Marseilles2023

Establishing Service

APPLICATIONS FOR SERVICE A customer can initially establish service by coming to the Marseilles Telephone Company, 244 Lincoln Street in Marseilles during our normal business hours (8 a.m.-5 p.m., Mon.-Fri.). Requests for additional services can be made in person or by calling our office at 1-815-795-5161 during the same business hours. TYPICAL INSTALLATION CHARGES When you order service, you will learn which specific charges will apply to your order. Minimum Installation Charge Residence Order & Line Connection . . . . . . . . . $16.00 Business Order & Line Connection. . . . . . . . . . . $19.00

ESTABLISHMENT OF CREDIT MTCO, in order to assure the payment of its charges, will require applicants and customers to establish and maintain credit. The establishment or reestablishment of credit shall not relieve the customer from responsibility for payments, and shall in no way modify the tariff provisions regarding disconnection and termination of service for failure to pay bills. MTCO may refuse to furnish service to an applicant who has not established credit, or may require a security deposit or guaranty. If a customer fails to keep current with his account as required by the Company, service may be discontinued after delivery of a written notice of intention to disconnect service. If a deposit is required, it will be refunded upon establishing a history of paying the monthly bill by the due date. If service is disconnected, the deposit will be applied to the final bill. SCHEDULE FOR PAYMENT Your telephone bill will be mailed to you on the 1st day of each month. This bill is due when rendered and is past due by the 21st of each month and must be paid in full. If payment in full is not made by the 21st, you will be assessed a late payment charge of 1.5% or $10.00, whichever is greater, on your unpaid balance. This charge will be added to your next month’s statement. Also, failing to pay in full by the 21st may result in your service being disconnected for non-payment. You will receive a notice in the mail informing you of the situation. If your service is disconnected for non-payment, you must pay your bill in full plus a $10.00 restoral of service charge. MTCO may also require a security deposit in the amount of 2 times your average monthly bill before service can be re-established. IF YOU CAN’T PAY ON TIME Please call a service representative at 1-815-795-5161. We may be able to make payment arrangements. Late payments will impair your credit standing with us, and an additional deposit may be required. Repeated late payments may result in disconnection.

Premise Phone Jack Wiring Charge Residential or Business Jack Installation (including service call charge)

For first jack . . . . . . . . . . . . . . . . . . . . . . . . . . . $187.50 For each additional jack . . . . . . . . . . . . . . . . . . $125.00

Billing & Payments

UNDERSTANDING YOUR BILL All charges for services, including local and long distance, are billed on a monthly basis. Your local service charge is billed one month in advance. Your long distance and other service charges will be billed for the past month. Your “Billing Date” is shown at the top of page 1 along with the “Total” you owe and the “Past Due” date. A summary of your current charges is also printed on this page. On page 2 you will find the detailed description of your current long distance charges, unless these charges are billed by another long distance carrier. PAYING YOUR BILL You are responsible for the payment of all charges, including any calls originating from or accepted at your premises and billed to you through your calling card. You may pay by mail or in person the total amount you owe before the “Past Due” date. Please note your Account Number on your check and return it with the top portion of your bill in the return envelope. You also can log into www.mtco.com and click on eBill to pay. Any check returned due to insufficient funds will result in a non-sufficient fund fee.

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