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Computer Maintenance Recommendations Computer Updates:

Troubleshooting The following can help determine why your router may not be working properly: • Powercycle the router by unplugging the power source, waiting 30 seconds, and then plugging it back in. Do not reset the modem. • Check that the Ethernet cord is plugged securely into the WAN or Internet port on the back of the router. • Check that the Ethernet cord running from your computer is plugged securely into one of the four LAN ports on the back of the router. LTC Networks ® Technical Support is available 24/7 to all LTC Networks Internet customers. Call toll-free 800-721-2577 for assistance.

Keep current on updates in order to have the latest protection available for your computer’s operating system. Anti-Virus Program: Used to protect your computer from malware, viruses, worms and Trojan horses which often delete files, access personal information and try to infect other computers. Update and scan on a regular basis. Anti-Spyware Program: • Spyware is a general term for programs that collect information from your computer, advertise or change computer settings, usually without your consent. • Anti-spyware programs detect and remove spyware. • Only download anti-spyware programs from sites you trust. Be cautious about programs offered through pop-ups and emails. Firewall: A firewall makes your computer invisible on the Internet and blocks most communications from unauthorized sources. Install and maintain software for a firewall.

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