Lathrop, MO-2019

®

Internet

Computer Maintenance Recommendations Computer Updates:

Troubleshooting The following can help determine why your router may not be working properly: • Powercycle the router by unplugging the power source, waiting 30 seconds, and then plugging it back in. Do not reset the modem. • Check that the Ethernet cord is plugged securely into the WAN or Internet port on the back of the router. • Check that the Ethernet cord running from your computer is plugged securely into one of the four LAN ports on the back of the router. Things to know before calling Tech Support (1-800-721-2577): • The status of the lights on the front of the modem • Username and password • Level of your Internet service LTC Networks ® Technical Support is available 24/7 to all LTC Internet customers. Call toll-fr ee 1-800-721-2577 for assistance.

Keep current on updates in order to have the latest protection available for your computer’s operating system. Anti-Virus Program: Used to protect your computer from viruses, worms and Trojan horses which often delete files, access personal information and try to infect other computers. Update and scan on a regular basis. Anti-Spyware Program: • Spyware is a general term for programs that collect information from your computer, advertise or change computer settings, usually without your consent. • Anti-spyware programs detect and remove spyware. • Only download anti-spyware programs from sites you trust. Be cautious about programs offered through pop-ups and emails. Firewall: A firewall makes your computer invisible on the Internet and blocks most communications from unauthorized sources. Install and maintain software for a firewall.

19

www.grm.net