Sulphur

Chickasaw Telephone Company

Chickasaw Telephone Company Life Powered By

Emergency Dial 911

IN AN EMERGENCY, PLEASE DIAL 911

Carter County Ardmore Dispatch . . . . . . . . . . . 580-223-1212 Ardmore Airpark Emergency . . . . . . . . . . . . . . . . . . . . . .911 Non-Emergency . . . . . . . . . 580-389-5454 Carter County Sheriff . . . . . . . . 580-223-6014 Gene Autry Emergency . . . . . . . . . . . . . . . . . . . . . .911 Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . .911 Garvin County Garvin County Dispatch . . . . . . 405-238-9900 Paoli Emergency . . . . . . . . . . . . . . . . . . . . . .911 McClain County McClain County Dispatch . . . . . 405-527-4600 Lone Grove Emergency . . . . . . . . . . . . . 580-657-4888 Non-Emergency . . . . . . . . . 580-657-4880

Murray County Murray County Dispatch . . . . . . 580-622-3918 Highway Patrol All Exchanges . . . . . . .Ardmore 580-223-8800 Operation Game Thief Toll Free Dial “1” & Then . . . . . 800-522-8039 Oklahoma Poison Control Center Toll Free Dial “1” & Then . . . . . 800-222-1222 Or. . . . . . . . . . . . . . . . . . . . . . . . 405-271-5454 Federal Bureau Of Investigation (FBI) Ardmore................... 580-223-2018 Oklahoma City. . . . . . . . . . . . . . 405-290-7770 US Secret Service Oklahoma City. . . . . . . . . . . . . . 405-272-0630

We would like to thank the various dispatch personnel who helped verify the information listed above. Due to possible changes, this information may not remain current. In an emergency, please dial 911.

1

Important Numbers

Assistance In Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 0 (Operator) Digging Or Drilling? Call Okie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-522-6543 LongDistanceAssistInCalling........................... Dial 00 (for long distance carrier) Long Distance Direct Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . See page 5 Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DIAL 0 Repair Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-344-3401 TDD Message Relay Service . . . . . . . . . . . . . . . . . . . (TTY/VOICE NUMBER) 877-243-2823 or 711 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . See page 9 for further instructions Telephone Business Office Sulphur Subscribers Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580-622-2111 All Other Exchanges Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-344-3401 Directory Assistance Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .411 National Directory Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1+411 Long Distance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1+AREA CODE+555+1212 TTY Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (TTY NUMBER) 1-800-373-3411 Directory Assistance Information Directory Assistance Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 National Directory Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1+411 Long Distance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1+Area Code+555+1212

Directory Assistance Charges Directory Listings Within The Local Calling Area Chickasaw Telephone Company customers receive 3 free local (411) directory assistance calls per month. There will be a charge for each directory assis tance call thereafter. National Directory Assistance (1+411) There will be a charge for each directory assis tance call.

Directory Listings Outside The Local Calling Area

Directory Assistance calls outside the LOCAL CALLING AREA will be handled and billed by the long distance company you have selected for your 1+ long distance calls. Please contact your long distance company for their directory assistance rates. Directory Listings For Toll-Free Numbers (1+800) (1+888) (1+877) There is no charge for 800 Directory Assistance (1+800+555+1212)

PAOLI AND ROSEDALE SUBSCRIBERS DIAL LISTED NUMBERS TO REACH SUBSCRIBERS IN EITHER EXCHANGE AREA CHICKASAW TELEPHONE COMPANY

HOURS: 8:00 A.M. TO 5:00 P.M. MONDAY-FRIDAY 580-622-2111 OR 1-800-344-3401

124 WEST VINITA, P.O. BOX 460 SULPHUR, OKLAHOMA 73086

2

Table Of Contents

Emergency Calling Numbers. . . . . . . . . . .1 Important Numbers . . . . . . . . . . . . . . . . . .2 Table Of Contents . . . . . . . . . . . . . . . . . . .3 General Information . . . . . . . . . . . . . . . . . 4 Long Distance Calling . . . . . . . . . . . . . . . 5 OklahomaAreaCodes............... 6 Operator Assistance . . . . . . . . . . . . . . . . 7 Telephone Repair Service . . . . . . . . . . . . 8 Relay Oklahoma . . . . . . . . . . . . . . . . . . . 9 Helpful Facts . . . . . . . . . . . . . . . . . . . . . 10 Customer Bill Of Rights . . . . . . . . . . . . . 11 Call Waiting & Call Forwarding . . . . . . . 12 Three-Way Calling . . . . . . . . . . . . . . . . . 12 Speed Calling . . . . . . . . . . . . . . . . . . . . . 13 Voice Mail . . . . . . . . . . . . . . . . . . . . 14 & 15 CLASS Features . . . . . . . . . . . . . . . . . . 16 Automatic Callback & Recall . . . . . . . . . 17 Calling Name & Number . . . . . . . . . . . . 17 Per-Call Blocking . . . . . . . . . . . . . . . . . 17 Selective Call Rejection & Forwarding . 18 Distinctive Ring/Call Waiting . . . . . . . . 19 Selective Call Acceptance. . . . . . . . . . . 19 Anonymous Call Rejection . . . . . . . . . . 20 Customer Originated Trace . . . . . . . . . 20 Map Of U.S. Area Codes . . . . . . . . . . . . 21 U.S. Area Codes . . . . . . . . . . . . . . 22 & 23 2025-2026 Calendars. . . . . . . . . . . . . . . 24

3

General Information

Service Applications, Changes And Discontinuances Application for new service, changes, additions and discontinuances of service should be handled with our business office. A telephone call will enable you, in almost every case, to transact business promptly and satisfactorily. Service Policy Our policy is to render a service that will be satis factory to all our customers. We realize that diffi culties may sometimes occur, notwithstanding all our efforts to avoid them, and shall appreciate your comments and suggestions for the betterment of the service of our relations with the public at any time. Bills And Payments Bills are rendered monthly and upon presentation are payable by mail, phone, in person or on-line. The bill may cover local access charges, long distance charges and broadband charges. Prompt payment of bills is requested. If bills become delinquent, service may be denied. When service is denied because of non-payment, a $10.00 charge for telephone service and $15.00 charge for internet service is applicable for restoration of service. No Charge To Disconnect Service There is no charge to disconnect service. Call your customer service representative to disconnect your phone or internet/broadband service. Service Interruption The telephone company does not guarantee the uninterrupted working of lines or instruments. No adjustments will be made for interruption unless it has continued for more than 24 hours and notice is given in the form of a trouble report. It is the custom er’s responsibility to report trouble on their service. Errors In This Directory No liability shall attach to or be assumed by the Company for any errors or omissions in the compiling, printing or distribution of its directories. In order that the directory record may contain correct listings at all times, notification of changes or errors should be given at once to the Business Office of the Company. Property Rights The customer has no property right in the telephone number assigned. The telephone number remains the property of the Telephone Company, and we reserve the right to make such telephone number changes

as may be necessary in the conduct of our business. Telephone directories furnished to subscribers are and remain the property of the Company and shall be surrendered upon request or destroyed upon delivery of each later issue. Every precaution is taken to pre vent errors and omission of directory listings but they may occur and the Telephone Company will assume no liability for damages caused to a subscriber because of such errors or omissions. Please notify us of any errors or omissions. No binder, holder or auxiliary cover of an advertising nature shall be used in connection with this tele phone directory. “Beep” Tone A short high “beep” tone heard on the telephone line about every 15 seconds means that the person with whom you are talking is recording your conver sation. This signal is provided for your protection. If you do not want a record made of what you are saying, ask the person with whom you are talking with to disconnect the recording machine. The signal stops when the recorder is disconnected. Use of a recorder without this signal is unlawful. Tariff Provisions The communication services furnished by Chickasaw Telephone Company are public utility services which are offered by the Company subject to the rules, regulations and charges set forth in its tariffs. The Company’s tariffs are subject to change and are made available for inspection at Company business offices during office hours. A Deposit May Be Required A deposit may be required if you have no source of income, if you have no established credit, or if your past payment record indicates the need for a depos it. The amount of the deposit is based on two months of service and one month of long distance charges. Deposits Earn Interest The Company shall pay interest on deposits accord ing to an annual rate established by the Corporation Commission. The Company shall not pay interest on deposits held for less than thirty days or after discontinuance of service.

IT IS THE RESPONSIBILITY OF THE SUBSCRIBER TO REPORT TROUBLE ON THEIR TELEPHONE

4

Long Distance Calling

Types Of Long Distance Calls Information about the types of calls available outside Chickasaw Telephone Company’s service area can be obtained by contacting your selected long distance company. Operator Assisted Calls Information about the types of calls available can be obtained by

contacting your selected long distance company. Toll Free Telephone Numbers

Long distance calls can be made without charge when calling those businesses and people who have TOLL FREE numbers. They offer this service to customers calling from specific locations. Before making a long distance call to a business in another town, check in your local directory to see if there is a TOLL FREE number listed. Long Distance Dialing Instructions The following dialing instructions apply to long distance calls: Contact the long distance company you have selected to confirm dialing instructions. Station-To-Station............................................ 1+AREACODE+NUMBER Toll Free. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1+800+NUMBER Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1+833+NUMBER Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1+844+NUMBER Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1+855+NUMBER Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1+866+NUMBER Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1+877+NUMBER Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1+888+NUMBER Operator Assisted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0+AREA CODE+NUMBER Person-To-Person............................................ 0+AREACODE+NUMBER To Reach Your Long Distance Operator . . . . . . . . . . . . . . . . . . . . . . . . . 00+AREA CODE+NUMBER International Direct Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 011+COUNTRY CODE+CITY CODE+LOCAL NUMBER International Operator Assisted Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .01+COUNTRY CODE+CITY CODE +LOCAL NUMBER Long Distance Calling Long Distance Service If you place a 1+ call, it must be handled by the long distance carrier you have selected. If you are placing a long distance call from a pay phone, you can use the long distance company preselected to service that phone OR dial the necessary codes to access the carrier of your choice. (The long distance company serving each pay phone should be clearly noted on the outside of the phone. You may want to ask that company about rates and billing procedures before placing a long distance call.)

5

Oklahoma Area Codes

Boise City

Ponca City

Woodward

Enid

Tulsa

918 539/

572/405 Oklahoma City

Elk City

580

Ada

Ardmore

Idabel

• Oklahoma is divided into long distance calling areas called Local Access Transport Areas (LATA). • Your Calling Zone (LATA) is Oklahoma City. Your Area Code is 405, 572 or 580.

Long Distance & International Calling 1+Area Code “Equal Access Dialing”

You may access the long distance company you have selected by dialing 1 + or 0 + the area code and the telephone number. A list of long distance companies that are available to Chickasaw Telephone Company customers may be obtained by contacting our business office. Information regarding these companies’ rates and services can be obtained by contacting the long distance companies directly. You may also make calls using a long distance company other than the one you have selected to handle your 1 + calls by dialing the appropriate seven-digit access code (1010XXX) for that compa ny. You will need to establish an account with each long distance company you wish to use. Each long distance company can provide you with their seven-digit access code.

International Calling If you have selected a company to provide your interna tional long distance service, please follow the dialing instructions they have provided you. If you have not selected an international long dis tance company, these instructions may help you complete your international call. (Additional charges may apply.) To place a direct-dialed international call in areas where 1 + dialing is available: Dial 011 + country code + city code + local number. Tip: After dialing any international call, please allow at least 45 seconds for the ringing to begin.

6

Operator Assistance

Long Distance Operators are available 24 hours a day, 365 days a year, to help you with your long distance and local calling needs. (Charges may apply.) Reaching The Right Operator Dial 0 or Dial 0 + Ten-Digit number if you will be placing an Operator assisted call. Dial 00 or Dial 0 + Area Code + Seven-Digit Number to reach your selected long distance company. Types Of Operator-Assisted Calls Collect Call: A long distance call in which the person or firm you’re calling agrees to pay the charges Choose this type of long distance call when you want to speak to only one specific person or extension number. Charges apply only if that person is reached. Third-Number-Billed Call: A long distance call placed away from your home or office but still billed to that phone num ber, or another phone number if the party agrees associated with that call. Person-To-Person Call:

to pay for the call. (The operator may verify the third number charge before advancing your call.) When a third-number call is placed from a public (coin) telephone, the operator must verify the third number charge before completing the call. Coin Call: From a coin telephone, see the instruction card on or near the telephone, or dial “OPERATOR.” Time & Charges: Customers, when placing calls, may request from the “OPERATOR” the amount of time charged to the call and the costs associated with the call.

7

Telephone Repair Service

Chickasaw Telephone is responsible for the maintenance and repair of the service lines to your home. If you need repair, try to determine if the problem is in your wiring, jacks, devices or our service lines. If we make a service call and determine the problem is caused by your telephone set, inside wiring or other devices and not our facilities, you may be billed for a service call. First make sure your receiver is on the hook. If we discover your receiver is off the hook, you may be billed for a service call even if someone else reported the trouble. Unplug each telephone and test each one by plugging into the Network Interface Box on the outside of your home. The Network Interface Box has a test jack to help locate trouble in the line. The telephone that tests dead or no dial tone is the bad phone. Leave the bad phone unplugged. If all

If you have reported that you are unable to make or receive calls, and your line is out of order for more than 24 hours from the time of the report (and the trouble is on Chickasaw Telephone), you are entitled to a credit on your next bill for part of the local service charges. Broadband Service Issues For repair issues for your broadband please check your devices to make sure they’re connected correctly. If you continue to have issues, please contact our Help Desk Support Line at 800-687-0173. The Help Desk can help detect if the issue is in the customer’s equipment or in our service lines. In some cases, the Help Desk may be able to solve the issue over the phone with you. If the Help Desk finds the trouble is in our service lines, they will escalate your trouble ticket back to Chickasaw Telephone’s Repair Department.

phones tested do not have a dial tone at the Network Interface Box, then the trou ble may be in Chickasaw Telephone Company lines, and you should contact our repair service.

REPAIR MAINTENANCE PROGRAM

To protect you from service call charges, our repair maintenance program covers the cost of our trip to your home to repair inside wiring and jacks. It also covers the cost of our trip to determine if the problem is in your telephone, wiring or other devices. Customer Maintenance is $4.00 monthly and covers the telephone and broadband service.

TELEPHONE NETWORK INTERFACE

INSTRUCTIONS

MODULAR PLUG REMOVED

REPAIR SERVICE NUMBER 1-800-344-3401

8

Important Information Regarding Relay Oklahoma Relay Oklahoma:

Relay Oklahoma is a public service that guaran tees all citizens access to prompt, professional and accurate communication through a tele phone. Consumers of these specialized services, specifically individuals who are deaf, DeafBlind, hard of hearing or have difficulty speaking, can communicate on the telephone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and Captioned Telephone. This helps ensure the abil ity to connect with family, friends or businesses with ease. How Relay Oklahoma works: Dial 711 to connect with Relay Oklahoma. A qualified Communication Assistant (CA) will ask for the area code and the number of the person you wish to call and will begin relaying the con versation. Generally, the CA will voice the typed message from the text telephone (TTY) user to the person on the other end. The CA then relays the spoken words by typing them back to the TTY user. Specialized Services: Relay Oklahoma offers specialized services for individuals who have difficulty speaking, includ ing Spanish-speaking residents. Specially trained CAs are on hand to assist in these types of calls by dialing the associated number provided on this page. Since Relay Oklahoma offers a variety of services, please refer to the website listed or contact Relay Oklahoma Customer Care for more detailed instruction on how a particular call is processed. Captioned Telephone: Captioned Telephone is ideal for any individual that has a loss of hearing but is still able to speak for themselves. A captioned telephone works like any other telephone with one essential dif ference: it allows users to listen to their phone conversations while reading captions of what’s said to them. Access to Services: 711 provides toll-free access to relay services. If you are experiencing trouble dialing 711 when trying to reach Relay Oklahoma, please contact Relay Oklahoma Customer Care.

All TRS and English Captioned Telephone ser vices are available 24 hours a day, seven days a week. Spanish Captioned Telephone is avail able daily from 7:00 a.m. to 11:00 p.m. CST. Consumers may place relay calls to English speaking and Spanish-speaking people within Oklahoma, across the United States and even internationally. Each conversation is handled with strict confidentiality.

Dial 711 to access Relay Oklahoma Customer Care Information:

1006 12th Street Aurora, NE 68818

okrelay@hamiltonrelay.com oklahomarelay.com

Captioned Telephone Customer Service: 888-269-7477 To call a Captioned Telephone user, dial: 711 or 877-243-2823

Special Points of Interest: Equipment Distribution Program

If you want to learn about the Oklahoma Equipment Distribution Program, please call 866-309-1717. You may also visit https://oklahoma.gov/okdrs/indepen dence/hearing/edp.html . Emergency Calls Please note that 711 can only be used to reach Relay Oklahoma. In an EMERGENCY, you should continue to use 911. For emergencies, call 911 or your local emergency service TTY number directly. The Americans with Disabilities Act (ADA) requires that all 911 centers have a TTY and are prepared to handle emergency calls placed in this manner. Relay Oklahoma will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls.

9

Helpful Facts

Fraudulent Charges It is illegal to charge any calls to another per son’s telephone number or use a calling card without his/her permission. Persons placing such calls are subject to pros ecution and, if convicted, are subject to a fine and/or imprisonment. Harassing Calls State and federal laws make it a crime to place obscene or harassing calls. The penalty is a fine and/or imprisonment. Obscene Or Annoying Calls We hope it does not happen, but if you should receive obscene, abusive, or threatening calls, here are some guidelines to follow: • Just remember, you control your phone, not the caller. So, hang up at the first obscene word. Also, hang up if the caller remains silent after the second time you say hello. • Do not give your name or address until the caller has been properly identified. • Advise your children or guests not to give out any information about who is at home when you are away. Simply ask the caller to leave a message or to call back. • If unwanted calls persist, call Chickasaw Telephone Company at 1-800-344-3401. Unlawful Wiretapping It is a crime under federal and state laws to wire tap or otherwise intercept a phone call unless the consent of one or both of the parties actu ally participating in the call has been obtained. (The exceptions are properly authorized law enforcement offices, acting under court order, according to state and federal laws.) The pen alty for illegal wiretapping can be a fine and/or imprisonment.

Phone Safety Tips Your telephone is one of the safest appliances in your home or office. All the same, there are a few precautions you can take: • Do not use the phone while in the bathtub, shower or swimming pool. A phone dropped in water could cause an electrical shock. • Avoid using your telephone during electrical storms. In case of emergency, make the call as brief as possible during these storms. • If you suspect a gas leak, report it at once, using a telephone away from the area in ques tion. A phone’s electrical contacts can create tiny sparks when you dial that, although unlike ly, could ignite concentrations of gas. Digging Or Drilling - Call Okie Hours 6:00 am – 6:00 pm, Monday-Friday Before you attempt any digging or drilling on your property, please contact Call Okie to avoid damage to your service line and other under ground lines. If you don’t contact Call Okie and you cut your service line, Chickasaw may apply charges for the repair of the cut line. You can contact Call Okie by dialing 811 or 1-800-522-OKIE (6543).

10

Billing Rights

Dear Chickasaw Telephone Company Customers,

If it is determined that no billing error occurred, your rights and obligations are as follows: We will transmit to you an explanation setting forth the reasons why it has been determined that there was no error. If there was an error—even a partial error or an error different than what you asserted— your account will be adjusted appropriately. If you request, we will provide a written expla nation and copies of any documentary evi dence of the customer indebtedness. This action will be taken within two months after your notice is received. If you sent your notice to your long distance company, there may be an additional time of up to fifteen days to complete the necessary responsive action. Your long distance company will notify the provider of the service of the disposition of the billing error investigation and the reasons for that disposition. Your local telephone company will notify you in writing, normally within your billing statement, of the time when payment is due of that por tion of the disputed amount that is determined not to be in error. Payment must be made in the normal course of billing or as otherwise provided, but not less than ten days after the request for payment is made. Once your local telephone company and your long distance company have complied with FTC Rule #308.7 (d) regarding a claim you make of billing error, there is no further respon sibility under that section if you continue to make substantially the same claim. You cannot be charged for a billing review. Failure to pay the amount determined not to have been the result of a billing error may subject you to a collection action. If either we, or your billing entity, or your long distance company, as a billing entity, fail to follow the billing and col lection procedures prescribed by # 308.7 of the Federal Trade Commission rule implementing the Federal Telephone Disclosure and Dispute Resolution Act, we are obligated to forfeit any disputed amount, up to $50.00 per transaction .

The Federal Communications Commission has made several new rulings regarding 900 pay-per call service. Because of these rulings, the long distance companies for which we do the billing have requested that we give you the following information.

Statement Of 900 Billing Error Rights

The following document outlines your rights regarding telephone-billed purchases made using interstate 900 pay-per-call services that are billed to you through your local telephone company. Your rights, the rights of your telephone compa ny, and those of your local telephone company of a billing error and the steps that we or your long distance company must take in response to your notice: You may provide notice of a billing error to your local telephone company in writing. You should include the following in your written notice: (1) Give us your name or the customer’s name and telephone number to which the charge was billed; (2) Tell us the date and amount of the error, and the type of error you believe occurred; and (3) Tell us why you believe it was an error. You should contact your local telephone compa ny first, since we have an agreement to receive billing error notifications from customers. You may, however, contact your long distance com pany if you wish. You have the right to withhold payment of any disputed amount (relating to 900 billing) pending completion of our billing review, and any action to collect that disputed amount will be suspend ed pending completion of the billing review. You should not be billed for pay-per-call services not offered in compliance with Federal laws and regulations.

11

Custom Calling Features

Call Waiting How It Works:

Three-Way Calling How It Works:

Call Waiting lets you know someone is trying to call you while you’re using the telephone. You can put the first caller on hold and answer the second call. To Use Call Waiting: 1. When you’re on a call, you’ll hear a special beep or tone signaling that someone else is trying to reach you. 2. To take the incoming call, press the tele phone “switch hook” for one second. This also puts the first call on hold. 3. Press the “switch hook” again to switch between calls. Call Forwarding Call Forwarding lets important calls to your number follow you when you can’t be near your phone. To Use Call Forwarding: 1.Dial 72# Customers without touch-tone service should dial 1172 or dial 72 and wait four seconds. 2. Dial the number to where you want calls forwarded*. If the call is not answered, or if it is busy, calls are not forwarded. Repeating steps 1 and 2 automatically will forward your calls. If the call is answered, Call Forwarding is in effect. To Cancel Call Forwarding: 1. Dial 73#. Listen for two short tones fol lowed by the dial tone. Call Forwarding has now been canceled. Customers without touch-tone service should dial 1173 and wait four seconds. * You will be charged for any calls forwarded to a long distance number.

Three-Way Calling lets you talk to two people at two different locations at the same time. Or, you can put one caller on hold while placing a second call. To Use Three-Way Calling: 1. Dial the first person you’re calling and put him or her on hold by pressing the “switch hook” one second. 2. Wait for the dial tone and then dial the telephone number of the person you want to add to the conversation. When that person answers, you can talk privately before adding the first person back into the conversation. 3. Press the “switch hook” for one second to add the first person. Now all three people will be on the line at one time. 4. To disconnect either call, ask one person to hang up. You can then continue the conversation with the remaining person. 5 . When you hang up, all callers will be disconnected.

12

Custom Calling Features

To Set Up Speed Calling 30: 1. Write down the name and the phone num ber of each person that you want to set up for speed calling. Choose a separate Speed Calling code (from 20 to 49) for each phone number. 2. Dial 75# Customers without touch-tone service should dial 75 and wait four seconds. 3. Wait for the dial tone and dial a Speed Calling code (from 20 to 49). 4. Now, dial the phone number for that Speed Calling Code (including a “1” and the area code if it’s a long distance number). Several short tones will confirm your entry. 5. Hang up, then repeat steps 2-4 for each new number.

Speed Calling (8 or 30) How It Works:

Speed Calling lets you dial frequently called numbers with one or two digits. It provides quick calling at your fingertips. To Set Up Speed Calling 8: 1. Write down the name and the phone number of each person that you want to set up for speed calling. Choose a sepa rate Speed Calling code (from 2 to 9) for each phone number. 2. Dial 74# Customers without touch-tone service should dial 74 and wait four seconds. 3. Wait for the dial tone and dial a Speed Calling code (from 2 to 9). 4. Now, dial the phone number for the Speed Calling code (including a “1” and the area code if it’s a long distance number). Several short tones will confirm your entry. 5. Hang up, then repeat steps 2-4 for each new number. Note: The numbers 1 and 0 are not Speed Calling codes because 1 is used to place long distance calls and 0 is used for reaching the Operator. Tip: Jot down the complete numbers associated with your Speed Calling codes. This is helpful when you’re away from home and need to place calls to these numbers.

To Use Speed Calling: 1. Simply dial the Speed Calling Code. Customers without Touch-tone service should dial the Speed Calling code and wait four seconds. Note: If you have a touch-tone telephone, you can press the # button to eliminate the usual four sec ond pause after dialing your Speed Calling code. Note: To reprogram a Speed Calling code, follow steps 1-4 for each code changed.

13

Voice Mail User Guide

Mailbox Setup Five Options In Mailbox Setup Menu:

a. Press 1: Greeting options. (You can dis regard this step if you choose to use the default greeting.)

b. Press 2: Change password. c. Press 3: Notification options. d. Press 4: Disable/Enable Auto-Login. e. Press *: Return to main menu, new number. To Change Or Record Your Greeting: 1. Press 1 - Greeting options. 2. Press 4 - Record your greeting. 3. Press # - End recording function. 4. Press 1 - Listen to greeting. 5. Press 2 - Save greeting. Greeting must be saved to be activated. 6. Press 3 - Delete greeting. 7. Press 4 - Re-record greeting. Then fol low steps 3-5 again. 8. Press * - Return to mailbox setup.

Accessing Your Mailbox How It Works: 1. Dial phone prefix - Mail (6245) Then Either a. Press # if calling from the phone your voice mail is assigned to OR b. If using Auto Login and accessing from your home phone no entry is required OR c. Enter your telephone number if calling from a remote phone. 2. If requested, enter your password fol lowed by the # key. Your password will be a default code of “0000” until you change it. 3. Main Menu: Press 1 to retrieve messages. Press 3 to send. Press 7 for current date and time. Press 9 for mailbox setup.

14

Voice Mail User Guide

Accessing Your Sub-Mailbox How It Works: 1. Dial phone prefix - Mail (6245)

2. If you are the Group Administrator and wish to record a group greeting, Press * to access the Group Greeting Menu. A voice prompt will guide you through those steps. OR Enter your sub-mailbox number, then press the * key while the greeting is playing to access your voice mailbox. 3. If requested, enter your password, fol lowed by the # key. Your password will be a default code of “0000” until you change it. 4. Main Menu: Press 1 to retrieve messages. Press 5 to hear which sub-mailboxes have new messages. Press 9 for mailbox setup.

To Retrieve Messages How It Works: Three Options In Message Retrieval Menu:

a. Press 1: New messages. b. Press 2: Saved messages. c. Press *: Return to main menu.

Listen To Messages: 1. Press 1 - Play or re-play message.

2. Press 2 - Save message and go to next. 3. Press 3 - Delete message and go to next. 4. Press 4 - Save message as new. 5. Press 5 - Reply to message (optional feature). 6. Press 6 - Forward message (optional feature). 7. Press 7 - Skip back three seconds. 8. Press 8 - Pause or continue message. 9. Press 9 - Skip forward three seconds. 10. Press * - Return to main menu .

15

Chickasaw Telephone Company

CLASS Features For More Information, Call: 580-622-2111 or 800-344-3401

Caller ID/Calling Name And Number Allows you to view the calling party’s phone number after the first ring. A special display telephone or call display unit is required to view the calling number. Call Blocking (*67) Prevents your phone number from being displayed to the person you are calling. The number is replaced by a “P” (for private) on the called party’s display unit.

Automatic Recall (*69) Redials your last caller even if you couldn’t answer in time.

Automatic Callback (*66) Keeps redialing busy numbers and tells you when the line is free.

Selective Call Forwarding (*63) Lets you forward preselected incoming calls.

Selective Call Acceptance (*64) Gives you control over which calls you take.

Distinctive Ringing/Call Waiting (*61) Announces important calls with a special ring.

Customer Originated Trace (*57) Allows a customer to automatically initiate a trace of the last incoming call. Special rules apply. Call customer service for details.

16

Calling Features

Calling Name & Number How To Use: 1. When you receive a call, wait until your tele phone completes the first ringing signal. 2. The telephone number calling you—and the name associated with that number in telephone company records—will auto matically appear on your display screen. 3. If you choose to answer the call, the name and number will remain on the screen until you or the caller hangs up. Notes: • Subscription to Calling Name and Number service requires the lease or purchase of a display telephone or an add-on display unit. • If a letter “P” or “Private” appears on your display after the first ring, the caller may have blocked the display of their name and number by pressing *67 (or dialing 1167 on a rotary phone) before placing the call. You can choose whether or not to answer the call. • If “unknown name,” “unknown number,” “out of area” or “0” appears, the caller is in an area that does not support Calling Number services. Automatic Callback 1. When you hear a busy signal, press and release the “switch hook.” Listen for a special tone. 2. If you’ve already hung up, lift the handset and listen for a normal dial tone. 3. Press *66. (On a rotary phone, dial 1166.) 4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. 5. A special callback ring alerts you if the line becomes free (some phones ring normally). 6. Lift the handset to automatically place the call. To Cancel Your Callback Request: 1. Depress the “switch hook” and release. Listen for a special dial tone. 2. If you’ve already hung up, lift the handset and listen for a normal dial tone.

3. Press *86. (On a rotary phone, dial 1186.) 4. Listen for the confirmation tone or announcement. Hang up. Per-Call Blocking How To Use: 1. Lift the handset and listen for the dial tone. 2. Press *67. (On a rotary phone, dial 1167.) 3. Dial the number you’re calling as usual. 4. The person you’ve called will not be able to see your number displayed on their telephone display screen; instead, a “P” or “Private” will be displayed. Notes: • You must dial *67 before each call you place. Otherwise your phone number will be released to the person receiving your call. • If you have requested Per-Line Blocking from your telephone company, you do not need to dial a code to block your number each time. Your number will always appear as “Private.” To override Per-Line Blocking (allowing your number to be displayed) on an individual call, dial *82 before placing the call. Automatic Recall 1. Lift the handset and listen for a normal dial tone. 2. If you were already on the phone and ignored a call waiting tone, press and quickly release the “switch hook.” 3. Press *69. (On a rotary phone, dial 1169.) Your call will go through like a normal call. If The Line Is Busy: 4. Hang up. Your phone will keep trying the line for up to 30 minutes. 5. A special callback ring alerts you if the line becomes free. (Some phones ring normally.) 6. Lift the handset to automatically place the call. To Cancel Your Automatic Recall Request: 1. Press *89. (On a rotary phone, dial 1189.) 2. Listen for the confirmation tone or announcement. Hang up.

17

Calling Features

Selective Call Rejection How To Use:

Selective Call Forwarding How To Use:

1. Lift the handset and listen for the dial tone. 2. Press *60. (On a rotary phone, dial 1201.) 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). To Add The Last Caller To Your Rejection List: 1. Press #01#. (On a rotary phone, dial 1201.) To Hear The Phone Numbers On Your List: 1. Dial 1. 2. After the list is read, voice instructions will follow. To Add The Number To Your List: 1. Press #. (On a rotary phone, dial 12.) 2. Follow the voice instructions you’ll hear. You can store up to 31 phone numbers in your rejection list. To Remove A Number From Your List: 1. Press *. (On a rotary phone, dial 11.) 2. Follow the voice instructions to remove any or all of those numbers from your rejection list. To Hear Instructions Again: 1. Dial 0. Note: • You will not be notified when or how many calls have been rejected. • You may press 1, 0, # or * at any time rath er than waiting for the voice instructions. • The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Acceptance, Selective Call Forwarding and similar services .

1. Lift the handset and listen for the dial tone. 2. Press *63. (On a rotary phone, dial 1163.) 3. Listen for an announcement telling you whether the feature is currently stored in your forward list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). To Add The Last Caller To Your Forward List: 1. Press #01#. (On a rotary phone, dial 1201.) To Enter Your “Forward-To” Number: 1. The first time you turn on the service, you’ll be asked to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you of the current “forward-to” number. 2. If the current number is correct, dial 1. 3. If you wish to change the current “for ward-to” number, dial 0 and then follow the voice instructions. To Hear The Phone Numbers On Your List: 1. Dial 1. 2. After the list is read, voice instructions will follow. To Add A Number On Your List: 1. Press #. (On a rotary phone, dial 12.) 2. Follow the voice instructions you’ll hear. You can store up to 31 phone numbers on your forward list. To Remove A Number From Your List: 1. Press *. (On a rotary phone, dial 11.) 2. Follow the voice instructions to remove any or all of those numbers from your forward list. To Hear Instructions Again: 1. Dial 0.

18

Calling Features

Selective Call Acceptance To “Turn On” The Service: 1. Lift the handset and listen for the dial tone. 2. Press *64. (On a rotary phone, dial 1164.) 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). To Add The Last Caller To Your Acceptance List: 1. Press #01#. (On a rotary phone, dial 1201.) To Hear The Phone Numbers On Your List: 1. Dial 1. 2. After the list is read, voice instructions will follow. To Add A Number To Your List: 1. Press #. (On a rotary phone, dial 12.) 2. Follow the voice instructions you’ll hear. You can store up to 31 phone numbers on your list. To Remove A Number From Your List: 1. Press *. (On a rotary phone, dial 11.) 2. Follow the voice instructions to remove any or all of those numbers. To Hear Instructions Again: 1. Press 0. Note: • You may press 1, 0, # or * at any time rath er than waiting for the voice instructions. • The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Forwarding, Selective Call Rejection and similar services.

Distinctive Ring/Call Waiting To “Turn On” The Service: 1. Lift the handset and listen for the dial tone. 2. Press *61. (On a rotary phone, dial 1161.) 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). To Add The Last Caller To Your Acceptance List: 1. Press #01#. (On a rotary phone, dial 1201.) To Hear The Phone Numbers On Your List: 1. Dial 1. 2. After the list is read, voice instructions will follow. To Add A Number To Your List: 1. Press #. (On a rotary phone, dial 12.) 2. Follow the voice instructions you’ll hear. You can store up to 31 phone numbers on your list. To Remove A Number From Your List: 1. Press *. (On a rotary phone, dial 11.) 2. Follow the voice instructions to remove any or all of those numbers. To Hear Instructions Again: 1. Press 0. Note: • You may press 1, 0, # or * at any time rath er than waiting for the voice instructions. • The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding and similar services.

19

Calling Features

Customer Originated Trace How To Use: 1. When you get a nuisance call, press and quickly release the “switch hook.” Listen for a special dial tone. 2. If you’ve already hung up, just lift the hand set again and listen for a normal dial tone. 3. Press *57. (On a rotary phone, dial 1157.) 4. Listen for a confirmation tone or announce ment that the last call has been traced. 5. Hang up. 6. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we’ll provide that number to the local authorities. Note: • The “switch hook” is the button the hand set pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead. • Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call. • In some areas, after you dial *57 , you’ll hear an announcement that the call can be traced. Just follow the voice instructions to dial an additional code, and the call will be traced.

Anonymous Call Rejection *77 When you have Caller ID, this service will route any incoming call, that has its telephone number blocked, to a recording. Your phone will not ring. To Use: 1. Listen for dial tone. 2. Press *77 (1177 for rotary or pulse phones). 3. Listen for confirmation tone or announce ment, then hang up. Callers will hear a message telling them that you are not accepting calls that are blocked; i.e., “Please remove the block and call again.” To Cancel: 1. Press *87 (1187 for rotary or pulse phones) and then listen for announcement. Encourage Your Kid’s Habit Kids need something better to do than drugs. Like sports, dance, or music. Because good things can be habit-forming, too.

So get them into a good habit today, or they may get into a very bad one.

Call for a FREE Parent’s Guide 1-855-378-4373 PARTNERSHIP FOR A DRUG-FREE AMERICA

Stay Connected With Internet Access BrightNet Chickasaw Call 800-511-0122 or 580-622-4046

20

U.S. Area Codes

NOVA

8

NEW UTC -4

SCOTIA

Fredericton

BRUNSWICK

506

NYC Boroughs 718 347 212 929

Manhattan Philadelphia 646 917 445 267 215 212

947 917 313

332 331

774

MA

508

ATLANTIC OCEAN

ATLANTIC TIME

617

857

207

781 339

Providence

Boston

401

MAINE

RI

Montréal Helena Augusta 701 406 450, 579, 514, 438 218 LAKE SUPERIOR

860

Concord

475

978 351

Nassau BAHAMAS

631

203

959

New Haven

551

201

934

363

CT

NEW

HAMPSHIRE 603

418

581

516

914

413

Worcester

New York

Manchester

732

802

848

609

641 640 330

Trenton

Hartford

Virginia Beach

Québec

VERMONT

Philadelphia Dover

DELAWARE

838

856

Paterson 973 862

NJ

757

484

329

518

757

845

835

302

Newark 610

908

667

410

Annapolis

223

948

Pierre Albany LAKE 920 810 607 586 585 507 274

Montpelier

771

252

NEW

443

Norfolk

Miami Fort Lauderdale

YORK 680

472

570

919

Syracuse

202

315

703

Allentown 717

Raleigh

305

910

CUBA

645

728

Baltimore D.C. MARYLAND

786

804

954

754

5 6 7

561

272

Durham

Newport News

819

873

772

571

Richmond

UTC -5

407 321

301

984

854

843

434

Rochester

239

305

786

Ottawa

NORTH

582

863

689

QUEBEC

CAROLINA

Harrisburg

EASTERN TIME

814

227

540

London Buffalo 716

Jacksonville

240

839

826

Orlando

FLORIDA

LAKE ONTARIO

980

Greensboro

Huntsville Little Rock Oklahoma City Columbia SOUTH 404 943 938 870 803 770 762 706 678 662 501 470 205 Athens Atlanta

VIRGINIA

813

Pittsburgh

941

904

681

704

Tampa

878

352

CAROLINA

724

743

412

Erie

912

PENNSYLVANIA WEST

727

656

336

Savannah

La Habana

304

Winston-Salem

VIRGINIA

386

234

276

Charlotte

Toronto

440

Charleston

864

740

220

Cleveland

Augusta

Akron

828

Clearwater

478

Tallahassee

St Petersburg

423

606

LAKE ERIE 216

440

GEORGIA 229

Columbus

807 705

249

283

Windsor

614

419

850

380

Knoxville 865

326

LAKE HURON

Columbus

Toledo

706

762

Dayton

OHIO

Lexington

248

567

448

734

Flint

Cincinnati

513

937

Chattanooga

859

Detroit Ann

Arbor

Frankfort

KENTUCKY

334

256

502

989

517

260

Nashville 629

Lansing 269

317

South Bend

Grand MICHIGAN Rapids 616 231

364

931

463

930

574

Clarksville

251

Birmingham 659

Fort Wayne

Montgomery

Louisville

Mobile

615

Indianapolis

270

ALABAMA

812

765

INDIANA

Evansville

219

Gary Chicago

MICHIGAN

773

464

872

312

ONTARIO

414

228 225

708

731

224

847

630

217

906

TENNESSEE

601

730

618

262

504

Milwaukee

447

Jackson 769

815

Memphis

901

Peoria

557

779

Springfield 314

MEXICO

GULF OF

985

861

MISSISSIPPI

Madison

573

309

Rockford

ILLINOIS

636

New Orleans

608

715

534

St Louis

Cedar

Rapids

Baton

Rouge

563

651

318

319

WISCONSIN

337

Springfield

Lafayette

ARKANSAS

660

LOUISIANA 409

Des Moines

Shreveport

479

417

763

952

Jefferson City

515

St Paul

713

Kansas City MISSOURI 816

612

913

Houston

539

Minneapolis

430

903

936

Beaumont

IOWA 712

320

832

346

918

281

MINNESOTA

Tulsa

Topeka

Dallas 469

214

979

972

Winnipeg

945

Waco

Omaha 531

Wichita

Lincoln

402

316

817

682

Brownsville

San Hermosillo Austin 830 737 210

405

204

431

254

Fort

512

572

Sioux Falls

Worth

Antonio

Corpus

Christi 361

620

Matamoros

F A M E R I C A

940

McAllen

785

726

UTC -6

SOUTH

DAKOTA

956

MANITOBA

580

NORTH

DAKOTA

Wichita Falls

OKLAHOMA

Laredo

KANSAS

TEXAS

TAMAULIPAS

NEBRASKA

Abilene

CENTRAL TIME

Ciudad Victoria

605

325

308

Monterrey

NUEVO LEÓN

Bismarck

806

Amarillo

Lubbock

U N I T E D S T A T E S O

SAN LUIS POTOSÍ

Culiacán Saltillo

C A N A D A

825 306

639

432

Pueblo Colorado Springs

Denver

COAHUILA DE ZARAGOZA

303

719

720

ZACATECAS

Provo Carson City Cheyenne 775 435 385 Salt Lake City

983

SASKATCHEWAN

915

Santa Fe

Fort Collins

Durango

575

307

Albuquerque

Chihuahua

El Paso

970

DURANGO

NEW MEXICO

587

780

825

403

587

COLORADO

WYOMING

Juárez

Ciudad

MONTANA

Edmonton

505

Mazatlán

CHIHUAHUA

ALBERTA

UTC -7

801

SINALOA

UTAH

Tucson

MOUNTAIN

520

Mesa

928

986

480

208

MEXICO

GULF OF CALIFORNIA

602

ARIZONA 623

SONORA

La Paz

IDAHO

250

Boise

Phoenix

725

Spokane

BRITISH

COLUMBIA

UTC -8

702

509

CALIFORNIA SUR

BAJA

Las Vegas

4

Henderson

760

NEVADA

458

541

442

564

Mexicali

360

858

BAJA

840

Escondido 619

Seattle 425

951

Tacoma

604

778

236

206

909

PACIFIC TIME

WASHINGTON

CALIFORNIA

Reno

Los Angeles

626

949

253

562

323

213

Portland

Tijuana San Diego

Fresno

657

Bakersfield 661

714

310

424

559/357

Olympia

564

OREGON

360

279

971

Victoria

503

805

Eugene

916

747

818

350

530/837

Sacramento 209

Salem

Vancouver

CALIFORNIA 820

808

925

669

Oakland 408

831

907

415

650

369

510

707

Anchorage

341

628

UTC -10

Honolulu

San Francisco

2

3

OCEAN

PACIFIC

UTC -9

HAWAII TIME

ALASKA TIME

21