Ketchikan2023

INTERNET SERVICE

Totally Local, Simply Best.

Set-Up Instructions for KPUNET.NET Internet Service

kpunet.net Homepage ..............................................www.kpunet.net News Group Server.................................................. news.kpunet.net Primary DNS .................................................................206.223.192.10 Secondary DNS ............................................................206.223.192.11 IP Address (DHCP) ................................dynamic assigned by server IP Address (Static Address) ........................ available for a small fee SMTP (outgoing) Server. ..........................................smtp.kpunet.net SSL required................................................................. use port 465 IMAP (incoming) Server. ............................................ mail.kpunet.net SSL required....................................................... IMAP use port 993 POP3 use port 995 Technical Support Number. ..........................................907-225-2111 OR dial 611 from your home phone Help Desk Email Address................................... trouble@kpunet.net

To Sign Up for Service, Contact KPU Telecommunications at 907-228-5474

Photo Courtesy of Carlos Rojas

Internet Troubleshooting Guide 1. If you have not done so already, please reboot your computer. This can be done by going to the start menu and selecting “Turn Off” or “Shutdown” (Windows) or going to the Apple menu and selecting “Shutdown” (MacOS). Then once your PC has powered down, press the power button to power it back on. Then test your internet connection again. 2. If you are connecting wirelessly with your computer make sure that the wireless connection on your computer is enabled – some laptops have buttons that turn off the wireless connection. 3. Locate your wireless router, if you have one. If you do, ensure that the power light on the router is on. If it is not, then locate the power plug for the router and make sure that it is firmly plugged in the router and the wall. Also make sure that the WiFi light next to the power light is on and also that the Internet light (i) is on. If any of those lights are not lit, then unplug the power cord from the wireless router, wait a minute and replug. The lights should come back on. 4. Occasionally, the wireless router can be on and have all lights lit, but will still not send a signal that your laptop can connect to…. this may mean that your wireless router is failing and will need

to be replaced. Try unplugging the power cord from the wireless router, waiting a minute and then plug back in. Wait until all lights are lit and try to access the internet again. 5. If you are unable to connect to the internet on your computer after repowering the wireless router, you will need to bypass the router which is most likely the problem. Unplug the Ethernet cord that goes into your wireless router from the modem. Plug it directly into the Ethernet port of your laptop or computer and try to access the internet. This bypasses the router to test the internet connection directly between the modem and the computer. 6. If that does not create an internet connection, check the power lights on the modem and make sure that they are all on. If they are not, check the power cord and make sure that it is plugged securely into the modem and the wall/powerstrip. 7. If you are still unable to access the internet and all lights on all devices are lit, and you have tested the modem directly wired into the computer (bypassing the wireless router, which could be faulty) then please call our Customer Support Desk at 907-225-2111.

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