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TYPES OF CALLS

Operator-Assisted Calls Person

Place a “person” call when you wish to talk only to a particular person or extension phone. Dial 0 + area code + number and tell the operator you wish to make a “person” call. Charging starts when conversation begins with the person called or anyone else agreed upon, or the extension. Rates are higher than station calls. Collect, Calling Card and Calls Charged to Another Number To use your calling card, you will need to follow the instructions below. From a touch-tone phone, dial 0 + area code + number. Wait for the tone and dial in your complete calling card number. From a dial phone, dial 0 + area code + number. When the operator answers, say “This is a calling card call,” and give the operator your card number.

You can call “collect” if the person or firm agrees to pay the charge. You can also bill charges to a third number. Place these calls by dialing 0 + area code + number. When the operator answers say you wish to “call collect” or “bill to a third number.” (Calls placed from a coin telephone and billed to a third number require acceptance from the third number before the operator may advance the call.)

Conference You can talk with several people in different places at the same time. Dial 00 and ask for the Conference Operator. Mobile and Marine Service You can make Local and Long Distance calls to automobiles, trucks, trains, aircraft and boats equipped for telephone service. Dial 00 and ask for the Mobile Service Operator, or the Marine Operator, unless you’ve been instructed otherwise.

Company Code Dialing For Operator-Assisted Calls You can use company code dialing when making any of the operator-assisted calls above. Dial the 5 digit company code + 0. See page 15 for details. Pay Telephones Are Deregulated In April 1997, the Federal Communications Commission ordered that pay telephone stations become a deregulated service. This means that pay telephones are now provided by different service providers, not your local Telephone Company. Telephone service providers offer pay telephones for your convenience in making local and long distance calls. Other pay telephone service providers have service available in our area as well. A local call may be charged at a different rate for each pay phone provider. There may also be a charge for local directory assistance. Pay telephones must have signs telling you the cost for calls, and what to do if you have a problem. Before you make a call at a pay telephone, read the sign posted there to find out how much the call will cost. Carry enough change so that no matter what the cost, you will be ready and able to make the call you want to make. If you use prepaid calling cards or make collect calls, or if you use your phone card, you will be able to make your call without using coins. If you use a phone card to make a call, protect the card numbers and your code by making sure no one can look over your shoulder as you do so. If you experience a problem with a pay telephone such as no sign on the phone identifying the pay telephone provider or the cost of a call, not being able to use your long distance company, or problems getting a refund, call the PSPE Committee at 1-415-703-2782. You may also write to the organization at: PSPE Committee CPUC, 505 Van Ness Ave., San Francisco, CA 94102. Email: cuj@cpuc.ca.gov .

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