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ESTABLISHING OR TRANSFERRING SERVICE To establish or transfer residential or business service, please call (615) 666-2151 . To enable us to process your order to establish service, we will need to know your complete address, and how you want to be listed in the directory. We also need to know about previous phone ser- vice in your name, and other credit information. We will ask for identifi- cation, and a number where you can be reached either at work or through a friend or relative until your service is established. Your signature may be required on necessary documents.

AUTOMATIC BANK DRAFT NCTC wants to make your life as easy and convenient as possible, and that is why Automatic Bank Draft is one of our most useful fea- tures. Each month, your NCTC payment is automatically withdrawn from your bank account – so you never have to write a check. Plus, you will get a copy of your telephone bill from NCTC before your bank draft payment is withdrawn 10 days after the bill is rendered. Visit www.nctc.com for more details. Combine Automatic Bank Draft and E-bill and receive a $1 statement credit each month. BUSINESS TRANSACTIONS At NCTC, our aim is to render a service that will be satisfactory to our member-subscribers, although difficulties will sometimes occur de- spite our efforts to avoid them. Through the NCTC business offices, general instructions and information are provided for your convenience regarding placing long-distance calls, reporting telephones that are out of order and making emergency calls. All business transactions, includ- ing applications for new service, changes or additions to existing ser- vice, and discontinuance of service should be taken up with the NCTC business office either by telephone, personal visit or letter.

INSTALLATION RATES Installation rates will vary with the needs of your service. There are many steps involved in installing your service but not every customer needs every step. The amount of work needed to install service for you will depend on the type of facilities and service you want. DEPOSIT POLICY Customers may be asked to pay a deposit to establish service. The amount of your deposit is determined when you apply for service. BILL AND PAYMENT INFORMATION All telephone bills are rendered monthly and are due in full 15 days after the bill is rendered. Bills paid after 15 days of the due date are subject to a 10% late charge. These bills cover local service charges, as well as toll ( long-distance ) charges and any other charges. Bills may be paid by mail, phone, online, or in person at our business office in Lafayette, TN, or Westmoreland, TN, or in Scottsville, KY. A depository is located at each business office for the use of subscribers who wish to pay when the office is closed. And, you can use the drive-thru win- dow at all locations. Bills can also be paid online at www.nctc.com and then click Pay Bill. ERROR ON YOUR BILL You should always review your bill carefully. If you have a charge you are not sure of or a question on your bill, call your local representative. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charge on time so you’ll maintain a good payment record while the problem is being investigated. Objections must be received by the Cooperative within thirty (30) days after the bill is rendered.

TARIFFS Tariffs, which are approved by the Reg- ulatory Commission, show rates, rules and regulations for telephone service and facilities, and are available in our business offices for public inspection. SERVICE CHARGES/FEES Most changes in service require a service charge. The amount you are charged depends on the type of change requested. Consult your sales representative for different services.

ADVERTISING TELEPHONE NUMBERS NCTC reserves the right to change the number of any subscriber. All telephone numbers are the property of NCTC. The rapid expansion of the telephone system sometimes requires the changing of these numbers. For this reason, stationery, signs, cards and other adver- tising literature should not be printed in large quantities. Residential telephones are installed with the understanding that they will be used for normal social activities and not in connection with any business. Advertising a residential telephone number for business pur- poses will be considered sufficient cause for the Cooperative to charge business rates.

directory.nctc.com

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