Kerman2023

CONSUMER INFORMATION

Service Area Toll Calls A Service Area Toll Call is a call beyond approximately 12 miles of home but within the service area. As of April 9, 2001, you have a choice of long distance carriers for this service. This carrier may be different from the carrier selected for long distance calls outside the service area. Long Distance Calls These are calls that begin in one service area and end outside that area. The long distance carrier of your choice handles these calls, which are billed at rates regulated by the California Public Utilities Commission or the Federal Communications Commission. Dialing Instructions Using Other Long Distance Companies

• Within the 559 area code, dial the 7 digit company code + the 7 digit telephone number. • Outside the 559 area code, dial the 7 digit company code + the area code + the 7 digit telephone number. Not all long distance companies provide service in all service areas. Some may require you to set up an account before you use their company code, while others accept company code dialing without a previously arranged account. You may contact any company directly on the rates and services it offers as well as the area it covers. If you have questions regarding this service please contact a Sebastian service representative at 846-9311. NOTE: The charges for calls completed by other companies may be different than Sebastian’s charges.

• Your minor children made the calls without your permission. • Someone made the calls without your authorization. You must contact us and request a refund within 60 days of the bill date on the bill in question. We will not disconnect your phone service for non-payment of any 900 and 976 charges. However, you will be responsible for paying charges not covered by this refund. This refund does not apply to any toll charges associated with 976 calls. Any refund will appear as a credit on your monthly bill. Contact our business office to apply for this refund. Mailing Addresses We take great care to see that the names, telephone numbers and addresses are correct in the white pages of this directory; however, many customers do not wish to list their mailing address or post office box number. Therefore, we do not recommend that you use the directory listings for mailing addresses. Consumer Privacy Information

FCC Requires Name & Address Disclosure The Federal Communications Commission (FCC) has directed all local telephone companies to provide a subscriber’s billing name and address (BNA) to long distance carriers when (1) the subscriber uses a telephone company joint use Calling Card, (2) the subscriber accepts a third party or collect call, or (3) the subscriber has placed a call using an interexchange carrier to which the caller is presubscribed. A telephone company joint use Calling Card bears an account number supplied by Sebastian. It can be used for the calling services of Sebastian and long distance carriers and is validated by access to a database maintained by Sebastian. The BNA information will only be provided when necessary for long distance carriers to effect proper billing. The FCC has directed that your Billing Name and Address data can only be used by the long distance carrier for billing purposes. California 900 and 976 Numbers Residential customers may be eligible for a refund of charges for calls made to California 900 and 976 numbers. This refund is available one-time only under the following conditions: • You did not know that you would be charged for the calls.

to the party you are calling and could be recorded in a database sold to telemarketers. The California Public Utilities Commission wants consumers to know that some companies listing 800 or 900 numbers are now using Automatic Number Identification (ANI) which is approved by the Federal Communications Commission. When you dial their number, ANI equipment can automatically add your phone number to their customer database – AND companies are not required to tell you if they have ANI. Companies with ANI can then use your phone number to get your address, income level, items purchased, and similar information from other marketing databases. Or they can sell your number to telemarketers who can then pitch their products and services to you. Never assume that an 800 or 900 number is a toll-free call! If the number uses ANI, you may reach a recording advising that you will be called back collect. Or you may be told to call a 900 number. In either case, the call would be billed to you! If a person answers an 800 or 900 number, you can advise them that you do not want your number, name, or address kept in his or

800 And 900 Telephone Number – Your Number May Be Disclosed

When you call an 800 or 900 telephone number, your number could be disclosed

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