Lathrop2024

Customer Rights And Responsibilities

Business Rates Service subject to the business rate may be determined by the location of the phone instrument, or the primary use made of the service. The business rate will apply when the phone is located on a premises primarily and essentially used for business purposes such as offices, stores, shops, factories and garages. The business rate may also apply to phones located in domestic establishments when the service is used substantially for, or advertised for, business purposes. Toll Calls A phone subscriber has the right to refuse the privilege of using their phone to any person whom they desire to exclude from its use, and having this privilege, all toll calls placed over such subscriber’s phone by any other person will be charged to the subscriber’s account. No account or credit charges will be extended to any person other than subscribers whose accounts and bills payable are kept current. Directory Errors And Omissions Claims for damages from errors or omissions in directory listings will be limited to prorated charges for the directory listing that is affected. Non-Published / Non-Listed To prevent your name and phone number from appearing on the Caller ID display of a person receiving a call, dial *67 before each call. Your number will then appear as “private call” to the called party.

Customer Provided Equipment Under Federal Communications Commission (FCC) guidelines, you may supply your own phone or other terminal equipment and connect it directly to the nationwide phone network. You are not required to obtain your phone or other terminal equipment from the phone company in order to receive service. Rates and services are provided on an equal basis whether you provide your own equipment or obtain it from the phone company. If you supply your own phone or other terminal equipment, it must be approved by the FCC, and you are responsible for its proper connection, maintenance, and repair. The phone company will verify the condition of a line if requested at no charge. A charge will apply for each visit by the phone company to a customer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition with a customer-provided phone or other terminal equipment. A service charge may be incurred if the phone company visits the premises of a customer and the service difficulty or trouble is found to have been caused by the customer’s equipment or facilities. If you have any questions concerning the use of the customer provided equipment, please contact the business office. Residential Rates Phones located in a residence and used primarily for domestic purposes are entitled to the rate for residential service. If, however, such service is used substantially for, or advertised for, business purposes, the business rate may be applied.

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