Lathrop2022

Customer Rights And Responsibilities & Lifeline

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CPNI Under FCC rules governing the use and disclosure of Customer Proprietary Network Information (CPNI), we are only allowed to discuss CPNI at our retail locations with those individuals who are listed as authorized users on the account and who present a valid government issued photo ID. CPNI includes call detail information and certain account information. For phone inquiries, other rules dictate how we authenticate a customer. You may add authorized users to your account by contacting your local business office.

You May Be Eligible For Assistance With Your Bill Consumers meeting certain eligibility criteria are able to receive monthly discounts for telecommunications service through the Federal Lifeline, Missouri Lifeline, and Missouri Disabled Programs. You may be eligible for discounts if you or a dependent residing in your household qualify under one of the following: • Supplemental Nutrition Program (SNAP) • Medicaid • Federal Public Housing Assistance (FPHA)

• Supplemental Security Income (SSI) • Veterans and Survivors Pension Benefit • Income of 135% or less of the Federal Poverty Level

To see if you qualify for the Lifeline or Disabled Programs, contact your local business office, and a customer service representative will explain the application process. Toll blocking is available at no charge to all eligible Lifeline recipients. ONLY ONE LIFELINE OR DISABLED SERVICE IS AVAILABLE PER HOUSEHOLD.

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