Ketchikan2024

CUSTOMER INFORMATION

Totally Local, Simply Better.

Photo Courtesy of Mike Gates

Consumer Information Application of Service – To arrange for electric, water or telephone services, contact the Business Office located at 2417 Tongass Ave. where the proper service orders may be filled out and signed. All Residential and Commercial Telephone Rates are based on twelve months’ continuous service with a minimum term of three months. If you wish telephone service moved from one location to another, please notify the Business Office sufficiently in advance so work may be completed at the time requested. Number Changes – Ketchikan Public Utilities may change the number of a subscriber’s telephone if the requirements of the service demand it. Right of Access to the Premises – Ketchikan Public Utilities shall have, at all reasonable times, the right of access, through its authorized employees, to the subscriber’s premises to install, inspect or repair its lines or equipment and to remove upon termination of service. Rates – Schedule of rates as passed and approved by the Council of the City of Ketchikan are available at our Business Office and are open to the public for inspection. Directory Information – The Directories are the property of Ketchikan Public Utilities and are given to the subscriber. Every subscriber may be listed once in the alphabetical section of the directory without charge. Additional listings may be arranged for an additional charge. Directory name or address changes shall be charged at the applicable rate. Every effort is made to compile and print the directory accurately. However, Ketchikan Public Utilities assumes no liability for damages arising from errors or omissions in the directory. Advertising – Subscribers who advertise their telephone number for business purposes will be billed regular business rates. All persons are cautioned against attaching any unauthorized advertisement to the Directory or any device that will obscure or interfere with any authorized advertisement in the Directory or on the cover.

Telephone Safety The telephone is one of the safest appliances in your home or office. However, the following are situations where a telephone user needs to be cautious: • The telephone should not be used while you are in a bathtub, shower or pool. Immersion of the telephone or handset could cause an electric shock. • You should use a telephone only for urgent calls during an electrical storm in your immediate area. There is a remote risk of a dangerous electrical shock. • If you think you’ve found a gas leak, you should not use a telephone in the vicinity of the leak. While unlikely, it may be possible for the telephone’s electrical contact to generate a tiny spark, triggering an explosion if the gas concentration is high enough. Restricting Your Service If telephone service is in your name, you are responsible for all calls made from your phone, including long distance calls, regardless of who places the call. The following services are available only on local individual residential and business lines: Toll Restriction: Prevents access to the toll network. If a toll call is attempted from your telephone, the calling party will hear a busy signal. Toll restriction does not prevent collect calls or toll calls charged to your telephone number by a third party. “900” Number Restriction: Prevents access to “900” telephone service (pay per call service). If a “900” call is attempted from your telephone, the calling party will hear a recording. Requests to remove Toll Restriction and “900” Number Restriction must be made in writing.

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