Lathrop2023

Customer Rights And Responsibilities & Lifeline

CPNI Under FCC rules governing the use and disclosure of Customer Proprietary Network Information (CPNI), we are only allowed to discuss CPNI at our retail locations with those individuals who are listed as authorized users on the account and who present a valid government issued photo ID. CPNI includes call detail information and certain account information. For phone inquiries, other rules dictate how we authenticate a customer. You may add authorized users to your account by contacting your local business office.

You May Be Eligible For Assistance With Your Bill Lifeline and Disabled Programs Consumers meeting certain eligibility criteria are able to receive monthly discounts for telecommunications service through the Federal Lifeline, Missouri Lifeline, and Missouri Disabled Programs. You may be eligible for discounts if you or a dependent residing in your household qualify under one of the following: • Supplemental Nutrition Program (SNAP) • Medicaid • Federal Public Housing Assistance (FPHA) • Supplemental Security Income (SSI) • Veterans and Survivors Pension Benefit • Income of 135% or less of the Federal Poverty Level To see if you qualify for the Lifeline or Disabled Programs, contact your local business office, and a customer service representative will explain the application process. Toll blocking is available at no charge to all eligible Lifeline recipients. GRM Networks ® encourages residents to check their eligibility for reduced-cost broadband service through the federal Affordable Connectivity Program (ACP). The ACP was launched by the Federal Communications Commission (FCC) to provide a $30 per month benefit to make internet connectivity more affordable for low income households across the nation (up to $75 per month on tribal lands). Customers who receive Lifeline benefits are also eligible for the ACP and can call their local GRM Networks ® office to receive the additional benefit. Individuals receiving both ACP and Lifeline may apply their ACP benefit to their Lifeline service or to a different service. Individuals receiving the ACP benefit may change plans or opt-out of the ACP at any time, may obtain ACP supported broadband service from any participating provider of their choosing, and may transfer the ACP benefit to another provider at any time. ONLY ONE LIFELINE OR DISABLED SERVICE IS AVAILABLE PER HOUSEHOLD. Affordable Connectivity Program

To see if you qualify for the ACP and apply, visit acpbenefit.org or call 877-384-2575.

6

advanced technology. exceptional service.