Lathrop, MO-2020 Archive

Customer Rights And Responsibilities & Lifeline

CPNI Under FCC rules governing the use and disclosure of Customer Proprietary Network Information (CPNI), we are only allowed to discuss CPNI at our retail locations with those individuals who are listed as authorized users on the account and who present a valid government issued photo ID. CPNI includes call detail information and certain account information. For phone inquiries, other rules dictate how we authenticate a customer. You may add authorized users to your account by contacting your local business office.

You May Be Eligible For Assistance With Your Telecommunications Bill

LIFELINE is a federal government program that enables qualified low-income applicants to receive a discount for telecommunications service. Applicants meeting certain eligibility criteria are able to receive a monthly federal discount of $7.25 for Voice or $9.25 for Broadband Internet and a state discount of $16.75 for Voice or $14.75 for a bundle of Voice and Broadband Internet for a total monthly discount of up to $24.00. Toll blocking is available at no charge to all eligible LIFELINE applicants. To be eligible for LIFELINE , an applicant must qualify under one of the following: A. Medicaid B. Supplemental Nutrition Assistance Program (SNAP) C. Supplemental Security Income (SSI) D. Veterans Pension or Survivors Benefit Programs E. Federal Public Housing Assistance (FPHA) F. Income of 135% or less of the Federal Poverty Guidelines

ONLY ONE LIFELINE OR DISABLED SERVICE IS AVAILABLE PER HOUSEHOLD.

Disabled customers or customers with a disabled dependent may qualify for $24.00 in monthly support through the MoUSF. If you feel you qualify for the federal LIFELINE Program or the Disabled Program, call 777 and ask your customer service representative to explain the application process.

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