Ketchikan2023

INTERNET SERVICE & TELEVISION SELF HELP

Internet Bandwidth Usage Data Transfer is the amount of information in bytes that is moved to and from your computer or other device when you are doing activities online. Laptops, iPads, Kindles, iPhones, Androids, XBox, Wii and Playstations can all be used to access info or media from the Web via the internet and these activities count as part of your internet data transfer. Depending on your service, you may have a monthly limit on data transfer. You can exceed your limit by frequently streaming or downloading movies/video or by listening to music online for extended periods of time. Just checking email and web-surfing involves very little data transfer. If you have a wireless router and do not have a password on it, then people in homes nearby can use your internet access and “steal” it for their own use. Wireless routers’ passwords should have both alpha and numeric components to make them more difficult to break. You should not use 1234, 9999, 1111 or your phone number as these are the most easy passwords for someone to figure out and steal. Here are examples of online activities and how much of each is equivalent to one gig of data: One (1) Gig = • 1,000 emails with attachments • 40 hours of listening to Pandora music or streaming radio • Downloading one Standard Def movie • Downloading 1/2 of a High Def movie • 2-1/2 hours of streaming video (TV shows or YouTube) • 2-1/2 to 10 hours of online gaming (depends on whether you are hosting the game and which one it is) Things To Check Before Calling For Technical Support Below are some simple self-help instructions to check before calling technical support. If at any time you see a screen on your TV other than the expected TV channel you wish to view, please check the following: Check Connections Make sure all of the cables are securely plugged in to both the TV and Set Top Box. Poor (Snowy Picture) or No Picture The most common cause of poor or no TV signal is the Set Top Box getting out of sync with your TV. This can result in seeing “snow” or a blank screen. Below are two solutions for solving the problem. First, try the “Checking the Channel” steps. If that does not work, try the “Syncing TV and Set Top Box” steps. Checking the Channel Depending on how your TV and Set Top Box were set up, checking the channel should be tried first to make sure the Set Top Box is sending the signal to the TV channel number your TV is set to receive. (Using the remote provided to you by KPU TV)

Turn Off TV Power. Turn off power by pressing the “TV” button on the remote then pressing the “Power” button on the remote. Turn TV back on. Turn TV back on by pressing the “Power” button on the remote. The TV should display the channel number or video input. • If the TV says channel 3 and you still do not have a normal picture, change TV to channel 4 (or vice versa while remote is still in TV mode). • If a picture comes up, then take note that your TV needs to be on that indicated channel for viewing. • If a picture does not come up, then follow the “Syncing TV and Set Top Box” steps below to check that your TV is on the correct input. Syncing the TV and Set Top Box If there is still a “snowy” picture or no picture, it is possible that your TV input is out of sync with your TV. Most TVs have multiple inputs where various devices can be plugged in. A common problem is that the TV is not set to the correct input for the Set Top Box. If the “Checking Channel” instructions above did not solve your problem, follow the instructions below to check your TV input. To change the input on your TV: Press the “TV” button near the top right of your remote. Then press the “Input” button in the middle of the remote. You should then see the picture and sound from the Set Top Box. Note: You may need to press the “Input” button multiple times in order to cycle through the various inputs on your TV. Power Cycling Your Set Top Box On rare occasions it may be necessary to power cycle or reboot your Set Top Box. Power cycling can resolve many problems that occur. Power cycling is the simple process of unplugging the power cord from the wall, waiting a minute or so and plugging it back in. It may take several minutes for the Set Top Box to reboot. Online Help If you have questions regarding the basic operation of the KPU TV service, including the guide, the remote, or special features, many of these answers can be found on our website, www.kputel.com , under Residential/Television/TV User Guide.

Photo Courtesy of Don Twyman

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