Kerman2023

SERVICE

Business or Residence Services

There is also a charge to restore service which will be billed to your account. 1. A late payment charge is applicable if payment is not received by the 22nd day from the metered date on the billing envelope. 2. T he late payment charge of 1.5% will be applied to an unpaid balance of $20.00 or more. Your Telephone Bill Charges for local service and deregulated equipment are billed one month in advance. Charges for repair, moves or changes are billed after they have been completed. You may mail your payment or stop by our office at 811 S. Madera Avenue. If you pay in our office, you can save time by bringing both portions of your bill. We will accept cash, check or money order. There

New Service To establish new service, please visit our office at 811 S. Madera Avenue. You will need to bring your complete address. We will need to know about your previous telephone service and other credit information. Please bring your identification and a telephone number where you can be reached until your new service is installed. In most instances, we are able to process your order and have your service connected in 24 hours. Installation Rates Installation rates will vary with your needs. The amount of work needed to install phone service will depend on the type of service and the facilities you request. There are several processes required to connect new service but not all customers need all the processes. You will be charged for only the work needed to connect your service. Moves And Changes To order moves or changes in your existing service, please call your service representative at 846-9311. All changes, except disconnection or termination of certain options, will require a service charge. The amount charged depends on the type of change requested. Your service representative will be happy to give you these charges at the time of your request. Late Payments Your bill due date is 22 days after the date printed on the front of the bill. Payment is considered past due if received after that date. Sebastian will provide you with a 7-day written notice before suspending your service for nonpayment. If your service is suspended for nonpayment all charges billed

is a charge for each returned check. If you have questions regarding any portion of your bill, your service representative will help you. If the question cannot be resolved by the service representative, ask for a supervisor. If the supervisor cannot help and you believe you are being billed incorrectly, the amount of the bill should be deposited with the California Public Utilities Commission, State Building, 505 Van Ness Ave., San Francisco, CA 94102, to avoid discontinuance of service. Make remittance payable to the California Public Utilities

Commission and attach the bill and a statement supporting your belief that the bill is not correct. The Commission will review the basis of the billed amount and make disbursement in accordance with its findings. Deposits If you are a new residential customer with Sebastian or if you have previously had an unsatisfactory payment record, we may require a deposit. Deposit amounts are based on twice the average monthly billing for residence customers in the Kerman exchange. Deposits are reviewed after 12 months of service. If service has not been suspended during that period for nonpayment, your deposit will be

must be paid. This would include any amount for which you have received a new bill and any additional deposit required.

refunded plus interest. Refunds are applied to your bill. If satisfactory credit has not been established, the deposit will be held.

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