the Company until transferred or abandoned. Customers shall provide employees of the Company access to those facilities, at all reasonable times for the purpose of installing, repairing, maintaining or otherwise servicing the facilities. USE OF RESIDENTIAL LINES FOR BUSINESS PURPOSES Residential lines are installed with the understanding that they will be used for normal social or domestic purposes. A residential line will be changed to a business service classification if used for business purposes, or if the residential number is advertised in connection with the sale of products or services. TARIFFS Detailed information concerning customer billing, due dates of bills, denial of service, restoral of service and security deposits can be found in the tariff filed on February 24, 1975 with the Illinois Commerce Commission. CUSTOMER INFORMATION Customer information which is maintained by MTCO is protected by law and can be released only through a court order.

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