Lathrop2023

Service & Billing

Establishing Or Transferring Phone Service

How, When, & Where To Pay Your Bill Your payment due date appears on your bill. Your payment is considered past due if not paid by that date. Sign up for eBill to save time, and view and pay your bill online - visit www.grm.net/ebill/ or contact the business office. You can sign up for Autopay and pay your bill via automatic bank deduction, debit card or credit card. For further convenience, download our app on your mobile device - search for GRM Networks in the Apple App Store or Google Play. You can use the app to pay your bill, set up Autopay, and view your invoices and payment history. Other payment options include mailing your payment as directed on your bill, or you may pay in person at our business office at 3406 Miller St., Bethany, MO. Payment can also be made in person at Goppert Financial Bank located at 710 Oak St., Lathrop, MO. There is a charge for each returned check. Contact the business office for more information. You will save time and reduce the chance of error if you use the payment portion of your bill when paying. Error On Your Bill If you have a question on your bill, call your local customer service representative. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated. Paying The Bill On Time, So Your Service Will Not Be Disconnected If your payment is not received by the due date, or you do not comply with payment arrangements, your phone service may be disconnected. How To Get Your Service Restored All relevant past charges must be paid before your service can be reconnected, and you will be charged a reconnection fee. You may also be asked to pay a deposit.

To establish or transfer residential and/or business phone service, please call the LTC Networks ® business office. To enable us to process your order to establish phone service, we will need to know your complete address, and how you want to be listed in the directory. We also need to know about previous phone service in your name, and other credit information. We will ask for identification and an alternate contact number. Deposit Policy Customers may be asked to pay a deposit to establish phone service. The amount of your deposit is determined when you apply for service. You Will Be Billed For Changes In Your Service All changes, except termination of service, and disconnection of certain options, require a service charge. The amount you are charged depends on the type of change requested. Consult the LTC Networks business office for current rates. How You Are Billed Charges for local service are billed one month in advance. Toll calls and repair charges are billed after they occur.

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