Lathrop, MO-2015

Customer Rights And Responsibilities

Residence Rates Phones located in a residence and used primarily for domestic purposes are entitled to the rate for resident service. If, however, such service is used substantially for, or advertised for business purposes, the business rate may be applied. Business Rates Service subject to the business rate may be determined by the location of the phone instrument, or the primary use made of the service. The business rate will apply when the phone is located on premises primarily and essentially used for business purposes such as offices, stores, shops, factories and garages. The business rate may also apply to phones located in domestic establishments when the service is used substantially for, or advertised for, business purposes. Toll Calls A phone subscriber has the right to refuse the privilege of using his phone to any person whom he desires to exclude from its use, and having this privilege, all toll calls placed over such subscriber’s phone by any other person will be charged to the subscriber’s account. No accounts or credit charges will be extended to any person other than subscribers whose accounts and bills payable are kept current. Directory Errors And Omissions Claims for damages due to errors or omissions in directory listings will be limited to prorated charges for the directory listing that is affected. Non-Published / Non-Listed To prevent your name and phone number from appearing on the Caller ID display of a person receiving a call, dial *67 before each call. Your number will then appear as “private call” to the called party. CPNI Under FCC rules governing the use and disclosure of Customer Proprietary Network Information (CPNI) we are only allowed to discuss CPNI at our retail locations with those individuals listed as an authorized user on the account and present a valid government issued photo ID. CPNI includes call detail information and certain account information. For phone inquiries, other rules dictate how we authenticate a customer. You may add authorized users to your account by contacting the business office.

If you supply your own phone or other terminal equipment it must be approved by the FCC and you are responsible for its proper connection, maintenance, and repair. The phone company will verify the condition of a line if requested at no charge. A charge will apply for each visit by the phone company to a customer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition in a customer- provided phone or other terminal equipment. A service charge may be incurred if the phone company visits the premises of customer and the service difficulty or trouble is found to have been caused by the customer’s equipment or facilities. If you have any questions concerning the use of the customer provided equipment, please contact the Business Office. Relay Service For The Missourians with hearing/speech impairments using a telecommunications device for the deaf (TDD) will be able to communicate with people using standard telephone equipment. Missourians without hearing/speech impairments using standard telephone equipment can call a TDD user. Relay Missouri will utilize specially trained agents located at the Relay Missouri Center to relay Hearing / Speech Impaired Relay Missouri Service And How It Works This center will operate and handle calls 24 hours a day, seven days a week. The center relay assistants can instruct you in making long distance calls. How To Use Relay Missouri TDD callers can access the Relay Missouri Center by calling toll free: dial 711 or 1-800-RELAY-MO (1-800-735-2966). Voice callers can access the Relay Missouri Center by calling toll free: dial 711 or 1-800-735-2466. Upon reaching the center, provide the relay agent with the area code and telephone number you wish to call. If making a long distance call, advise the relay agent of the type of call you are making (direct dial, credit card, collect, person to person, etc.) and how you wish to pay (if using calling card, credit card or third number billing, you will need to provide your name and the necessary billing numbers). conversations between parties. Relay Missouri Service Center

5

www.grm.net