Ketchikan2023

The Official KPU Telecommunications Directory 2023 to 2024 Southeast Alaska 002610

The Official KPU Telecommunications Directory for

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& VICINITY

◌ Angoon ◌ Coffman Cove ◌ Craig ◌ Dot Lake ◌ Elfin Cove ◌ Gustavus ◌ Haines ◌ Hobart Bay ◌ Hoonah ◌ Hydaburg ◌ Hyder ◌ ◌ Juneau, Douglas & Vicinity ◌ Kake ◌ Kasaan ◌ Ketchikan ◌ Klawock ◌ Metlakatla ◌ Pelican ◌ Petersburg ◌ Point Baker ◌ Port Alexander ◌ ◌ Port Protection/Labouchere Bay ◌ Sitka/Mt. Edgecumbe ◌ Tenakee Springs/Corner Bay ◌ Tetlin ◌ Thorne Bay ◌ Tok ◌ Wrangell ◌ Yakutat ◌

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EMERGENCY CALLS

POLICE Ketchikan City Police ......................................... 911 Routine Business ........................... 907-225-6631 Alaska State Troopers........................................ 911 Routine Business ........................... 907-225-5118 Judicial Services............................. 907-247-5865 FIRE & AMBULANCE Ketchikan Fire Department and Ambulance.... 911 Routine Business ........................... 907-225-9616 North Tongass Fire Department........................ 911 Routine Business Calls .................. 907-228-6710 Saxman Fire Department and Ambulance....... 911 South Tongass Fire Department and Ambulance....................911 HOSPITAL Ketchikan General Hospital – PeaceHealth Medical Center............ 907-225-5171 AUTOMATED EMERGENCY NOTIFICATIONS & UPDATES Sign Up for City Emergency & Closure Text/Email Alerts ............www.nixle.com Or Text 99901 to 888777 Sign Up for KPU Emergency & Outage Text/Email Alerts.......www.flashalert.net

POISON CONTROL CENTER Poison Control ................................1-800-222-1222 (Long Distance)...............................1-206-526-2121 SEARCH & RESCUE Alaska State Troopers....................... 907-225-5118 U.S. Coast Guard Local Emergency.........................1-907-463-2980 Regional Emergency...................1-800-478-5555 (For Routine Business please refer to U.S. Coast Guard listing for appropriate department) Ketchikan Volunteer Rescue Squad. 907-225-9010 ABUSE & NEGLECT REPORTING Office of Children’s Services Dial Toll Free................................1-888-622-1650

If you have an EMERGENCY situation and are not sure who to call – Dial 9-1-1. Your call will be transferred immediately and directly to the appropriate agency.

“Tongass Narrows Sunrise” Courtesy of “Peaches” Wallin

Cover Photo - Peaches Wallin • Cover Design - Ketchikan Daily News Copyright 2023 – 2024 KPU Telecommunications

LOCAL INFORMATION

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Regular Public Meetings

Council Chambers...................................... 1st & 3rd Thursday Assembly Chambers .................................... 1st & 3rd Monday Library, Copper Ridge.....................................2nd Wednesday Assembly Chambers ............................................ 2nd Tuesday Harbor Master Office Conference Room............ 2nd Tuesday Assembly Chambers .............................2nd & 4th Wednesday Saxman City Hall ............................................. 3rd Wednesday

City Council ................................................................ 7:00 p.m. Ketchikan Gateway Borough..................................... 5:30 p.m. Library Board.............................................................. 7:00 p.m. Planning Commission ................................................ 6:00 p.m. Port & Harbor Advisory Board................................... 7:00 p.m. School Board.............................................................. 6:00 p.m. Saxman City Council.................................................. 6:00 p.m.

24 Hour Community Service Emergency Numbers

Alcohol & Drug Abuse Services ..................................... 907-225-3510 Alcoholics Anonymous ................................................... 907-225-5154 Crime Stoppers of Ketchikan ....................................... 907-225-CLUE Division of Family Services............................................. 907-225-6611 Akeela for Human Services ............................................ 907-225-4135 Health Information & Referral Services.......................... 800-478-2221 Ketchikan Homeless Shelter .......................................... 907-225-4194 Peace Health Medical Center......................................... 907-225-5171 Women in Safe Homes ................................................... 907-225-9474 RELAYalaska Text Telephone (TT) ...................................................... 800-770-8973 Voice (V)......................................................................... 800-770-8255 Customer Service.......................................................... 800-770-6770 KETCHIKAN CARES........................................................ 907-225-2273 Non-Emergency Calls and Underground Cable Location Assistance Report all water and electrical trouble to ...................... 907-225-4011 Report all telephone trouble to .......................... 611 or 907-225-2111 Telephone repair service is available during normal business hours Monday through Friday. After-hours calls may be billed at double the normal hourly rates. Telecommunications Information Local Telephone Company – KPU Telecommunications ..907-225-1000 Internet Tech Support......................................... 611 or 907-225-2111 KPU TV Tech Support......................................... 611 or 907-225-2111 Local Information – for telephone numbers not listed in this directory.........................411 Local Repair Service – to report telephone out-of-order........................ 611 or 907-225-2111 TTY (abbreviated Dialing) ................................................................711 Time & Temperature ...................................................... 907-225-TIME Long Distance information outside Alaska (interstate)..................411 Long Distance information within Alaska (intrastate) ....................411

Photo Courtesy of Carlos Rojas

Recycle Outdated Telephone Books You may return your outdated phone books for recycling at any of these locations:

KPU – 2417 Tongass Avenue, Suite 119D Ketchikan City Hall – 334 Front Street

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CUSTOMER INFORMATION

Photo Courtesy of Mike Gates

Consumer Information – National Do Not Call Registry

The telephone subscriber therefore agrees to conform to the following rules and regulations in addition to the Code of the City of Ketchikan, Alaska State Statutes and Federal Communications Commission Regulations: (1) The subscriber shall be charged for, and obligated to pay, all long distance toll charges originating from his/her telephone with or without his/her consent and/or knowledge. (2) In the event a subscriber fails to pay long distance toll charges as they fall due, in addition to other remedies the City may have, it expressly reserves the right to terminate all telephone service to the subscriber until the account is paid in full. The operator does not request authorization from the subscriber. Use of a subscriber’s telephone other than by the subscriber should be curtailed as much as possible to avoid unauthorized calls. International Dialing Instructions • The country code – a two or three digit number plus • The city routing code – a one to five digit number plus • The local telephone number; if 0 precedes the telephone number of the called country, do not dial the 0. If you don’t know the number, the operator will obtain it for you. • After dialing, allow 50 seconds for the ring to start. For Example: To place a dialed station call to Tokyo, Japan number 02345, dial: Direct Dialing Instructions To place a dialed station call, dial: • The international access code 011 plus

The Federal Trade Commission’s Telemarketing Sales Rule puts consumers in charge of the number of telemarketing calls they receive at home. The amended rule created the National Do Not Call Registry, which makes it easier and more efficient for consumers to stop getting telemarketing calls they don’t want. Registration is FREE! You may register online at DoNotCall.Gov or by calling 1-888-382 1222 or TTY 1-866-290-4236. Your number will stay in the registry until it is disconnected, or until you delete it from the registry. Your registration will not expire. The law requires telemarketers to search the registry every thirty-one days and synchronize their call lists with the phone numbers in the registry. If you receive unwanted telemarketing calls after you have registered your telephone number, you may file a complaint at DoNotCall.Gov or by calling 1-888-382-1222 or TTY 1-866-290-4236. You will have to know the name of the company that called in order to file a complaint. The company could be fined up to $11,000 for each call. Alaska Statutes Illegal Use Of Telephones – Laws Of Alaska A person who anonymously telephones another repeatedly for the purpose of annoying, molesting, abusing, through vile or obscene language, or harassing that person or his family is guilty of a misdemeanor, and upon conviction, is punishable by imprisonment in jail for not less than three months, nor more than one year, or by a fine not less than $1,000 or by both. Illegally Recording Telephone Conversations Federal law prohibits the use of any device to overhear or record private conversations of others. Violators are subject to a fine of $500.00 a day for each day the offense occurs, plus civil forfeitures. Telephone Subscribers Regulations In order to provide our subscribers with long distance services, it is necessary to enter into an agreement with the long distance providers. Ketchikan Public Utilities is bound to accept and pay for the toll tickets as prepared by these providers and to bill the subscriber accordingly.

INTERNATIONAL ACCESS CODE

COUNTRY CODE

CITY CODE

LOCAL NUMBER

011 2345 Since 0 precedes the telephone number of the called place, do not dial the 0. 81 3

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CUSTOMER INFORMATION

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Photo Courtesy of Mike Gates

Consumer Information Application of Service – To arrange for electric, water or telephone services, contact the Business Office located at 2417 Tongass Ave. where the proper service orders may be filled out and signed. All Residential and Commercial Telephone Rates are based on twelve months’ continuous service with a minimum term of three months. If you wish telephone service moved from one location to another, please notify the Business Office sufficiently in advance so work may be completed at the time requested. Number Changes – Ketchikan Public Utilities may change the number of a subscriber’s telephone if the requirements of the service demand it. Right of Access to the Premises – Ketchikan Public Utilities shall have, at all reasonable times, the right of access, through its authorized employees, to the subscriber’s premises to install, inspect or repair its lines or equipment and to remove upon termination of service. Rates – Schedule of rates as passed and approved by the Council of the City of Ketchikan are available at our Business Office and are open to the public for inspection. Directory Information – The Directories are the property of Ketchikan Public Utilities and are given to the subscriber. Every subscriber may be listed once in the alphabetical section of the directory without charge. Additional listings may be arranged for an additional charge. Directory name or address changes shall be charged at the applicable rate. Every effort is made to compile and print the directory accurately. However, Ketchikan Public Utilities assumes no liability for damages arising from errors or omissions in the directory. Advertising – Subscribers who advertise their telephone number for business purposes will be billed regular business rates. All persons are cautioned against attaching any unauthorized advertisement to the Directory or any device that will obscure or interfere with any authorized advertisement in the Directory or on the cover.

Telephone Safety The telephone is one of the safest appliances in your home or office. However, the following are situations where a telephone user needs to be cautious: • The telephone should not be used while you are in a bathtub, shower or pool. Immersion of the telephone or handset could cause an electric shock. • You should use a telephone only for urgent calls during an electrical storm in your immediate area. There is a remote risk of a dangerous electrical shock. • If you think you’ve found a gas leak, you should not use a telephone in the vicinity of the leak. While unlikely, it may be possible for the telephone’s electrical contact to generate a tiny spark, triggering an explosion if the gas concentration is high enough. Restricting Your Service If telephone service is in your name, you are responsible for all calls made from your phone, including long distance calls, regardless of who places the call. The following services are available only on local individual residential and business lines: Toll Restriction: Prevents access to the toll network. If a toll call is attempted from your telephone, the calling party will hear a busy signal. Toll restriction does not prevent collect calls or toll calls charged to your telephone number by a third party. “900” Number Restriction: Prevents access to “900” telephone service (pay per call service). If a “900” call is attempted from your telephone, the calling party will hear a recording. Requests to remove Toll Restriction and “900” Number Restriction must be made in writing.

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CUSTOMER INFORMATION

CUSTOMER’S RESPONSIBILITY

KPU TELECOMMUNICATIONS’ RESPONSIBILITY

Aerial Telephone Drop Wire 18’

Telephone or Fax Machine

Aerial Telephone Drop Wire 15’

Telephone Jack

Pedestal

Test Point Network Interface/ Protector

Telephone Inside Wiring

Outside Buried Telephone Service Wire

Aerial Telephone Service – Residential Notes: 1. Subscriber will provide and install weatherhead and 2” steel pipe for telephone (and television) service. 2. KPU will place the protector/demark on the subscriber’s structure, attach ground to available grounding device and string 6 pair service wire. 3. KPU will maintain service to the protector/demark if recommended installation is followed by the subscriber.

4. Customer must supply ground rod – may be joint with electric. 5. Customer is required to provide an aerial path 5’ on center clear of trees and limbs. 6. Customer must supply mounting block for demark (12”x12” x 1/2” plywood). 7. Demarks are placed on the outside of the building and may be painted if the customer wishes to do so. Buried Telephone Service – Residential Notes: 1. Subscriber will provide and install 2” PVC Schedule 40 for telephone service from KPU’s service pedestal to the subscriber’s structure. 2. KPUwill place the protector/demark on the subscriber’s structure, attach ground to available grounding device and string 6 pair service wire. 3. KPU will maintain service to the protector/demark if recommended installation is followed by the subscriber – conduit replacement remains the responsibility of the subscriber. 4. See KPU Installation of Service and Service Entrance Equipment booklet Figures 1 through 20 for additional information. 5. Customer must supply ground rod or connect to electric ground rod.

Photo Courtesy of Mike Gates

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INTERNET SERVICE

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Set-Up Instructions for KPUNET.NET Internet Service

kpunet.net Homepage ..............................................www.kpunet.net News Group Server.................................................. news.kpunet.net Primary DNS .................................................................206.223.192.10 Secondary DNS ............................................................206.223.192.11 IP Address (DHCP) ................................dynamic assigned by server IP Address (Static Address) ........................ available for a small fee SMTP (outgoing) Server. ..........................................smtp.kpunet.net SSL required................................................................. use port 465 IMAP (incoming) Server. ............................................ mail.kpunet.net SSL required....................................................... IMAP use port 993 POP3 use port 995 Technical Support Number. ..........................................907-225-2111 OR dial 611 from your home phone Help Desk Email Address................................... trouble@kpunet.net

To Sign Up for Service, Contact KPU Telecommunications at 907-228-5474

Photo Courtesy of Carlos Rojas

Internet Troubleshooting Guide 1. If you have not done so already, please reboot your computer. This can be done by going to the start menu and selecting “Turn Off” or “Shutdown” (Windows) or going to the Apple menu and selecting “Shutdown” (MacOS). Then once your PC has powered down, press the power button to power it back on. Then test your internet connection again. 2. If you are connecting wirelessly with your computer make sure that the wireless connection on your computer is enabled – some laptops have buttons that turn off the wireless connection. 3. Locate your wireless router, if you have one. If you do, ensure that the power light on the router is on. If it is not, then locate the power plug for the router and make sure that it is firmly plugged in the router and the wall. Also make sure that the WiFi light next to the power light is on and also that the Internet light (i) is on. If any of those lights are not lit, then unplug the power cord from the wireless router, wait a minute and replug. The lights should come back on. 4. Occasionally, the wireless router can be on and have all lights lit, but will still not send a signal that your laptop can connect to…. this may mean that your wireless router is failing and will need

to be replaced. Try unplugging the power cord from the wireless router, waiting a minute and then plug back in. Wait until all lights are lit and try to access the internet again. 5. If you are unable to connect to the internet on your computer after repowering the wireless router, you will need to bypass the router which is most likely the problem. Unplug the Ethernet cord that goes into your wireless router from the modem. Plug it directly into the Ethernet port of your laptop or computer and try to access the internet. This bypasses the router to test the internet connection directly between the modem and the computer. 6. If that does not create an internet connection, check the power lights on the modem and make sure that they are all on. If they are not, check the power cord and make sure that it is plugged securely into the modem and the wall/powerstrip. 7. If you are still unable to access the internet and all lights on all devices are lit, and you have tested the modem directly wired into the computer (bypassing the wireless router, which could be faulty) then please call our Customer Support Desk at 907-225-2111.

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INTERNET SERVICE & TELEVISION SELF HELP

Internet Bandwidth Usage Data Transfer is the amount of information in bytes that is moved to and from your computer or other device when you are doing activities online. Laptops, iPads, Kindles, iPhones, Androids, XBox, Wii and Playstations can all be used to access info or media from the Web via the internet and these activities count as part of your internet data transfer. Depending on your service, you may have a monthly limit on data transfer. You can exceed your limit by frequently streaming or downloading movies/video or by listening to music online for extended periods of time. Just checking email and web-surfing involves very little data transfer. If you have a wireless router and do not have a password on it, then people in homes nearby can use your internet access and “steal” it for their own use. Wireless routers’ passwords should have both alpha and numeric components to make them more difficult to break. You should not use 1234, 9999, 1111 or your phone number as these are the most easy passwords for someone to figure out and steal. Here are examples of online activities and how much of each is equivalent to one gig of data: One (1) Gig = • 1,000 emails with attachments • 40 hours of listening to Pandora music or streaming radio • Downloading one Standard Def movie • Downloading 1/2 of a High Def movie • 2-1/2 hours of streaming video (TV shows or YouTube) • 2-1/2 to 10 hours of online gaming (depends on whether you are hosting the game and which one it is) Things To Check Before Calling For Technical Support Below are some simple self-help instructions to check before calling technical support. If at any time you see a screen on your TV other than the expected TV channel you wish to view, please check the following: Check Connections Make sure all of the cables are securely plugged in to both the TV and Set Top Box. Poor (Snowy Picture) or No Picture The most common cause of poor or no TV signal is the Set Top Box getting out of sync with your TV. This can result in seeing “snow” or a blank screen. Below are two solutions for solving the problem. First, try the “Checking the Channel” steps. If that does not work, try the “Syncing TV and Set Top Box” steps. Checking the Channel Depending on how your TV and Set Top Box were set up, checking the channel should be tried first to make sure the Set Top Box is sending the signal to the TV channel number your TV is set to receive. (Using the remote provided to you by KPU TV)

Turn Off TV Power. Turn off power by pressing the “TV” button on the remote then pressing the “Power” button on the remote. Turn TV back on. Turn TV back on by pressing the “Power” button on the remote. The TV should display the channel number or video input. • If the TV says channel 3 and you still do not have a normal picture, change TV to channel 4 (or vice versa while remote is still in TV mode). • If a picture comes up, then take note that your TV needs to be on that indicated channel for viewing. • If a picture does not come up, then follow the “Syncing TV and Set Top Box” steps below to check that your TV is on the correct input. Syncing the TV and Set Top Box If there is still a “snowy” picture or no picture, it is possible that your TV input is out of sync with your TV. Most TVs have multiple inputs where various devices can be plugged in. A common problem is that the TV is not set to the correct input for the Set Top Box. If the “Checking Channel” instructions above did not solve your problem, follow the instructions below to check your TV input. To change the input on your TV: Press the “TV” button near the top right of your remote. Then press the “Input” button in the middle of the remote. You should then see the picture and sound from the Set Top Box. Note: You may need to press the “Input” button multiple times in order to cycle through the various inputs on your TV. Power Cycling Your Set Top Box On rare occasions it may be necessary to power cycle or reboot your Set Top Box. Power cycling can resolve many problems that occur. Power cycling is the simple process of unplugging the power cord from the wall, waiting a minute or so and plugging it back in. It may take several minutes for the Set Top Box to reboot. Online Help If you have questions regarding the basic operation of the KPU TV service, including the guide, the remote, or special features, many of these answers can be found on our website, www.kputel.com , under Residential/Television/TV User Guide.

Photo Courtesy of Don Twyman

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PRODUCTS AND SERVICES

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User Guide Contents

Selective Call Forwarding ....................................................10 Anonymous Call Rejection...................................................11 Selective Call Rejection........................................................11 Voicemail................................................................................12

Caller ID....................................................................................7 Suppress ..................................................................................7 Call Waiting..............................................................................8 Call Forwarding .......................................................................8 Call Forward Remote Access ................................................8 Three-Way Calling...................................................................9 Speed Calling...........................................................................9 Per Call Blocking...................................................................10 Selective Call Acceptance....................................................10

Please contact KPU Telecommunications Customer Service at 907-228-5474 to sign up for these services.

Caller ID See who is calling before you answer the phone. How It Works: When you receive a call, the name and number of the person calling you is shown on your Caller ID display unit. How to Use: 1. When you receive a call, wait until your telephone completes the first ringing signal. 2. The telephone number calling you – and the name associated with that number in telephone company records – will automatically appear on your display screen. 3. If you choose to answer the call, the name and number will remain on the screen until you or the caller hangs up. • Caller ID Service requires a Caller ID display telephone or standalone Caller ID add-on display unit. Both of which are available from KPU Telecommunications.

• Inquire about adding Caller ID/Call Waiting service. • For Caller ID information to be delivered to you, the caller must not have blocked Caller ID information prior to the call. For Caller ID information to be delivered from long distance calls, all long distance carriers that the call travels on must support the transportation of Caller ID information and the caller’s telephone company must offer Caller ID service. Suppress This feature provides privacy to the calling party. It protects the customer’s name and non-published phone number from being displayed. • This feature suppresses your Caller ID. It stops your phone number and/or name from being displayed on Caller ID. • If the person you are calling has the feature to reject “private” calls, you will need to dial * 82 before the phone number you are calling.

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PRODUCTS AND SERVICES

Call Waiting You’ll know when another caller is trying to reach you. How It Works:

To turn on Call Forwarding: 1. Lift the handset and listen for the dial tone. 2. Press * 72 . (Rotary phone dial 1172.) 3. Listen for the dial tone. 4. Dial the number where you want your calls forwarded. If the line is busy or there’s no answer: 5. Hang up.

You can use your telephone without missing another call. A special tone alerts you to a waiting call; the person calling you hears a normal ring. To answer a waiting call:

1. When you’re on the phone, a special tone tells you a second call is waiting. 2. Simply press and quickly release the “switchhook” on your telephone. Your first caller is automatically placed on hold while you’re connected with the second caller. To alternate between callers: 1. Simply press and quickly release the “switchhook.” While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private. To end either call: 1. Hang up. 2. Your phone will ring. 3. Answer – you’re connected to the other caller. To turn off Call Waiting before a call: 1. Lift the handset and listen for the dial tone. 2. Press * 70 . (Rotary phone dial 1170.) 3. Listen for the confirmation tone.

6. Within two minutes, repeat steps 1-4 above. You’ll hear a confirmation tone to let you know your Call Forward is now working. To turn off Call Forwarding :

1. Lift the handset and listen for dial tone. 2. Press * 73 . (Rotary phone dial 1173.)

3. Listen for the confirmation tone and then hang up. Your Call Forward is now “off” and calls will ring normally on your phone. To change the “forward to” number: 1. Turn off Call Forward. 2. Repeat steps 1-6 above to turn on Call Forward, entering the new “forward to” number. Note: Dial the number exactly as if you are calling directly. Or if you have speed calling, you may dial one of your codes instead. Call Forward Remote Access (Must also subscribe to Call Forwarding) To Call Forward from another phone: 1. Dial 907-228-1122. 2. Listen for the tone and enter your 10-digit phone number. 3. After the tone, enter security code. (Default = last 4 of phone number) 4. If the number and security code are correctly entered, you’ll hear recall dial tone. Now dial * 72 or * 73 and listen for recall dial tone. * 72 activates CFW * 73 deactivates CFW 5. After dial tone, enter the number to which the subscriber wants the calls to forward.

4. Dial the number you wish to call. Now your call will not be interrupted by the Call Waiting tone. Other callers will hear a busy signal. 5. After you hang up, Call Waiting automatically turns on again. To turn off Call Waiting during a call: 1. Press and release the “switchhook.” 2. Press * 70 . (Rotary phone dial 1170.) 3. Listen for the confirmation tone. You’ll automatically be reconnected to your call. 4. After you hang up, Call Waiting automatically turns on again. Call Forwarding Let your calls follow you to another number. How It Works: You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. Your phone can still be used to make outgoing calls.

6. Listen for confirmation tone. At that point, you’re done.

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Three-Way Calling Talk with two people in different places—at the same time. How It Works: When you’re talking with someone, you can add a third person to the call. It’s easy to coordinate family schedules or hold a telephone conference with business colleagues. To add a third person to the call: 1. Press and quickly release the “switchhook” to place the first person on hold. 2. Listen for the dial tone. 3. Dial the third person’s phone number. (If you have speed calling, you may dial one of your codes instead.) 4. When the third person answers, you can talk privately before making it a three-way conversation. 5. To make the three-way connection, press and quickly release the “switchhook.” You can now talk with both people at the same time. To cancel the three-way connection: 1. If the third person did not answer or you wish to disconnect them, just press and quickly release the “switchhook.” You’ll be reconnected to the person holding.

2. Or, if either of the two people hang up, you can continue talking with the remaining person. To end the call completely: 1. Simply hang up. Note: The “switchhook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead. Speed Calling 8 & 30 Quickly dial your most frequently called numbers How It Works: You can enter telephone numbers – local or long distance – into your Speed Calling list. Then you can reach those people by dialing just one or two digits. To program your Speed Calling list: 1. Lift the handset and listen for the dial tone. 2. For Speed Calling 8 press: * 74 . (Rotary phone dial 1174.) For Speed Calling 30 press: * 75 . (Rotary phone dial 1175.) 3. Listen for the dial tone. 4. Dial a one-digit speed code number. (Choose any number, 2 through 9 for Speed Calling 8; 20 through 29 for Speed Calling 30.) 5. Dial the telephone number you wish to assign to that speed code. (For long distance calls, include “1” plus the area code.) 6. Press the # key. (Rotary phone wait four seconds after dialing.) 7. Listen for the confirmation tone. To call someone on your Speed Calling list: 1. Lift the handset and listen for the dial tone. 2. Dial the speed code, then press the # key. (Rotary phone wait four seconds after dialing.) To change your Speed Calling list: 1. Repeat the programming steps for the Speed Calling number you wish to change.

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PRODUCTS AND SERVICES

Per Call Blocking Block your number from being displayed to others. How It Works:

To remove a number from your list: 1. Press * . (Rotary phone dial 11.) 2. Follow the voice instructions to remove any or all of those numbers. To hear instructions again: 3. Dial 0 . Note: Selective Call Acceptance will only accept ten-digit phone numbers. To add a long distance number to your acceptance list, contact KPU Telecommunications Customer Service Department at 907-228-5474. You can program your phone to forward only those calls from a special list of numbers to another number – such as your cell phone. When your service is turned “on,” calls from numbers on your forward list will be re-routed to your “forward to” number. All others will ring at your home as usual. How to Use: 1. Lift the handset and listen for the dial tone. 2. Press * 63 . (Rotary phone dial 1163.) 3. Listen for an announcement telling you whether the feature is currently stored on your forward list. 4. Follow the voice instructions and dial 3 to turn the feature ON or OFF. To enter your “forward to” number: 1. The first time you turn on the service, you’ll be asked to enter the number you’d like your special calls forwarded to. 2. If the current number is correct, dial 1 . 3. If you wish to change the current “forward to” number, dial 0 and then follow the voice instructions. To hear the phone numbers on your list: 1. Dial 1 . After the list is read, voice instructions will follow. To add a number to your list: 1. Press # . (Rotary phone dial 12.) 2. Follow the voice instructions. You can store up to 12 phone numbers on your forward list. To remove a number from your list: 1. Press * . (Rotary phone dial 11.) 2. Follow the voice instructions to remove any or all of those numbers from your forward list. Selective Call Forwarding Decide which calls can follow you to another number. How It Works:

By dialing a code before you place a call, you can prevent your phone number from appearing on the Caller ID display of the person receiving your call. How to Use: 1. Lift the handset and listen for the dial tone.

2. Press * 67 . (Rotary phone dial 1167.) 3. Dial the number you’re calling as usual.

4. The person you’ve called will not be able to see your number displayed on their telephone display screen. Instead, a “P” or “Private” will be displayed. Note: You must dial *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call, if they have Caller ID. If you have requested Per-Line Blocking from your telephone company, you do not need to dial a code to block your number each time. Your number will always appear as “Private.” To override Per-Line Blocking (allowing your number to be displayed) on an individual call, dial *82 before placing the call. You can program your phone to accept only calls from a special list of people. When your service is turned “on,” your phone will accept only calls from those on your Selective Call Acceptance list. All others will hear an announcement that you’re not accepting calls at this time. How to Use: 1. Lift the handset and listen for the dial tone. 2. Press * 68 . (Rotary phone dial 1168.) 3. Listen for an announcement telling you whether the feature is on or off. The recording will then tell you how many (if any) numbers are currently stored on your acceptance list. 4. Follow the voice instructions and dial 3 to turn the feature ON or OFF. To add the last caller to your acceptance list: 1. Press #01# . (Rotary phone dial 1201.) To hear the phone numbers on your list: 1. Dial 1 . After the list is read, voice instructions will follow. To add a number to your list: 1. Press # . (Rotary phone dial 12.) 2. Follow the voice instructions. You can store up to 12 phone numbers on your list. Selective Call Acceptance You decide which calls you will take. How It Works:

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Totally Local, Simply Best.

How to Use: 1. Lift the handset and listen for the dial tone. 2. Press * 60 . (Rotary phone dial 1160.)

3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). To hear the numbers on your list: 1. Dial 1 . 2. After the list is read, voice instructions will follow. To add a number to your list: 1. Press # . (Rotary phone dial 12.) 2. Follow the voice instructions. You can store up to 12 phone numbers on your rejection list. To remove a number from your list: 1. Press * . (Rotary phone dial 11.) 2. Follow the voice instructions to remove any or all of those numbers from your rejection list. To hear instructions again: 3. Dial 0 . Note: You will not know when or how many calls have been rejected. The list you create here is separate from the list you may be using for other features that require a list. You may press 1, 0, # or * at any time rather than waiting for the voice instruction. Selective Call Rejection will only accept ten-digit phone numbers. To add a long distance number to your rejection list, contact KPU Telecommunications Customer Service Department at 907-228-5474. Some cellular numbers cannot be added to Selective Call Rejection.

Photo Courtesy of Nicholas King

Anonymous Call Rejection (Limited Availability) Refuse calls from those who have blocked their numbers. How It Works: When you’ve turned this service “on” any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls – and they should remove Blocking and call back. All other calls will ring through as usual. How to Use: 1. Lift the handset and listen for the dial tone. 2. Press * 77 . (Rotary phone dial 1177.) 3. Listen for a confirmation tone or announcement. Hang up. To “turn off” the service: 1. Press * 87 . (Rotary phone dial 1187.) 2. Listen for a confirmation tone or announcement. Hang up. Note: You will not be notified when or how many calls have been rejected. This feature will only block Anonymous Calls. It will not block Unavailable or Unknown calls. Calls that provide a name or a phone number will not be blocked.

Selective Call Rejection Don’t let unwanted calls disturb you. How It Works:

You can program your phone to reject calls from any number you place on the rejection list. When your service is turned “on,” any callers on this list will hear an announcement that you’re not accepting calls at this time. All other calls will ring through as usual.

Photo Courtesy of Don Twyman

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PRODUCTS AND SERVICES

Accessing Your Taqua Mail Voicemail From Your Own Phone: • Dial * 83

• If you don’t record a personal greeting, a generic greeting will be played. Changing Your Voicemail Password: • Access your voice mailbox • If you have new messages, the messages will be identified and played. To skip to the Main Menu, press * • From the Main Menu, press 0 for mailbox options • Enter 5 to change the password • Enter your new 4-digit password again followed by the # , then re-enter the new 4-digit password followed by the # Recording Your Personal Greetings: • Access your voice mailbox • If you have new messages, the messages will be identified and played. • From the Main Menu, press 0 for mailbox options • Select the greeting you’d like to record: • To record an Unavailable Message, press 1 • To record a Busy greeting, press 2 • To record a Name, press 3 • To record a Temporary greeting, press 4 • To return to the main menu, press * • After the tone, record your greeting. Press # when finished. • If you don’t record a personal greeting, a generic greeting will be played. Hearing Your Personal Greetings: • Access your voice mailbox • If you have new messages, the messages will be identified and played. • From the Main Menu, press 0 to hear your recorded greetings • Select the greeting you would like to hear: • To hear your No Answer greeting, press 1 • To hear your Busy greeting, press 2 • To hear your Name, press 3 • To return to the Main Menu, press * • To hear your Temporary greeting, press 4 Accessing Your Voicemail the First Time: • Dial 907-225-3333 • Enter your 10-digit phone number followed by the # . • Enter your 10-digit phone number again followed by the # (as your PIN). • Then enter a new 4-digit number as your permanent PIN followed by a # .

• When prompted, enter your voicemail password followed by # • If you have new messages, the messages will be identified and played. • After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below. From Another Phone: • Dial your telephone number • When the greeting begins to play press * • When prompted, enter your voicemail password followed by # • If you have new messages, the messages will be identified and played. • Or dial 907-225-3333 and enter your 10 digit phone number to access your voice mailbox. Then enter your PIN number. Changing Your Voicemail Password: • Access your voice mailbox • If you have new messages, the messages will be identified and played. To skip to the Main Menu, press * • From the Main Menu, press 0 for mailbox options • Enter 5 to change the password • Enter your new 4-digit password again followed by the # , then re-enter the new 4-digit password followed by the # Changing Your Voicemail Password: • Access your voice mailbox • If you have new messages, the messages will be identified and played. To skip to the Main Menu, press * • From the Main Menu, press 0 for mailbox options • Enter 5 to change the password • Enter your new 4-digit password again followed by the # , then re-enter the new 4-digit password followed by the # Recording Your Personal Greetings: • Access your voice mailbox • If you have new messages, the messages will be identified and played. • From the Main Menu, press 0 for mailbox options • Select the greeting you’d like to record: • To record an Unavailable Message, press 1 • To record a Busy greeting, press 2 • To record a Name, press 3 • To record a Temporary greeting, press 4 • To return to the main menu, press * • After the tone, record your greeting. Press # when finished.

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PRODUCTS AND SERVICES

Totally Local, Simply Best.

Caller ID & Class Features Caller ID and CLASS services are the latest Custom Calling features from KPU Telecommunications. These features are designed to assist you in making your telephone more productive for your family, household or small business.

Photo Courtesy of Ken Caliwanagan

Caller ID Service Caller ID Service from KPU Telecommunications allows you to identify the calling party before you answer the telephone. A small Caller ID unit placed next to your phone displays the number, time and date of the call and stores the number for you. KPU also has available Caller ID Call Waiting units which work with the Call Waiting feature and allow you to identify who is calling you while you are on another call. (Instructions Page 7) Selective Call Rejection With Selective Call Rejection you can designate up to 31 selected numbers which are rejected from being delivered to your telephone. The callers who are on the call rejection list hear a polite recording that the party is not accepting calls at this time. (Instructions Page 11) Selective Call Forwarding Selective Call Forwarding allows you to designate up to 31 numbers which can be forwarded to a number other than your home or business telephone. This feature works much like the call forward feature currently offered, and gives you additional freedom in controlling which callers can be forwarded to a particular number. (Instructions Page 10)

Selective Call Acceptance With Selective Call Acceptance you can designate up to 31 numbers which are allowed to ring on your telephone line. The callers who are not on the call acceptance list hear a polite recording that the party is not accepting calls at this time. (Instructions Page 10) Anonymous Call Rejection When Anonymous Call Rejection is activated, you can block only the numbers who have placed call blocking on their telephone lines. Once this feature is activated, the callers who have call block activated will be notified by a polite message that the caller is not accepting calls at this time. This feature has limited availability. (Instructions Page 11) Call Blocking Call Blocking allows you to restrict your number from being identified when you are making a call. This feature can be activated at all times or on a per call basis. There is no charge for having this feature on your line. (Instructions Page 10)

Voicemail Main Menu

Before Message

During Message

After Message

Action

EXIT

NA NA NA NA NA NA NA NA NA NA

NA NA NA NA NA NA NA NA NA NA

#

KEY 1 2 3 0 * # FEATURE Play Inbox Messages Change Folders Advanced Options Mailbox Options Help Key Exit to Voicemail System Voicemail Main Menu

Reply to Message

NA NA

Call Originator

Delete

#7 #9 #8 #5

Save

Forward Message Replay Message

Continue

NA NA

Return to Menu

HELP

*

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ALASKA PREFIXES

487. . . . . . . . . . . . . Kodiak 488. . . . . . . . . . North Pole 489. . . . . . Port Protection 490. . . . . . . . . . North Pole 491. . . . . . . . . . . . .Seward 493. . . . . . . . . . . . . Togiak 494. . . . . . . . . . . Buckland 495. . . . . . . . . . . . . .Willow 496. . . . . . . . . . . Fairbanks 497. . . . . . . . . . . . King Cv 498. . . . . . . . . . Sheldon Pt 500. . . . . . . . . . . . . Juneau 505. . . . . . . . . . . . . . . . Tok 512. . . . . . . . . . . . . Kodiak 518. . . . . . . . . . Petersburg 520. . . . . . . . . . . . . Central 522. . . . . . . . . . Anchorage 523. . . . . . . . . . . . . Juneau 524. . . . . . . . . . . .McGrath 525. . . . . . . . . . . Twin Hills 526. . . . . . . . . . . . Lime Vlg 527. . . . . . . . . Nunaptchuk 528. . . . . . . . . . Dillingham 529. . . . . . . . . . Anchorage 530. . . . . . . . . . . . . . Hollis 532. . . . . . . . . . . Cold Bay 533. . . . . . . . . . . . . Igiugig 534. . . . . . . . . . . . . .Kaltag 535. . . . Green Creek Mine 536. . . . . . . . . . . . . . . . Eek 537. . . . . . . . . Stony River 538. . . . . . . . . . Anchorage 539. . . . . . . . . . . . . Kodiak 540. . . . . . . . . . . Girdwood 541. . . . . .Jim River Camp 542. . . . . . . . . . . . . Kasaan 543. . . . . . . . . . . . . .Bethel 544. . . . . . . . . . . . . .Bethel 545. . . . . . . . . . . . . .Bethel 546. . . . . . . . . . . . . St Paul 547. . . . . . . . . . . . . . Eagle 548. . . . . . . . . . False Pass 549. . . . . . . . . . . . Pilot Sta 550. . . . . . . . . . Anchorage 551. . . . . . Elmendorf AFB 552. . . . . . Elmendorf AFB 553. . . . . . . . . .Atmautluak 554. . . . . . . . . . . McCarthy 555. . . . . . . . . . . . Dir Asst 556. . . . . . . . . . Quinhagak 557. . . . . . . . . Kongiganak 558. . . . . . . Scammon Bay 559. . . . . . . . . Point Baker 561. . . . . . . . . . Anchorage 562. . . . . . . . . . Anchorage

423. . . . . . . . . . . . Cordova 424. . . . . . . . . . . . Cordova 425. . . . . . . . . . .St George 426. . . . . . . Red Dog Mine 427. . . . . . . . Toksook Bay 428. . . . . .Fort Richardson 429. . . . . . . . . . . . Cordova 430. . . . . . . . . . . . . Wasilla 432. . . . . . Crooked Creek 433. . . . . . . . . . Anchorage 434. . . . . . . . . . . . . . Nome 435. . . . . . . . . . . . . Homer 437. . . . . . . . . . .Shungnak 438. . . . . . . . . . . .St Marys 439. . . . . . . . King Salmon 440. . . . . . . . . . Anchorage 441. . . . . . . . . . Anchorage 442. . . . . . . . . . . Kotzebue 443. . . . . . . . . . . . . . Nome 444. . . . . . . . . . Anchorage 445. . . . . . . . . . . . . Ambler 447. . . . . . . . . . . Red Devil 448. . . . . . . . . . Deadhorse 449. . . . . . . . . . .Sleetmute 450. . . . . . . . . . . Fairbanks 451. . . . . . . . . . . Fairbanks 452. . . . . . . . . . . Fairbanks 453. . . . . . . . . . . . Grayling 454. . . . . . . . . . Port Lions 455. . . . . . . . . . . Fairbanks 456. . . . . . . . . . . Fairbanks 457. . . . . . . . . . . Fairbanks 458. . . . . . . . . . . Fairbanks 459. . . . . . . . . . . Fairbanks 460. . . . . . . . . . . Fairbanks 461. . . . . . . . . . . . . .Valdez 463. . . . . . . . . . . . . Juneau 464. . . . . . . . . . . . . Ekwok 465. . . . . . . . . . . . . Juneau 467. . . . . . . . . .Chauthbalk 468. . . . . . . . . . . . . . .Ruby 469. . . . . . . . King Salmon 470. . . . . . . . . . . .Wrangell 471. . . . . . . . . . . . Kalskag 472. . . . . . . . . . . . .Whittier 473. . . . . . . . . . . Shageluk 474. . . . . . . . . . . Fairbanks 475. . . . . . . . . . . . . . Kiana 476. . . . . . . . . . Holy Cross 477. . . . . . . . . . . . Kasigluk 478. . . . . . Stevens Village 479. . . . . . . . . . . Fairbanks 480. . . . . . . . . . . . .Nuiqsut 481. . . . . . . . . . . . . Kodiak 484. . . . . . . . . . . . .Selawik 485. . . . . . . . . . . . . Noatak 486. . . . . . . . . . . . . Kodiak

345. . . . . . . . . . Anchorage 346. . . . . . . . . . Anchorage 347. . . . . . . . . . . Fairbanks 348. . . . . . . . . . Anchorage 349. . . . . . . . . . Anchorage 350. . . . . . . . . . Anchorage 351. . . . . . . . . . Anchorage 352. . . . . . . . . . . . . Wasilla 353. . . . . . Fort Wainwright 354. . . . . . . . . . . . . Wasilla 355. . . . . . . . . . . . . Wasilla 356. . . . . . Fort Wainwright 357. . . . . . . . . . . . . Wasilla 358. . . . . . . . . . . . Rampart 359. . . . . . . . . . . Unalaska 360. . . . . . . . . . Anchorage 361. . . . . . Fort Wainwright 362. . . . . . . . . . . . .Seward 363. . . . . . . . . . . . .Deering 364. . . . . . . . . . . . . Juneau 365. . . . . . . . . . Anchorage 366. . . . . . . . . . . . . Tanana 367. . . . . . . . . . . . . Barrow 368. . . . . . . . . .Point Hope 369. . . . . . . . . . . . . .Chena 370. . . . . . Fort Wainwright 372. . . . . . . . . Eielson AFB 373. . . . . . . . . . . . . Wasilla 374. . . . . . . . . . . Fairbanks 375. . . . . . . . . . Anchorage 376. . . . . . . . . . . . . Wasilla 377. . . . . . . . . Eielson AFB 378. . . . . . . . . . . Fairbanks 379. . . . . . . . .Kazakof Bay 380. . . . . . . . . . Anchorage 381. . . . . . . . . . . . . Akutan 382. . . . . . . . . . . Girdwood 383. . . . . . . . . . . . Sand Pt 384. . . . . .Fort Richardson 385. . . . . . . . . . North Pole 386. . . . . . . . . . . . Sand Pt 387. . . . . . . . . . . . . . Nome 388. . . . . . . . . . . Fairbanks 389. . . . . . .Cleary/Summit 391. . . . . . . . . . . Unalaska 392. . . . . . . . . . Eareckson 393. . . . . . . . . . Eareckson 394. . . . . . . . . . . .Soldotna 395. . . . . . . . . . . . . . Kenai 397. . . . . . . . . . . . .Annette 398. . . . . . . . . . . .Soldotna 399. . . . . . . . . . . . . Homer 401. . . . . . . . . . . . . . .Craig 404. . . . . . . . . . . . . . Nome 412. . . . . . . . . . . Kotzebue 420. . . . . . . . . . . .Soldotna 422. . . . . . . . . . . . .Seward

275. . . . . . . . . . Anchorage 276. . . . . . . . . . Anchorage 277. . . . . . . . . . Anchorage 278. . . . . . . . . . Anchorage 279. . . . . . . . . . Anchorage 280. . . . . . . . . . Anchorage 281. . . . . . . . . English Bay 282. . . . . . . . . . .Kakhonak 283. . . . . . . . . . . . . . Kenai 284. . . . . . . . Port Graham 285. . . . . . . . . . . Hydaburg 286. . . . . . . . . . Old Harbor 287. . . . . . . . . . . .Levelock 288. . . . . . . . .Moose Pass 289. . . . . . . . . .Manokotak 290. . . . . . . . . .Manokotak 291. . . . . . . . . . . Mentasta 292. . . . . . . . . . . . .Whittier 293. . . . . . . . . . . . . Nikolai 294. . . . . . . . . . Nondalton 295. . . . . . . . . . Livengood 296. . . . . . . . . . Halibut Cv 297. . . . . . . . . . Anchorage 298. . . . . . . . . . . . Takotna 299. . . . . . . . . . . . . Homer 301. . . . . . . . . . Anchorage 303. . . . . . . . . . . . . Haines 304. . . . . . . . . . . . . . Nome 305. . . . . . . . . . . .Wrangell 306. . . . . . . . . . Anchorage 310. . . . . . . . . . Anchorage 314. . . . . . . . . . . . . Haines 315. . . . . . . . . . . . . Wasilla 317. . . . . . . . . . Anchorage 320. . . . . . . . . . Glennallen 321. . . . . . . . . . . . . Juneau 322. . . . . . . . . . . Fairbanks 323. . . . . . . . . . .Dry Creek 324. . . . . . . . . . . . . . Tetlin 325. . . . . . . . . . . . . Tatitlek 328. . . . . . . . . . . Fairbanks 329. . . . . . . . . Coffman Cv 330. . . . . . . . . . Anchorage 331. . . . . . . . . . Anchorage 332. . . . . . . . . . Anchorage 333. . . . . . . . . . Anchorage 334. . . . . . . . . . Anchorage 335. . . . . . . . . . . . . . Kenai 336. . . . . . . . . . Anchorage 337. . . . . . . . . . Anchorage 338. . . . . . . . . . Anchorage 339. . . . . . . . . . Anchorage 340. . . . . . . . . . Petersburg 341. . . . . . . . . . Anchorage 342. . . . . . . . . . Anchorage 343. . . . . . . . . . Anchorage 344. . . . . . . . . . Anchorage

200. . . . . . . . . . . . . .Valdez 206. . . . . . . . . . Anchorage 209. . . . . . . . . . . . . Juneau 212. . . . . . . . . . Anchorage 220. . . . . . . . . . .Ketchikan 221. . . . . . . . . Birch Creek 222. . . . . . . . . . Anchorage 223. . . . . . . . . . Anchorage 224. . . . . . . . . . . . .Seward 225. . . . . . . . . . .Ketchikan 226. . . . . . . . . . . . . Homer 227. . . . . . . . . . Anchorage 228. . . . . . . . . . .Ketchikan 229. . . . . . . . . . Anchorage 230. . . . . . . . . . Anchorage 231. . . . . . . . . . . . . . . Ekuk 232. . . . . . . . . . . . . Wasilla 233. . . . . . . . . . . . . Egegik 234. . . . . . . . . . . . Seldovia 235. . . . . . . . . . . . . Homer 236. . . . . . . . . . . . . . . Ekuk 237. . . . . . . . . . . . .Newtok 238. . . . . . . . . . . Alakanuk 239. . . . . . . . . . . . .Elfin Cv 240. . . . . . . . . . Anchorage 241. . . . . . . . . . . . . .Karluk 242. . . . . . . . . . Anchorage 243. . . . . . . . . . Anchorage 244. . . . . . . . . . Anchorage 245. . . . . . . . . . Anchorage 246. . . . . . . . King Salmon 247. . . . . . . . . . .Ketchikan 248. . . . . . . . . . Anchorage 249. . . . . . . . . . Anchorage 250. . . . . . . . . . Anchorage 252. . . . . . . . . . . .Soldotna 253. . . . . . . . . . . . Cordova 254. . . . . . . . . . .Ketchikan 255. . . . . . . . . . . . . .Valdez 256. . . . . . . . . . . Tuntutulik 257. . . . . . . . . . Anchorage 258. . . . . . . . . . Anchorage 259. . . . . . . . . . Glennallen 260. . . . . . . . . . . .Soldotna 261. . . . . . . . . . Anchorage 262. . . . . . . . . . . .Soldotna 263. . . . . . . . . . Anchorage 264. . . . . . . . . . Anchorage 265. . . . . . . . . . Anchorage 266. . . . . . . . . . Anchorage 267. . . . . . . . . . Anchorage 269. . . . . . . . . . Anchorage 270. . . . . . . . . . Anchorage 271. . . . . . . . . . Anchorage 272. . . . . . . . . . Anchorage 273. . . . . . . . . . Anchorage 274. . . . . . . . . . Anchorage

Continued on page 15

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