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Customer Rights And Responsibilities

the conversation. Captioned Telephone users can lis ten to the caller and read the captions on the display

window of the Captioned Telephone. Access To Services

Both 711 and the 800 numbers are toll-free calls and provide access to the same Relay services. If you are experiencing trouble dialing 711 to reach Relay, please call Relay Customer Service. Consumers may place relay calls to English and Spanish speaking persons within Missouri, across the United States and even internationally. There is no charge to access Relay, although standard long distance charges apply. Placing A Call With Relay Missouri To Place a call using Relay Missouri, Dial 7-1-1 or dial one of the toll free numbers below: TTY/ACSII . . . . . . . . . . . . . . . . . . . 800-735-2966 Voice . . . . . . . . . . . . . . . . . . . . . . . . 866-735-2460 Spanish . . . . . . . . . . . . . . . . . . . . . 800-520-7309 Voice Carry Over . . . . . . . . . . . . . 800-735-0135 Speech-to-Speech . . . . . . . . . . . . 877-735-7877 Customer Service Information . . 800-676-3777 PO Box 29230 • Shawnee Mission, KS 66201-9230 Email: accessibility@sprint.com Web: www.relaymissouri.com Captioned Telephone . . . . . . . . . . . 877-242-2823

Relay Missouri Relay makes it possible for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking to make and receive telephone calls. Traditional Relay calls are based on TTY (also known as a TDD or text telephone). However, there are many different types of Relay calls, such as Voice Carry Over and Hearing Carry Over, that accommodate individual calling pref erences. Here’s How Relay Works Relay calls are simple - just dial 711 or the appropri ate toll free number and you will be connected with a highly trained Communication Assistant (CA) that will facilitate your call. Regardless of how you connect, the CA will “voice” everything you type to the other party, and type everything the other party says so that you can read the conversation on the screen of your assistive device. The CA is an invisible link between the calling parties. There are no restrictions or time limits on any call, and Relay is available 24 hours a day, seven days a week, 365 days a year. Whether you’re making per sonal calls or business calls, by law all Relay calls are confidential and there are no records or recordings of any Relay conversation. Specialized Services Relay offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents. Specially trained CAs are on hand to assist in these types of calls and may be reached by dialing the associated number provided. Since Relay offers a variety of services, please refer to the website or call your state Relay Customer Service for more detailed instructions on how a particular call is processed. Captioned Telephone, or CapTel, is also available and ideal for individuals with hearing loss who are able to speak for themselves. A Captioned Telephone works like any other phone with one important addition: it displays every word the other person says throughout

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