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North Central Telephone Cooperative October 2021-2022 068538

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911 Call Emergency

FOR NON-EMERGENCY CALLS, PLEASE DIAL THE FOLLOWING:

Allen County KY COUNTY/CITY

FIRE

270-237-3210 Sheriff 270-237-3611 Police 931-243-3266 Sheriff 615-666-3325 Sheriff or 615-666-4046 Sheriff 615-666-4725 Police 615-699-2011 Police POLICE/SHERIFF

AMBULANCE

270-237-4111

270-237-3223

Clay County TN Macon County TN

931-243-3454 615-666-3535 615-666-3535 615-699-2011 615-699-4567 615-735-2121 615-451-6070 615-644-2222 615-374-2525

931-243-3147 615-666-2324

Bus. Line 615-666-2190

Lafayette

615-666-2324 615-666-2324

Red Boiling Springs

Willette VFD

Smith County TN Sumner County TN

615-735-2626 Sheriff 615-452-2616 Sheriff

615-735-2121 615-451-6070 615-451-6070 615-374-9503

Westmoreland

615-644-2222

Trousdale County TN

615-374-2114 Sheriff 615-374-3994 Police

OTHER EMERGENCY NUMBERS:

TO REPORT A FOREST FIRE Clay County TN

KENTUCKY STATE POLICE POST #3 Bowling Green..................................... 270-782-2010 EMERGENCIES................................... 800-222-5555

(Day) ............................................. 931-823-6538 (Night) ............................................................ 911 Macon County TN (Day) ............................................. 615-666-4111 (Night) ........................................... 615-699-3634 Smith County TN (Day) ............................................. 615-683-6361 (Night) ............... 615-677-6226 or 615-683-6878 Trousdale County TN (Day) ............................................. 615-374-3601 (Night) ............... 615-677-6226 or 615-683-6878

CALL BEFORE YOU DIG.................................... 811

TO REPORT A NATURAL GAS LEAK (Day or Night) Lafayette ONLY ................................... 615-666-4580

POISON CONTROL CENTER NATIONWIDE ..................... 800-222-1222

SUICIDE PREVENTION HOTLINE ..................... 988

TO OBTAIN A BURNING PERMIT Clay County TN

(258 & 243 Exchanges Only) ........ 931-823-6538 (615 Exchange)............................. 615-666-4111 Macon County TN ............................... 615-666-4111 Smith County TN................................. 615-683-6361 Trousdale County TN........................... 615-374-3601

3-DIGIT DIALING:

United Way of Kentucky....................................... 211 Directory Assistance ............................................ 411 Road Conditions / Traffic Updates (KY & TN) ...... 511 ................... www.511.ky.gov or www.tn511.com NCTC Repair Service ........................................... 611 TN / KY Relay System.......................................... 711 Call Before You Dig .............................................. 811 Suicide Prevention Hotline ................................... 988

ZIP CODE LOOKUP:

Visit www.usps.com

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North Central Telephone Cooperative Table of Contents TITLE PAGE Emergency Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Our History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 NCTC Mission Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Customer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Statement of Nondiscrimination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Residential Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Business Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-15 Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 NCTC Online Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-19 NCTC Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 County-Wide Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Long-Distance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-24 Long-Distance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-26 Nationwide Area Codes/Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27-29 International Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30-31 Tools of Telecommunications - NCTC’s Calling Features . . . . . . . 32-36 Our Community Schools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Every effort is made to keep our directory as accurate as possible. We are not liable for errors and omissions in free listings. Our liability for paid listings will not exceed the charge for such listings. We are not responsible for the legality of business names. For Yellow Page inquiries, Call (866) 221-4300 .

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NCTC: Providing Solutions To Our Members For More Than 70 Years

In March of 1951, NCTC, Inc., was the solution to a challenge: how to connect the rural communities of Clay, Macon, Smith, Sumner, and Trousdale counties in Tennessee, and Allen County in Kentucky with state-of-the-art telecommu- nications service while never losing the hometown perspective. And now — 70 years later — NCTC can say that it still maintains that same goal of local service with a global approach.

A lot has changed over the last 70 years. NCTC has grown to provide service to approximately 20,000 members/subscribers throughout the Upper Cumberland of Tennessee and Kentucky. Our service mission has never wavered. Only the technology has changed. NCTC encompasses the spectrum of consumer-based telecommuni- cations for the 21st century, including digital telephone service ( 1969 ), practical technology of advanced calling features ( which have been continuously updated since 1987 ), the expansion of services adding cellular partnerships, equal access to long-distance carriers ( 1992 ), Long Distance ( 1998 ), local Internet dial-up and dedicated accounts ( 1995 ), and the availability of Digital Subscriber Line ( 2000 ). And the monumental new network in Scottsville City, providing local telephone service, Internet/DSL and video services, was introduced in 2002.

2008 began the construction phases of fiber to the home. With de- ployment of IPTV in 2009, NCTC is able to offer HDTV, DVR, on screen Caller ID, and an interactive programming guide. 2010-2011 were two of the busiest years, as NCTC was awarded the American Recov-

ery and Reinvestment Act’s Broadband Stimulus Award. This award ensured all of NCTC’s Tennessee service area will be built out with the most technologically ad- vanced fiber optic network anywhere in the world! Fiber construction in Allen County, KY, is also well underway. In addition to the fiber build- out, NCTC constructed a new Central Office Annex building in 2011, which will house all of the fiber op- tic equipment to support

2004 marked a big year in network enhance- ments with the addition of digital entertain- ment, high-definition TV, and a new office in Westmoreland. In 2005, as part of its ongoing commitment to the communi- ty, NCTC added a local school channel for school events and sports while also continuing to expand the service area for Digital TV. 2006 brought online bill payment capabilities and the intro- duction of local programming on the local channel. 2007 was the year NCTC really

NCTC’s fiber optic network as well as a data center for future eco- nomic development. During 2011 and 2012, NCTC also made signifi- cant improvements to its call processing capabilities by upgrading its voice switching equipment. The new switch, known as a soft switch, provides enhanced capabilities, while doing it more efficiently—the old switch took up an entire 34 x 34 room, but the new soft switch now takes up the space of a gym locker! North Central Cloud Solutions was introduced in 2014. Through the Cloud, NCTC offers networking services including off-site data back- up, disaster recovery, and secure data storage. In 2015, NCTC’s ser- vice area was recognized as a Smart Rural Community by NTCA—the Rural Broadband Association. Then, in 2016, the association certified NCTC as a Gig Capable Provider. Additionally, beginning in 2017, as part of a USDA Community Con- nect Grant, NCTC expanded its Tennessee reach into northern Trous- dale County, Parker Thurman in Sumner County and Riddleton / Dixon Springs in Smith County, where residents previously had no access to broadband. Later that same year, NCTC also expanded to include portions of Warren County, Kentucky. While NCTC now offers one of the most advanced networks in the world, our focus remains clear: our members. NCTC has been, and always will be, dedicated to the communities it serves.

expanded its local programming on channels 6 and 15 with local stars and local

events, truly differentiating its TV product.

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The Mission of NCTC

In 1949, the Rural Electrification Agency ( now referred to as the Rural Utilities Service ) au- thorized provision of low cost loans to assist in the organization and construction of rural telephone systems. The people in rural Ten- nessee and Kentucky were largely without good, dependable telephone service because it was not possible for the large for-profit tele- phone companies to provide that service in areas where the population was so sparse and the territory so rugged.

In March of 1951, North Central Telephone Cooperative, Inc. (NCTC) was organized and began the difficult and often arduous process of providing modern communications facil- ities to the people of North Central Tennes- see and South Central Kentucky. Through the dedication and hard work of many members and employees, NCTC has succeeded in its objective of providing its members with reli- able telephone communication comparable to that provided in the cities of America. Objectives

Today, as in the past, NCTC is owned by the customers it serves. It is governed by a Board of Directors selected by the owner/members. Annual meetings are held each year, and members are encouraged to participate in the activities of the organization. Members are still sparsely distributed over a terrain where construction is difficult and ser- vice a challenge. But the cooperative is de- termined to continue the tradition of quality service to its constituents.

To clarify its vision and to direct its efforts, the Managers and Directors of NCTC affirm these Objectives:

2. TO HAVE EMPLOYEES WHO ARE ALERT, COMPETENT, COURTEOUS TO AND CONSIDERATE OF OUR MEMBERS. In order to fulfill our mission, we must attract and hold onto the best people in the community and provide employees with a good place to work and an organization in which they can take pride. This means that we are concerned for the physical and spiritual well-being of all our employees. We are determined that their lives be given dignity and their jobs be given meaning. To accomplish this we will see that: • So far as possible, the work environment is comfortable and pleasant;

• Equipment is safe to operate; • Compensation is competitive; • People are trained and encouraged to advance;

1. TO PROVIDE TOP-QUALITY SERVICE TO THE MEMBERS AT THE LOWEST POSSIBLE COST.

• Opportunities are provided by promoting from within, when possible; • Employees are fully informed about the goals of the cooperative and developments in the telephone industry; • Employees are listened to — their ideas are considered and their participation encouraged; • Recognition is given of each employee’s importance to the whole cooperative and to the community it serves.

Our members will not be asked to accept less than modern technolo- gy can provide because they live in rural areas. We intend to provide the state-of-the-art in quality and in services. To accomplish this, we must have an organization that is financially secure. We must be efficient stewards of the revenues provided by our subscribers so the equipment can be continuously upgraded. We must have a management and Board of Directors that is forward-looking — able to predict with reliability the future needs of the members and able to adapt to change without losing control or losing sight of our objectives. We must have alert, well-trained personnel quick to respond to service outages. And we must stay in good communication with connecting companies and regulatory agencies.

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DIRECTORY ASSISTANCE Local Numbers ...........................................................................1-411 Inside 270 area code .................................................1-270-555-1212 Inside 615 area code .................................................1-615-555-1212 Any other area code ........................................1-area code-555-1212 Operator Assistance ( charges apply ) ................................................ 0 MISCELLANEOUS INQUIRIES Yellow Pages Advertising .........................................1-866-221-4300 Buried Cable ( Call Before You Dig )....................................... (615) 666-2155 or 811

At NCTC, meeting the needs of all our members is our top priority. That’s why we offer a full range of features and services. And to help us meet that goal, we stay connected to you. Below is a list of num- bers to help you with any NCTC service.

WHERE WE ARE NCTC Business Offices

( Office Hours: 8 a.m. to 4:30 p.m. Monday-Friday. www.nctc.com ) Lafayette, TN 872 Highway 52 Bypass, East................(615) 666-2151 Scottsville, KY 1630 Bowling Green Road....................(270) 622-7500 Westmoreland, TN 5620 Austin Peay Highway.............(615) 644-6282

CUSTOMER SERVICE Service Inquiries:

Bowling Green, KY ........................................................(270) 936-7444 Lafayette, TN.................................................................(615) 666-2151 Leitchfield, KY ...............................................................(270) 971-2021 Scottsville, KY ...............................................................(270) 622-7500 Westmoreland, TN.........................................................(615) 644-6282 Automated Bill Pay........................................... (615) 666-NCTC (6282) Text Chat ........................................................... (615) 666-TEXT (8398) Business Systems Inquiries .......................................(615) 666-2151 Repair Services ........................................................611 for local only, (615) 666-2155 for Tennessee customers, (270) 622-5805 for Kentucky customers Repair Service Hours: 8 a.m. to 4:30 p.m. Monday-Saturday. After hours and holidays, calls answered by service. Internet Help Desk ....................... (270) 622-2056 ( 24/7, 365 days/yr )

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ESTABLISHING OR TRANSFERRING SERVICE To establish or transfer residential or business service, please call (615) 666-2151 . To enable us to process your order to establish service, we will need to know your complete address, and how you want to be listed in the directory. We also need to know about previous phone ser- vice in your name, and other credit information. We will ask for identifi- cation, and a number where you can be reached either at work or through a friend or relative until your service is established. Your signature may be required on necessary documents.

AUTOMATIC BANK DRAFT NCTC wants to make your life as easy and convenient as possible, and that is why Automatic Bank Draft is one of our most useful fea- tures. Each month, your NCTC payment is automatically withdrawn from your bank account – so you never have to write a check. Plus, you will get a copy of your telephone bill from NCTC before your bank draft payment is withdrawn 10 days after the bill is rendered. Visit www.nctc.com for more details. Combine Automatic Bank Draft and E-bill and receive a $1 statement credit each month. BUSINESS TRANSACTIONS At NCTC, our aim is to render a service that will be satisfactory to our member-subscribers, although difficulties will sometimes occur de- spite our efforts to avoid them. Through the NCTC business offices, general instructions and information are provided for your convenience regarding placing long-distance calls, reporting telephones that are out of order and making emergency calls. All business transactions, includ- ing applications for new service, changes or additions to existing ser- vice, and discontinuance of service should be taken up with the NCTC business office either by telephone, personal visit or letter.

INSTALLATION RATES Installation rates will vary with the needs of your service. There are many steps involved in installing your service but not every customer needs every step. The amount of work needed to install service for you will depend on the type of facilities and service you want. DEPOSIT POLICY Customers may be asked to pay a deposit to establish service. The amount of your deposit is determined when you apply for service. BILL AND PAYMENT INFORMATION All telephone bills are rendered monthly and are due in full 15 days after the bill is rendered. Bills paid after 15 days of the due date are subject to a 10% late charge. These bills cover local service charges, as well as toll ( long-distance ) charges and any other charges. Bills may be paid by mail, phone, online, or in person at our business office in Lafayette, TN, or Westmoreland, TN, or in Scottsville, KY. A depository is located at each business office for the use of subscribers who wish to pay when the office is closed. And, you can use the drive-thru win- dow at all locations. Bills can also be paid online at www.nctc.com and then click Pay Bill. ERROR ON YOUR BILL You should always review your bill carefully. If you have a charge you are not sure of or a question on your bill, call your local representative. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charge on time so you’ll maintain a good payment record while the problem is being investigated. Objections must be received by the Cooperative within thirty (30) days after the bill is rendered.

TARIFFS Tariffs, which are approved by the Reg- ulatory Commission, show rates, rules and regulations for telephone service and facilities, and are available in our business offices for public inspection. SERVICE CHARGES/FEES Most changes in service require a service charge. The amount you are charged depends on the type of change requested. Consult your sales representative for different services.

ADVERTISING TELEPHONE NUMBERS NCTC reserves the right to change the number of any subscriber. All telephone numbers are the property of NCTC. The rapid expansion of the telephone system sometimes requires the changing of these numbers. For this reason, stationery, signs, cards and other adver- tising literature should not be printed in large quantities. Residential telephones are installed with the understanding that they will be used for normal social activities and not in connection with any business. Advertising a residential telephone number for business pur- poses will be considered sufficient cause for the Cooperative to charge business rates.

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RECORDING TELEPHONE CONVERSATIONS A short “beep” tone heard over the telephone about every 15 seconds indicates that the person with whom you are speaking is recording your conversation by means of connecting an electronic recording machine to the line. The “beep” signal is produced automatically by a device which connects the recorder to the telephone line. Use of a recorder without this signal is unlawful. If you do not want a record made of what you are saying, ask the person with whom you are talking to disconnect the recording device. If disconnected, you will not hear the signal. HARASSING CALLS The law provides that it should be unlawful for any person or persons to communicate to another within this state by means of any telephonic conversation, any lewd, obscene or lascivious remarks, suggestions or proposals manifestly intended to embarrass, disturb or annoy the person to whom the said remarks, suggestions or proposals are made. The telephone company is concerned about obscene and harassing calls and is trying to help stop them. You don’t have to talk or listen to such calls – just hang up. If the call persists, call your Telephone Com- pany Business Office. We have electronic equipment available to assist in determining offenders, which we will use if necessary, with the help of local law enforcement authorities. We also retain the right to disconnect or remove the phone service of anyone making such calls. We want you to know that we’re doing all we can to help you and your family.

OBTAINING TELEPHONE SERVICE BY FRAUDULENT MEANS

The law provides that it shall be unlawful for any person to obtain or attempt to obtain telephone service by fraudulent means with the intent to avoid payment for lawful charges. This includes not only the obtaining of local service but the obtaining of long-distance service by fraudulent schemes, devices, means or methods, with intent to avoid payment. Any person or persons violating the provisions of this section shall be guilty of a misdemeanor, and upon conviction thereof will be punished by imprisonment for not more than one year, or by fine not exceeding $1,000, or by both, in the discretion of the court.

DO-NOT-CALL LIST

The Tennessee Regulatory Authority and Kentucky Office of the At- torney General have initiated a “Do-Not-Call” list aimed at stopping unwanted telemarketing calls. Once customers place their information on the appropriate state list, telemarketers are not allowed to contact them for any reason. To be added to Tennessee’s list, go to: www.tn.gov/tpuc/tennessee-do-not-call-program.html or call 877-TRA-7030 .

To be added to Kentucky’s list, go to: http://nocall.ky.gov/ or call 1-888-382-1222 . To be added to the National Do-Not-Call Registry – a national data- base instituted by the federal government – go to: www.donotcall.gov or call 1-888-382-1222 .

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To place a call using Kentucky Relay, dial 711 or one of the toll-free numbers below:

SPECIAL POINTS OF INTEREST: Emergency Calls Please note that 711 is only to be used to reach Kentucky Relay. In an EMERGENCY, you should continue to use 911. For emergencies call 911 or your local emergency service TTY number directly, without using relay. The Americans with Disabilities Act (ADA) requires that 911 centers have a TTY and be prepared to handle emergency calls placed in this man- ner. Kentucky Relay will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 cen- ters, and do not assume responsibility for emergency calls. Equipment Distribution Program The Kentucky Commission of the Deaf and Hard of Hearing (KCDHH) Tele- communications Access Program (TAP) provides residents of Kentucky who are deaf, hard of hearing, have difficulty speaking or have both a hearing and vision loss, with landline or wireless equipment to make communication on the telephone more accessible. For more information, visit www.kcdhh.org/oea/ tddprog.html or call 502-573-2604 (Voice) or 502-416-0607 (VP). This program, implemented by the Tennessee Regulatory Authority, will dis- tribute appropriate telecommunications devices so that persons who are deaf, deaf and blind, severely hard of hearing and vision-impaired or se- verely speech-impaired may effectively use basic telephone service. Devic- es are issued on a first-come, first-served basis, without charge. However, there are certain qualifiers that may enable individuals to receive devices on a priority basis. Information on distribution, eligibility requirements and qualifiers and an application may be found on the TRA website at www. tennrelay.com or by calling 1-800-342-8359 . TELECOMMUNICATIONS DEVICES ACCESS PROGRAM (TDAP) TTY: ................................................................................ 800-648-6056 Voice: ............................................................................ 800-648-6057 Spanish: ........................................................................ 866-557-5762 Speech-to-Speech: ..................................................... 888-244-6111 Customer Care Information: 888-662-2406 V/TTY P.O. Box 285 Aurora, NE 68818 Email: KYRelay@HamiltonRelay.com Web: www.KentuckyRelay.com Voice: ............................................................................ 800-848-0299 Spanish: ........................................................................ 866-503-0263 Speech-to-Speech: ..................................................... 866-503-0264 Captioned Telephone Nationwide Customer Service: ...................................................... 888-269-7477 To call a Captioned Telephone user, dial: ...711 or 877-243-2823 To place a call using Tennessee Relay, dial 711 or one of the toll-free numbers below:

WHAT IS KENTUCKY RELAY? Kentucky Relay is a public service which guarantees all citizens ac- cess to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifical- ly individuals who are deaf, deaf-blind, hard of hearing or have diffi- culty speaking, can communicate on the telephone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish-to-Spanish and Captioned Telephone in order to connect with family, friends or businesses with ease. HOW DOES KENTUCKY RELAY WORK? Simply dial 711 or the appropriate toll-free number provided to connect with Kentucky Relay. A qualified Communication Assis- tant (CA) will ask for the area code and number of the person you wish to call and begin the relay call. Generally, the CA will voice the typed message from the text telephone (TTY) user to you. The CA relays your voiced message by typing it to the TTY user. SPECIALIZED SERVICES: Kentucky Relay offers specialized services for individuals who have difficulty speaking and for Spanish-speaking residents. Specially trained CAs are on hand to assist in these types of calls by dialing the associat- ed number provided. Since Kentucky Relay offers a variety of services, please refer to the website listed or call Kentucky Relay Customer Care for more detailed instruction on how a particular call is processed. CAPTIONED TELEPHONE (CTS): CTS is also available and ideal for individuals with hearing loss who are able to speak for themselves. A captioned telephone works like any other telephone with an essential difference: it allows users to listen to their phone conversations while reading word-for-word cap- tions of what’s said to them. ACCESS TO SERVICES: Both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing trouble dialing 711 to reach Kentucky Relay, please call Kentucky Relay Customer Care. All TRS and English Captioned Telephone services are available 24 hours a day, seven days a week. Spanish Captioned Telephone is available daily from 8:00 a.m. to 12:00 a.m. EST or 7:00 a.m. to 11:00 p.m. CST. Consumers may place relay calls to English- and Spanish-speaking persons within Kentucky, across the United States and even internationally. By law, each conversation is han- dled with strict confidentiality.

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Lifeline Lifeline is a federal program that helps lower the cost of your monthly phone or Internet bill.* INDIVIDUAL ELIGIBILITY You qualify for a discount if: You participate in any ONE of these government benefit programs: • Supplemental Nutrition Assistance Program (SNAP) • Medicaid • Federal Public Housing Assistance (FPHA) • Veterans Pension and Survivors Benefit • Supplemental Security Income (SSI) — OR — Your income is at or below 135% of the federal poverty guidelines HOUSEHOLD ELIGIBILITY A household is a group of people that share income and expenses. • You are only allowed to get one Lifeline discount per household. • If you share housing, complete the Household Worksheet . • The worksheet is available on our website, www.LifelineSupport. org . You can also ask your Lifeline service provider.

THREE WAYS TO APPLY

APPLY ONLINE Find the online application at CheckLifeline.org. If you live in CA, OR, and TX, work with your provider to apply.

OR

CONTACT A PHONEOR INTERNET COMPANY Find a company that provides Lifeline at www.LifelineSupport.org . Click Companies Near Me. MAIL YOUR APPLICATION Print an applica- tion from www.LifelineSupport.org. Fill out and mail it with proof of eligibility to: Lifeline Support Center P.O. Box 7081 London, KY 40742 OR

HOW TO SHOW YOU ARE ELIGIBLE You may need to show proof that you qualify for Lifeline, such as: • A copy of your SNAP or program letter OR • A copy of your pay stub or tax return to prove your income is at or below 135% of the federal poverty guidelines. *If you live on federally recognized Tribal Lands, or live in a state that provides additional support, you may receive an additional discount toward your service. If you are a person with a disability and need assistance with your Lifeline application, contact the Lifeline Support Center.

LIFELINE SUPPORT CENTER (800) 234-9473 | 9 am-9 pm ET | 7 DAYS PER WEEK LifelineSupport@usac.org | www.LifelineSupport.org

USAC is an independent not-for-profit designated by the Federal Communications Commission. Available for Public Use.

TELEPHONE DIRECTORIES Telephone directories distributed from time to time by NCTC remain the property of NCTC. The directories shall not be mutilated and shall be surrendered upon request or upon delivery of the subsequent issue. Additional Directories are available at any NCTC business office. DIRECTORY ERROR LISTINGS Even though every effort is made to compile this directory accurately, errors sometimes occur. NCTC and the Directory Publishers assume no responsibility or liability for damage arising from errors or omissions in publishing this directory. If your listing is incorrect or omitted from this directory, please contact NCTC at (615) 666-2151 . We will correct our records to ensure that the error or omission does not occur again.

THE DIRECTORY INCLUDES LISTINGS FOR THE FOLLOWING COMMUNITIES:

Bethpage, TN Carthage, TN Defeated, TN Dixon Springs, TN

Green Grove, TN Hartsville, TN Hermitage Springs, TN Hillsdale, TN

Lafayette, TN Oak Grove, TN Pleasant Shade, TN Red Boiling Springs, TN

Scottsville (City), KY Scottsville (Rural), KY South Carthage, TN Westmoreland, TN

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Statement of Nondiscrimination

at (800) 877-8339 . Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992 . Submit your completed form or letter to USDA by: ( 1 ) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; ( 2 ) Fax: (202) 690-7442 ; or ( 3 ) email: program.intake@ usda.gov . USDA is an equal opportunity provider, employer, and lender.

In accordance with Federal civil rights law and U.S. Department of Agriculture ( USDA ) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity ( including gender expression ), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA ( not all bases apply to all programs ). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information ( e.g., Braille, large print, audiotape, American Sign Language, etc. ) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 ( voice and TTY ) or contact USDA through the Federal Relay Service

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NCTC Brings You The Next Generation Of Communications Technologies

NCTC offers a wide range of services to fit all your communications needs. NCTC began as a cooperative offering phone service in 1951, but today, it has grown to a trusted community leader in telecommunications including high speed Internet, digital TV, business systems, and security services.

RESIDENTIAL SERVICES OF NCTC: High Speed Internet • Gig Internet Speed

Digital Television* • High Definition • Digital Video Recording • Caller ID on your TV ( with caller ID service )

• Video on Demand • EXCLUSIVE local programming • Local school channels

• Wireless routers available

For the ultimate WiFi experience, visit www.nctc.com to add the NCTC WiFi App.

Phone • Local and long distance ( see page 22 for long-distance services ) • 911 emergency services • Valuable calling features ( see pages 32-36 ) • Metro Area Calling - Sumner County residence may add a personal- ized plan to their local service, making calls toll-free into Nashville/ Davidson County. • Fountain Run Area Calling - Scottsville, KY, residence may add a personalized plan to their local service, offering flat-rate calling to Fountain Run, Gamaliel, and Lucas, KY, exchanges.

Broadband Only Now you don’t need a landline to enjoy blazing-fast Internet. NCTV Now* USE YOUR EXISTING ROKU DEVICE TO STREAM LIVE TV • Includes local channels • Works with existing Roku Devices • No set-top box required • Portable – Easily to take your Roku to another room or location Requires NCTC Internet connection of 12Mbps or higher per device for optimal service.

*Where Available

For Bundle information, visit www.nctc.com

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Business Services of NCTC The Local Network Advantage When it is time to “get down to business,” NCTC has the technology that can help make your business a success.

BROADBAND SERVICES Whether it’s an Internet connection, a T-1 line, or Metro Ethernet, NCTC has the broadband connection to make a business run smooth- ly and efficiently. LONG DISTANCE Convenience means one bill for local and long-distance service, local long-distance connections, and repair. And with easy-to-understand rates, you’ll be able to budget your long-distance calls better.

800 LINES NCTC’s 800 lines give you easier accessibility to your customers.

CLOUD SOLUTIONS • Disaster Recovery • Off-Site Data Backup • Secure Data Storage • Networking Services • Hosted Unified Communications

NCTC is here to help you determine your business telecommunica- tions needs through helpful consultations that cover all of your net- work options. Call a customer service representative today at (615) 666-2151 in Lafayette, (270) 622-7500 in Scottsville or (615) 644-6282 in Westmoreland for a free business telecommunications consultation.

• Managed Services • Microsoft Office 365

LOCAL INTERNET ACCESS High Speed Internet up to 1,000 Mbps or 1 Gig.

BUSINESS SYSTEMS We offer state-of-the-art Unified Communication systems for any size business. And, we can customize a business system that fits your needs at affordable prices. We also offer Metro Ethernet Networks and Voice Over Internet Proto- col ( VoIP ), including industry leading vendors Avaya and ESI. CALLING FEATURES Handle your business calls with precision and convenience. For ex- ample, Call Waiting ensures all your calls get through even when you’re on the line, and Voice Mail offers a reliable way to check your business calls after hours.

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The phone system that lets you do business Anytime, Anywhere, On Any Device

FLEXIBLE, AFFORDABLE, & RELIABLE, SYSTEM- WIDE COMMUNICATION FOR ANY SIZE BUSINESS The business phone solution that securely delivers quality voice, fax, instant messaging, and many more advanced features, without PBX hardware. Your system is easy to use and manage at a fraction of the cost of legacy systems. NCTC CLOUDUC SEATS – YOU CHOOSE NCTC cloudUC gives you the flexibility to choose the features that best suit each user in your organization. Additionally, you can mix and match seats and desk phone models in any combination to custom

COLLABORATION With NCTC cloudUC, your employees can talk, share, and meet as if everyone was in the same room. Web Collaboration Share your desktop. Share files during instant message sessions. Hold whiteboard sessions and presentations online. Video Collaboration Conduct presentations while viewing your attendees. Connect face- to-face with customers and team members. Audio Collaboration Audio conference bridge for up to 15 participants. Unlimited, schedule as many as you need. Find Me/Follow Me — all your devices can ring at once, or calls can follow you by ringing your devices or directly to any other device. Transfer calls from anywhere just like you are sitting in the next office. Any Device Place and receive business calls from desk phones, smart phones, and laptops at any location. Works with a business number or exten- sion, including access to corporate directories and file sharing. IM and Presence Instant message with co-workers. With Presence, see at a glance which co-workers are available. MOBILITY Business Calls Anywhere

tailor a cloudUC solution that best fits your needs. NCTC cloudUC System Level Features • Auto Attendant • Hunt Groups • Caller ID

• Local Numbers • E-911 Service • Voice Mail • Voice Mail to Email • Customer Administration Portal • Call Logs

• 3-Way Calling • Music on Hold • Speed Dial

Add-On Services • Conference Bridge • Receptionist • Call Recording • Hosted Fax

• Call Center • Virtual Numbers • Virtual Mailboxes • Additional Auto Attendant

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FAQ Troubleshooting Guide Before you call the Help Desk, please review the list of common solutions below.

BROADBAND TROUBLESHOOTING Problem: I get a message that reads “Cannot display page” on my browser. Possible Solutions:

TV TROUBLESHOOTING Problem: • I cannot turn on/off

my set-top box (STB). • There is no red light. Possible Solutions: • Verify that the STB button on the top of the remote is illuminated so that the remote will communicate with the STB. • Verify that the batteries in the remote control are charged and in good condition. Problem: I am unable to get a signal. Possible Solutions: Reboot your set-top box by unplugging it, wait 15 seconds, and plug it back in. Problem: There is no picture on my TV and the light is on the STB. Possible Solutions: Your TV input settings have been accidentally changed. Use the remote control that came with your TV to change the TV inputs. Scroll through the button on your remote. It may be called “Input,” “Source,” or “A/V.” Or Verify it is currently set for the input mode you are trying to control. Inputs include: “AV1,” “AV2,” “Video 1,” “Video 2,” “HDMI 1,” HDMI 2.” Verify that it’s set for the input mode you are trying to control. The inputs in- clude “HDMI,” “Component,” “Color Stream.” If you do not know which input it should be on, check your cables to verify. Below are the com- monly used cables for set up. • I cannot change the channel. • I cannot bring up the Guide.

• Please try rebooting your com- puter or web connected device and see if the issue is resolved. • Please shutdown your comput- er or web connected device.

• If you have a third party rout- er such as a Cisco, Linksys, Netgear, Dlink, or other, please power it down also. • Please unplug the power from your modem or ONT and leave it unplugged for 10 seconds before plugging it back in. • Please wait one minute, then power your third party router if present. • Please wait one additional minute, then turn on your computer or web connected device and try again. • Please check the Internet status light on your modem or modem router. If it is lit a solid color, please contact technical support. • If the light is still blinking or not lit, please contact technical support. • If using a wireless device, please try plugging the device directly to your modem or router with a Cat5E or Cat 6 Ethernet cable. • If the device works hardwired to your wireless router, please contact our technical support for assistance. If you are using a third party wire- less router, please contact your wireless router vendor for support. • If using a third party router, please bypass it by wiring your device directly into the modem or ONT with a Cat5e or Cat6 Ethernet cable. • If bypassing your third party router works, please contact your wire- less router vendor for support. • If none of the above solutions fix your issue, please contact Techni- cal Support to get assistance with your issue. Problem: My Internet is slow. Possible Solutions: • Check your device - can it accommodate the speed package to which you subscribe? Do you need to increase your Internet speed? • Contact NCTC Internet Help Desk 24/7/365 to get assistance with your issue.

Problem: Caller ID is not appearing on my TV screen when the telephone rings. Possible Solutions: Verify that you are subscribed to Caller ID from NCTC. If you do not have Caller ID, please contact your local NCTC business office to subscribe.

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3. Press ► to move the pane showing all the recorded programs. 4. Optionally select one of the sort options ( Date, Title, Channel, Viewed/Not ), then press OK . Select the program you want to watch, then press OK . 5. Select Play Recording . The recording starts playing. Manage DVR Recordings To access your DVR recordings, press Menu on the remote and arrow to select DVR. Here you can view current and future recordings, edit and cancel recordings, sort and prioritize recordings, schedule future events and timers, and review your DVR history. Protect Your Recordings You can protect your recording by clicking the red DVR button or select- ing DVR in the menu. Select lock and this will keep it from being deleted. These are just the basics for your Whole-Home DVR with NCTC. A more detailed user guide is available on our website at www.nctc.com . Changing the Guide Filter While the Guide is displayed, you can press the Guide to cycle through available Guide filters. Examples of the filters include: • All displays all channels

HOW TO USE WHOLE-HOME DVR Recording a Live Program To record a live ( presently broadcasting ) program, do this: 1. Open the Guide application.

2. Select the program you want to record, then press REC ( record ). • appears next to the program as shown below, and the program is being recorded. Pause Live TV Pressing Pause on your remote will pause the current program. To re- sume watching, press Play. Press Rewind to reverse live TV or a record- ed program. Follow the same process to Fast Forward live TV that has been paused. Press Stop on your remote control to return to live TV. Scheduling a Recording To schedule the recording of a single program or episode that starts in the future, do this: 1. Open the Guide application. 2. Select the program you want to record, then press OK . A list of options appears. 3. Select Record Program, then press OK . The options close, and the record icon • appears next to the program.

• Subscribed displays only subscribed channels. • SD displays only standard definition channels. • HD displays only high definition channels.

Viewing a Recorded Program To view a recorded program, do this: 1. Open the DVR application. 2. Select Recordings :

• Favorites displays a list of favorite items that you optionally create using the Favorites application. You can create more than one favorites list. As always, if you have questions, please contact Technical Support to get assistance with your issue. We are always here to help you with any questions you may have.

The icon indicates that the item is a Whole-Home DVR pro- gram that can be watched on every device in your home. The icon indicates that the item is part of a series recording.

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Customers With A Fiber Connection Have An ONT & Power Supply With Battery Backup

FIBER TO THE HOME Customers with a Fiber Connection have an ONT ( Optical Network Terminal ) & Power Supply with Battery Backup. This equipment re-

Step 1: Remove the battery cover. Step 2: a. Disconnect battery cable connector to remove battery. b. Replace with newbattery and re-connect the battery connector. Step 3: Make sure battery is fixed

mains with the home once installed. Please do not remove. If you need the equipment moved, please contact Technical Support at 615-666-2151 . Fiber ONT – May be located inside the home or outside in the NID ( Network Interface Device ).

properly in the compart- ment and close the bat- tery cover.

Indoor ONT

PSI BATTERY BACKUP Visual Indicators:

1. Battery: Color – Red – Replace battery or battery is not installed. 2. Mute: Color – Yellow – Flashing, audible alarm silenced for 24 hrs. Solid – Audible alarm is silenced until manually enabled. 3. DC: Color – Green – NXG-Vision is working off standby power. 4. System Status: Color – Green – NXG-Vision is receiving AC power to operate normally. Battery Replacement: Step 1: Remove NXG-Vision from wall mount by sliding up and dis- engaging locking tabs. Step 2: Remove Battery Pack from the Power Supply/Charger by sliding up and disengaging locking tabs. Step 3: Replace new battery by attaching back to Power Supply/

Outdoor ONT

Charger by aligning locking tabs and sliding down until flush. There will be an audible click when battery is fully seated. Step 4: Reattach NXG-Vision to wall mount by aligning tabs and sliding down. Note: As long as AC line power is available, NXG-Vision can resume operation while battery is replaced.

POWER SUPPLY WITH CYBERPOWER BATTERY BACKUP Battery Indicator: Green - Indicates normal mode of operation. Red - Battery replacement required. Alarm will beep once every 15 minutes. The LED also illuminates when battery is absent. Battery Replacement: As long as utility power is on, you may leave the UPS and connected equipment on while replacing with a new battery.

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COMPLETE MAINTENANCE PLAN Residential & Small Business Rates $6.95/month | Senior Rate $3.95/month When you report a problem with your telephone wire or jacks inside your home or office, we know you want it fixed as soon as possible. Our complete maintenance plan covers the cost of troubleshooting and repair of communication wires inside your home or office for a small monthly fee. This includes wires for TV, Internet, and Voice services and any other communication wires professionally installed within your home/office. This includes pre-wired and post-wired wiring through- out the home, surface mounted or wall plate jacks, plus the pre-cut jumpers from the wall to the equipment. Furthermore, this service includes replacement and maintenance of remote controls and any other North Central provided equipment. If you have TV, Voice, and/or Internet services with us, you only need to pur- chase the plan once to cover all of your services.

Complete Maintenance Covers: • Troubleshooting & repair of inside communication wires – Phone, TV, Internet • Repair & replacement of any connected and previously working wire and jack • Remote Control replacement ( up to 2 trips per year ) • Service Repair appointment fee otherwise chargeable when not subscribed to the Complete Maintenance Plan • Replacement of Battery Backup • Desk & Wall Phones purchased through NCTC (not cordless or Trimline) Complete Maintenance Does NOT Cover: • Alarm, electrical, and customer-installed wiring • Repair of telephone equipment and other devices • Inside wiring and jacks for RV, construction trailers, temporary or movable homes • Damage due to natural disaster, floods, or acts of God, animals, and/or insects • Non-Standard Wiring – Wiring that has not been pro- fessionally installed and does not meet telephone in- dustry standards • Customer-caused damage/abuse • Alterations to NCTC Equipment

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