Lathrop, MO-2015

3 Ways To Save— Bundles, eBill And LTC Rewards

BUNDLE YOUR SERVICES & SAVE UP TO 18% ON YOUR MONTHLY BILL!

FAV4 Feature Pack . . . . . . . . . . . . . . . . . . . .$8.95 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 Enhanced Call Waiting . . . . . . . . . . . . . . . . . .$2.50 Primary Voice Mail . . . . . . . . . . . . . . . . . . . . . .$3.95 3-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . .$1.50 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$11.90 Bundle Price . . . . . . . . . . . . . . . . . . . . . . . . . .$8.95 Amount Saved Per Month . . . . . . . . . . . . . .$2.95 eBill- Enables customers to view and pay their monthly bill online at www.grm.net. Sign up for automatic bill pay and paperless billing and save $1.00 every month. LTC Rewards- Receive a $5 bill credit every month when you have Caller ID, Voice Mail, GRM Internet, and Lathrop Long Distance. Need more long distance minutes? Call the business office for pricing.

Grand Slam Bundle (residential service only) $75.95 Basic Local Service . . . . . . . . . . . . . . . . . . . .$16.00 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 Enhanced Call Waiting . . . . . . . . . . . . . . . . . .$2.50 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 GRM Broadband Internet Service (up to 6Mbps download/ 1Mbps upload) . . . . . . .$42.95 Tech Home Protect . . . . . . . . . . . . . . . . . . . . .$4.95 Voice Mail to Email . . . . . . . . . . . . . . . . . . . . .$0.99 120 Minutes of Nationwide Lathrop Long Distance . . . . . . . . . . . . . . . . .$16.80 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$92.09 Bundle Price . . . . . . . . . . . . . . . . . . . . . . . . .$75.95 Amount Saved Per Month . . . . . . . . . . . . .$16.14 SuperNet 15 Bundle . . . . . . . . . . . . . . . . . . . . . .$89.95 Basic Local Service . . . . . . . . . . . . . . . . . . . .$16.00 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 Enhanced Call Waiting . . . . . . . . . . . . . . . . . .$2.50 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 SuperNet 15 Internet Service (up to 15Mbps download/3Mbps upload) . . . . . .$60.00 Tech Home Protect . . . . . . . . . . . . . . . . . . . . .$4.95 Voice Mail to Email . . . . . . . . . . . . . . . . . . . . .$0.99 120 Minutes of Nationwide Lathrop Long Distance . . . . . . . . . . . . . . . . .$16.80 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$109.14 Bundle Price . . . . . . . . . . . . . . . . . . . . . . . . .$89.95 Amount Saved Per Month . . . . . . . . . . . . .$19.19 SuperNet 25 Bundle . . . . . . . . . . . . . . . . .$107.95 Basic Local Service . . . . . . . . . . . . . . . . . . . .$16.00 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 Enhanced Call Waiting . . . . . . . . . . . . . . . . . .$2.50 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 SuperNet 25 Internet Service ( up to 25Mbps download/10Mbps upload ) . . . . . .$79.95 Tech Home Protect . . . . . . . . . . . . . . . . . . . . .$4.95 Voice Mail to Email . . . . . . . . . . . . . . . . . . . . .$0.99 120 Minutes of Nationwide Lathrop Long Distance . . . . . . . . . . . . . . . . .$16.80 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$129.09 Bundle Price . . . . . . . . . . . . . . . . . . . . . . . .$107.95 Amount Saved Per Month . . . . . . . . . . . . .$21.14

1

www.grm.net

Table Of Contents

EMERGENCY CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE 3 TELEPHONE SERVICE CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE 3 CUSTOMER RIGHTS AND RESPONSIBILITIES . . . . . . . . . . . . . . . . . . . .PAGES 4-5 LIFELINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE 6 MISSOURI UNIVERSAL SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE 7 DIRECT DISTANCE DIALING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE 8 NATIONWIDE AREA CODES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE 9 KANSAS CITY MCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGES 10-11 KANSAS CITY MCA MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE 12 STATEMENT OF NONDISCRIMINATION . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE 13 EQUAL ACCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE 14 PHONE REPAIR SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGES 15-16 SERVICE & BILLING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE 17 INTERNET GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGES 18-19 ENHANCED FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGES 20-29 VOICE MAIL GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGES 30-31 TELEPHONE PREFIXES & ZIP CODES . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE 32

2

advanced technology. exceptional service.

Emergency And Telephone Service Calls

Emergency Calls AMBULANCE

Plattsburg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .911 or 1 + 816-539-2156 FIRE (To Report A Fire) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .911 WATER DEPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 + 816-740-4251 POLICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .911 or 1 + 816-740-4252 SHERIFF Plattsburg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .911 or 1 + 816-539-2156 STATE HIGHWAY PATROL St. Joseph (Long Distance) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 + 816-387-2345 CHILD ABUSE AND NEGLECT HOTLINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 + 800-392-3738 ELDERLY ABUSE & NEGLECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 + 800-392-0210 FEDERAL BUREAU OF INVESTIGATION (F.B.I.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 + 816-221-6100 POISON CONTROL CENTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 + 800-222-1222 U.S. MARSHAL K.C. MO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 + 816-512-2000 TORNADO REPORTING In case you see a Tornado . . . . . . . . . . . . . . . . . .Call nearest Law Enforcement Agency, Police, Sheriff or State Patrol Telephone Service Calls BURIED CABLE LOCATION . . . . . . . . . . . . . . . . .816-528-4211 or 1 + 800-422-3757 MISSOURI 1 CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .811 or 1 + 800-344-7483 DIRECTORY ASSISTANCE INFORMATION Dial 1 + area code + 555-1212 . . . . . . . . . . (800) numbers dial 1 + 800-555-1212 DIRECT DISTANCE DIALING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .See Page 8 REPAIR SERVICE During business hours . . . . . . . . . . . . . . . . . . . . . . . . . . .333 or 1 + 816-528-4211 After business hours (no charge) . . . . . . . . . . . . . . . . . . . . . . . .1 + 800-451-2360 TELEPHONE BUSINESS OFFICE . . . . . . . . . . . . . . . . . . . . . . . . . . . .777 or 528-4211 3406 Miller St., Bethany, MO 64424 Office hours 8:00 a.m. to 5:00 p.m. Monday through Friday, except holidays.

040981 © LTC Networks 2015

3

www.grm.net

Customer Rights And Responsibilities

How can I have my discontinued service restored? You can have your discontinued service restored by paying all undisputed charges and the required deposit if any, or the Company may elect to enter into a settlement agreement with you that would restore your service. You may be assessed a charge for restoring service and the Company may require a deposit. When is a deposit or guarantee required? You may be required to post a deposit or provide a guarantee of payment if you fail to meet our credit- worthiness criteria. Call our office to inquire about our credit-worthiness criteria. How can I file a dispute/complaint? If you have a dispute/complaint with LTC Networks, it may be resolved by contacting the District Manager at 3406 Miller St., Bethany, MO 64424, or call 1-800-551-1930. A “dispute” must be registered with the Company prior to the delinquent date in order to avoid discontinuance of service. If your complaint is still not resolved, you may contact the Missouri Public Service Commission which regulates LTC Networks. You may also contact the Office of Public Counsel; they represent the public (residential customer) before the Public Service Commission.

When will I receive my bill? LTC Networks mails bills at or near the first day of each month. You should receive your itemized bill within the first few days of the month. If you do not receive your bill, please call our business office at (816) 528-4211; we will mail you a copy of your current bill at no charge. How can I pay my bill? You may mail your payment as directed on your bill, or you may pay in person at our business office at 3406 Miller St., Bethany, MO. Payment can also be made in person at Goppert Financial Bank located at 710 Oak St., Lathrop, MO. We also offer automatic bank deduction, debit and credit card payment abilities. You may also pay online by going to grm.net and clicking on eBill. Contact the business office for more information. When does my bill become delinquent? Your bill will be declared delinquent if it is still unpaid on the 21st day after the first mailing. How I can I dispute a charge on my bill? If you believe a charge appearing on your bill is in error, you can inquire and/or dispute a charge by calling, writing or coming into our office. You may call us by dialing 777 or 528-4211, or you may come in the office at 3406 Miller St., Bethany, MO., between the hours of 8 a.m. to 5 p.m. Monday through Friday, except holidays. When can my phone service be disconnected? Your phone service can be disconnected when you have not paid delinquent charges, or failed to pay a required deposit, fail to comply to a settlement agreement, mis- represent your identity, refuse to allow inspection of Company’s facilities and as provided by any state and/or federal law. Basic local phone service cannot be disconnected for non-payment of a delinquent charge for other than basic local phone service. Phone service will not be disconnected on days when the office is not open for business or on the day before the office will not be open for business. Phone service may not be disconnected prior to the 10th day after notice has been given, of the company’s intent to do so. (Company will mail a ten-day reminder notice and make one attempt to call the subscriber to be disconnected.) The Company may block access to toll and eliminate any optional service and/or features for non-payment of charges for those services.

Missouri Public Service Commission 200 Madison St. P.O. Box 360 Jefferson City, MO 65102-0360 1-800-392-4211 or TDD Hotline 1-800-829-7541

Office of Public Counsel 200 Madison St., Suite 650 P.O. Box 2230 Jefferson City, MO 65102-2230

1-573-751-4857 1-866-922-2959

Customer Provided Equipment Under Federal Communications Commission (FCC) guidelines, you may supply your own phone or other terminal equipment and connect it directly to the nationwide phone network. You are not required to obtain your phone or other terminal equipment from the phone company in order to receive service. Rates and services are provided on an equal basis whether you provide your own equipment or obtain it from the phone company.

4

ADVANCED TECHNOLOGY. EXCEPTIONAL SERVICE.

Customer Rights And Responsibilities

Residence Rates Phones located in a residence and used primarily for domestic purposes are entitled to the rate for resident service. If, however, such service is used substantially for, or advertised for business purposes, the business rate may be applied. Business Rates Service subject to the business rate may be determined by the location of the phone instrument, or the primary use made of the service. The business rate will apply when the phone is located on premises primarily and essentially used for business purposes such as offices, stores, shops, factories and garages. The business rate may also apply to phones located in domestic establishments when the service is used substantially for, or advertised for, business purposes. Toll Calls A phone subscriber has the right to refuse the privilege of using his phone to any person whom he desires to exclude from its use, and having this privilege, all toll calls placed over such subscriber’s phone by any other person will be charged to the subscriber’s account. No accounts or credit charges will be extended to any person other than subscribers whose accounts and bills payable are kept current. Directory Errors And Omissions Claims for damages due to errors or omissions in directory listings will be limited to prorated charges for the directory listing that is affected. Non-Published / Non-Listed To prevent your name and phone number from appearing on the Caller ID display of a person receiving a call, dial *67 before each call. Your number will then appear as “private call” to the called party. CPNI Under FCC rules governing the use and disclosure of Customer Proprietary Network Information (CPNI) we are only allowed to discuss CPNI at our retail locations with those individuals listed as an authorized user on the account and present a valid government issued photo ID. CPNI includes call detail information and certain account information. For phone inquiries, other rules dictate how we authenticate a customer. You may add authorized users to your account by contacting the business office.

If you supply your own phone or other terminal equipment it must be approved by the FCC and you are responsible for its proper connection, maintenance, and repair. The phone company will verify the condition of a line if requested at no charge. A charge will apply for each visit by the phone company to a customer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition in a customer- provided phone or other terminal equipment. A service charge may be incurred if the phone company visits the premises of customer and the service difficulty or trouble is found to have been caused by the customer’s equipment or facilities. If you have any questions concerning the use of the customer provided equipment, please contact the Business Office. Relay Service For The Missourians with hearing/speech impairments using a telecommunications device for the deaf (TDD) will be able to communicate with people using standard telephone equipment. Missourians without hearing/speech impairments using standard telephone equipment can call a TDD user. Relay Missouri will utilize specially trained agents located at the Relay Missouri Center to relay Hearing / Speech Impaired Relay Missouri Service And How It Works This center will operate and handle calls 24 hours a day, seven days a week. The center relay assistants can instruct you in making long distance calls. How To Use Relay Missouri TDD callers can access the Relay Missouri Center by calling toll free: dial 711 or 1-800-RELAY-MO (1-800-735-2966). Voice callers can access the Relay Missouri Center by calling toll free: dial 711 or 1-800-735-2466. Upon reaching the center, provide the relay agent with the area code and telephone number you wish to call. If making a long distance call, advise the relay agent of the type of call you are making (direct dial, credit card, collect, person to person, etc.) and how you wish to pay (if using calling card, credit card or third number billing, you will need to provide your name and the necessary billing numbers). conversations between parties. Relay Missouri Service Center

5

www.grm.net

Lifeline

You May Be Eligible For Assistance With Your Phone Bill The LIFELINE ASSISTANCE PROGRAM is a plan which assists qualified low-income applicants with reductions in their monthly local exchange service rate. The applicant applies for a single telephone line at the applicant’s primary place of residence. Qualified applicants shall have their monthly local exchange service rate reduced by $9.25. Toll blocking is available at no charge to all LIFELINE customers. To be eligible for LIFELINE , an applicant must participate in one of the following: 1. Medicaid (e.g. Title XIX/Medical, state supplemental assistance) 2. Supplemental Nutrition Assistance Program (SNAP) (formerly Food Stamps)

3. Supplemental Security Income (SSI) 4. Federal Public Housing Assistance 5. Low-Income Home Energy Assistance Program (LIHEAP) 6. Temporary Assistance to Needy Families (TANF) 7. National School Lunch Program (NSL) Free Lunch Program 8. Have an income at or below 135% of the Federal Poverty Guidelines If you feel you qualify for LIFELINE , call 777 and ask your LTC Networks customer service representative to explain the application process.

6

advanced technology. exceptional service.

Missouri Universal Service

Missouri Universal Service Available To Missouri Customers

Home Energy Assistance Program (LIHEAP), Temporary Assistance for Needy Families (TANF), National School Lunch Program (NSL) Free Lunch Program, Veteran Administration Disability Benefits, have an income at or below 135% of the Federal Poverty Guidelines, State Blind Pension, State Aid to Blind Persons, State Supplemental Disability Assistance Payments Administered by the Family Support Division, Federal Social Security Disability and Federal Supplemental Security Income. There are no federal Lifeline Services offered for disabled consumers. The MoUSF program will offer a discount of $6.50 per month off the consumer’s local telecommunications service for disabled Missourians. If any member of the household has a disability and is receiving disability benefits as defined below, the consumer is eligible to receive the disability discount. Disability assistance is available to all Missouri residential customers who demonstrate, by self certifying with LTC Networks under penalty of perjury, that they are totally and permanently disabled or blind and receiving any of the following: Federal Social Security Disability benefits; Federal Supplemental Security Income benefits; Veterans Administration benefits; State blind persons pursuant to Section 209.010 to 209.1602RSMo; State aid to blind persons pursuant to Section 209.240RSMo; State supplemental payments pursuant to Section 208.0302RSMo and Section 660.100.2RSMo 2000.

The Missouri Public Service Commission (MPSC) has approved the establishment of a Missouri Universal Ser- vice Fund (MoUSF) to help low-income and disabled Missourians receive discounts for basic local telephone service. The Commis- sion established a start date of May 1, 2005 with a mandatory cus-

tomer surcharge of .18% applied to total local service and interstate toll charges to be applied on all Missouri customer bills. This surcharge will appear as a separate line item on customer bills detailed as “Missouri Universal Service Fund.” Effective June 1, 2005, Missouri customers who receive Federal Lifeline support automatically received an additional $6.50 per month in Missouri Service Fund support. The Federal Lifeline Program and the MoUSF together offer a discount to qualifying customers up to $15.75 per month. Individuals who qualify for low-income or disabled support are required to complete a MoUSF Board approval application. The Application Form includes a release so that the Missouri Public Service Commission or its staff may confirm participation in the qualifying programs. By signing the authorization, the beneficiary recipient authorizes the appropriate federal, state or local agency to confirm to the Missouri Public Service Commission or its staff participation in the qualifying program at the time the application was made, and as subsequently deemed necessary for purposes of annual verification or other examinations of eligibility — this authorization continues for the duration of participation in the low-income or disabled program. Customers who qualify for low-income or disabled support are required to provide documentation of participation in the qualifying program. Qualifying low-income or disabled programs include: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Federal Public Housing Assistance (Section 8), Low-Income

7

www.grm.net

Direct Distance Dialing & Abbreviated Dialing Codes

Dial 0 + the area code + the seven digit number for calls that need the assistance of an operator. (These calls will be charged at a higher rate). Dial 011 + the country code + the city code + the local number for most international calls. Note: With competition in the Long Distance Calling business, customers should be advised that contracting their own toll provider for special dialing instructions and/or any available pricing plans may be advantageous. How To Get Out Of Area Numbers If you do not have the number in the city you are calling, dial 1 plus the area code of the town you wish to call, then dial 555-1212. How To Reach 800 Directory Assistance Dial “1” where required, then Code “800” plus 555-1212. “Busy” Signals And “No Answers” If you get a “busy” signal or if no one answers the phone you are calling, hang up and try the call later. Abbreviated Dialing Codes Abbreviated dialing codes were established by the Federal Communications Commission (FCC) for communities to use to provide access to special services. The FCC intended the abbreviated dialing codes to be easy-to-remember and universally recognizable numbers that would enable a critical connection between individuals and families in need and the appropriate community-based organizations and government agencies. 2-1-1 : Community Services, United Way 3-1-1 : Municipal Government services, non-emergency 4-1-1 : Directory Assistance (Fees may be charged) 5-1-1 : Traffic Information 6-1-1 : Telephone Company Customer Service 7-1-1 : TDD Relay Services 8-1-1 : Underground public utility location request service 9-1-1 : Emergency Medical, Police or Fire service

LTC Networks is a quality telecommunications services provider that provides basic and enhanced services at reasonable rates within its service territory. Basic services are offered at the following rates: Access Line Charges Listed below are the prevailing monthly access line charges. These rates do not include the Federal subscriber line charge nor applicable taxes. Business Local Basic Service . . . . . . . $19.00 Residence Local Basic Service. . . . . . . $16.00 FCC End User Residence/Single Line Business . . . . . . . . . . . . . . . . . . . . . . . . . . $6.50 FCC Multi Line Business . . . . . . . . . . . . . $9.20 Toll Blocking . . . . . . . . . . . . . . . . . . . . . . . $3.00 Emergency 911 Services – Surcharges for 911 services are assessed according to government assessments. Low-income individuals eligible for the Lifeline telephone assistance program may be eligible for discounts from the basic local service charges through state specified telephone assistance plans. Basic services are offered to all consumers in the LTC Networks service territories at the rates, terms and conditions specified in the Company’s tariffs. If you have any questions regarding the Company’s services, please call us at 528-4211 or visit our business office at 3406 Miller St., Bethany, MO 64424. Direct Distance Dialing With Direct Distance Dialing (DDD), you can make your own station-to-station long distance calls. You may obtain the area code of the place you are calling by checking the map. (See map on page 9.) If the map does not clearly show the area code you want, and it is not listed in the introductory pages of your directory, call the operator for assistance. From All Telephones At Lathrop (Except Pay Telephones) How To Call Dial 1 + the area code + the seven digit telephone number for most direct dialed calls.

All abbreviated dialing codes may not be available in your community.

8

advanced technology. exceptional service.

Nationwide Area Codes

9

www.grm.net

Kansas City Metropolitan Calling Area (MCA)

Listing of Area Code-Prefix

RATES

RES. 32.50

BUS. 70.70

Guide for telephone numbers customers can dial with Metropolitan Calling Area Plan

*These MCA rates are in addition to local basic service.

EXCHANGE Kansas City Metropolitan: Central

AREA CODE-PREFIX

816-201 816-202 816-203 816-206 816-207 816-210 816-213 816-215 816-218 816-221 816-223 816-225 816-231 816-234 816-235 816-241 816-242 816-245 816-247 816-260 816-274 816-275 816-276 816-283 816-289 816-292 816-304* 816-305 816-237 816-455 816-252 816-503 816-505 816-313 816-266* 816-767 913-288 913-307 913-493 913-639 913-219 913-319 913-375 913-469 913-641 913-696 913-962

816-309* 816-318 816-329 816-333 816-340 816-346 816-349 816-360 816-361 816-363 816-374 816-391 816-392 816-395 816-401 816-405 816-418 816-419 816-421 816-426 816-435 816-440 816-444 816-460 816-467 816-471 816-472 816-474 816-413 816-459 816-254 816-521 816-584 816-353 816-501 816-941 913-299 913-310 913-564 913-644 913-226 913-323 913-381 913-491 913-642 913-706 913-967

816-480 816-482 816-483 816-497 816-500 816-502 816-504 816-506 816-507 816-509 816-510 816-512 816-513 816-516 816-517 816-518 816-519 816-520 816-523 816-527* 816-531 816-536 816-545 816-550 816-556 816-559 816-560 816-561 816-814 816-468 816-257 816-833 816-587 816-356 816-508 816-942 913-334 913-408 913-577 913-688 913-236 913-327 913-383 913-492 913-648 913-707

816-571 816-572 816-576 816-589 816-590 816-591 816-606 816-615 816-616 816-654 816-691 816-698 816-701 816-702 816-703 816-714 816-716 816-717 816-718 816-719 816-726 816-730 816-751 816-753 816-756 816-757 816-759 816-760 816-325 816-836 816-741 816-358 816-612 816-943 913-788 913-416 913-588 913-859 913-248 913-338 913-385 913-495 913-649 913-752 816-420

816-769 816-771 816-797 816-798 816-802 816-803 816-804 816-805 816-806 816-807 816-808 816-809 816-810 816-812 816-813 816-818 816-819 816-820 816-821 816-822 816-823 816-830 816-835 816-840 816-842 816-843 816-844 816-853 816-746 816-737 816-672 816-965 913-465 913-610 913-890 913-268 913-339 913-433 913-498 913-652 913-888 816-436 816-350

816-854 816-855 816-860 816-861 816-863 816-864 816-868 816-870 816-871 816-881 816-889 816-896 816-898 816-914 816-916 816-918 816-920 816-921 816-922 816-923 816-924 816-926 816-929 816-931 816-932 816-936 816-960 816-968

816-979 816-983 816-985 816-989 816-990 816-995 816-997 913-208 913-261 913-262 913-269 913-279 913-281 913-287 913-302 913-321 913-328 913-342 913-362 913-371 913-384 913-403 913-406 913-424 913-432 913-514 913-515 913-522

913-530 913-534 913-551 913-558 913-570 913-573 913-576 913-596 913-621 913-624 913-633 913-634 913-645 913-646 913-656 913-671 913-676 913-677 913-722 913-787 913-789 913-831 913-915 913-919 913-927 913-963 913-980

Tier 1: Gladstone

816-452

816-453

816-454

Independence

816-373

816-461

816-478

Parkville Raytown

816-743 816-761 816-966 913-473 913-613 913-928 913-269 913-341 913-438 913-541 913-661 913-894

South Kansas

816-763 816-969

816-765

City

Bethel, KS Lenexa, KS

913-477 913-614 913-978 913-315 913-344 913-451 913-599 913-663 913-895

913-487 913-617 913-993 913-317 913-345 913-458 913-631 913-664 913-906*

Overland Park, KS

10

advanced technology. exceptional service.

Kansas City Metropolitan Calling Area (MCA)

EXCHANGE

AREA CODE-PREFIX

Tier 2: Belton Blue Springs

816-322 816-220

816-331 816-224 816-796 816-251 816-415

816-348 816-228

816-229

816-655

816-817

East Independence 816-795

Lee’s Summit

816-246 816-407

816-347 816-781

816-524 816-792

816-525

816-554

Liberty

Nashua Tiffany

816-437 816-801

816-734 816-880

816-891

Springs

Bonner

913-422

913-441

913-721

Springs, KS

Olathe, KS

913-324 913-780 913-681

913-390 913-782 913-685

913-393 913-791 913-814

913-397 913-829 913-851

913-712

913-715

913-764

913-768

Stanley, KS

913-897

EXCHANGE

AREA CODE-PREFIX

MCA SUBSCRIBERS NXXs

Tier 3: Greenwood

816-537 816-532 816-443 816-330 816-431 816-243 816-628 816-336 816-249 816-578 816-996

816-623 816-873 816-847 816-546 816-858 816-270 816-635 816-750 816-650 816-774

816-537 816-532 816-847 816-330 816-858 816-270 816-628 816-750 816-650 816-578 816-996

Smithville Grain Valley

Farley

Platte City Ferrelview

816-464

816-466

816-490

Kearney

Missouri City

Buckner

Lake Lotawana Leavenworth,

MO

Tier 4: Holt Cleveland/ W. Cleveland Excelsior

816-264 816-658

816-320 913-964

816-320 816-618

816-618

913-947

913-947

816-629

816-630

816-637

816-629

816-630

Springs Orrick

816-496 816-267 816-779 816-566 816-540 816-258 816-280 816-357 816-386 816-227 816-250 816-296 816-869 816-862 816-293 816-528 816-240 816-680 816-657 816-450 816-539 816-470 816-230 816-290 816-732 816-720

816-770 816-625 816-758 816-697 816-987 816-380 816-445 816-370 816-640 816-790

816-770 816-690 816-779 816-697 816-540 816-380 816-280 816-370 816-640 816-790

Oak Grove

816-690

Peculiar

Lone Jack Pleasant Hill Harrisonville Camden Point

816-884

816-887

Trimble Weston

Edgerton

Tier 5: Freeman

816-899 816-580

816-250 816-580

Lawson

East Lynne Garden City

Bill Screening Bill Screening

Archie Lathrop

816-430 816-740 816-934 816-865 913-377 816-992 816-930 816-776 816-263 816-494 816-850 816-597

816-430 816-740 816-240 816-680 816-619 816-450 816-930 816-470 816-230 816-290 816-850 816-720

Wellington Strasburg W. Drexel Dearborn Plattsburg Richmond Odessa Henrietta Drexel/

816-619

913-376

913-376

816-633

Holden

Kingsville

11 www.grm.net

Kansas City Metropolitan Calling Area (MCA)

12

advanced technology. exceptional service.

Statement Of Nondiscrimination

Rural Development USDA Non-discrimination Statement

This institution is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html , or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov .

13 www.grm.net

Equal Access

LTC Networks offers Equal Access for interlata & intralata long distance phone service. Equal Access means you can choose a long distance company to provide your long distance phone service.

Some Equal Access Facts To Remember 1. Equal Access is available only through your home or business phone. Outside the home or office, you may need a calling card. 2. You can use rotary, as well as touchtone phones, but some options are only available with touchtone phones. 3. When you choose a long distance company, you will receive all toll and assistance related services from that company, including operator services. You will be instructed by your long distance company in accessing operator assistance. 4. To change primary long distance companies, you may contact LTC Networks at 528-4211 or call direct to the long distance company of your choice.

14

advanced technology. exceptional service.

Phone Repair Service

If You Hear Noise On Your Line: It may be caused by the weather, aerial satellites, poor grounding or other conditions that are only temporary. If the noise persists, the troubleshooting tips listed may help isolate the problem. The interference may also be caused by radio frequency signals from amateur citizens band (CB) and AM/FM broadcast stations. The installation of a modular filter, obtainable from most stores selling phone equipment, may help. Because cordless phones operate on radio frequencies, they can also receive interference from nearby radio transmitters. Contact your cordless phone equipment supplier or manufacturer for assistance with these problems. If You Hear A Rapid Busy Signal: While making a local or long distance call, it means that all phone circuits are busy. Wait a few minutes, then try your call again.

To Report A Problem With Your Phone Service (8-5pm Monday-Friday) Dial 333 (from within our serving area) or 528-4211 After Hours, Holidays, & Weekends Call: 1-800-451-2360

Why Won’t My Phone Work? These tests can help you determine why your phone isn’t working: 1. If you have only one phone and it unplugs, take it to a friend’s home or office and plug it in. If it doesn’t work there, you probably have a phone equipment problem. 2. If you have two or more phones that unplug, unplug all of them. Then try each one at a time in each phone jack or outlet. If one phone doesn’t work anywhere, you probably have a phone equipment problem. If none of the phones work in any jack, you may have a jack or inside wiring problem. 3. Borrow a friend’s phone and try it in each one of your jacks. If it doesn’t work in a particular jack, you probably have a jack or inside wiring problem. If it doesn’t work in any jack, you may have a phone company line problem. 4. If your phone doesn’t unplug, contact the company that sold or leased it to you for directions on how to remove it. 5. If you have phone accessories, such as answering machines, speaker phones, cordless phones, a security system, or night bells, make sure that equipment is working. If your phone service works without the added equipment, the problem may be with the accessories.

15 www.grm.net

Phone Repair Service

If The Problem Is In Your Jack Or The Wire That Runs Through Your Home Or Office: You have three options: 1. You can call LTC Networks. If

you subscribe to our optional wire maintenance plan, we will repair your jack or inside wiring at no charge during normal business hours. If you don’t subscribe or cannot wait until normal business hours, we will still be happy to repair the problem, but we will have to charge you for labor, materials and a trip charge if appropriate. 2. You are welcome to hire any independent contractor or home repair expert to repair your jack or inside wiring. 3. You can repair the problem yourself. If The Problem Is In LTC Networks’ Outside Lines Or Switching Equipment: Call the repair service number at the top of the previous page.

Our Repair Service Center Can Help Isolate The Problem But in some cases, we won’t know what’s wrong without sending a repair technician to your home or office. There may be a charge for this repair visit. Troubleshooting–described on the previous page–may help you isolate the problem yourself and save you time and money. If The Problem Is In Your Phone Set: Follow the instructions on your warranty or contact your equipment retailer.

For More Information Visit www.grm.net/contact-us/

16

advanced technology. exceptional service.

Service & Billing

Establishing Or Transferring Phone Service

To establish or transfer residential and/or business phone service, please call the LTC Networks business office. To enable us to process your order to establish phone service, we will need to know your complete address, and how you want to be listed in the directory. We also need to know about previous phone service in your name, and other credit information. We will ask for iden- tification and an alternate contact number. Deposit Policy Customers may be asked to pay a deposit to establish phone service. The amount of your deposit is determined when you apply for service. You Will Be Billed For Changes In Your Service All changes, except termination of service, and disconnection of certain options, require a service charge. The amount you are charged depends on the type of change requested. Consult the LTC Networks business office for different services. How You Are Billed Charges for local service are billed one month in advance. Toll calls and repair charges are billed after they occur. How, When, & Where To Pay Your Bill Your payment due date appears on your bill. Your payment is considered past due if not paid by that date. You can mail your payment or pay your bill at the

business office located at 3406 Miller St., Bethany, MO or at Goppert Financial Bank, 710 Oak St., Lathrop, MO. Please don’t send cash in the mail. We also offer automatic bank deduction, debit and credit card payment abilities or pay online by going to grm.net and clicking on eBill. Contact your business office for more information. You will save time and reduce chance of error if you use the payment portion of your bill when paying. There is a charge for each returned check. Error On Your Bill If you have a question on your bill, call your local customer service representative. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while Your Service Will Not Be Disconnected If your payment is not received by the due date, or you do not meet payment arrangements, your phone service may be disconnected. How To Get Your Service Restored All relevant past charges must be paid before your service can be reconnected, and you will be charged a restoral fee. You may also be asked to pay a deposit. the problem is being investigated. Paying The Bill On Time, So

17 www.grm.net

Internet

Introducing... TECH HOME Technology Made Easy Choose the TECH HOME solution that’s best for you!

Protect • SecureIT Web Security for computers, phones and tablets • Anti-theft for your phone or tablet • Keep your memories and files safe

Support

• Premium

Technical Support

• 24/7, US-based service • Setup, support and troubleshooting • Home Network Management • Includes PROTECT on 4 desktop/mobile devices

• Convenient password keeper • 1 Desktop & 1 Mobile Device $4.95/mo.

$14.95/mo. Add One Desktop - $4.99/mo. Add Mobile Device - $2.99/mo.

Add One Desktop - $4.99/mo. Add Mobile Device - $2.99/mo.

Or, Choose A TotalTech Service with No Subscription!

GRM Internet Products & Services Internet Connections • GRM Broadband The ideal high speed Internet connection for residential and business customers with speeds up to 6 Mbps download/1 Mbps upload. This service is available to all customers for $42.95 per month. • SuperNet 15 The ultimate Internet with speeds up to 15 Mbps download/3 Mbps upload. This connection is for those customers connecting with more than one device at a time. Residential customers can subscribe to SuperNet 15 for $60.00 per month.

• SuperNet 25 With connection speeds up to 25 Mbps download /10 Mbps upload, customers will experience exceptional Internet connections. Residential customers that enjoy gaming, streaming video or connecting several devices at the same time will want to take advantage of this premier Internet service. Residential customers can subscribe to SuperNet 25 for $79.95 per month. • SuperNet 50 With connection speeds up to 50 Mbps download /25 Mbps upload, residential customers will enjoy an exceptional Internet experience for only $139.95 per month. Business customers, please call for pricing.

18

advanced technology. exceptional service.

Internet

Visit LTC Networks’ website at www.grm.net or call 777 for more information. • GRM Modem Maintenance GRM Internet customers will be offered the GRM Modem Maintenance for $3.00/month. GRM Modem Maintenance will cover the replacement cost of the modem as well as time and materials for the service call. Customers will be required to call technical support at 1-800-721-2577 before a technician will be dispatched on a service call. The CAT5 cable connecting the jack to the modem is included in the GRM Modem Maintenance, All service calls will be performed during normal business hours. If customers do not subscribe to GRM Modem Maintenance and a technician is dispatched for a service call, the following charges will apply. 1. New modem and filters: $100.00 2. Trip charge: $30.00 3. Time: $60/hour with minimum of one hour. After first hour, time will be charged by quarter hour. GRM Modem Maintenance will not be applicable if hardware has been subjected to physical abuse or used with defective or non-compatible equipment, or where damage occurs due to acts of God, or other causes beyond GRM Networks’ control, including but not limited to lightning or other forms of power fluctuations. In no event shall Provider be liable for any direct, indirect, incidental, or consequential damages resulting from any defect in the hardware even if Provider has been advised of the possibility of such damages. Computer Maintenance Recommendations Computer Updates: Keep current on updates in order to have the latest protection available for your computer’s operating system. Anti-Virus Program: Used to protect your computer from viruses, worms and Trojan horses which often delete files, access personal information and try to infect other computers. Update and scan on a regular basis. Anti-Spyware Program: • Spyware is a general term for programs that collect information from your computer, advertise or change computer settings, usually without your consent.

• Anti-spyware programs detect and remove spyware. • Only download anti-spyware programs from sites you trust. Be cautious about programs offered through pop-ups and emails. Firewall: A firewall makes your computer invisible on the Internet and blocks most communications from unauthorized sources. Install and maintain software for a firewall. Troubleshooting The following can help determine why your router may not be working properly: • Powercycle the router by unplugging the power source, waiting 30 seconds, and then plugging it back in. Do not reset the modem. • Check that the Ethernet cord is plugged securely into the WAN or Internet port on the back of the router. • Check that the Ethernet cord running from your computer is plugged securely into one of the four LAN ports on the back of the router. Things to know before calling Tech support (1-800-721-2577): • The status of the lights on the front of the modem • Username and password • Level of your Internet service LTC Networks Technical Support is available 24/7 to all GRM Internet customers. Call toll-fr ee 1-800-721-2577 for assistance.

19 www.grm.net

General Information/ Enhanced Features

Warning–Buried Cable Cables and lines that provide your service are buried cable. It will be to your interest to give us several days advance notice before you start trenching or digging. Damage to cables and lines impairs your service and the cost of repairs is expensive. Before digging or trenching, contact the following: 1-800-344-7483, 777, 528-4211, or 1-800-422-3757. 900/976 Call Blocking Dialing 900 and 976 prefix numbers allows you to reach a variety of “pay-per-call” sources. Several customers have requested and received call blocking to 900 and 976 prefix numbers. All telephones are capable of completing a call to any 900 or 976 prefix numbers unless call blocking is requested. If you so desire, LTC Networks will block call attempts to these prefixes from your phone. If you have any questions about this offering, please call the business office. Anonymous Call Rejection Refuse calls from those who have blocked their numbers. $1.95/month. How it works: When you’ve turned this service “on” any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls and they should remove blocking and call back. All other calls will ring through as usual. To “turn on” the service: 1. Lift the handset and listen for the dial tone. 2. Press *77 . 3. Listen for an announcement. Hang up. To “turn off” the service: 1. Press *87 . 2. Listen for an announcement. Hang up. Note: • You will not be notified when or how many calls have been rejected.

Auto Redial / Callback Get through to busy numbers as soon as they’re free. $1.95/month. How it works: You can save time dialing busy numbers over and over. Your phone rings you as soon as the line is free, and automatically connects you. How to use: 1. When you hear a busy signal, press and release the “switchhook.” Listen for a special tone. 2. If you’ve already hung up, lift the handset and listen for a normal dial tone. 3. Press *66 . 4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. 5. A special callback ring alerts you if the line becomes free (some phones ring normally). 6. Lift the handset to automatically place the call. To cancel your callback request: 1. Depress the “switchhook” and release. Listen for a dial tone. 2. If you’ve already hung up, lift the handset and listen for a normal dial tone. 3. Press *86 . 4. Listen for the confirmation tone or announcement. Hang up. Notes: • To start the 30-minute clock, repeat steps 1-4 under “How to use.” • Auto Redial / Callback can check as many as 30 busy lines at once for you. To know which call is being completed, you must subscribe to Calling Number service. • Does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or on lines where Call Forward and when some other call services have been activated. • The “switchhook” is the button the handset pushes down when you hang up the phone. Some phones have a Link or Flash key you can press instead.

20

advanced technology. exceptional service.

Enhanced Features

To “turn off” Call Waiting during a call: 1. Press and release the “switchhook.” 2. Press *70 . 3. Listen for the confirmation tone. Press and release the “switchhook” to be reconnected to your call. 4. After you hang up, Call Waiting automatically “turns on” again. Notes: • You must have Three-Way Calling to “turn off” Call Waiting during a call. • The “switchhook” is the button the handset pushes down when you hang up the phone. Some phones have a Link or Flash key you can press instead. Call Forward Let your calls follow you to another number. You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls. To “turn on” the service: 1. Lift the handset and listen for the dial tone. 2. Press *72 . 3. Listen for the dial tone. 4. Dial the number where you want your calls forwarded. 5. When the phone is answered, your Call Forward is in effect. If the line is busy, or there’s no answer: 1. Hang up. 2. Within two minutes, repeat steps 1-4. You’ll hear a confirmation tone, to let you know your Call Forward is now working. To “turn off” the service: 1. Lift the handset and listen for the dial tone. 2. Press *73 . 3. Listen for the confirmation tone, then hang up. Your Call Forward is now “off,” and calls will ring normally on your phone. $1.00/month. How it works:

To change the “forward to” number: 1. Turn off Call Forward.

2. Repeat steps 1-5 in the previous section to turn on Call Forward, entering the new “forward to” number. Note: • Dial the number exactly as if you are calling directly. For a local number dial the 7-digit phone number. For a long distance number, dial “1” plus the area code. Or if you have speed calling you may dial one of your codes instead. Call Forward Busy When your line is busy, your callers can reach someone else. $1.95/month. How it works: Whenever you’re on the phone, you can be sure your callers can talk with someone else or can leave a message for you. Easily turn it on or off, or change the forwarding number - anytime. To turn “on” the service: 1. Lift the handset and listen for the dial tone. 2. Press *90 . 3. Listen for the dial tone. 4. Dial the number where you want your calls forwarded. 5. When the phone is answered, your Call Forward Busy is in effect.

If the line is busy, or there’s no answer: 1. Hang up. 2. Within two minutes, repeat steps 1-4 above. You’ll hear a confirmation tone, to let you know your Call Forward Busy is now working. To “turn off” the service: 1. Lift the handset and listen for the dial tone. 2. Press *91 . 3. Listen for the confirmation tone, then hang up. Your Call Forward Busy is now “off.”

21 www.grm.net

Enhanced Features

5. When the phone is answered, your Call Forward No Answer is in effect. If the line is busy, or there’s no answer: 1. Hang up. 2. Within two minutes, repeat steps 1-4 in previous section. You’ll hear a confirmation tone, to let you know your Call Forward No Answer is now working. To “turn off” the service: 1. Lift the handset and listen for the dial tone. 2. Press *93 . 3. Listen for the confirmation tone, then hang up. Your Call Forward No Answer is now “off.” To change the “forward to” number: 1. Turn off Call Forward No Answer (see directions above). 2. Repeat steps 1-5 in previous section to turn on Call Forward No Answer, entering the new “forward to” number. Note: • Dial the number exactly as if you are calling directly. For a local number dial the 7-digit phone number. For a long distance number, dial “1” plus the area code. Of if you have speed calling you may dial one of your codes instead.

Call Forward Busy (continued) To change the “forward to” number: 1. Turn off Call Forward Busy (see directions on previous page.) 2. Repeat steps 1-5 on previous page to turn on Call Forward Busy, entering the new “forward to” number. Notes: • Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead. • If you subscribe to Call Waiting, Call Waiting must be deactivated for Call Forward Busy to work.

Call Forward No Answer Whenever you can’t answer; forward your calls to someone who can. $1.95/month. How it works: If you can’t get to the phone, you can be sure that your calls won’t go unanswered. You can easily change the forwarding number - even choosing how many times your phone should ring. To “turn on” the service: 1. Lift the handset and listen for the dial tone. 2. Press *92 .

3. Listen for the dial tone. 4. Dial the number of rings

(from 2 to 9) to be allowed before the call is forwarded. Then, dial the number you want your calls forwarded to.

22

advanced technology. exceptional service.