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North Central Telephone Cooperative Table of Contents TITLE PAGE EmergencyNumbers....................................... 1 Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Our History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 NCTC Mission Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 GeneralInformation........................................ 5 Customer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Statement of Nondiscrimination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Residential Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Business Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13 LocalProgramming....................................... 14 Fiber for Warren, Grayson, Edmonson, & Butler Counties . . . . . . . . . 15 Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 NCTC Online Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-19 NCTC Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 County-Wide Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Long-Distance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-24 Long-Distance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-26 Nationwide Area Codes/Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27-29 InternationalDialing.................................... 30-31 Tools of Telecommunications - NCTC’s Calling Features . . . . . . . 32-36 OurCommunitySchools................................... 37

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