Lathrop2022

LTC Networks ® JANUARY 2022 040981

®

Advanced Technology. Exceptional Service.

JANUARY 2022

816 Area Code Includes Listings For:

/grm.net grm.net grm411.com Local Search Made Easy ® Lathrop, Cameron & Plattsburg

We Are Here To Help

Name

Address

Phone

877-742-5553

3406 Miller Street, Bethany, MO 64424

24/7 Tech Support and After Hours Outage Reporting Line LTC Networks ®

800-721-2577

Fast and Reliable Internet from a source you know and trust.

/grm.net

www.grm.net

Save More Than 15% When You Upgrade To A Bundle!

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LTC Networks ® is happy to offer bundles to suit your lifestyle and fit your budget. Choose from our wide selection of Phone and Phone & Internet Bundles.

Bring It All Home BASIC BUNDLES - Phone Bundles

Bring It All Home Basic Bundle includes: Local Phone, Caller ID, Call Waiting, Voice Mail, & Lathrop Long Distance:

120 Total Long Distance Minutes . . . . . . . . . . . $37.95 240 Total Long Distance Minutes . . . . . . . . . . . $46.95 360 Total Long Distance Minutes . . . . . . . . . . . $55.95

600 Total Long Distance Minutes . . . . . . . . . . . $73.95 1020 Total Long Distance Minutes . . . . . . . . .$103.95

Bring It All Home SUPER BUNDLES - Phone and Internet Bundles

Bring It All Home Super Bundle includes: Internet Service, Voice Mail to E-Mail, Tech Home Protect, Local Phone, Caller ID, Call Waiting, Voice Mail, & Lathrop Long Distance:

Long Distance Minutes

Bring It All Home Bundles

120

240

360

600

1020

Bring It All Home Super with #surfer - up to 50 Mbps

$78.95

$87.95

$96.95

$112.95

$143.95

Bring It All Home Super with #streamer - 100 Mbps

$101.95

$110.95

$119.95

$135.95

$166.95

Bring It All Home Super with #gamer - 200 Mbps

$110.95

$119.95

$128.95

$144.95

$175.95

Bring It All Home Super with #happyhome - 500 Mbps

$118.95

$127.95

$136.95

$152.95

$183.95

Bring It All Home Super with #digthegig - 1000 Mbps

$127.95

$136.95

$145.95

$161.95

$192.95

Ready to start saving money every month with a Bundle? Call your local business office to sign up for a Bring It All Home Bundle.

Prices exclude required taxes, fees, and surcharges. Certain restrictions may apply. Internet speeds are up to the advertised speeds and may vary depending on customer-owned equipment. Bring It All Home Bundles are available to residential customers. The long distance minutes that are included in the bundles are for 1+ calls. Call for international rates.

FAV4 FEATURE PACK

Caller ID, Enhanced Call Waiting, Primary Voice Mail & 3 Way Calling only $8.95!

Sign up for eBill to save time, and view and pay your bill online - visit www.grm.net/ebill/ or contact the business office. You can also sign up for Autopay and pay your bill via automatic bank deduction, debit card or credit card. Customers who utilize both eBill and automatic bank deduction receive a bill credit - contact your local business office for more information! Other payment options include mailing your payment as directed on your bill, or you may pay in person at your local business office. There is a charge for each returned check.

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Table Of Contents

EMERGENCY CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 3 LTC NETWORKS ® SERVICE CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 3 CUSTOMER RIGHTS AND RESPONSIBILITIES . . . . . . . . . . . . . . . . . . . . . . PAGES 4-7 LIFELINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 7 10-DIGIT DIALING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 8 LONG DISTANCE CALLING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 9 NATIONWIDE AREA CODES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 10 KANSAS CITY MCA MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 11 ONLINE DIRECTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGES 12-13 STATEMENT OF NONDISCRIMINATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 14 PHONE REPAIR SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGES 15-16 SERVICE & BILLING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 17 INTERNET GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGES 18-19 ENHANCED FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGES 20-29 VOICE MAIL GUIDE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGES 30-31 PHONE PREFIXES & ZIP CODES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 32

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Emergency And LTC Networks ® Service Calls

Emergency Calls AMBULANCE

Plattsburg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .911 FIRE (To Report A Fire). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .911 WATER DEPT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816-740-4251 POLICE Lathrop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .911 NONEMERGENCY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816-528-6550 SHERIFF Plattsburg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .911 NONEMERGENCY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816-539-3777 STATE HIGHWAY PATROL St. Joseph (Long Distance). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816-387-2345 CHILD ABUSE AND NEGLECT HOTLINE . . . . . . . . . . . . . . . . . . . . . . . . . . 800-392-3738 ELDERLY ABUSE & NEGLECT HOTLINE . . . . . . . . . . . . . . . . . . . . . . . . . . 800-392-0210 FEDERAL BUREAU OF INVESTIGATION (F.B.I.) . . . . . . . . . . . . . . . . . . . . 816-221-6100 POISON CONTROL CENTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-222-1222 U.S. MARSHAL K.C. MO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816-512-2000 TORNADO REPORTING In case you see a Tornado . . . . . . . . . . . . . . . . . . . . Call nearest Law Enforcement Agency, Police, Sheriff or State Patrol LTC Networks Service Calls BURIED CABLE LOCATE - MISSOURI ONE CALL . . . . . . . . . . . . 811 or 800-344-7483 DIRECTORY ASSISTANCE INFORMATION Dial 1 + area code + 555-1212 . . . . . . . . . . . . . . . .(800) numbers dial 800-555-1212 DIRECT DISTANCE DIALING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . See Page 9 TROUBLE REPORTING & TECHNICAL SUPPORT 24/7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 or 800-721-2577 LTC NETWORKS BUSINESS OFFICE . . . . . . . . . . . . . . . . . . . . . . . 777 or 816-528-4211 3406 Miller St., Bethany, MO 64424 Office hours 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m. Monday through Friday, except holidays.

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Customer Rights And Responsibilities

When will I receive my bill? LTC Networks ® mails bills at or near the first day of each month. You should receive your itemized bill within the first few days of the month. If you do not receive your bill, please call our business office at (816) 528-4211; we will mail you a copy of your current bill at no charge. How can I pay my bill? You may mail your payment as directed on your bill, or you may pay in person at our business office at 3406 Miller St., Bethany, MO. Payment can also be made in person at Goppert Financial Bank located at 710 Oak St., Lathrop, MO. There is a charge for each returned check. We also offer automatic bank deduction, debit and credit card payment abilities. You may also pay online by using eBill. Contact the business office for more information. When does my bill become delinquent? Your bill will be declared delinquent if it is still unpaid on the 21st day after the first mailing. How can I dispute a charge on my bill? If you believe a charge appearing on your bill is in error, you can inquire and/or dispute a charge by calling, writing or coming into our office. You may call us at 816-528-4211 or by dialing 777 from your LTC Networks landline phone, or you may come in the office at 3406 Miller St., Bethany, MO., from the hours of 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. Monday through Friday, except holidays. When can my phone service be disconnected? Your phone service can be disconnected when you have not paid delinquent charges, have failed to pay a required deposit, or failed to comply with a settlement agreement, misrepresented your identity, or refused to allow inspection of the Company’s facilities and as provided by any state and/or federal law. Basic local phone service cannot be disconnected for non-payment of a delinquent charge for other than basic local phone service. Phone service will not be disconnected on days when the office is not open for business or on the day before the office will not be open for business. Phone service may not be disconnected prior to the 10th day after notice has been given of the Company’s intent to do so. (Company will mail/email a ten-day reminder notice and make one attempt to contact the subscriber to be disconnected.)

The Company may block access to toll and eliminate any optional service and/or features for non-payment of charges for those services. How can I have my discontinued service restored? You can have your discontinued service restored by paying all undisputed charges and the required deposit, if any, or the Company may elect to enter into a settlement agreement with you that would restore your service. You may be assessed a charge for restoring service and the Company may require a deposit. When is a deposit or guarantee required? You may be required to post a deposit or provide a guarantee of payment if you fail to meet our credit- worthiness criteria. Call our office to inquire about our credit-worthiness criteria. How can I file a dispute/complaint? If you have a dispute/complaint with LTC Networks, it may be resolved by contacting the District Manager at 3406 Miller St., Bethany, MO 64424, or call 877- 742-5553. A “dispute” must be registered with the Company prior to the delinquent date in order to avoid discontinuance of service. If your complaint is still not resolved, you may contact the Missouri Public Service Commission which regulates LTC Networks. You may also contact the Office of Public Counsel; they represent the public (residential customer) before the Public Service Commission.

Missouri Public Service Commission Governor Office Building 200 Madison St. P.O. Box 360 Jefferson City, MO 65102-0360 800-392-4211 or TTY 573-522-9061 email: pscinfo@psc.mo.gov

Office of Public Counsel Governor Office Building 200 Madison St., Suite 650 P.O. Box 2230 Jefferson City, MO 65102-2230 573-751-4857 866-922-2959 email: mopco@opc.mo.gov

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Customer Rights And Responsibilities

Business Rates Service subject to the business rate may be determined by the location of the phone instrument, or the primary use made of the service. The business rate will apply when the phone is located on a premises primarily and essentially used for business purposes such as offices, stores, shops, factories and garages. The business rate may also apply to phones located in domestic establishments when the service is used substantially for, or advertised for, business purposes. Toll Calls A phone subscriber has the right to refuse the privilege of using their phone to any person whom they desire to exclude from its use, and having this privilege, all toll calls placed over such subscriber’s phone by any other person will be charged to the subscriber’s account. No account or credit charges will be extended to any person other than subscribers whose accounts and bills payable are kept current. Directory Errors And Omissions Claims for damages from errors or omissions in directory listings will be limited to prorated charges for the directory listing that is affected. Non-Published / Non-Listed To prevent your name and phone number from appearing on the Caller ID display of a person receiving a call, dial *67 before each call. Your number will then appear as “private call” to the called party.

Customer Provided Equipment Under Federal Communications Commission (FCC) guidelines, you may supply your own phone or other terminal equipment and connect it directly to the nationwide phone network. You are not required to obtain your phone or other terminal equipment from the phone company in order to receive service. Rates and services are provided on an equal basis whether you provide your own equipment or obtain it from the phone company. If you supply your own phone or other terminal equipment, it must be approved by the FCC, and you are responsible for its proper connection, maintenance, and repair. The phone company will verify the condition of a line if requested at no charge. A charge will apply for each visit by the phone company to a customer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition with a customer-provided phone or other terminal equipment. A service charge may be incurred if the phone company visits the premises of a customer and the service difficulty or trouble is found to have been caused by the customer’s equipment or facilities. If you have any questions concerning the use of the customer provided equipment, please contact the business office. Residential Rates Phones located in a residence and used primarily for domestic purposes are entitled to the rate for residential service. If, however, such service is used substantially for, or advertised for, business purposes, the business rate may be applied.

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speak for themselves. A Captioned Telephone works like any other phone with one important addition: it displays every word the other person says throughout the conversation. Captioned Telephone users can lis- ten to the caller and read the captions on the display

window of the Captioned Telephone. Access To Services

Relay Missouri Relay makes it possible for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking to make and receive telephone calls. Traditional Relay calls are based on TTY (also known as a TDD or text telephone). However, there are many different types of Relay calls, such as Voice Carry Over and Hearing Carry Over, that accommodate individual calling pref- erences. Here’s How Relay Works Relay calls are simple - just dial 711 or the appropri- ate toll free number and you will be connected with a highly trained Communication Assistant (CA) that will facilitate your call. Regardless of how you connect, the CA will “voice” everything you type to the other party, and type everything the other party says so that you can read the conversation on the screen of your assistive device. The CA is an invisible link between the calling parties. There are no restrictions or time limits on any call, and Relay is available 24 hours a day, seven days a week, 365 days a year. Whether you’re making per- sonal calls or business calls, by law all Relay calls are confidential and there are no records or recordings of any Relay conversation. Specialized Services Relay offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents. Specially trained CAs are on hand to assist in these types of calls and may be reached by dialing the associated number provided. Since Relay offers a variety of services, please refer to the website or call your state Relay Customer Service for more detailed instructions on how a particular call is processed. Captioned Telephone, or CapTel, is also available and ideal for individuals with hearing loss who are able to

Both 711 and the 800 numbers are toll-free calls and provide access to the same Relay services. If you are experiencing trouble dialing 711 to reach Relay, please call Relay Customer Service. Consumers may place relay calls to English and Spanish speaking persons within Missouri, across the United States and even internationally. There is no charge to access Relay, although standard long distance charges apply. Placing A Call With Relay Missouri To Place a call using Relay Missouri, Dial 7-1-1 or dial one of the toll free numbers below: TTY/ACSII . . . . . . . . . . . . . . . . . . . 800-735-2966 Voice . . . . . . . . . . . . . . . . . . . . . . . . 866-735-2460 Spanish . . . . . . . . . . . . . . . . . . . . . 800-520-7309 Voice Carry Over . . . . . . . . . . . . . 800-735-0135 Speech-to-Speech . . . . . . . . . . . . 877-735-7877 Customer Service Information . . 800-676-3777 PO Box 29230 • Shawnee Mission, KS 66201-9230 Email: accessibility@sprint.com Web: www.relaymissouri.com Captioned Telephone . . . . . . . . . . . 877-242-2823

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Customer Rights And Responsibilities & Lifeline

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CPNI Under FCC rules governing the use and disclosure of Customer Proprietary Network Information (CPNI), we are only allowed to discuss CPNI at our retail locations with those individuals who are listed as authorized users on the account and who present a valid government issued photo ID. CPNI includes call detail information and certain account information. For phone inquiries, other rules dictate how we authenticate a customer. You may add authorized users to your account by contacting your local business office.

You May Be Eligible For Assistance With Your Bill Consumers meeting certain eligibility criteria are able to receive monthly discounts for telecommunications service through the Federal Lifeline, Missouri Lifeline, and Missouri Disabled Programs. You may be eligible for discounts if you or a dependent residing in your household qualify under one of the following: • Supplemental Nutrition Program (SNAP) • Medicaid • Federal Public Housing Assistance (FPHA)

• Supplemental Security Income (SSI) • Veterans and Survivors Pension Benefit • Income of 135% or less of the Federal Poverty Level

To see if you qualify for the Lifeline or Disabled Programs, contact your local business office, and a customer service representative will explain the application process. Toll blocking is available at no charge to all eligible Lifeline recipients. ONLY ONE LIFELINE OR DISABLED SERVICE IS AVAILABLE PER HOUSEHOLD.

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Mandatory 10-Digit Dialing for the 816 Area Code The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022. In order for 988 to work in the 816 area code, 10-digit local dialing must first be implemented. Effective October 24, 2021, if your area code is 816, you must dial the area code plus the seven-digit phone number to make local calls. This includes all LTC Networks ® phone customers. Effective October 24, 2021, 7-digit dialing no longer works in the 816 area code. 816 area code customers: To complete all local calls, you need to dial area code + telephone number . This applies to all calls within your area code that were previously dialed with 7 digits. When did the change begin? Effective October 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls as described above. Local calls dialed with only 7 digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7-digit number. Effective July 16, 2022, dialing “988” will route your call to National Suicide Prevention and Mental Health Crisis Lifeline. What will you need to do? In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers must be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included. What remains the same? ■ Your telephone number, including current area code, has not changed. ■ The price of a call, coverage area, or other rates and services has not changed because of the ` dialing change. ■ What was previously a local call remains a local call regardless of the number of digits dialed. ■ You will continue to dial 1+ area code + telephone number for all long distance calls. ■ You can still dial just three digits to reach 711 (relay services) and 911 (emergency services). ■ Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing their three-digit codes. ■ The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255). Who may you contact with questions? If you have any questions regarding information provided in this notice, please call:

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877-742-5553

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For more information, visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.

Long Distance Calling & Abbreviated Dialing Codes

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How To Get Out-Of-Area Numbers If you do not have the number in the city you are calling, dial "1" plus the area code of the town you wish to call, then dial 555-1212. How To Reach 800 Directory Assistance Dial “1” where required, then Code “800” plus 555-1212. “Busy” Signals And “No Answers” If you get a “busy” signal or if no one answers the phone you are calling, hang up and try the call later. Abbreviated Dialing Codes Abbreviated dialing codes were established by the Federal Communications Commission (FCC) for communities to use to provide access to special services. The FCC intended the abbreviated dialing codes to be easy to remember and universally recognizable numbers that would enable a critical connection between individuals and families in need and the appropriate community-based organizations and government agencies. 2-1-1 : Community Services, United Way 3-1-1 : Municipal Government services, non-emergency 4-1-1 : Directory Assistance (Fees may be charged) 5-1-1 : Traffic Information 6-1-1 : Telephone Company Customer Service 7-1-1 : TDD Relay Services 8-1-1 : Underground public utility location request service 9-1-1 : Emergency Medical, Police or Fire service

LTC Networks ® is a quality telecommunications services provider that provides basic and enhanced services at reasonable rates within its service territory. Basic services are offered at the following rates: Access Line Charges Listed below are the prevailing monthly access line charges. These rates do not include the Federal subscriber line charge nor applicable taxes. Business Local Basic Service. . . . . . . . $23.50 Residence Local Basic Service . . . . . . .$23.50 FCC End User Residence/Single Line Business . . . . . . . . . . . . . . . . . . . . . . . . . . .$6.50 FCC Multi Line Business . . . . . . . . . . . . . .$9.20 Toll Blocking . . . . . . . . . . . . . . . . . . . . . . . .$3.00 Emergency 911 Services – Surcharges for 911 services are assessed according to government assessments. Basic services are offered to all consumers in the LTC Networks service territories at the rates, terms and conditions specified in the Company’s tariffs. If you have any questions regarding the Company’s services, please call us at 816-528-4211 or visit our business office at 3406 Miller St., Bethany, MO 64424. Long Distance Calling You may obtain the area code of the place you are calling by checking the map. (See map on page 10.) If the map does not clearly show the area code you want, and it is not listed in the introductory pages of your directory, call the operator for assistance. From All Landline Telephones At Lathrop How To Call Dial 1 + the area code + the seven-digit telephone number for most direct dialed calls. Dial 0 + the area code + the seven-digit number for calls that need the assistance of an operator. (These calls will be charged at a higher rate.) Dial 011 + the country code + the city code + the local number for most international calls. Note: With competition in the Long Distance Calling business, customers should be advised that contacting their own toll provider for special dialing instructions and/or any available pricing plans may be advantageous.

All abbreviated dialing codes may not be available in your community.

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Nationwide Area Codes

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Kansas City Metropolitan Calling Area (MCA)

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Online Directory

The Online Directory That Is FAST, EASY & POWERFUL

See for Yourself at 411lathrop.com

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Online Directory

UNLIMITED ACCESS TO LOCAL BUSINESSES 411lathrop.com

Searching For Businesses From the main screen, simply enter the type of business or the name of the business that you are looking for in the “FIND” box. You will be directed to a page containing all of the businesses that match your search, as well as a map indicating where each business is located (if an address was provided) . By clicking on any advertiser’s address, you can get an exact location of the business on the map, as a well as the option of obtaining driving directions from your own location! You can also access a business’s ad as it appears

in the Yellow Pages, their website or send them a quick email (if the advertiser has chosen these options). Searching For People From the main screen, click on “PEOPLE SEARCH” and simply enter the name of the person or people you are looking for in the “FIND” box. You will be directed to a page containing all of the people that match your search, as well as a map indicating where each person is located (if an address was provided).

LOCAL BUSINESSES AT YOUR FINGERTIPS!

LOCAL • ACCURATE • VERIFIED 411lathrop.com Local Search Made Easy ®

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Statement Of Nondiscrimination

Statement of Nondiscrimination In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339 . Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at https://www.usda.gov/sites/default/files/documents/usda-program-discrimination-com- plaint-form.pdf and at any USDA office or write a letter addressed to USDA and provide in the letter all the infor- mation requested in the form. To request a copy of the complaint form, call (866) 632-9992 . Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights De acuerdo con la ley federal de derechos civiles y las reglamentaciones y políticas de derechos civiles del Departamento de Agricultura de Estados Unidos (U.S. Department of Agriculture, USDA), se prohíbe al USDA, sus agencias, oficinas, y empleados, e instituciones que participan o administran los programas del USDA, discriminar por motivos de raza, color, origen nacional, religión, género, identidad de género (incluidas las expresiones de género), orientación sexual, discapacidad, edad, estado civil, estado familiar/parental, ingresos derivados de un programa de asistencia pública, creencias políticas, o reprimendas o represalias por actividades previas sobre derechos civiles, en cualquier programa o actividad llevados a cabo o financiados por el USDA (no todas las bases se aplican a todos los programas). Las fechas límite para la presentación de remedios y denuncias varían según el programa o el incidente. Las personas con discapacidades que requieran medios alternativos de comunicación para obtener información sobre el programa (por ej., Braille, letra grande, cinta de audio, lenguaje americano de señas, etc.) deberán comunicarse con la Agencia responsable o con el Centro TARGET del USDA al (202) 720-2600 (voz y TTY) o comunicarse con el USDA a través del Servicio Federal de Transmisiones al (800) 877-8339. Asimismo, se puede disponer de información del programa en otros idiomas además de inglés. Para presentar una denuncia por discriminación en el programa, complete el Formalario de Denuncias por Discriminación en el Programa del USDA, AD-3027, que se encuentra en línea en https://www.usda.gov/sites/ default/files/documents/usda-program-discrimination-complaint-form.pdf , o en cualquier oficina del USDA, o escriba una carta dirigida al USDA e incluya en la carta toda la información solicitada en el formulario. Para solicitar una copia del formulario de denuncias, llame al (866) 632-9992. Envíe su formulario completado o su carta al USDA por los siguientes medios: (1) correo: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410 (2) fax: (202) 690-7442 ; or (3) email: program.intake@usda.gov. LTC Networks ® is an equal opportunity provider and employer. Spanish Translation

1400 Independence Avenue, SW Washington, D.C. 20250-9410

(2) fax: (202) 690-7442; o (3) correo electrónico: program.intake@usda.gov. LTC Networks es un proveedor y empleador que ofrece igualdad de oportunidades.

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Phone Repair Service

security system, or night bells, make sure that equipment is working. If your phone service works without the added equipment, the problem may be with the accessories. If You Hear Noise On Your Line: It may be caused by the weather, aerial satellites, poor grounding or other conditions that are only temporary. If the noise persists, the troubleshooting tips listed on this page may help isolate the problem. The interference may also be caused by radio frequency signals from amateur citizens band (CB) and AM/FM broadcast stations. The installation of a modular filter, obtainable from most stores selling phone equipment, may help. Because cordless phones operate on radio frequencies, they can also receive interference from nearby radio transmitters. Contact your cordless phone equipment supplier or manufacturer for assistance with these problems. If You Hear A Rapid Busy Signal: While making a local or long distance call, it means that all phone circuits are busy. Wait a few minutes, then try your call again.

To Report A Problem With Your Phone Service

Call 800-721-2577

Why Won’t My Phone Work? These tests can help you determine why your phone isn’t working: 1. If you have only one phone and it unplugs, take it to a friend’s home or office and plug it in. If it doesn’t work there, you probably have a phone equipment problem. 2. If you have two or more phones that unplug, unplug all of them. Then try each one at a time in each phone jack or outlet. If one phone doesn’t work anywhere, you probably have a phone equipment problem. If none of the phones work in any jack, you may have a jack or inside wiring problem. 3. Borrow a friend’s phone and try it in each one of your jacks. If it doesn’t work in a particular jack, you probably have a jack or inside wiring problem. If it doesn’t work in any jack, you may have a phone company line problem. 4. If your phone doesn’t unplug, contact the company that sold or leased it to you for directions on how to remove it. 5. If you have phone accessories, such as answering machines, speaker phones, cordless phones, a

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Phone Repair Service

If The Problem Is In Your Jack Or The Wire That Runs Through Your Home Or Office: You have three options: 1. You can call LTC Networks ® . If

you subscribe to our optional wire maintenance plan, we will repair your jack or inside wiring at no charge during normal business hours. If you don’t subscribe or cannot wait until normal business hours, we will still be happy to repair the problem, but we will have to charge you for labor, materials and a trip charge if appropriate. 2. You are welcome to hire any independent contractor or home repair expert to repair your jack or inside wiring. 3. You can repair the problem yourself. If The Problem Is In The LTC Networks Outside Lines Or Switching Equipment: Call 800-721-2577 to report a problem with your phone service.

Our Repair Service Center Can Help Isolate The Problem But in some cases, we won’t know what’s wrong without sending a repair technician to your home or office. There may be a charge for this repair visit. Troubleshooting–described on the previous page–may help you isolate the problem yourself and save you time and money. If The Problem Is In Your Phone Set: Follow the instructions on your warranty or contact your equipment retailer.

For More Information Visit grm.net/contact-us/

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Service & Billing

Establishing Or Transferring Phone Service

To establish or transfer residential and/or business phone service, please call the LTC Networks ® business office. To enable us to process your order to establish phone service, we will need to know your complete address, and how you want to be listed in the directory. We also need to know about previous phone service in your name, and other credit information. We will ask for identification and an alternate contact number. Deposit Policy Customers may be asked to pay a deposit to establish phone service. The amount of your deposit is determined when you apply for service. You Will Be Billed For Changes In Your Service All changes, except termination of service, and disconnection of certain options, require a service charge. The amount you are charged depends on the type of change requested. Consult the LTC Networks business office for current rates. How You Are Billed Charges for local service are billed one month in advance. Toll calls and repair charges are billed after they occur. How, When, & Where To Pay Your Bill Your payment due date appears on your bill. Your payment is considered past due if not paid by that date.

You can mail your payment or pay your bill at the business office located at 3406 Miller St., Bethany, MO, or at Goppert Financial Bank, 710 Oak St., Lathrop, MO. Please don’t send cash in the mail. We also offer automatic bank deduction, debit and credit card payment abilities or you can pay online by going to grm.net and clicking on eBill. Contact your business office for more information. You will save time and reduce the chance of error if you use the payment portion of your bill when paying. There is a charge for each returned check. Error On Your Bill If you have a question on your bill, call your local customer service representative. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated. Paying The Bill On Time, So Your Service Will Not Be Disconnected If your payment is not received by the due date, or you do not comply with payment arrangements, your phone service may be disconnected. How To Get Your Service Restored All relevant past charges must be paid before your service can be reconnected, and you will be charged a reconnection fee. You may also be asked to pay a deposit.

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Internet

LTC Networks ® has partnered with Security Coverage to offer a complete solution for your computer security, maintenance and support needs. Tech Home makes technology easy. Secure your desktop, laptop, tablet and smartphone to guard against viruses, hacking or stolen and lost items. Learn more about the available Tech Home packages below.

Protect Plus

Managed Wi-Fi

Protect

Support

$ 4.95/mo.

$ 9.95/mo.

$ 14.95/mo.

$ 24.95/mo.

SecureIT Web Security for computers, phones & tablets Anti-theft for your phone or tablet Keep your memories & files safe Convenient password keeper

Covers 1 desktop & 1 mobile device Covers 4 devices (desktop or mobile) 24/7 concierge hotline for connectivity 24 hour in-home Wi-Fi monitoring

No cost next day in-home issue resolution Worry free equipment replacement guarantee Signal saturation guarantee 24/7 concierge hotline for setup, support & troubleshooting Solve network problems

Connect new devices

Fix slow browser problems Tune up slow devices

For more information and current rates, call the LTC Networks business office or visit www.grm.net/Internet/computer-security-solutions/.

Residential Internet Products & Services • #surfer up to 50 Mbps download / 50 Mbps upload $42.95 per month plus phone • #streamer 100 Mbps download / 100 Mbps upload

• #happyhome 500 Mbps download / 500 Mbps upload

$89.95 per month plus phone, or $95.00 per month Internet only

• #digthegig 1000 Mbps download / 1000 Mbps upload

$99.95 per month plus phone, or $105.00 per month Internet only

$69.95 per month plus phone, or $75.00 per month Internet only

Standard Installation Fee: $100 one-time charge

• #gamer

Equipment Fee: $3.95/month (required)

200 Mbps download / 200 Mbps upload $79.95 per month plus phone, or $85.00 per month Internet only

Managed Wi-Fi: $14.95/month (optional)

Advertised speeds are symmetrical and reflect highest achievable outcome. Service availability varies by location. Please contact LTC Networks for more information.

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Internet

Computer Maintenance Recommendations Computer Updates:

Troubleshooting The following can help determine why your router may not be working properly: • Powercycle the router by unplugging the power source, waiting 30 seconds, and then plugging it back in. Do not reset the modem. • Check that the Ethernet cord is plugged securely into the WAN or Internet port on the back of the router. • Check that the Ethernet cord running from your computer is plugged securely into one of the four LAN ports on the back of the router. LTC Networks ® Technical Support is available 24/7 to all LTC Networks Internet customers. Call toll-free 800-721-2577 for assistance.

Keep current on updates in order to have the latest protection available for your computer’s operating system. Anti-Virus Program: Used to protect your computer from malware, viruses, worms and Trojan horses which often delete files, access personal information and try to infect other computers. Update and scan on a regular basis. Anti-Spyware Program: • Spyware is a general term for programs that collect information from your computer, advertise or change computer settings, usually without your consent. • Anti-spyware programs detect and remove spyware. • Only download anti-spyware programs from sites you trust. Be cautious about programs offered through pop-ups and emails. Firewall: A firewall makes your computer invisible on the Internet and blocks most communications from unauthorized sources. Install and maintain software for a firewall.

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General Information/ Enhanced Features

Warning–Buried Cable Cables and lines that provide your service are buried. It will be in your best interest to give us several days advance notice before you start trenching or digging. Damage to cables and lines impairs your service and the cost of repairs is expensive. Before digging or trenching, contact the following: Missouri One Call 811 900/976 Call Blocking Dialing 900 and 976 prefix numbers allows you to reach a variety of “pay-per-call” sources. All telephones are capable of completing a call to any 900 or 976 prefix numbers unless call blocking is requested. If you so desire, LTC Networks ® will block call attempts to these prefixes from your phone. If you have any questions about this offering, please call the business office. Anonymous Call Rejection Refuse calls from those who have blocked their numbers. $1.95/month. How it works: When you’ve turned this service “on” any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls and they should remove blocking and call back. All other calls will ring through as usual. To “turn on” the service: 1. Lift the handset and listen for the dial tone. 2. Press *77 . 3. Listen for an announcement. Hang up. To “turn off” the service: 1. Press *87 . 2. Listen for an announcement. Hang up. Note: You will not be notified when or how many calls have been rejected.

Auto Redial / Callback Get through to busy numbers as soon as they’re free. $1.95/month. How it works: You can save time dialing busy numbers over and over. Your phone rings you as soon as the line is free, and automatically connects you. How to use: 1. When you hear a busy signal, press and release the “switchhook.” Listen for a special tone. 2. If you’ve already hung up, lift the handset and listen for a normal dial tone. 3. Press *66 . 4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. 5. A special callback ring alerts you if the line becomes free (some phones ring normally). 6. Lift the handset to automatically place the call. To cancel your callback request: 1. Depress the “switchhook” and release. Listen for a dial tone. 2. If you’ve already hung up, lift the handset and listen for a normal dial tone. 3. Press *86 . 4. Listen for the confirmation tone or announcement. Hang up. Notes: • To start the 30-minute clock, repeat steps 1-4 under “How to use.” • Auto Redial/Callback can check as many as 30 busy lines at once for you. To know which call is being completed, you must subscribe to Calling Number service. • Does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or on a line where Call Forward and some other call services have been activated. • The “switchhook” is the button the handset pushes down when you hang up the phone. Some phones have a Link or Flash key you can press instead.

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Enhanced Features

Call Forward Let your calls follow you to another number.

callers can talk with someone else or can leave a message for you. Easily turn it on or off, or change the forwarding number. To turn “on” the service: 1. Lift the handset and listen for the dial tone. 2. Press *90 . 3. Listen for the dial tone. 4. Dial the number where you want your calls forwarded. 5. When the phone is answered, your Call Forward Busy is in effect. If the line is busy, or there’s no answer: 1. Hang up. 2. Within two minutes, repeat steps 1-4 above. You’ll hear a confirmation tone, to let you know your Call Forward Busy is now working. To “turn off” the service: 1. Lift the handset and listen for the dial tone. 2. Press *91 . 3. Listen for the confirmation tone, then hang up. Your Call Forward Busy is now “off.” To change the “forward to” number: 1. Turn off Call Forward Busy (see directions above.) 2. Repeat steps 1-5 above to turn on Call Forward Busy, entering the new “forward to” number. Notes: • Dial the number exactly as if you are calling directly. For a long distance number, dial “1” plus

$1.00/month. How it works:

You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls. To “turn on” the service: 1. Lift the handset and listen for the dial tone. 2. Press *72 . 3. Listen for the dial tone. 4. Dial the number where you want your calls forwarded. 5. When the phone is answered, your Call Forward is in effect. If the line is busy, or there’s no answer: 1. Hang up. 2. Within two minutes, repeat steps 1-4. You’ll hear a confirmation tone, to let you know your Call Forward is now working. To “turn off” the service: 1. Lift the handset and listen for the dial tone. 2. Press *73 . 3. Listen for the confirmation tone, then hang up. Your Call Forward is now “off,” and calls will ring normally on your phone. To change the “forward to” number: 1. Turn off Call Forward. 2. Repeat steps 1-5 in the previous section to turn on Call Forward, entering the new “forward to” number. Note: Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead. Call Forward Busy When your line is busy, your callers can reach someone else. $1.95/month. How it works: Whenever you’re on the phone, you can be sure your

the area code. Or if you have speed calling, you may dial one of your codes instead. • If you subscribe to Call Waiting, Call Waiting must be deactivated for Call Forward Busy to work.

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Enhanced Features

Call Forward No Answer Whenever you can’t answer; forward your calls to someone who can. $1.95/month. How it works: If you can’t get to the phone, you can be sure that your calls won’t go unanswered. You can easily change the forwarding number and choose how many times your phone should ring. To “turn on” the service: 1. Lift the handset and listen for the dial tone. 2. Press *92 . 3. Listen for the dial tone.

To change the “forward to” number: 1. Turn off Call Forward No Answer (see directions to the left). 2. Repeat steps 1-5 in previous section to turn on Call Forward No Answer, entering the new “forward to” number. Note: Dial the number exactly as if you are calling directly. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead.

4. Dial the number of rings (from 2 to 9) to be allowed before the call is forwarded. Then, dial the number you want your calls forwarded to. 5. When the phone is answered, your Call Forward No Answer is in effect. If the line is busy, or there’s no answer: 1. Hang up. 2. Within two minutes, repeat steps 1-4 in the previous section. You’ll hear a confirmation tone, to let you know your Call Forward No Answer is now working. To “turn off” the service: 1. Lift the handset and listen for the dial tone. 2. Press *93 . 3. Listen for the confirmation tone, then hang up. Your Call Forward No Answer is now “off.”

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Enhanced Features

How to use: 1. When you receive a call, wait until your phone completes the first ringing signal. 2. The phone number calling you - and the name associated with that number in phone company records - will automatically appear on your display screen. 3. If you choose to answer the call, the name and number will remain on the screen until you or the caller hangs up. Notes: • Subscription to Calling Name and Number (Caller ID) service requires the purchase of a display phone or an add-on display unit. • If a letter “P” or “Private” appears on your display unit after the first ring, the caller may have blocked the display of their name and number by pressing *67 before placing the call. You can choose whether or not to answer the call. • If “unknown name,” “unknown number,” “out of area,” or “0” appears, the caller is in an area that does not support Calling Number services or Calling Name services. Call Rejection List Don’t let unwanted calls disturb you. $1.95/month. How it works: You can program your phone to reject calls from any number you place in your Call Rejection List. When your service is “turned on,” any callers in this list will hear an announcement that you’re not accepting calls at this time. All other calls will ring through as usual. How to use: 1. Lift the handset and listen for the dial tone. 2. Press *60 . 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). Continued on next page

Call Forward Remote Access From any location - turn on, turn off, or change your forwarding number. $1.95/month. How it works: You can use a phone at another location to change your Call Forward on your home or business phone. To access your phone’s Call Forward service remotely: 1. Lift the handset of any touch-tone phone and listen for the dial tone. 2. Dial the Call Forward access number provided by your phone company. 3. After the line rings, listen for the special dial tone. 4. Dial your 10-digit home or business phone number that has Call Forwarding and your Personal Identification Number (PIN). 5. Listen for the special dial tone. You are now ready to change your Call Forwarding by dialing the appropriate Call Forwarding code. ACTIVATE DEACTIVATE Call Forward *72 *73 Call Forward Busy *90 *91 Call Forward No Answer *92 *93 Proceed with one of the three Call Forward functions: Call Forward, Call Forward Busy, Call Forward No Answer.

Calling Name And Number (Caller ID) See who’s calling before you answer the phone.

$3.95/month. How it works:

When you receive a call, the name and number of the person calling you is shown on your Caller ID display screen.

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